LEADERS IN NURSE CALL - Wandsworth...

Contact sales on 01483 713450 or email [email protected]

LEADERS INNURSE CALL

www.wandsworthhealthcare.com

mailto:mailto:sales%40wandsworthgroup.com?subject=Wandsworth%20Healthcare

http://www.wandsworthhealthcare.com


ABOUT WANDSWORTH HEALTHCARE 2

CONTACT DETAILS

ABOUT WANDSWORTH HEALTHCARE

CONTENTS

Head OfficeWandsworth Group Limited Ritchie House, Woking Business Park Sheerwater, Woking, Surrey, GU21 5SE

General EnquiriesT +44 (0) 1483 713400F +44 (0) 1483 740384E [email protected]

Customer Services/SalesT +44 (0) 1483 713450E [email protected]


3END TO END SERVICEWandsworth Healthcare complete solutions

4IPiN CHARTERWandsworth Healthcare’s PATIENT approach

5IPiN EVOLUTIONEnhanced future proof IPiN system

7IPiN HANDSETSThe new IPiN Evolution handset

9REPORTING & ADMINISTRATION TOOLSHandling IPiN data

10R&D, INNOVATION AND FUTURE PROOFING Innovative product development

11IPiN INTEGRATIONIntegrated technology

13BEDHEAD SERVICESHorizontal (MST) and Vertical (MSC) trunking solutions

15CASE STUDIESExamples of past and current projects

18WANDSWORTH HEALTHCARE SOLUTIONSA proven set of solutions

Founded in 1904, we’ve been at the forefront of innovation and technology for the built environment for longer than anyone. We were the first company to design and install nurse call systems in the UK. Then we were the first to design and manufacture a full IP call system. Now we are the only UK company with successful, operational and compliant IP nurse call systems installed in a healthcare environment.

Our R&D investment is now centred on future innovations to improve efficiency, enable wider integration and bring down costs so healthcare providers can deliver a cheaper and better patient experience.

Our range of solutions includes: • IPiN Nurse Call • IPiN Mobile• Bedhead services, containment and

trunking solutions• Wireless Nurse Call• Disabled refuge systems• Disabled call systems

All of our products comply with the latest relevant standards, regulations or guidelines, including meeting the requirements detailed within the Department of Health’s latest Healthcare Technical Memorandum (HTM).

Recent major projects include: • Southmead Hospital, Bristol• The Walton Centre, Liverpool• New Queen Elizabeth Hospital,

Birmingham• New Pembury Hospital,

Tunbridge Wells• South Tyneside NHS Trust

1 CONTENTS

To ensure your healthcare institution can excel with

today’s technology, and be ready for tomorrow’s

innovations, you need solutions that offer flexibility,

reliability and affordability, as well as the ability to

integrate with the latest innovations from third parties.

Middle East Agent

Gulf World Traders LLC

P.O. Box 5527, Ent#3, 2nd Floor

Belhoul Building, Al-Garhoud,

Deira, Dubai

T +9714 2821717 ext. 211

F +9714 2822899

M +97150 7551192

E [email protected]

mailto:info%40wandsworthgroup.com?subject=Wandsworth%20Healthcare

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Contact sales on 01483 713450 or email [email protected] sales on 01483 713450 or email [email protected]

IPiN CHARTER 43 END TO END SERVICE

END TO END SERVICE

IPiN CHARTER

Patient experience Improving the experience of patients by allowing them to effectively relay needs to staff and enable staff to prioritise and manage patient requests, ensuring the best possible care.

Affordability A lower long-term cost of ownership through greater reliability, reduced IT costs and providing hardware and software compatible with new or different systems and technologies.

Timelessness Combining the latest technologies with open standards to allow our solutions to easily adapt to future advances and ensure a system that is always fit for purpose.

IP Internet Protocol (IP) is the most reliable and cost-effective option for mission-critical healthcare communications. IP enables a wide-range of capabilities such as centralised administrative and management features critical to high standards of patient care.

Engineering excellence A complete service from manufacturing and install through to maintenance simplifies network and contract management and reduces inefficiencies and communication issues.

Network flexibility We provide a flexible IP network that can be easily re-routed, extended, re-purposed or added to, allowing it to evolve alongside your healthcare communications and technologies.

Third party integration Through IP connectivity, our nurse call system allows for the simple integration of third party hardware and software, giving the freedom to add features from any provider.

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At Wandsworth Healthcare we want to provide you with a well-designed, well-built and well-maintained nurse call and communications system. One which helps staff work effectively, while maximising the treatment and wellbeing of patients. To ensure IPiN is integral to your healthcare facility we take the PATIENT approach:

Wandsworth Healthcare offers a complete service to give you peace of mind and value for money. From conception to completion, we will guide you through the journey, making your ambitions into a reality.

DesignWe will consult with you from an early stage to ensure our IPiN Nurse call system and trunking solution is tailored and configured to meet your needs and expectations.

Mock-up roomsWe will provide and install our equipment in your mock up rooms.

Dedicated project managementTaking the strain out of how everything will be installed, reducing any inconvenience to your staff or patients.

InstallationOur expert installers will ensure your solution is fitted to the highest standards, with the minimum of disruption.

Testing and commissioningWe will work with your clinicians to commission your IPiN system, ensuring it meets your requirements, before carrying out testing to guarantee your solution is working as it should.

TrainingWe offer full and comprehensive training, ensuring your staff are able to operate the IPiN Nurse call system and utilise it to best effect.

Service and maintenanceWe have a wide range of attractive service plans which can be tailored to your needs, ensuring total peace of mind.

www.nursecallcharter.com



http://www.nursecallcharter.com


IPiN EVOLUTION 6

IPiN EVOLUTIONCare. Communicate. Evolve.

IPiN Evolution is the latest IPiN nurse call solution providing newly developed but fully tested hardware and software to provide an enhanced, future proof solution while maintaining our use of the Internet Protocol (IP) communications network.

Using industry standard IP, IPiN Evolution allows you to easily add, remove or re-route services whether they are offered by Wandsworth Healthcare or are a third party solution. This creates a dynamic, future-proof hospital infrastructure that can change in line with the needs of patients, practitioners and managers.

Patient experienceIPiN Evolution improves the care and experience of patients by enabling them to effectively communicate their needs to staff, who in turn have the ability to prioritise and manage patient requests, ensuring the best possible care.

Reduced cost of ownership Value for money is offered not only through IPiN Evolution’s superior reliability and ability to integrate with third party solutions, but also through Wandsworth Healthcare’s complete service offering, from manufacture and install through to maintenance.

Future proofInternet Protocol is the common open standard, allowing IPiN to easily adapt to future advances and ensuring it is always fit for purpose.

Network flexibility IPiN Evolution is a modular solution that creates a flexible network that can be easily re-routed, extended, re-purposed or added to as your needs change.

Remote management

The configuration and fault diagnosis

of IPiN Evolution can be carried out

remotely, avoiding costly downtime and

callout fees.

5 IP iN EVOLUTION

IPiN Evolution is the next step in nurse call communications networks.




IPiN HANDSETS 87 IP iN HANDSETS

IPiN HANDSETS

Design features• Handset is backwardly compatible

with existing IPiN System• Antimicrobial, wipe clean membrane,

casing and silicone grips• IP67 rated so handsets can be

dip sterilised• Option to interchange handset

membrane with a design of your choosing

• Curved handset with 24mm profile for ease of use

Incoming call indicator (with audible beep)

Nurse call button permanantly backlit for easy location at nightOuter ring reassurance

LED (lights after call is made for reassurance to patients)

Volume controlsProgramme selector

Standby button

Speaker

Microphone

Image shown is of a typical IP511 handset with full, two way speech functionality. Contact us to discuss alternative options.

• Handset offers crystal clear two way calling between patients and nursing staff using the hospital’s IP network

• Handset speech conforms to industry standard protocols SIP/VoIP (Speech over Internet Protocol/Voice over Internet Protocol)

Interchangeable handset cable

Treatment light with on/off or dimming functionality

Reading light with on/off or dimming functionality




R&D, INNOVATION AND FUTURE PROOFING 10

R&D, INNOVATION AND FUTURE PROOFING

• Large colour-coded touch-screen displays offering clear and easy call identification.

• Patient handset features any angle plug and socket detachment to avoid damage, ergonomic design and large backlit buttons making them easy to see and use and removable replacement cable for economical maintenance.

• Call escalation and transfer enabling automatic or manual routing of specific calls to specific locations, if unanswered or at certain times.

• Automatic call muting at certain times (e.g. at night) to avoid patient disturbance.

• Handset removals can be shown and silenced, handsets that are accidentally removed from the handset socket can be silenced but still highlighted on the nurse station, reducing disturbance and avoiding the necessity for handset dummy plugs.

• IPiN mobile allowing specified staff members to receive all or certain calls on a mobile device.

• Call logging feature and reporting analysis dashboard.

• Admin/maintenance toolkit allowing on-site modifications by trained on site staff, avoiding call out charges. Also any fault calls throughout the hospital to be routed to a central location, ensuring a quick response.

• Integration with other equipment Open architecture enables the capability to converge with monitoring devices and display on our system (e.g. Spacelabs).

• Specialist handsets provide an interface so that specialist handsets (i.e. for patients with limited dexterity) can be plugged into our bedhead unit.

Wandsworth Healthcare works closely with NHS Trusts to ensure its technology continues to meet the current and anticipated needs of our clients. This research and development includes Trust user group workshop meetings for feedback.

We advised on and assisted in drafting specific requirement criteria for which products should conform to the Government’s latest HTM08-03 for nurse call systems. The features necessary for conforming to this HTM are incorporated into all our products.

Some examples of our innovative product developments include:

PATIENT HANDSET…ergonomic design and large backlit buttons making them easy to see and use…

REPORTING & ADMINISTRATION TOOLS

IPiN Evolution has been developed to make reporting and administration simple and efficient across the network.

Every event that occurs on the IPiN network is logged and stored both locally and centrally. These events are displayed on the user friendly ‘Reporting Dashboard’ and ‘Admin Toolkit’ and can be accessed using password authentication from any authorised PC or device.

Maintenance and managementWandsworth Healthcare has created a number of tools and functions to ensure the effective maintenance and management of IPiN. • To improve the efficiency of IPiN statistical Data

Analysis is available along with remote access and diagnostics.

• IPiN administration tools give authorised staff site wide management access including transfer rules, sounder volumes, room names, phone extensions,

disable/enable locations, maintenance, upgrades and modifications as well as the transfer of calls and management of third party communication systems.

• To ensure IPiN continues to perform as it should faults on the network are instantly reported to a central point or a designated mobile device. First line repairs can be handled on site and service contract back up is provided in our Bronze, Silver and Gold maintenance programmes.

ReportingIPiN gathers and stores a wide range of information including call volumes, mean response times and fault calls. The versatility of the IPiN system means that this data can be analysed in any form using a variety of metrics, such as ‘per ward’ or ‘per month’. This enables a Trust to identify and rectify any specific, potential problem areas or can be used in conjunction with a wider review of a healthcare facility.

9 REPORTING & ADMINISTRATION TOOLS




IPiN INTEGRATION 12

IPiN INTEGRATION

Mobile telephonyAllowing staff to communicate with each other wherever they might be within your campus has huge implications for improving the efficiency of the workforce. Through an extension of VoIP, it is possible for staff to message or talk to each other using mobile technology over your IPiN Evolution network.

Nurse presenceKnowing where staff are while they are on duty not only assists their colleagues to locate them for help, but also enables managers to more effectively co-ordinate staff activities through workflow analysis. This helps staff become more effective in patient care.

Staff attackStaff attack technologies that enable staff to raise an alarm through various means, alerting security to exactly where help is needed and recording these instances,

are able to connect to IPiN Evolution quickly and effectively. Further, IPiN Evolution allows the call for help and the notification to be fixed or mobile. It also provides the reliability to reassure staff they will always be able to call for help.

Wandering patient Knowing where patients are, in particular infants or those with mental health issues, is vital to ensuring their safety and well-being. IPiN Evolution supports wandering patient solutions using radio frequency identification to make sure a patient remains within a designated area, such as a ward or a wing.

Lighting controlIPiN Evolution is able to support a range of lighting control products and can even allow lighting levels to be monitored centrally, enabling energy efficiency savings to be made.

11 IP iN INTEGRATION

Times change and so do healthcare facilities: whether that is due to the needs of the local population shifting or the evolution of technology. To keep up with these changes and ensure their services are still relevant, healthcare facilities often need to upgrade, add or converge technology.

Using industry standard Internet Protocol (IP), IPiN Evolution allows for the easy integration of both Wandsworth Healthcare and an almost unlimited range of third party products on to your network.

• Enables individual staff, via mobile phone, to receive calls only relevant to them.

• Delivers to a standard Android mobile phone over a Wi-Fi network.

• Easy to use website interface for the configuration of call and user allocation plans.

• Web-based management interface, allowing full secure administration of the system.

IPiN Mobile

IPiN Mobile offers an integrated, easy to use and portable means for hospital staff to transfer and receive calls. IPiN Mobile displays the IPiN Nurse Call screen on Android mobile phones, providing IPiN Nurse Call functionality on the move, enabling quick and efficient reaction to calls.




More services in less spaceAs the number of appliances designed for bedside use increases, so too must the functionality of trunking to accommodate them. Yet the amount of room available has stayed the same or even reduced. Fortunately, at Wandsworth Healthcare we have designed innovative trunking that can house more services in less space.

Surface or flushWe are able to offer three different widths – wide, slimline and ultra slim – for both trunking and service columns, which can be either on the surface or flush to a wall.

Good looking, yet hard wearingAll of our bedhead trunking is manufactured from the highest quality, powder coated aluminium with a hard wearing, anti-microbial, semi-gloss finish in a variety of colours. This, combined with concealed fixing screws, ensures our front panels are fully secured and have an attractive, easy to clean appearance, which is critical for infection control.

The only way is up!Vertical medical service columns are ideal for situations where there are many obstacles that are likely to make installing horizontal trunking difficult, such as pillars, windows or doors.

BEDHEAD SERVICES 1413 BEDHEAD SERVICES

BEDHEAD SERVICES

Allowing medical staff to treat patients as much as possible by the bedside can aid in positive outcomes, as can creating a relaxing atmosphere by providing entertainment through watching television, reading or communicating with loved ones.

Wandsworth Healthcare’s bedhead service solutions ensure gasses, power, communications and lighting are readily available, vital for the care of the patient and the efficiency of staff.

Our horizontal Medical Service Trunking (MST) and vertical Medical Service Columns (MSC) can provide any of these services in an attractive, hardwearing unit and exceed the standards of the Healthcare Technical Memorandum. They offer maximum flexibility, functionality and reliability when looking to run gas pipes, electrical wiring and data cabling through wards, bays or private rooms.

INTELLIGENT DESIGN…at Wandsworth Healthcare we have designed innovative trunking that can house more services in less space.

Built to meet your needsNo two installations are exactly the same, which is why Wandsworth Healthcare trunking comes in a range of specifications, or can even be specially made to match your requirements.

Quick to install, easy to updateThere is no need for disruptive, time consuming and costly installation of pipes and cables through walls. All our trunking is modular, compartmentalised, and easy to assemble, arriving on site prefabricated to allow for a rapid installation or replacement as requirements change.



CASE STUDIES 1615 CASE STUDIES

CASE STUDIES

HOSPITAL

Queen Elizabeth Hospital

LOCATION

Birmingham

The UK’s most advanced healthcare facility, the £545 million Queen Elizabeth Hospital Birmingham has IPiN Evolution installed throughout. Dubbed the first ‘super hospital’, the Queen Elizabeth Hospital Birmingham has 1,213 beds, including a 100-bedded Critical Care Unit each of which are serviced with Wandsworth Healthcare MSCs and horizontal trunking.

Uniquely, Wandsworth Healthcare fitted the bedhead services into a wall system to provide a clean and uncluttered environment in patient areas. Each section of horizontal trunking was custom-fitted to the hospital’s specific requirements for each patient room. This was supplied to site pre-gassed, wired and fully assembled, ready to be installed in the required locations.

Our team worked to a strict area-by-area handover programme. Deadlines had to be maintained as once an area was complete it was sealed to limit any infection issues on final handover.

HOSPITAL

South Tyneside NHS Trust

LOCATION

South Shields

Wandsworth Healthcare is rolling out IPiN Nurse Call across South Tyneside Hospital as part of an ongoing refurbishment project to provide flexibility and future-proofing. Already upgraded are A&E, Integrated Emergency Care, Special Care Baby Unit (SBCU) and its cardiac Wards 6 and 7.

Each of the 30 beds in Ward 6 has an IPiN unit, while the SBCU has six units installed on MSCs.

Wandsworth Healthcare has managed the IPiN installation process in a live hospital environment, working closely with the team at South Tyneside Hospital to minimise disruption to patients and staff.

HOSPITAL

Southmead Hospital

LOCATION

Bristol

Southmead Hospital, Bristol, completed in 2014, is one of the largest hospitals in Europe. The £430m state-of-the-art Brunel building has 800 beds, 75% of which are en-suite.

Wandsworth Healthcare worked extensively with designers DSSR, architects BDP and 10 hospital departments to design, supply and install an IPiN Nurse Call system to unify critical departments and operating rooms. Comprising more than 7,000 components, much of the system was fitted offsite into the bathroom pods and modular walls to enable rapid installation once in the hospital.

HOSPITAL

The Walton Centre NHS Foundation Trust

LOCATION

Liverpool

Wandsworth Healthcare is working with The Walton Centre NHS Foundation Trust, a world-class institution for the diagnosis and treatment of brain, spine, nerve and muscle conditions, on part of a multi-million pound expansion and modernisation project.

The first phase of the project included replacing the old nurse call system with IPiN Nurse Call, which enables the Trust to centralise the monitoring and operating of systems, as well as ensuring greater care for patients, and improve staff and cost efficiencies.

As part of the second phase, Wandsworth Healthcare designed, manufactured and installed bespoke, flush-mounted, Medical Service Columns (MSC) for each of the medical suites and 31 beds in The Walton Centre’s new hospital building.Over the next five years Wandsworth Healthcare will be working with the Trust to fully refurbish and future proof the remaining areas of the existing building with IPiN.



Contact sales on 01483 713450 or email [email protected] Contact sales on 01483 713450 or email [email protected]

HEALTHCARE SOLUTIONS 1817 CASE STUDIES

CASE STUDIES

HOSPITAL

Norfolk & Norwich University Hospital

LOCATION

Norwich

OTHER NOTABLE PROJECTS• Queen Elizabeth Hospital, Welwyn• Prince Charles Hospital, Merthyr Tydfil• Ysbyty Aneurin Bevan Hospital, Blaenau Gwent • Tunbridge Wells Hospital• Ysbyty Ystrad Fawr Hospital, Ystrad Mynach

• IPiN Evolution Our fully IP, future proof Nurse Call system.

• Bedhead services Horizontal & Vertical containment solutions and bedhead units.

• Wireless nurse call As used for temporary installations whilst refurbishing with hard wired systems, Wandsworth Healthcare’s Safe Call is an advanced wireless call system that can be installed rapidly and easily while offering ultimate flexibility.

• Disabled Refuge Combining HD sound, induction loop connectivity, acoustic monitors and high reliability from using IP and a radial cable structure, exceeding the required standards for emergency refuge communications.

• Disabled Call System Providing unrivalled reliability, Wandsworth Healthcare’s disabled persons’ call system allows staff to always quickly identify and locate anyone who comes into difficulty.

• Service and maintenance Wandsworth Healthcare offers a range of maintenance programmes to ensure you continue to receive the best performance from your installation. As the designers and manufacturers, we are best placed to carry out servicing, as well as repair any faults with equipment, if they ever occur.

HEALTHCARE SOLUTIONS FROM WANDSWORTHA proven set of solutions for future-proofed, integrated patient communications

Norfolk and Norwich NHS Trust has also opted for Wandsworth Healthcare’s innovative IPiN Mobile solution, allowing for nurse, emergency and cardiac calls, as well as admin and reporting to be viewable in real time on allocated Android mobile phones.

The IPiN Mobile system operates over the Trust’s WiFi network and is currently in use across the hospital’s Cardiology and Cardiac care units, where it has been configured to ensure staff working at varying levels only receive the calls that are applicable to them.

IPiN Mobile is also being utilised by the hospital’s chosen maintenance/service and support company, whose engineers are able to receive, view and analyse live fault diagnostic reports on their mobile devices.

Norfolk and Norwich University Hospital was built as a replacement for the incumbent Norfolk and Norwich and West Norwich Hospitals as part of a £229 million PFI hospital scheme designed to provide a 953 bed, state of the art NHS academic teaching hospital.

Wandsworth Healthcare was specified to provide their fully IP IPiN Nurse Call solution for the hospital and the installation project is ongoing.


Wandsworth Group Limited

Ritchie House, Woking Business Park

Sheerwater, Woking, Surrey, GU21 5SE

E [email protected]

T +44 (0) 1483 713400

F +44 (0) 1483 740384


The Company policy is one of continuous improvement and the right to change designs, dimensions, descriptive matter, etc., at any time without notice is reserved. Many Wandsworth patterns and designs are protected by Patents and Wandsworth is a registered Trade Mark.

Full details will be provided on genuine enquiry and no infringement will be permitted.

Information contained within this brochure is correct at the time of going to print.

mailto:sales%40wandsworthgroup.com?subject=Wandsworth%20Healthcare


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