Latitude Africa

Latitudeafrica2011 1

PRESENTATION 2011

CORPORATE TRAVEL MANAGEMENT


TABLE OF CONTENTS

OVERVIEW COMPANY PHILOSOPHIES TRAVEL SECURITY MANAGEMENT LATITUDE AFRICA COMMUNICATIONS L.A CORPORATE POLICY L.A SERVICES PERFORMANCE EVALUATION TRAVEL PROCEDURES HOW IS LA DIFFERENT TYPES OF LA ACCOUNTS CONCLUSION


OVERVIEWWelcome to Latitude Africa Corporate Travel Services, we are a dynamic travel management company. Our aim is to provide complete travel and events solutions to busy professional organizations, large or small.

We partner with airlines worldwide and have direct contact with some of the leading hotels in the world and have access to car hires services throughout the region.

Our travel experts are on hand to offer their knowledge and expertise to guide you through the corporate world of travel and events.

Latitude Africa Corporate Services look after you from the start of your enquiry through to the very end of your journey, providing you with 24 hour assistance and a dedicated contact. Our products and services are specifically tailored for business clients.

We take care of all your travel needs it's the little things that make a big difference!


LATITUDE AFRICA’S PHILOSOPHY

OBJECTIVEWe look at aspects of planning, resourcing, implementing & maintaining a corporate travel management program

Provide perspectives on how employers can manage travel risks & exercise a moral & legal duty of care towards distressed personnel in foreign destinations.

MISSION STATEMENTTo develop a rapport with travelers and an understanding of their needs, however diverse. This is the foundation for providing the

exceptional service sought by our clients.To offer our clients unique benefits, distinguished by their originality, cost effectiveness, and efficiency.

To improve the quality of products and services in order to provide competitive benefit to our clients, whether through pricing, through preferred vendor relationships, or through technological or other advances

VISIONTo utilize ICT resources in Marketing Kenyan Tourism worldwide.


WHAT ON EARTH DOES A CORPORATE TRAVEL MANAGER DO?Some companies may not have a corporate travel manager and some have entire teams that manage the corporate travel program. Regardless of size and structure, the typical corporate travel manager’s activities are usually similar across companies. Here are some of the highlights:•Travel Supplier Management: A corporate travel manager negotiates and manages your company’s contracts with airlines, hotels and car rental providers and more. This requires a great deal of analysis and tough negotiations. Even tougher is making sure the travelers are getting discounts on what they need most and buying what is discounted.•Reporting and Analysis: Next to payroll and real estate, travel is often a significant expense to companies and most measure the spending behavior very closely. Your travel manager spends a good deal of time monitoring data related to purchasing, contract savings, policy adherence and program performance to start. Then, they spend even more time creating context and analysis for their senior leadership.•Duty of Care: If you travel for business, your employer has a duty to ensure you are safe. Most travelers are not aware that corporate programs have tools that track itineraries so that they are accessible in the event of an emergency. Your travel manager is monitoring these tools and is a key player in most corporate protocols related to disaster recovery. Most travel managers are acutely aware of geo-political events, major market disruptions, aircraft/hotel/rail incidents etc and have detailed plans on how to handle each.•Customer Care: Involved in resolving specific issues for travelers–which may involve negotiation when resolution costs are high. Sometimes a corporate travel manager is simply calling an airline representative to “make something happen” for a VIP traveler. Oftentimes, the corporate travel manager is interacting with you, the business traveler, answering a question or connecting you to the right information.


Because of globalization & depending on industry, strategy, structure, size, & business objectives, many Organizations need to:

Transact business Meet clients Host events, Manage projects Oversee operation

And key personnel need to:• Relocate• Station• Travel • Spend time in overseas destinations.

1Rare

2Unlikely

3Possible

5Almost Certain

4Likely

3M

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ate

4M

ajor

2M

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5C

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1M

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al

Likelihood

Con

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Risk Rating Colour Legend:

ExremeHighSignificantMediumLow

TERRORISMHIJACKINGAIR DISASTERTSUNAMI

CIVIL DISORDERINSURGENCYCOUPS D’ ETAT

MUGGINGASSAULTS

HOTEL BURGLARYLOST TRAVEL DOCS

DISEASE

TRAFFIC ACCIDENT

HOTEL FIRE

TRAVEL DELAY

TYPHOONS

EARTHQUAKE

K&R

TRAVEL RISKS


WHY MANAGE TRAVEL RISKS?

Protect & maintain corporate reputation

Corporate Reputation

Prevent/minimize business disruptions & promote continuity of operations

Business Continuity

Criminal negligence

Avoid Criminal Liability

Otherwise may be liable in tort for negligence

In common law jurisdictions, an employer is obliged to apply all prudent measures to protect employees from all reasonably foreseeable harm.

Duty of Care

Do the right thing – protect your employees

Protect your most valuable asset


WAYS TO MANAGE TRAVEL RISK

Business Travel InsuranceCover all employeesProtects company from economic impactQuantify travel program – how many travellers/expats, travel frequency, what high risk destinations, vehicle use, etc.Identifies risk, drives insurance premiums & helps to formulate travel policies

Corporate Travel PolicyWritten, communicated & reviewedDefines who can travel, how to book & approval processDefines risk restrictions, non-compliance consequences, training requirements, travel & risk monitoring & communication tools, preferred airlines & hotels, ground transport, etc.


Destination Intelligence

Pre-travel info to plan trip & avoid risks

Security, health, weather, transport, local info, etc.

Risk is dynamic, situations change

Timely, accurate & actionable info before, during & after trip

How to communicate risk info?

Briefings, Email, SMS & Website

Hotline AssistanceWho to call if something goes wrong?

Travel, security & medical emergencies

Incident escalation & response

Call trees & useful numbers

Linked to travel insurance provider?

Train & CommunicateStaff orientation & security awareness programs

Security alerts & advisories

WAYS TO MANAGE TRAVEL RISK Contd.


Traveller’s Particulars

Required Particulars Remarks

1. Traveller’s full name In <SURNAME, Forenames> formatE.g. “CHAN, Fat Sin John” or “SMITH, John James”.

2. Traveller’s Staff ID No. E.g. 12345

3. Traveller’s email address E.g. [email protected]

4. Traveller’s mobile telephone number

E.g. +254 700 000000

5. Traveller’s company name E.g. “AIA Hong Kong Ltd.” or “AIA Co. Ltd.”

6. Traveller’s department name E.g. “Traffic Dept.” or “Group HR”, etc.

7. VIP status E.g. VIP Status = “Yes” or VIP Status = “No”Indicates whether traveller holds an SVP (or equivalent) appointment or above to ensure compliance with policy requirement that no more than three VIPs travel on same aircraft.

Travellers (or arrangers) must pass following info to the travel agent

mailto:[email protected]


CORPORATE TRAVEL SERVICES Our Corporate Travel Service will bring ease to any company booking overseas business

trips. We understand the importance of your time and we take care of the arrangements for you.

We provide you with your own dedicated contact who will be on hand to assist with your travel plans 24 hours a day 7 days a week. In our Mombasa and Nairobi offices.

Our highly experienced advisors will not only look after you, they will share with you their knowledge and travel experiences, making recommendations and suggestions, leaving you with piece of mind that you are in the hands of a professional.

Working with so many suppliers and travel partners you can rely on us to deliver cost-effective travel solutions.

Whatever your corporate travel needs we deliver them with integrity and understanding, we look after our clients and recognize their needs, offering the very best in customer care.


BALANCING FUNDAMENTALS

Preferred programs

Travel policy

Program management partner

Consumer dynamics

Connectedness

Policy compliance.


LATITUDE AFRICA COMMUNICATIONSCorporate Managers and employees will be able to contact Latitude Africa representative’s through:-

Dedicated Landline phoneDedicated emails24/7 Mobile PhonesLatitude Africa’s websiteSocial Media platforms i.e. Facebook , LinkedIn, Skype , Gtalk etcFace to face with customer care representatives.


LATITUDE AFRICA CORPORATE POLICY

We are unique. WE can not be found for less on the internet.

Our skill set, Our experience ,Our flexibility, Our insight, care and patience are some of the characteristics that set us apart. Our clients benefit from the remarkable combination of

qualities resident in Our travel practice.

We have personality! That’s what sets us apart .

We are committed to satisfying the Travel needs of it’s corporate customers by maximizing value while minimizing their travel cost’s.


BENEFITS CORPORATE CONSUMER’S RECEIVEAn experienced dedicated account manager empowered to take action in all aspects.

Consultation in setting your corporations goals to control on of their largest business expense items.

Personalized reservations and ticketing by experienced travel managers for Air, hotel, car and ground handling logistics to ensure policy compliance, while providing professional services.

Negotiation assistance for corporate transports, accommodation and MICE to improve cost savings.

“one stop” meeting & conferences with full knowledge of your companies' needs and corporate culture to ensure successful execution of corporate functions.

24 hour support to provide emergency assistance and last minute changes and reservations.

Computer maintained customer profiles and all their details.

Un biased, full and complete explanation of regulations, rules, terms and conditions including available options.


TYPES OF CORPORATE TRAVEL SERVICES.Ticketing

Hotel Booking

Meetings, Conferences, Workshops.

Tourism activities/Excur

sions

Transport logistics

Visa’s & Medical Travel

Insurance

Meet /Assist & Transfers.


Contd. TRAVEL SERVICES VISA-latitude Africa will aid in Travel visa acquisition, this is subject to embassies

regulations, thus will not bear any responsibilities for denied issuance. Provision of regular updates on visa requirements and all necessary documents

requested by consulates as soon as they become available. Pre-booking qualification to help choose the best suitable itinerary for tour holiday. Personal itinerary planning and customized vacation planning. Tailor-made itineraries for groups and individuals to meet your interests and

budget. Domestic and International travel arrangements for hotels , transport ,

sightseeing ,restaurant guide and tour arrangements and conference planning.


PERFORMANCE EVALUATION Periodical performance check of Account Managers. Travel surveys, reports and customer feedback forms forwarded for service

evaluation. Complaint channel and correction of challenges. Latitude Africa Success Positive AttitudeCompetent staffGreat customer serviceContinuous Technology innovation

HOW ARE WE DIFFERENT?We have remained flexible in our approach to service because companies differ in their structure and culture.24/7 emergency reach out systemPersonalized services to accommodate each client.Treats the personal leisure travelers needs with white gloves.Offers more travel budget than before.Multi-lingual agents internationally.Transparency and business discipline in the customer relationship function.


TRAVEL PROCEDURES

Business Request

Complete Authorization

Obtain necessary Approvals

Submit Approved

forms

Latitude Africa to take

necessary action

All documents delivered to

traveler/signature on receipt.


TYPES OF ACCOUNTS HANDLED

ICTPetroleumIndustrialInstitutionsNGO’sPower PlantsBanking


COST SAVINGS

PREFERRED SUPPLIER

PROGRAM

CORPORATE TRAVEL POLICY

BUY DIRECT - OUR OWN

CONSOLIDATOR FARES

TECHNOLOGY

MANAGEMENT REPORT -

EXECUTIVE SUMMARIES


COMPLETE SERVICE PACKAGE

Customer Care 24-HOUR Emergency Calls Business & Tourist Visa Support End to End Travel services MICE (Meetings, Incentives, Conferences & Events)

LEISURE TRAVELLast - Minute Travel ArrangementsTravel Insurance ServicesExceptional Vacation ValuesQuality SuppliersCurrency ExchangeGroup Discount TravelWeddings and Honeymoon Arrangements


CONCLUSION


In your evaluation, we ask that you consider the following:

Our knowledge and experience in the travel and hospitality industry.

50% of our clients are repeat clients and referrals.

Young dynamic professionals with undying passion to stimulate business growth and trust.

Professional, proactive, personalized service

Operational expertise and technical resources, which provide added value through comprehensive traveler services and flexible operational configuration options that will best suit your corporation .

Pride in our long term customer partnerships.

On behalf of all the associates, employees and senior management at Latitude Africa, we commit our personnel, financial and technological resources to building a mutually beneficial and successful travel partnership.


THANK YOU FOR YOUR TIME!

CORPORATE TRAVEL MANAGER

Vivien Wamalwa

E: [email protected]

Tel: +254 20 265 446524/7 Mobile : + 254 723 788 612• + 254 733 788 612

Skype : latitudeafrica

W: www.latitudeafrica.com

CONTACT US:

Latitude Africa

Travel

Transcript of Latitude Africa