Laura Walters

Laura-walters@live.com (520) 450-3378

OBJECTIVE: To obtain a long-term, full-time position in an administrative and/or customer support role with opportunity to achieve my full professional potential.

SKILLS / STRENGTHS:

Positive Attitude Teambuilding Leadership by Example Multi-tasking in Fast-paced

Environment Strong Interpersonal Skills Flexibility Perseverance Communication Innovative Process Improvement

Office Administrative Support Customer Service and Support Accurate Document Processing Microsoft:

o Officeo Wordo Excel

Type 50+ WPM 10-key by touch Vendor Relations

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Laura Walters

Laura-walters@live.com (520) 450-3378

PROFESSIONAL EXPERIENCE

SERVICE CASHIER - OFFICE ASSISTANT Subaru Superstore Chandler, AZ 2014 - Present Accurate and efficient document handling. Online warranty submission. Handled 50 calls per day on average. Individually tailored appointment scheduling. Resolve customer complaints and concerns with calm reassurance and genuine care. Liaison between customers and staff. Quickly mastered multiple company specific software applications. Support all areas of service operations in order to provide a service experience exceeding customer expectation. Implemented and maintain training process for new office employees. Created tools using Excel to streamline the customers experience and expedite invoicing processes. Ordering and inventory. Cashier

BUSINESS OFFICE ASSOCIATE Carmax Gilbert, AZ 2013 – 2014 Consistently exceeded company standards in providing an exceptional customer service experience. Worked with a team to complete daily task objectives while working independently completing individual assignments in an

accurate and timely manner. Quickly mastered company specific software applications. Mentored new associates. Accurate and efficient document preparation and handling. Maintained office supplies and machines. Diligently protected company assets. Supported all areas of company operations in order to provide a “World Class” experience for our customers.

SERVER Los Gringos Locos / Red Lobster AZ 2007 – 2013 Provided excellent service in a fast-paced work environment with attention to detail. Made each guest comfortable and provided a compelling reason for them to return. Utilized suggestive salesmanship to suit each guest’s individuality. Accomplishing service related tasks effectively and accurately maintaining readiness in order to ensure success. Trained new employees individually, emphasizing company goals and vision. Led by example working as a team causing positive change resulting in customer satisfaction and staff morale

improvement.

ADMINISTRATIVE ASSISTANT/OFFICE MGR Higley Elementary Higley, AZ 2003 – 2005 Liaison between school administrators, parents, students and staff, the district office and the local community. Created and maintained a welcoming office environment focused on accurate communication of current information. Handled facility rental and scheduling. Coordinated daily activities for students and staff. Supervised student enrollment and attendance processes. Ordering and inventory for entire facility. Implemented and maintained emergency preparedness procedures. Supervised students daily. Published flyers, information bulletins and weekly newsletter.

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