Lead Technician Curricula Meeting
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Transcript of Lead Technician Curricula Meeting
Lead Technician Curricula
District 2 LT Meeting May 18, 2015 Alicia Ianuzelli, Pharmacy Manager Leamsi Regalado-Borges, Pharmacy Supervisor
Table of Contents
1. The PACE! The Changes!
2. Scripts & Budget
3. KPM/Patient Outcomes
4. MCE/WeCARE
5. Inventory & Loss Prevention
6. Hiring/Training/Developing
Our Leads…
• Traditional Role vs Leadership Role
• Solely Responsible vs Integrative Team
• Going through the motions vs Innovation & Creativity
Throughout all of the Changes..
Ideas, Risks, and our People
READY FILL OPPORTUNITY?????
Workflow was Invented
Service was Invented
Service AND Workflow??!
Lead Tech Jeopardy
$100
KPM (outcomes) HR/Hiring SOS/P&L MCE/WeCARE
$200
$300
$400
$500 $500
$400
$300
$200
$100
$500
$400
$300
$200
$100
$500
$400
$300
$200
$100
Final Jeopardy
1 - $100
n The most PCQ Calls drop in to the Patient Care Queu this day of the week?
n What is Saturday?
1 - $200
n This used to be worth just 5 points on the KPM but very recently it is now worth 10 points.
n What is Ready Fill
1 - $300
n Our very own Store 0981 and Store 5174 battled for this ranking last year with 5174 winning and maintaining that ranking.
n What is Number 1 in the Company
1 - $400
n This section is worth 40 points just by itself accounting for the largest percentage.
n What are the adherence outreach calls?/section?
1 - $500
n The positive results with this program since inception has been crucial to the success and growth to this PBM?
n What is Caremark?
2 - $100
n This is the first step to gathering applications and beginning the interviewing process.
n What is open a hiring rec?
2 - $200
n How must we phrase the question to an employee candidate regarding transportation to work?
n What is do you have reliable transportation?
2 - $300
n When a candidate comes back as either RED or YELLOW with regards to the application.
n What happens when an employee candidate does not pass the VJT?
2 - $400
n When the store, district, or region suffer a miss with regards to on-boarding.
n What is an execution miss?
2 - $500
n This is the allowable amount of days a pharmacy sales associate has to train, apply, and receive his or her license to be promoted to technician and remain within the pharmacy working.
n What is 120 days?
3 - $100
n This is the day each month that the SOS (my Store Health) scorecard is released.
n What is the second Friday of each month?
3 - $200
n Courtesy and Professional was replaced on the SOS scorecard with this area of MCE
n What is satisfied with time to fill?
3 - $300
n The out of stock (pending inventory queue) was replaced on the SOS scorecard this year with this item.
n What is the Compliance scorecard?
3 - $400
n Type question to appear here
n Type answer to appear with a mouse-click here
3 - $500
n This is the Money left over at the end of the month after all of the money out is subtracted.
n What is MCP or manager controlled profit?
4 - $100
n This is the way customers receive their surveys.
n What is through their registered email associated with their phone number/CVS card?
4 - $200
n This is the day each month the MCE scorecard is released.
n What is the first Friday of each month?
4 - $300
n This is the new method in which individuals are tracked on service over time – it has its very own scorecard.
n What is the MyIMPACT scorecard?
4 - $400
n These are the two heaviest weight (s) on the WeCARE scorecard.
n What is TRIAGE TIME and READY WHEN PROMISED?
Final Jeopardy
n These are all the sections that are measured on the SOS (mySTORE health) scorecard.
n What are Scripts, MCP, TIL, MCE, Time to FILL, KPM, and Compliance?