Layout: Presentation Title, Arial Black 28pt · • Xamarin, Cordova, other • Web-based...
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© 2016 Cognex Confidential 1
FIELD SERVICE
SMARTPHONES TAKE ON MOBILE COMPUTERS
Eric Andersen
Senior Product Marketing Manager
© 2016 Cognex Confidential 2
WHAT YOU WILL LEARN
How leveraging smartphones:
Gives your company’s business applications access to evolving technologies
Simplifies IT
Increases worker productivity
Reduces total cost of ownership while increasing business agility
© 2016 Cognex Confidential 3
AGENDA
The Pace of Technology
The IT Perspective
Worker Productivity
Total Cost of Ownership
Rugged, Modular, Smart: MX-1000 Vision-Enabled Mobile Terminals
Q&A
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The pace of innovation in mobile technologies is increasing
Mobile manufacturers such as Samsung and Apple are leading advances in :
• Cellular communications
• Screen technologies
• Processor speed and efficiency increases
• Operating system and user experience
In contrast, purpose-built mobile terminals are integrating 1 – 2 generation old :
• Cellular communications
• Screen technologies
• Processors
• Operating systems
• That operators are no longer familiar with
• That don’t have the latest UI features
THE PACE OF TECHNOLOGY
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THE PACE OF TECHNOLOGY
Why does Field Service need to take advantage of the latest smartphone technology:
• 5G Cellular communication with increased speeds is on the horizon
• Field service workers take advantage of many features of mobile devices including: • GPS
• Phone calls
• Business applications
• Manuals
• Web searches
• Customer order acknowledgement
• Having a large, bright, responsive touch screen and the latest processing creates the best worker and customer user experience
• Having the latest OS means operators have a seamless experience between personal and enterprise devices
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THE PACE OF TECHNOLOGY –
CUSTOMER APPLICATION STORY
ADD PHOTO OPTIONS – MAYBE AUSTIN IN THE FIELD
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THE IT PERSPECTIVE
IT corporate goals :
• Reduce the number of different devices that they have to support
• Use common MDM solution across devices
• Evaluate, test and approve as few devices as possible
• Have common security policies across devices
• Support current operating systems
• Support Sales, Manufacturing and Field Service
• Leverage volume purchasing
• Reduce support burden
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Modular Smartphone-based Mobile Devices
Supports the latest OS (rolled
out when IT deems it qualified)
Leveraging approved mobile devices means no additional testing/qualification
Same MDM and deployment utilities
Same support, repair and deployment relationships
Leverage volume purchases of mobile device to support many different business functions
Purpose-built Mobile Computers
Older OS’s need to
support many OS’s
Unique devices means qualifying/testing many devices
Potentially different MDM and deployment utilities
Different support, repair and deployment relationships
Cannot leverage volume purchasing
THE IT PERSPECTIVE
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THE IT PERSPECTIVE
Find Image – Field Service and Maintenance Three pictures – warehouse worker, field technician worker with gear, and a manager
What to call it? Office Supply Fulfillment or “BLANK” as a service
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WORKER PRODUCTIVITY
Giving operators the choice of OS (Android or iOS) increases their productivity
Seamless experience between work and personal life
Instant familiarity with the latest processor speeds, touch screen technology, user interface, etc.
© 2016 Cognex Confidential 11
MANAGING MULTIPLE
OPERATING SYSTEMS
Enabling worker OS flexibility:
• Cross Platform Compilers
• Xamarin, Cordova, other
• Web-based applications
• Doesn’t matter what OS since web browsers are common user experience across OS
• MDM is used to push out latest OS updates and app updates as needed
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POLL QUESTION
How do you currently develop your app for Field Service?
a. Native app (such as Android Studio, Xcode or Swift)
b. Cross-platform compiler (Xamarin, Cordova or others)
c. Browser-based app (that runs in Chrome, IE or Safari)
d. Other
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CUSTOMER APPLICATION STORY
BTB Property Maintenance
Nationwide contracts serviced by multiple independent businesses
Very broad user base with heavily varying demographics and want to offer OS flexibility to enable:
Worker productivity
BYOD
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TOTAL COST OF OWNERSHIP
Considerations Sleds vs. Purpose-built
Upfront Costs
Durability Over
Time
Technology Over
Time
Maintenance &
Repair
Platform
Accessories
Modular, Rugged Devices
N/A
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How leveraging smartphones:
Gives your company’s business applications access to evolving technologies
Simplifies IT
Increases worker productivity
Reduces total cost of ownership while increasing business agility
LEVERAGING SMARTPHONES
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MX-1000 VISION-ENABLED MOBILE
TERMINAL
Hold it as you would
a Smartphone…
…or with the
pistol grip
Mobile device
+
Cognex barcode reading technology
=
The first modular, rugged mobile
computer
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FLEXIBLE MODULAR DESIGN
ANIMATION
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FLEXIBLE MODULAR DESIGN
Supports a variety of Android and iOS devices by changing:
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RUGGED AND INDUSTRIAL
IP-65 sealing
Rugged housing
50 drops from 2 meters
2000 tumbles
Long battery life
Wireless charging
Embed short videos of drop
test
• Drop Test
• Tumbler Test
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Android
Samsung S5
Samsung S6
Samsung S7
Samsung J3
Samsung J5
iOS
iPhone 5/5S/SE
iPod 5th/6th Gen
iPhone 6/6S
iPhone 7 (coming soon)
SUPPORTED DEVICES
®
®
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Keep pace with mobile technology
Augment capabilities of smartphones
Protect your investment
Easily upgrade and repair systems
MX-1000 VISION-ENABLED MOBILE
TERMINAL
© 2016 Cognex Confidential 22
QUESTIONS?