Leaders’ Guide to the Supply Chain Academy. GO & EUCS University Background on Supply Chain...

Leaders’ Guide to the Supply Chain Academy

GO & EUCS University Confidential2

• Background on Supply Chain Academy– Overview of GO & EUCS University– Purpose of Supply Chain Academy– Foundational curriculum overview– What success looks like for people managers– Tips for effective learning– Course attendance policies– Tracking progress

• Managing individual learning plans (ILPs)– Scheduling classes– Navigating an ILP– Searching courses for ILPs– Adding courses to ILPs– Completing & approving course waivers– Running ILP completion reports– Discussing ILPs with your team– Using ILPs with individual development plans (IDPs)

• Tools and resources– Monthly team member update (4-up template)– Helpful websites– Frequently asked questions

Table of contents

GO & EUCS University 3 Confidential

Supply Chain Academybackground


Development Engineering

Academy

Product Marketing Academy

Procurement & Supply

Management Academy

Supply Chain Academy

Each curriculum in GO & EUCS University is designed around four critical skillsets:

Business Functional Leadership Personal/ Interpersonal

Overview

GO & EUCS University

GO & EUCS University comprises four academies that serve the four functional areas of our business unit.


Purpose

What it isThe Supply Chain Academy is part of the GO & EUCS University, a learning and development program designed to enhance the core skillsets and career development goals of our team members.

Courses are designed to build critical skills in four key areas—functional, leadership, business and interpersonal. Every learner within the Academy will receive a tailored, two-year track of courses aligned with job grade and job family.

.

How it’s designedThe curriculum was designed with input from leaders and team members across all geographies. It will be updated on an ongoing basis to meet the evolving goals of our business.

Why it’s importantIt’s about…

…the success of all team members through an investment in the entire organization’s capability

…the chance for Dell’s supply chain professionals to excel in their current roles and achieve long-term career goals

…collaboration and learning across the functions, as well as fostering more strategic and disruptive thinking


Foundational curriculum

The foundational curriculum provides classes in defined competency areas. It is the starting point for customization. You can tailor learning plans to meet the specific development goals and interests of your team members. Accenture provides the Functional courses in Supply Chain Academy, and these can be launched virtually from the learner’s ILP.

n

Fu

ncti

on

al

Job family Functional competenciesBusiness Support Advanced analytics

Benchmarking

Manufacturing ops fundamentals

Sales & ops planning

Demand supply fundamentals

Strategic supply chain mgmt

Global trade regulation

Demand Supply Demand supply fundamentals

Product lifecycle planning

Global E2E segmented supply

chain


Benchmarking

Sales & ops

Inventory management

Fulfillment Management Logistics Inventory Management Global E2E segmented supply

chain

Benchmarking

Import Export Compliance Global trade regulation Supplier relationship

management

Inventory Control Inventory management

Industrial engineering

fundamentals

Lean Six Sigma


Global E2E segmented supply

chain

Supplier relationship

management

Benchmarking

Advanced analytics

Manufacturing Engineering Industrial engineering

fundamentals

Manufacturing ops fundamentals Lean Six Sigma Strategic supply chain mgmt

Manufacturing Operations Manufacturing ops fundamentals


Lean Six Sigma Industrial engineering

fundamentals

Quality

Product Operations Engineering


Supplier relationship

management

Lean Six Sigma


Industrial engineering

fundamentals

Benchmarking

Quality

Product lifecycle planning

Program Management Inventory management Manufacturing ops fundamentals Logistics Lean Six Sigma

Quality Quality Lean Six Sigma Supplier relationship

management


Supplier Management Supplier relationship

management

Manufacturing ops fundamentals Global E2E segmented supply

chain

Demand supply

fundamentals

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Bu

sin

ess

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Skillsets Core courses

Analysis and problem solving

Decision Making 7 Steps to Problem Solving (1-day course)

7 Steps to Problem Solving (3-day course)

Kaizen Event

Basic business tools Advanced Excel Advanced PowerPoint Common Excel Functions

Excel Getting Started Hyperion Introduction

Say It with Charts Analysing Data Using Pivot Tables

Customizing & Enhancing the Excel & PowerPoint Environment

PowerPoint: Working with Charts

Business basics (mini-MBA)

Customer Focus Business Case Writing 1

Communication and presentation

Advanced Effective Communication Skills

Advanced Presentation Skills

Effective Communication Skills

Effective Presentation Skills

Presentation Skills

Communication Techniques

Financial acumen Procurement Finance Overview

Financial Basics for Non-Financial Managers

Project management Project Management Essentials

Managing Projects

Strategic thinking Selecting the Solution for Problem

Developing and Implementing a Strategic Plan

First Steps toward Strategic Planning

Lean Strategic Thinking

Strategy Execution

Non-functional courses are available via in-person, live WebEx or online formats. Online courses are self-guided and can be launched virtually from an ILP at any time. In-person or WebEx courses are scheduled by the program team, and your learners will be invited when a class is held in their geographic location.



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Lead

ers

hip

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Change management Change Management

Change Management for Team Members

Transformation Management

Coaching and mentoring Coaching Essentials Developing Team Members

Feedback Essentials Retaining Team Members

Conflict management Navigating beyond Conflict

Difficult Interactions Working with Difficult People

Performance management

Performance Management

Goal Setting

Team work Building Dynamic Business Teams

Building Organizational and Leadership Capability

Front-line Leader Academy

Delegating Essentials of Management

Leading and Motivating

Leading Effective Teams

Leading High-Performance Tams

Leading Virtual Teams

Team Management

Strategic Leadership at Dell



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Inte

rpers

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Drive for excellence Stress Management Effective Time Management for You

Influencing Advanced Influencing Skills

Influencing Others Influencing Skills Persuading Others

Innovation and creativity Advanced Leading Innovation: Thinking & Tools

Innovation and Creativity

Innovation Implementation

Leading Innovation: Thinking & Tools

Interpersonal sensitivity Diversity Managing Upward

Meeting facilitation Business Meeting Skills

Making Meetings Work


Understand…

Believe…

Feel…

Do…

…the investment being made in their careers …why developing these specific skillsets is critical for the future of our business

…this is the right strategy to achieve our long-term goals

…supported and championed in their career development…connected to the purpose of program and invested in its success

…participate in the courses from their ILPs…apply lessons and knowledge from courses into their roles

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What success looks like

It happens when my team members…

As a people manager, this funnel is a guide to help gauge where your team members are in the process of full engagement with Supply Chain Academy: from awareness (understanding), acknowledgement (believing), alignment (feeling) and action (doing).


Effective learning

The classes are designed to improve team members’ performance and enhance their skillsets. You as a people manager are well positioned to help your team significantly improve skill retention through the following activities.

• Discuss class content as a team and have team members share what they learned. Learning from others helps clarify concepts and reinforces newly acquired skills.

• Look for opportunities to reinforce subject matter, such as online case studies or articles.

• Provide opportunities for practice.

1x1 conversatio

ns

Other ways to reinforce

learning

• Discuss the class intent before your team member attends an instructor-led course.

• After the course, follow up to understand what your team member learned and how he/she will apply these new skills on the job.


Course attendance policies

These courses provide an engaging and collaborative learning experience and require a significant cost investment. Please make sure your team members attend class and fully participate.

In-person attendance

Every learner receives a calendar invitation for an instructor-led course when it becomes available in their specific location. It’s critical for those attending to accept these invites to provide the program team an accurate headcount, as well as enabling the tracking of progress for manager reporting purposes.

Courses have limited seats, and when invited, a team member should make every effort to attend.

If an unavoidable conflict does occur, the invitation should be declined immediately so that the seat may be filled by another participant.

Cancellations <30 days before class

Any and all cancellations within 30 days before the date of a course, or ‘no-shows’ on the day of a course will be reported to the relevant team member’s VP and result in a $500 to $1,000 cost center charge, based on the course cost.

With this in mind, please remind your team to locate substitutes if they are unable to attend and have not cancelled within the 30-day window.


Tracking progress

GO & EUCS University provides ILP progress reporting for all managers and Academy participants.

Team members can view their ILP progress at anytime, including:• A list of completed ILP courses• Metric of progress toward the two-year completion goal

Managers can access reports at any time that detail the following:• Individual team member progress• Overall team progress

Every executive leader will receive quarterly updates on their respective teams’ progress, including specific metrics on attendance.

Individual tracking

Manager reports

Leader reports


Managing individual learning plans (ILPs)


Scheduling classes

In-person and virtual instructor-led classes are scheduled by the program team, and learners will be invited when a class is held in their geographic location. Online courses can be scheduled automatically and at any time.

Click “Launch Now” to participate in online courses immediately from the database


Navigating an ILP

ILPs are determined by job family and job level. Please ensure all are correct for each team member.

Each online ILP tracks requested courses, attendance, waivers and participation.

Individual learning plans (ILPs) are located on the GO & EUCS University website. Each team member will be prompted to register and will then have the ability to login to plan and manage course participation.

http://www.goeucsuniversity.com/


Searching courses for ILPs

Select “Search Courses” to

locate training by name, code,

skill type, skillset and

delivery approach.


Adding courses to ILPs

Team members can submit a request to add courses to their ILPs by selecting “Enroll Now” after clicking on a course that is listed in the database.


Adding courses to ILPs

When your team member requests a course addition, you will receive a notification to respond. Your feedback will be routed to the GO & EUCS University team for final approval. Please ensure you have budget approval before granting permission to attend an instructor-led class, as these typically incur a significant expense.


Completing & approving course waivers

Team members can submit a request to waive courses on their ILPs if they have expertise in the course content or if they have previously completed the training.


Completing & approving course waivers

After your team member requests a course waiver, you will receive an email notification to respond. Your feedback will be routed to the GO & EUCS University team for final approval.


Running ILP completion reports

Managers have the ability to run three different kinds of reports that list ILP completion metrics.



My ILP Manager gives a view of each of your direct reports and the details regarding the status of each class on his/her ILP.



ILP Direct/Indirect Report Summary – Manager provides a summary view of your organization’s completion rates with detail on each team member in your reporting line.



ILP Direct Report Org Summary – Manager provides a view of the completion rates for your organization, with detail for each of your direct managers’ teams.


Discussing ILPs with your team

Here are some tips for discussing the ILP with each of your team members. Look for opportunities to align development goals with ILP courses.

Start the conversation.Begin by asking your team members about their long-term learning and career goals. Discuss how the courses will contribute to achievement of those goals.

Agree on strength areas.Ask your team members to reflect on their greatest strengths. Help them clearly define the leadership and functional skills they have at their current level, as well as for those needed for roles to which they aspire.

Address obstacles.Consider your own experiences as you guide your team to think about what obstacles they’ve encountered and what you, as their manager, can best to do assist them in overcoming these issues.

Check completed courses.You may find that some of your team members already have completed courses or have expertise in a content area. Help determine if they should submit a course waiver.

Discuss development.Help your team think of development in the right context. Work collaboratively to identify ways that highlight specific skills and knowledge in support of both business goals and personal development.

Talk about learning styles.Some critical courses are classroom-based, but many are virtually led. Talk with your team member about how he or she best learns and how to achieve the most from a learning experience.


Using ILPs with IDPs

Work with your team members to ensure that their Individual Development Plans align with the courses on their Individual Learning Plans.

ILPs should complement every team member’s individual development plan, or IDP. There are some considerations to be made when having discussions about both IDPs and ILPs.

Are the identified strengths supported with courses that help refine them?


Tools and resources


Monthly update: Supply Chain Academy (4-up template)

FY14Q2 FY14Q3 FY14Q4 FY15Q1

May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr

Insert key milestone




Key monthly metrics• Insert

Upcoming courses• Insert

Course feedback• Insert

Announcements• Insert

This template is available to help you measure and report your team’s ILP progress on a regular basis.


Helpful websites

GO & EUCS University Centralizes all ILPs, course catalogs, manager reports, and news and announcements.

GO & EUCS Career Development PortalAggregates career resources, development programs and learning options for team members.

GO & EUCS Career Path Decision Mapping ToolFeatures individual career stories, job descriptions, required skillsets and internal job postings to help team members plan their careers.


http://intranet.dell.com/manufacturing/GO_EUCS/CareerPortal/Pages/Home.aspx

http://intranet.dell.com/manufacturing/GO_EUCS/CareerPortal/Pages/training_dev.aspx




General information

Where can I direct my team members to learn more about the Academy and their Individual Learning Plans (ILPs)? Details about each Academy can be found on the GO & EUCS University website, www.goeucsuniversity.com. The site is accessible with a Dell network username, and each user will be required to create his or her own unique password.

Why are some courses instructor-led while others are available in an online format?Instructor-led courses were selected for topics that require high levels of peer interaction and discussion, while online courses were designed around topics more conducive to independent learning.

Will travel be considered for remote team members to participate in any in-class courses? The majority of courses offered in-person also will be available through instructor-led, virtual classes that are targeted to each geographic region.

Will courses be applicable for external professional certifications?This is currently under consideration and will be offered based on the relevant certification programs that apply to the functional skills of each Academy.

Helping team members get the most benefit from the Academy

How can I guide my team members during their experience?As a manager, you can provide several touch points to increase the impact of courses on team members. Prior to training, make sure you’re aligned with their ILPs and IDPs (individual development plans); set aside time to discuss these in-depth. Before each course begins, talk through what the learning expectations are for the specific topic. After each course, discuss what was learned and explore how to apply newly-gained skills in specific roles and situations.

Online classes typically are not as lively or interactive as in-class sessions. What can I do to help make these more engaging?Though instructors are not physically present for these online courses, there still is an opportunity to create a high-touch learning experience for your team. For those team members who are in the same site, use online courses as an opportunity to bring them together in a room to experience learning together. Be more inclusive by inviting your remote team member(s) also required to take the same courses to participate via phone.

Frequently asked questions



Performance planning, ILPs and IDPs

What is the difference between an ILP and an IDP?An IDP, or Individual Development Plan, is created every fiscal year in conjunction with performance planning to outline an individual team member’s strengths, development needs, career interests and plan of action. An ILP is available through each Academy and consists of a tailored, two-year training plan based on job role, family and level. To ensure team members get the most benefit from participating, work with them to align courses in the ILP with their IDP development goals and career interests.

What is the expected length of time for completing each ILP?ILPs were carefully planned for each team member so that they could be completed within a 24-month period. When that time is complete, your team member likely will have either a new role and/or the curriculum will be updated to meet our evolving business needs.

Are courses in ILPs required?Every ILP contains suggested courses for the job grade and level, along with the option to waive courses and include additional ‘elective’ courses as desired. Completion of these courses is required to provide team members with the skills needed to enable the next step in Dell’s transformation.

Will completing all courses on their ILPs lead to promotions for my team members?The purpose of each academy is not intended to enable or accelerate promotions within Dell. Academy courses are made available for team members who wish to develop their skillsets in pursuit of continued career progression.

Should I consider course attendance when determining my team’s individual performance ratings?It is not required that you consider course attendance when determining performance ratings. However, team members may be recognized for taking action on their development goals and applying what they learn to enhance job performance. It’s encouraged and recommended that all participating Supply Chain Academy learners include in their performance plans a goal to complete their ILP within the two-year period by completing at minimum one class per month.

Frequently asked questions

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