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LawAccess NSWCommunications Strategy - Aboriginal Communities2013 – 2015

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1. Introduction.............................................................................................................21.1 Definition...............................................................................................................21.2 Background...........................................................................................................21.3 Target audience....................................................................................................31.4 Objectives.............................................................................................................31.5 Consultation..........................................................................................................32. Current situation......................................................................................................32.1 Telephone service.................................................................................................32.2 Online service.......................................................................................................52.3 Raising awareness of LawAccess NSW and other legal assistance services.......63. Feedback................................................................................................................64. Action - key priorities...............................................................................................75. Budget.....................................................................................................................86. Strategy priorities....................................................................................................97. Document information...........................................................................................148. Document history..................................................................................................14Appendix A................................................................................................................15

We acknowledge the Barramattagul clan of the Darug people as the traditional custodians of the land on which we work and pay our respects to their Elders past and present. We extend our respect to all Aboriginal and Torres Strait Islander peoples.

LawAccess NSW Communication Strategy - Aboriginal Communities 2013 - 20151

1. IntroductionThe LawAccess NSW Communications Strategy – Aboriginal Communities 2013 -2015 identifies ways LawAccess NSW can enhance its service and tailor its communication programs to raise awareness of its service with Aboriginal communities.

1.1 DefinitionFor the purpose of the Communications Strategy – Aboriginal Communities 2013 - 2015, a reference to Aboriginal people includes Torres Strait Islander people.

Aboriginal communities is a reference to Aboriginal people living in a geographic area. We recognise each local Aboriginal community has its own diversity with members of a community having different backgrounds, affiliations, needs and views.

1.2 BackgroundIn the 2011 ABS Census 172,621 Aboriginal or Torres Strait Islander people live in NSW representing 2.5% of the NSW population. 68% live in regional, rural or remote areas of NSW.

It is recognised that Aboriginal people living in NSW still experience substantial disadvantage.1 Aboriginal people are one of the groups more likely to experience transport disadvantage particularly Aboriginal people living in remote areas and in outer urban areas2 impacting on the ability to access services.

Aboriginal people experience significant barriers in seeking access to information and services to meet their legal needs.3 Unaddressed family and civil law problems in Aboriginal communities have the potential for the problems to escalate to a criminal law issue.4

It has also been shown that legal problems have an adverse impact on the everyday lives of people, particularly where a person is experiencing a substantial or number of substantial legal problems. This impact can include stress related illness, physical ill health and relationship breakdowns.5

LawAccess NSW through its telephone and online service can assist Aboriginal people, as a starting point, to help identify their legal problem and to access

1 NSW Auditor-General's Report Two Ways Together - NSW Aboriginal Affairs Plan May 2011 ‘For example, the unemployment rate for Aboriginal people is at least three times higher than the rate for all NSW residents and hospital admissions for diabetes are also around three times higher’; NSW Ombudsman Addressing Aboriginal disadvantage: the need to do things differently October 2011 ‘Despite modest improvements in some areas, Aboriginal people in NSW continue to experience poorer outcomes than non-Aboriginal people across almost every economic, health and environmental measure. The causes of this disadvantage are inextricably linked and complex’.2 The relationship between transport and disadvantage in Australia by Kate Rosier & Myfanwy McDonald, published August 2011.3 Schetzer, L & Henderson, J, Access to justice and legal needs, a project to identify legal needs, pathways and barriers for people in NSW. Stage 1: public consultations, Law and Justice Foundation of NSW, Sydney, 2003 - barriers identified include long term distrust of and previous negative experiences with the legal system; lack of cultural awareness and sensitivity among legal service providers; lack of Aboriginal personnel; and lack of knowledge of available services.4 From Crisis to Crime: The Escalation of Civil and Family Law Issues to Criminal Matters in Aboriginal Communities in NSW by Melanie Schwartz and Chris Cuneen, Indigenous Law Bulletin November/December 2009.5 Coumarelos, C, Macourt, D, People, J, MacDonald, HM, Wei, Z, Iriana, R & Ramsey, S 2012, Legal Australia-Wide Survey: legal need in Australia, Law and Justice Foundation of NSW, Sydney.


information, services and advice about their legal question or problem.

The purpose of this Strategy is to identify and reduce barriers to accessing our service and to raise awareness of LawAccess NSW and other legal assistance services.

1.3 Target audienceOur communication programs will target Aboriginal people. The programs will particularly target Aboriginal communities in regional, rural and remote areas.

1.4 ObjectivesOur objectives for the next three years are to:

Identify any improvement opportunities to enhance access to our service by Aboriginal people

Work together with Aboriginal communities to increase the awareness of our service and the availability of other legal assistance services to Aboriginal people

Develop partnerships with government agencies and non-government organisations to increase the awareness of our service and of the availability of other legal assistance services with Aboriginal people

Ensure that the Strategy addresses the needs of Aboriginal people by reviewing, monitoring and evaluating the Strategy

1.5 Consultation We developed a consultation plan to develop the Strategy. Our aim was to obtain a diversity of views from Aboriginal people and interested organisations across NSW about how to raise awareness of our service in Aboriginal communities.

The detailed feedback and advice we received on ways to raise awareness in particular Aboriginal communities across the State will guide our work over the next three years. We will continue to seek advice and feedback during the course of the Strategy.

See Appendix A for details of the Consultation Plan and who assisted us with feedback and advice to develop this Strategy.

2. Current situation2.1 Telephone serviceLawAccess NSW is a telephone service providing free legal help as a starting point for people who live in NSW or who have a legal problem in NSW.

We provide information, referrals and in some cases, legal advice. Aboriginal people are one of LawAccess NSW’ priority customer groups for legal advice.6

Our customer service staff are the first point of contact for our customers. We have two Aboriginal Customer Service Officers.

6 LawAccess NSW Policy and Service Standards Manual 18 June 2012


The Aboriginal Customer Service Officer positions are part of the LawAccess NSW Aboriginal and Torres Strait Islander employment strategy which aims to:

provide an opportunity for Aboriginal law students to develop skills whilst completing their legal studies

provide an opportunity for Aboriginal law students to complete their 16 week work experience component of Practical Legal Training

build capacity and future employment opportunities of Indigenous employees within LawAccess NSW, within the Department of Attorney General & Justice and public sector generally, and within other legal or related sectors, and

enhance the capacity of LawAccess NSW to deliver effective, accessible & culturally appropriate legal information, advice and referral services to Aboriginal and Torres Strait Islander people and communities in NSW

All our staff receive cultural awareness training on induction.

Since 2010 we ask all our customers if they are Aboriginal. LawAccess NSW collects this information for the following reasons:

Aboriginal people are priority customers for getting legal advice from LawAccess NSW. Asking customers if they are Aboriginal will help us identify customers for priority assistance

Aboriginal customers have the option of speaking to one of our Aboriginal Customer Service Officers

together with the Law and Justice Foundation of NSW, Legal Aid NSW, and other organisations, we are seeking to build a picture of the legal needs of people in NSW. This includes the needs of particular groups of people in NSW, such as Aboriginal people. To do that, it is important that we collect statistics of the number of Aboriginal callers to LawAccess NSW, where they are calling from, and what type of legal matters they call about. We are in a position to provide relevant organisations with valuable data because we take a high volume of calls from all across NSW7

In the last financial year, 6% of our customers identified as Aboriginal.8

If a customer identifies as Aboriginal, we give the customer the option of talking to an Aboriginal Customer Service Officer.9

Our customer service staff and Aboriginal Customer Service Officers can assist Aboriginal customers with legal information and referrals.

The referral to another service can be to a specialist legal advice service. For example, for our Aboriginal customers the referral may be to the Aboriginal Legal Service, Wirringa Baiya Aboriginal Women’s Legal Service, PIAC or an Aboriginal Tenancy Service.

The referral can also be to a non-legal service where a customer requires non-legal

7 LawAccess NSW Assisting Aboriginal Customers Procedure - Version 2 22 February 20128 Source: CRM 1 July 2011 - 30 June 20129 LawAccess NSW Policy and Service Standards Manual 18 June 2012


information and assistance. For example, our Aboriginal customers with health problems will be referred to an Aboriginal Medical Service.10

Our customer service staff and Aboriginal Customer Service Officers will also consider arranging for the Aboriginal customer to get legal advice. Every attempt will be made to transfer the customer directly to an available Legal Officer for advice, otherwise the Legal Officer will call the customer back.

The customer is also given the option of being supported by an Aboriginal Customer Service Officer if advice is going to be given by a Legal Officer.

The Aboriginal Customer Service Officer can support the customer during an advice session by ensuring that the Legal Officer understands the issues raised by the customer, and to ensure that they are receiving a culturally appropriate service.11

LawAccess NSW is contacted through one central 1300 number. The cost of the call is the cost of a local call from a landline.12 Even though the average time a customer spends in our queue is 43 seconds,13 we acknowledge the cost of calling LawAccess NSW on a mobile phone can be a barrier to using our service. As part of our flexible service delivery strategy, customer service staff are encouraged to offer to call back a customer where they have limited credit available. We also encourage services to allow customers to contact LawAccess NSW from the service’s landline where customers do not have access to landlines or have no or limited credit available on mobile phones.

2.2 Online serviceOur website is a single access point to search for information about a legal problem or question. It allows access to easy to read legal resources such as factsheets, forms and publications from a range of government and non-government legal services such as Legal Aid NSW, Community Legal Centres and Courts.

The website includes LawAssist, a website set up to assist people who have a legal problem in NSW and who are representing themselves. Each LawAssist topic14 gives:

step by step guides to running a case instructions for filling out court forms checklists and frequently asked questions information on alternatives to court contacts for further information and service

2.3 Raising awareness of LawAccess NSW and other legal assistance servicesSince 2007 our communication program has included:

10 LawAccess NSW Guidelines for referring to external agencies 18 June 201211 LawAccess NSW Assisting Aboriginal Customers Procedure - Version 2, 22 February 201212 This cost does not apply for mobile phone users. ACMA has made an ‘in principle decision’ that from 2015 local rate numbers will apply to mobile phone users. Numbering Plan Consultation 27 September 2012 (www.acma.gov.au > For licensees & industry: Licensing & regulation > Telecommunications : Telecommunications regulation > Numbering > Numbering Plan Consultation)13 Source: Genesys 1 July 2011 - 30 June 201214 Topics on LawAssist include Debt – Small Claims, Car Accidents, Apprehended Violence Orders (AVOs), Fines, Neighbours (fences), Employment Rights (November 2012)


implementation of our Communications Strategy 2007 – 200915 design and distribution of the ‘Are you Aboriginal or Torres Strait Islander &

Need Legal Help?’ resource in a range of formats development and implementation of our Communications Strategy - Older

Persons16

development and implementation of our Communications Strategy - people from CALD communities

development and implementation of our Communications Strategy – people with disability 2012 -201517

promotion of LawAccess Online including LawAssist

3. FeedbackWe learnt from the feedback received that each local Aboriginal community has different ways of raising awareness of services in its community. Some of the feedback we received included:

‘The most important way to raise awareness is to visit the community and put a face to the service…’

‘Word of mouth and one on one communication gets the word out…we can help with this..’

‘The protocol for the Community is to do this kind of thing (raising awareness) at a meeting of the Community Working party…’

‘Let Aboriginal organisations know about the service …people looking for help will go to the organisations for help…’

‘Only two organisations (in the community) … the Community Working Party may be the better way to go - attend a meeting to raise awareness …’

‘Local community paper … is a good way of getting word out…’

‘Display posters in AMS and the Land Council…’

‘Need to get to broader community if they are not affiliated with one of the organisations - do this by radio…’

‘Can put a flyer in each person’s mail box…’

‘Someone from LawAccess attend a community meeting - a number are held …men’s group, women’s group, working party meeting, Local Aboriginal Land Council meeting…’

‘important to attend all three meetings to meet all members of the community…do 15 This communication program included regional outreaches and promotion in a variety of media in regional and rural areas, training sessions with Government agencies including Centrelink, raising awareness with GPs, and the development of tailored communication strategies for older persons and people from CALD backgrounds.16 Older Aboriginal people (aged over 45) were one of the target audiences of the communications program in the Strategy.17 Aboriginal people with disability are one of the target audiences of the communication programs in the Strategy.


announcements on local radio … a lot of people do not read the local newspaper but listen to the radio…’

4. Action - key prioritiesWe will focus on enhancing access to our service by consulting with peak organisations and community working parties to identify improvement opportunities to enhance access to our service by Aboriginal people.

We will continue to listen to advice and feedback from a broad section of people in local Aboriginal communities and we will tailor our activities to raise awareness of LawAccess NSW to Aboriginal people living in that community.18 We acknowledge that a “one size fits all” model will not work to deliver the outcomes of this Strategy.19

For example, we will tailor our media campaigns to specific Aboriginal communities. In the local Aboriginal communities in Bourke, Brewarrina and Weilmoringle, for example, radio is a source of information for the community. One of the stations that the community listens to is 2CUZ FM. With the Muda Aboriginal Corporation, we will develop radio advertisements using local voice talent to be played on the station. The station also broadcasts to communities in Goodooga, Lightning Ridge and Walgett. We will also work with the other identified radio stations, Outback Radio 2WEB, National Indigenous Radio Service and Koori Radio, to get the message out about our service in these communities.

We will also work collaboratively with government agencies and non-government organisations to identify opportunities to increase awareness with Aboriginal people of our service and of the availability of other legal assistance services, including:

Commonwealth government agencies and State government agencies that support Aboriginal people through programs and services or that provide funding or grants to organisations delivering services to Aboriginal people

Local government shires and councils through their Aboriginal Development Officers

Legal Aid NSW, Aboriginal Legal Service and NSW Community Legal Centres, in particular, specialist Community Legal Centres providing services for Aboriginal people such as Wirringa Baiya Aboriginal Women’s Legal Service and family violence prevention services such as Thiyama-li Family Violence Service

5. BudgetThe implementation of this Strategy will generally be met from the LawAccess NSW’ operational budget. Additional funding may be sought in the event that an initiative will involve greater cost to LawAccess NSW.

18 The importance of this approach was highlighted in Key messages from round 1 consultations - Ministerial Taskforce on Aboriginal Affairs including the importance of increasing Aboriginal representation in decision making, service design and delivery (http://www.daa.nsw.gov.au/taskforce/yoursay.html) 19 Aboriginal Affairs (2012) Getting it right - The findings of the Round Two Consultations for the NSW Ministerial Taskforce on Aboriginal Affairs. Aboriginal Affairs, Office of Communities, NSW Department of Education and Communities.


6. Strategy prioritiesIdentify opportunities to enhance access to LawAccess NSWKey priorities Action Timeframes Success Indicators1. Establish and build partnerships to identify opportunities to enhance service

Obtain feedback and identify opportunities to enhance access to the service through consultation with: relevant Justice Cluster Agencies20

Aboriginal peak organisations or Aboriginal advisory bodies

Partnership Community Program Communities

30 June 2014 Opportunities to enhance service identified

Take steps to deliver service enhancement opportunities

30 June 2015 Delivery of service enhanced

Increase awareness of LawAccess NSW and other legal assistance servicesKey priorities Action Timeframes Success Indicators2. Increase awareness with Aboriginal people in regional, rural and remote communities

Conduct five outreaches in regional, rural and remote areas of NSW tailored for the specific community, and where possible, jointly with other services, in conjunction with the Communications Strategy - people with disability 2012-2015, aimed at increasing awareness of LawAccess NSW and other legal assistance services with: Individual members of Aboriginal

communities Elders Representatives of Partnership Community

Program Communities

Annually Five effective and targeted outreaches conducted and increased awareness of LawAccess NSW in local Aboriginal communities

Increase in number of Aboriginal customers from local Aboriginal communities visited on outreach

Increase in request for LawAccess NSW ‘Are you Aboriginal or Torres Strait Islander and Need Legal Help?’

20 Department of Attorney General & Justice - Attorney General’s Division, Corrective Services NSW & Juvenile Justice NSW; Legal Aid NSW and NSW Police Force

Key priorities Action Timeframes Success Indicators Local Aboriginal Land Councils Aboriginal Community Justice Groups Aboriginal Client Service Specialists Circle Sentencing Coordinators Aboriginal Corporations Indigenous Community Links Aboriginal Medical Services, Maari Ma Health

Services, Medicare Local Closing the Gap program workers

Job Services Australia providers Government and non-Government agencies

resources

Promote LawAccess NSW in variety of media tailored to specific Aboriginal communities such as newspapers, newsletters and radio

At least four per year

At least four advertisement campaigns or articles published in a variety of media or interviews conducted on radio about LawAccess NSW

Participate in events for Aboriginal communities such as information stalls at NAIDOC week events, Yarn-Ups, Jobs Markets or Family Fun Days


Attendance at four community events

Produce a video resource about the role of LawAccess NSW and what will happen when a customer calls

1 January 2014 Video resource available on website and distributed to key organisations

Create information resource in Easy English about role of LawAccess NSW and what will happen when a customer calls

1 January 2014 Easy English resource available and distributed to key organisations

3. Increase awareness in Meet representatives of individual organisations 30 June 2015 Individual organisations aware


Key priorities Action Timeframes Success IndicatorsAboriginal communities in the Sydney Metropolitan Area

to raise awareness of LawAccess NSW and other legal assistance services including: Partnership Community Program

Communities (as they become established) Elders Groups Local Aboriginal Land Councils

of LawAccess NSW

Promote LawAccess NSW in variety of media targeting Aboriginal people such as newspapers, newsletters and radio

At least two per year

At least two advertisement campaigns or articles published in a variety of media or interviews conducted on radio about LawAccess NSW

Participate in events for Aboriginal communities such as information stalls at the Yabun Festival, NAIDOC week events, Yarn-Ups or Family Fun Days


Attendance at four community events

Contact individual service providers providing services to Aboriginal people, such as Indigenous Community Links, Aboriginal Medical Services, other Aboriginal Corporations and Job Services Australia providers, and where possible deliver presentations to staff about LawAccess NSW

At least five per year

Individual service providers aware of LawAccess NSW

Increase in request for LawAccess NSW ‘Are you Aboriginal or Torres Strait Islander and Need Legal Help?’ resources

4. Increase general awareness in the broader community

Continue to conduct presentations to frontline staff of government agencies

Ongoing Presentations delivered

Continue to raise awareness of LawAccess NSW to non-legal assistance services, for

Ongoing Awareness raised with non-legal assistance services


Key priorities Action Timeframes Success Indicatorsexample, Neighbourhood Centres and Libraries

5. Establish and build partnerships with key government and non-government organisations working with Aboriginal people

Work collaboratively with government agencies and non-government organisations to identify opportunities to increase awareness with Aboriginal people, including: Commonwealth government agencies and

State government agencies that support Aboriginal people through programs and services or that provide funding or grants to organisations delivering services to Aboriginal people

Local government shires and councils through their Aboriginal Development Officers

Legal Aid NSW, Aboriginal Legal Service and NSW Community Legal Centres

Aboriginal Health & Medical Research Council members and Maari Ma Health

30 June 2015 Awareness of LawAccess NSW raised through identified agencies and programs

Deliver presentations about LawAccess NSW to staff of key government agencies and non-government organisations working with Aboriginal people

At least five per year

Presentations delivered


Review, monitor and evaluate the Strategy to determine its effectiveness of addressing the needs of Aboriginal peopleKey priorities Action Timeframes Success Indicators6. Review, monitor and evaluate the implementation and effectiveness of the Strategy

Report to senior management on progress of Strategy

Monthly Majority of actions on track and key priorities of Strategy modified if necessary

Monitor the number of Aboriginal customers assisted by LawAccess NSW

Annually Increase in the percentage of Aboriginal customers assisted by LawAccess NSW from 6%21 to: 6.5% by December 2013

quarter 7% by December 2014

quarter 7.5% by December 2015

quarter

Survey customers to obtain feedback on service delivery and measure increased awareness of LawAccess NSW

Annually Positive feedback collected in Customer Satisfaction Survey22 results

21 Percentage of Aboriginal customers assisted 1 July 2011 - 30 June 2012 - Source CRM22 LawAccess NSW conduct independent customer satisfaction surveys annually (2003 onward)


7. Document informationTitle: Communications Strategy – Aboriginal

Communities 2013 - 2015Business Centre: LawAccess NSWAuthor: Wendy Elder, Project Officer – Regional OutreachApprover: Julianne Evans, DirectorDate of Effect: 31 January 2013Next Review Date:File Reference:Key Words: Communications, Aboriginal communities8. Document historyVersion Date Reason for Amendment2 17 June 2014 Accessibility Audit and formatting updated

Appendix AConsultation Plan

The following Aboriginal people and organisations across NSW were invited to give advice and feedback about ways to raise awareness of our service and the availability of other legal assistance services in Aboriginal communities:

Coalition of Aboriginal Peak Organisations (CAPO) Aboriginal Community Working Party Groups Murdi Paaki Regional Assembly Local Aboriginal Land Councils Members of the Aboriginal Health and Medical Research Council Maari Ma Health Aboriginal Community Care Gathering Committee Elders Groups Aboriginal Affairs NSW Legal Aid NSW Department of Human Services Indigenous Service Officers Members of Aboriginal Interagency Groups (Parramatta Koori Interagency, La

Perouse Aboriginal Interagency, Tamworth Aboriginal Interagency, Moree Aboriginal Interagency)

Department of Attorney General & Justice (DAGJ) including Assistant Director General, Crime Prevention & Community Programs, Director Aboriginal Services, Regional Forum Members, Community Justice Group Coordinators, Circle Sentencing Coordinators and Aboriginal Client Service Specialists

Aboriginal Customer Service Officers, LawAccess NSW Members of Aboriginal communities through media including the Koori Mail

and Blackchat program on National Indigenous Radio Service Aboriginal people and organisations through the distribution of the invitation

by a number of email lists Organisations visited on regional outreaches to Moree, Tamworth, Walhallow,

Quirindi and Gunnedah


We acknowledge the advice and feedback given by the following in the development of the Strategy:

Roy Thorne Rehabilitation Centre, Moree (Tom French, Program Officer and residents Greg, Richard, Margaret, Gay, Steve, Stephen, Darren and Fred)

Wayne Reid, Chairperson, Gulargambone Community Working Party Anthony Knight, Chairperson, Weilmoringle Community Working Party Christine Hooper, Chairperson, Goodooga Community Working Party Jenny Barker, Chairperson, Brewarrina Community Working Party Norman Hall, Chairperson, Collarenebri Community Working Party Will Johnson Co-Chairperson, Wentworth/Dareton Community Working Party Valda Murray, Chairperson, Albury Wodonga Community Working Party Ted Fernando, Chairperson, Coonamble Community Working Party Rhonda French, Chairperson, Brungle/Tumut Community Working Party Marcia Hillery, Manager Mii Mi Aboriginal Corporation (Chairperson Bowraville

Community Working Party) Renee Clements, CEO, Cobar Local Aboriginal Land Council Chris Spence, CEO, Coffs Harbour & District Local Aboriginal Land Council Anne Greenaway, CEO, Merrimans Local Aboriginal Land Council Aboriginal Community Care Gathering Committee Annette Kennedy, Cultural & Values Project Officer, Dharriwaa Elders Group,

Walgett Aunty Isabelle Reid, Elder, Wagga Wagga community Adrian Hansen, Community Program Officer, Sydney Region, Aboriginal

Affairs, NSW Department of Education and Communities Aunty Iris White, Chairperson and Phil Naden. CEO, Aboriginal Legal Service

(NSW/ACT) Limited Scott Hawkins, Director, Aboriginal Services Unit, Legal Aid NSW Aunty Merle May, Aboriginal Community Partnership Officer, Australian Red

Cross (Parramatta Aboriginal Interagency member) Alicia Laurie, Department of Human Services, Centrelink Parramatta

(Parramatta Aboriginal Interagency member) Robin Roberts, Bamba ba (Moree Aboriginal Interagency member) Six members of the Moree Aboriginal Interagency M Dixon, Miyay Birray Youth Service (Moree Aboriginal Interagency member) Brendan Thomas, Assistant Director General, Crime Prevention & Community

Programs (DAGJ) George Blacklaws, Director, Aboriginal Services, Crime Prevention Division

(DAGJ) Nicole Smith, Regional Coordinator - Metropolitan Region, Aboriginal Services

(DAGJ)


Cheryl Suey, Regional Coordinator - Western Region, Aboriginal Services (DAGJ)

Alistair Ferguson, Coordinator, Bourke & Enngonia Aboriginal Community Justice Group (DAGJ)

Anita Barker, Coordinator, Toronto Aboriginal Community Justice Group (DAGJ)

Barry Duke, Coordinator, Newcastle Aboriginal Community Justice Group (DAGJ)

Narelle Orcher, Project Officer, Circle Sentencing, Bourke (DAGJ) Liz Layland, Project Officer, Circle Sentencing, Brewarrina (DAGJ) Lana Rose, Aboriginal Client Service Specialist, Bourke (DAGJ) Sharon Beale, Aboriginal Client Service Specialist, Mount Druitt (DAGJ) Alison Law, Aboriginal Client Service Specialist, Mount Druitt (DAGJ) Reannan Donald, Trainee, Mount Druitt Court House (DAGJ) Bronwyn Gwyther and Nakkiah Lui, Aboriginal Customer Service Officers,

LawAccess NSW Trish Frail, Community Development Officer, Brewarrina Shire Council Tammy Bush, Gunida Gunyah Aboriginal Corporation/Indigenous Community

Links Raelene Bradford-Robbins, Aboriginal Carer Support & Training Officer,

Tamworth Community Centre Raymond Dennison, Pius X Aboriginal Corporation, Moree Karin Ness, Aboriginal Legal Access Program Solicitor, Northern Rivers

Community Legal Centre Jacqueline Cannon, Family and Community Services, Northern Region Steven Lannagan, Caseworker (Aboriginal) Charlestown Community Services

Centre, Family and Community Services Kerrie Brauer, Awabakal Traditional Owners Aboriginal Corporation


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