LeaderLens Organizational Silence: Bogosian
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LeaderLen s Organizational Silence February 23, 2011 Twitter hashtag #LeaderLens
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Transcript of LeaderLens Organizational Silence: Bogosian
LeaderLensOrganizational Silence
February 23, 2011Twitter hashtag #LeaderLens
Ashley WelchDirector, Leadership & SustainabilityInteraction Associates
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Logisitics
Send your
questions
“fit in viewer”
QuestionsQuestions
Twitter hashtag #LeaderLens
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Rob BogosianRVB Associateswww.rvbassociates.com
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Today’s Conversation
1. What is organizational silence and what is surprising to you about it?
2. What are the tell tale signs of a climate of silence and the impact?
3. Tell me about silence in the world today–what do you observe through the lens of silence?
4. What can leaders do to create a forum for honest conversation?
What is organizational silence and what is surprising to you about it? 1
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• Fear of retribution• “It’s futile”• Concern with self
image• Worried about
damaging relationship with others
What are the telltale signs of a climate of silence, and its impact?2
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Signs
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Listeners
Please chat in – what is the impact of silence in your
organizations or on you?
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• Slows things down• Less data - more speculation – greater risk• Culture of fear & distrust• Leaders misinterpret silence• Less innovation• “Less smart” as acquisition & distribution of
knowledge slow down
Impact
Tell me about silence in the world today–what do you observe through the lens of silence?3
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What can leaders do to create a forum for honest and open conversation?4
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1. Identify your assumption about inclusion – the value of voice
• Say what is going on- “There is silence-why?”
• Practice inclusive language – use “we” vs. “you/me/I” to strengthen group identity
• Foster Idea Generation to cultivate voice
• Count to 60 - tolerate the silence
• P4- never be the 1st, 2nd, or 3rd person to speak
• Delegate with Constraints
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Questions
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Ashley WelchDirector, Leadership & Sustainability
Twitter hashtag #leaderlens
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WHAT
WHO Darcy Winslow
Leadership in Sustainable Design – The Story of Nike
March 23, 2011WHEN
Thank you!
Webinar on demand at:interactionassociates.com/ideas
