Laurie A. Dean-Newton Capella University Harold Abel ... … · DPO Legal Keywords: Capella...
Transcript of Laurie A. Dean-Newton Capella University Harold Abel ... … · DPO Legal Keywords: Capella...
Laurie A. Dean-Newton
Capella University
Harold Abel School of Social
and Behavioral Sciences
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Long-Term Paralegal Job Satisfaction
* Definition
* Introduction
* Literature Review
* Methodology
* Data Collection and Analysis
* Results, Conclusions and Recommendations
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*Job Satisfaction (JS) is the result of how
employees interpret the environment. JS also
includes cognitive (job appraisal) and affective
(emotional) elements.
*Long-term job satisfaction (LTS)is paralegal job
satisfaction for a period of two-years or longer.
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*Job Satisfaction is studied in I/O Psychology.
*The problem is that there is little information available on
LTPJS.
*The rationale is to investigate the behaviors and attitudes of
paralegals who are satisfied in their jobs long term.
*Research question is “What contributes to long-term paralegal
job satisfaction?”
*The significance of this study is to learn about JS and how to
enhance it which has implications for theory building.
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*“What contributes to
long-term paralegal job
satisfaction?”
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*A review of literature contains theories on LTS and
the need for it in law firms and in organizations.
*Seminal thinkers such as Judge, Locke, & Spector
provides historical perspectives of JS and evidence
to support their findings.
*Gaps, Overlaps, and Contradictions exist in the JS
theory.
*Judge, Locke and Spector all agree on the need
for ongoing studies on Job Satisfaction theorems.
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* Judge (1998) explores Core Self-Evaluations about the self resulting in job
satisfaction.
* Locke (1976) focuses on the origins of JS using the Value Precept Theory.
* Brown (2002) examined job and work motivation using the survey method
with 21 technology consultants. All participants answered questions about
what influences their job satisfaction or dissatisfaction. Brown found that
many respondents were frustrated with their work due to unmet needs.
However, their frustrations did not override the participants’ satisfaction
with their jobs because the participant value flexibility, academic freedom,
personal autonomy, or some satisfaction was related to exemplary
knowledge and training.
* Spector (1997) discusses the application, assessment, and consequences of
job satisfaction.
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*Research and Design Questions
*Community College Paralegal Participants
*Qualitative Multiple Case Study Method
*Data Collection Processes
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*Phases
*Sampling Methods
*Process Flow Chart
*Questions
*Population
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1. What does job satisfaction mean to you?
2. What brings you the most satisfaction at work?
3. What brings you the least satisfaction at work?
4. Have you ever experienced long-term job satisfaction in a difficult or complex work environment?
5. In what ways do employee relationships affect your job satisfaction?
6. How do you feel about the firm where your work/worked?
7. What kind of support or acknowledgement from your boss or other employees do you think make a difference?
8. Is there anything you do to maintain satisfaction when dealing with
difficulties?
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9. How many attorneys do you work for?
10. How are paralegals utilized in the firm where you are/were employed?
11. Tell me whether you feel administrative staff supports paralegals?
12. Tell me whether you feel the secretarial and support staff is adequately trained?
13. How does working for multiple attorneys add to or take away from your long-term job satisfaction?
14. Tell me whether received support from other employees including the attorney(s) with whom you work is provided?
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*Data collection in classroom at Pasadena City College
*Consent forms will be collected and extra copies available
*Participants will be interviewed
*Field notes will be taken from direct observation from interview participants
*Participants will complete a questionnaire
*Data and notes will be coded
*Participants will be allowed to cancel at any time
*Pseudonyms will be provided for participants to protect anonymity
*Researcher will analyze, disclose and report results
* After the Data is Organized
* The Data will be Analyzed
* Storage of data and Participant
Information
* Conclusion and Summary will Reported
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*Brown, M. (2002). An exploratory study of job satisfaction and work motivation of a select group of information technology consultants in Delaware Valley. Dissertation. Wilmington College.
*Judge, T.A., Illes, R. (2004). Affect and job satisfaction: A study of the relationship at work and home. Journal of Applied Psychology, Vol. 89, No. 4, 661-673.
*Locke, E.A. (1976). The nature and causes of job and life satisfaction: In Dunnette (Ed.), Handbook of Industrial Organizational psychology (pp.1297-1343).
*Spector, P.E. (1997). Job satisfaction: Application, assessment, causes, and consequences. Advanced Topics in Organizational Behavior. Thousand Oaks, CA: Sage.