2124 SW Gooseberry Ln. Lee's Summit, MO 64082

(270)997-1649 (816)347-2689 dorseylauren@yahoo.com

Lauren Elysé DorseyEDUCATION

Graduate of Archbishop O’Hara High School

Freshman year completed at the University of Central Missouri (psychology major)

Earle C. Clements Job Corps Academy (2010-2011: Culinary Arts Certificate and ServSafe Certification attained)

Bachelors’ Degree in Psychology at Kaplan University with an emphasis in Applied Behavioral Analysis

EMPLOYMENT                              FedEx Smartpost

(Material Package Handler: October 2016-current)

Divide packages into groups on conveyor belt.

Scan packages on my side to the correct pallet.

Organize packages on pallets. Wrap pallets once they are

full.

Preferred Family Healthcare

(Behavioral Health Tech: May 2015-May 2016)

Shoulder to cry on. Helped teenagers complete

day to day tasks. Helped teenagers stay clean

and sober. Served food. Supervised drug addicted

teenagers. Kept drug addicted teenagers

safe and out of trouble. Did one on one counseling

sessions. Uses positive and negative

reinforcement techniques in teaching teenagers.

Distributed medicines and passed pills/Med Certified.

Convergys

(Soft Debt Collector: Time Warner Cable-August 2014-November 2014)

Inbound calls. Took cable/internet/phone

payments. Transferred to customer

service as needed. Transferred escalated calls as

needed. Assisted customers as quickly

and accurately as possible.

Wal-Mart Supercenter

(Cashier: March 2014-July 2014)

Assisted with self-checkout.

Assisted with stocking. Took care of returns. Did light cleaning and

maintenance. Rung up customers.

Convergys

(Debt Collector: Bank of America, then TruGreen-December 2012-December 2013)

Provided customer service.

Assisted customers as needed.

Participated in exclusive round table discussions.

Collected on credit card bills.

Collected on lawn care bills.

Surety 2000

(Mail Clerk- March 2012-May 2012)

Sorted and distributed mail. Handled registrations. Sent out e-mails to clients. Data entry.

Sonic Drive-In

(Crew/Carhop- April 2011-October 2011)

Handled Drive-thru and money.

Took food out to customers. Fountaineer. Cleaned and stocked my

stations. Kept parking lot clean.

Silent Unity

                                                                      (Prayer associate-September 2009-November 2009)

Prayed with callers.

Took their names and addresses down to send letters.

Prayed for them in the prayer vigil.

Quest Diagnostics

                                                                      (Insurance call center- August 2008-August 2009)

Handled life insurance claims. Asked customers questions

over the phone to determine what they needed.

AVON

                                                                     (Independent Representative February, 2009-October, 2009)

Sold AVON products to various people.

Handled the money. Ordered the products.

Hair Matters at Bonnie’s Place

                                                                     (Receptionist MARCH, 2006-AUGUST, 2008)

Answered calls at the hair salon.

Made and cancelled appointments for the book.

Archbishop O’Hara                                                                      

(Work Study August 2004-May 2007)

Cleaned and stacked desks. Washed dry erase boards. Emptied trash. Vacuumed, swept, and

mopped. Various cleaning.

VOLUNTEER SERVICE

June/July 2006 Little Sisters of the Poor (Junior Volunteer)

Helping the elderly with anything they needed, kitchen duty, etc.; 30 hours of service

Various Girl Scout volunteering (See my vests or sashes for various badges)

Church youth group (various activities)

EXTRACURRICULAR ACTIVITIES

Smith Sisters Dance Studio/ Lang School of Dance, including recitals and acrobatics; ballet; tap; jazz;

hip-hop--intermediate to advanced, including summers at Westport School of Ballet (Grades K-10)

Girl Scouts and Girl Scout Cookie Salesperson (Grades K-12)

Honor Roll (fluctuating grades k-11)

Various plays (When I was at Unity Southeast Church and scenes from my drama club)

Debate (Grade 9)

Modeling (ages 4 to current, PUSH Modeling-freelance jobs)

Art (grade 11)

Photography (grade 12)

Book Club (Grade 9)

Actors' Factory and Drama Club (Grades 9-12)

Spanish Club (Grades 10-11)

Lasallian Youth (Grades 9-12)

Celtic Olympics (Grades 10, 12)

AWARDS AND ACHIEVEMENTS

St. Ignatius of Loyola award winner

Recipient of Silver Award in Girl Scouts

$500 club in Alpha Kappa Alpha pageant in 1998

National Forensics League (Grades 9-Present)

Debate award (Grade 11)

REFERENCES

                                                                      Heather Derudder

Culinary Arts teacher at Earle C. Clements Job Corps Academy

(812) 550-0930

Matias Byers

Sonic Drive-In Manager

(816) 525-6315

Marilyn Lewis

Retiree from AT&T and Silent Unity

(816) 824-4995

Cory Weiner

(913) 393-5101

Daniel Roberts

(816) 738-4578