LARRY P. RITZMAN

Larry P. Ritzman served at The Ohio State University, and more recently as the Thomas J. Galligan, Jr. Professor at Boston College. After retirement, he continues writing textbooks and research articles in the field of operations management. Management Sciences Operations, Information & Strategic Mgt. Fisher College of Business Carroll School of Management The Ohio State University Boston College Columbus, Ohio 43210 Chestnut Hill, MA 02167-3803 7877 Maple Grove Drive Lewis Center, OH 43035 (740) 548-0565 Born: August 11, 1938 Married: 2 children and 6 grandchildren EDUCATION AND CERTIFICATION D.B.A. Operations Management, Michigan State University, 1965-1968 Dissertation: The Efficiency of Computer Algorithms for Plant Layout M.B.A. Business Administration, University of Akron, 1963-1965. Thesis: Structure and Efficiency of Agriculture in the U.S. and U.S.S.R. B.S. Industrial Management, University of Akron, 1956-1960. Selected for 1960 Outstanding Senior Award EMPLOYMENT Professor Emeritus, Ohio State University, 1991-present. Professor Emeritus, Boston College, 2004-present. Thomas J. Galligan, Jr. Professor in Operations and Strategic Management, Boston College, 1991-2004.

Professor of Operations Management, The Ohio State University, 1975-1991. Acting Chairperson of Faculty of Management Sciences, 1985-1986. Consultant to various private industries and public bodies, 1968-present. Chairperson of Faculty of Management Sciences, a department consisting of over 30 faculty members, 28 instructors and teaching associates, and 4 secretaries, 1976-1979.

During my term the department consisted of such diverse disciplines as Adaptive Systems, Industrial Relations, International Business, Information Systems, Operations Management, Organizational Behavior, Quantitative Methods, and Statistics.

Associate Professor of Operations Management, The Ohio State University, 1971-1975.

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Assistant Professor of Operations Management, The Ohio State University, 1968-1971. Assistant Instructor, Michigan State University (while pursuing doctorate), 1966-1967. Coordinator of Better Methods Program at the Babcock and Wilcox Company, 1965. Staff Assistant to Vice President of Production at the Babcock and Wilcox Company, 1963-1965. Attended Army Intelligence School and Army Language School. Completed military obligation in 1967 as commissioned officer in Army Reserve, 1961-1963. Methods Engineer at the Babcock and Wilcox Company, 1960-1961. Research Assistant at the University of Akron, 1959-1960. PUBLICATIONS Journal Articles

"Programming for Profits," Cost and Management, Journal of the Society of Industrial and Cost Accountants of Canada (January 1965), pp. 27-32.

"The Efficiency of Computer Algorithms for Plant Layout," Management Science, vol. 18, no. 5, part I (January, 1972), pp. 240-248.

"Production Planning and Control Activities in the Post Office," AIIE Technical Papers (1972), pp. 377-385. (with S.T. Hardy, L.J. Krajewski and L.D. Vitt) "Multiple Objectives in Linear Programming — An Example in Scheduling Postal Resources," Decision Sciences, vol. 4, no. 3 (July 1973), pp. 364-378. (with L.J. Krajewski)

"The Disaggregation of Aggregate Manpower Plans," Management Science, vol. 22, no. 11 (July 1976). (with L.J. Krajewski and M.J. Showalter)

"Disaggregation in Manufacturing and Service Organizations: Survey of Problems and Research," Decision Sciences, vol. 8, no. 1 (January 1977). (with L.J. Krajewski)

Reprinted in Disaggregation: Problems in Manufacturing and Service Organizations, Ritzman, L. et al. (eds.) Boston: Martinus Nijhoff Publishing Company, 1979, pp. 11-31.

"Manpower Allocation in U.S. Postal Facilities: A Heuristic Approach, " Computer and Operations Research, vol. 4, no. 4 (1977). Presented earlier at Joint National Meeting (March 1976). (with M.J. Showalter and L.J. Krajewski) "A Multiple Objectives Approach to Space Planning for Academic Facilities," Management Science, vol. 25, no. 9 (September 1979), pp. 895-905.

Also presented as a finalist paper at ORSA Educational Sciences Best Paper Competition (May 1978). (with J.W. Bradford and F.R. Jacobs)

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"Shift Scheduling in Banking Operations: A Case Application," Interfaces, vol. 10, no. 2 (1980).

Reprinted in Cases and Readings in Management Science/Operations Research by J.S. Dyer and R. Shapero, John Wiley and Sons (1982). (with L.J. Krajewski and P. McKenzie)

"Computerized Layout — An Integrated Approach to Spatial Planning and Communications Requirements," Journal of Industrial Engineering, vol. 12, no. 7 (July 1980), pp. 56-61.

Reprinted in H. Lee Hales (ed.) Computerized Facility Planning: Selected Readings, 1985. (with F.R. Jacobs and J.W. Bradford)

"Merging Prescriptive and Behavioral Approaches for Office Layout," Journal of Operations Management, vol. 1, no. 3 (February 1981), pp. 131-142. (with R.S. Schuler and V.L. Davis)

Reprinted in Production and Inventory Management Journal. "An Empirical Investigation of Different Strategies for Material Requirements Planning," Journal of Operations Management, vol. 3, no. 2 (February 1983). (with H.C. Bahl) "Irregular Workloads with MRP Systems: Some Causes and Consequences," Journal of Operations Management, vol. 3, no. 4, 1983. (with K.N. Bott) "An Integrated Model for Master Scheduling, Lot Sizing and Capacity Requirements Planning, " Journal of Operational Research Society, vol. 35, no. 5 (May 1984), pp. 389-399. (with H.C. Bahl) "A Cyclical Scheduling Heuristic for Lot Sizing with Capacity Constraints," International Journal of Production Research, (1984), pp. 791-800. (with H.C. Bahl) Manufacturing Performance — Pulling the Right Levers," Harvard Business Review, (March-April 1984), pp. 143-152. (with B.E. King and L.J. Krajewski).

Reprinted in Roy D. Shapiro (ed.) Manufacturing Management: Logistics, Materials and Inventory, Boston: Harvard Business School, 1985. Reprinted in the Industrial Engineers and Management Press.

"Comparison of Material Requirements Planning and Reorder Point Systems," in Computer Models for Production and Inventory Control, Haluk Bekiroglu (ed.), Simulation Series, vol. 12, no. 2, The Society for Computer Simulation, La Jolla, California, 1984, pp. 47-54. "A Viable U.S. Manufacturing Strategy: Reshaping the Production Environment," Operations Management Review, vol. 2, no. 3 (Spring 1984), pp. 4-10. (with L.J. Krajewski and B.E. King) "A Heuristic Algorithm for Capacity Sensitive Requirements Planning," Journal of Operations Management, vol. 5, no. 3 (May 1985), pp. 309-326. (with J.E. Harl).

Selected for Stanley T. Hardy Best Paper Award, November 24, 1986. This award is given to the paper making the best contribution to the field of Production and Operations Management for the prior year.

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"Kanban, MRP, and Shaping the Environment," Management Science, vol. 33, no. 1 (January 1987), pp. 39-57. (with L.J. Krajewski, B. King, and D. Wong) "Determining Lot Sizes and Resource Requirement: A Review," Operations Research, vol. 35, no. 3 (May-June 1987), pp. 329-345. (with H.C. Bahl and J.N.D. Gupta) "A Model for Lot Sizing and Sequencing in Process Industries," International Journal of Production Research, vol. 26, no. 4 (1988), pp. 647-674. (with V.L. Smith-Daniels) "A Heuristic Algorithm for Managing Inventory in a Multi-Echelon Environment," Journal of Operations Management, vol. 8, no. 3 (August 1989), pp. 186-208. (with R.L. Bregman and L.J. Krajewski) "Some Empirical Findings on Short-Term Forecasting: Technique Complexity and Combinations," Decision Sciences, vol. 20, no. 3 (Summer 1989), pp. 635-640. (with N.R. Sanders)

An abstract of this article written by J. Scott Armstrong was published in the International Journal of Forecasting, vol. 6, no. 2 (July 1990), p. 274, citing it as significant research in the field of forecasting.

"Improving Short-Term Forecasts," International Journal of Management Science (OMEGA), vol. 18, no. 4 (1990), pp. 365-373. (with N.R. Sanders) "Resource Flexibility Issues in Multistage Manufacturing," Decision Sciences, vol. 21, no. 4 (Fall 1990), pp. 673-690. (with M.K. Malhotra) "Production Planning, Inventory Management and Scheduling — Spanning the Boundaries," Managerial and Decision Economics, vol. 11, no. 5 (1990), pp. 297-315. (with L.G. Sprague and L.J. Krajewski) "A Heuristic for the Control of Inventory in a Multi-Echelon Environment with Transportation Costs and Capacity Limitations," Journal of the Operational Research Society, vol. 41, no. 9 (1990), pp. 809-820. (with R.L. Bregman and L.J. Krajewski) "On Knowing When to Switch from Quantitative to Judgmental Forecasts," International Journal of Operations and Production Management, vol. 11, no. 6 (1991), pp. 28-37. (with N.R. Sanders) "A Model for Scheduling Postal Distribution Employees," European Journal of Operational Research, vol. 58 (1992), pp. 374-385. (with M.K. Malhotra, W.C. Benton, and G. K. Leong) "The Need for Contextual and Technical Knowledge in Judgmental Forecasting," Journal of Behavioral Decision Making, vol. 5, no. 1 (1992), pp. 39-52. (with N.R. Sanders)

An abstract of this article written by J. Scott Armstrong was published in the International Journal of Forecasting, vol. 8. no. 4 (1992), pp. 651-652. The article was cited as significant in terms of its literature review and statistical methodology.

"Linking Product Planning and Process Design Decisions," Decision Sciences, vol. 23, no. 1 (1992), pp. 44-60. (with J.S. Kim, W.C. Benton, and D.L. Snyder)

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"Strategies for Service Systems," European Journal of Operational Research, vol. 52, no. 1 (1992), pp. 291-303. (with S. Siferd and W.C. Benton) "Making Better Business Forecasts," The Carroll Research Report (Fall 1992), pp. 2-3. "The Relative Significance of Forecast Errors in Multistage Manufacturing," Journal of Operations Management, vol. 11, no. 1 (1993), pp. 51-65. (with B.E. King) "Scheduling Flexibility in the Service Sector: A Postal Study," Production and Operations Management, vol. 3, no. 2 (1994), pp. 100-117. (with M.K. Malhotra) "Bringing Judgment into Combination Forecasting," Journal of Operations Management, vol. 13, no. 4 (1995), pp. 311-321. (with N.R. Sanders) "An Empirical Analysis of the Product-Process Matrix," Management Science, vol. 42, no. 11 (November 1996), pp.1576-1591. (with M.H. Safizadeh, D. Sharma, and C.H. Wood) "Linking Performance Drivers in Production Planning and Inventory Control to Process Choice," Journal of Operations Management, vol. 15, no. 4 (1997), pp. 389-403. (with M.H. Safizadeh) "Planned Lead Times in Multi-Stage Systems," Decision Sciences, vol. 29, no. 1 (1998), pp. 163-191. (with R. P. Mohan)

"Competitive Priorities in Operations Management," Decision Sciences, vol. 29, no. 4 (1998), pp. 1035-1046. (with P.T. Ward, J. McCreery, and D. Sharma) “Linking Process Choice with Plant-Level Decisions about Capital and Human Resources,” Production and Operations Management, vol. 8, no. 4 (1999), pp. 374-392 (with M.H. Safizadeh) “Revisiting Alternative Theoretical Paradigms in Manufacturing Strategy,” Production and Operations Management, vol. 9, no. 2 (2000), pp. 111-127 (with M.H. Safizadeh and D. Mallick) “Changing Expectations for Doctoral Education: An Empirical Study,” Decision Line, vol. 31, no. 5 (2000), pp. 11-14 (with A. Koehler, W. VanBuskirk, and J. Hershauer) "Judgmental Adjustment of Statistical Forecasts," Principles of Forecasting: A Handbook for Researchers and Practitioners, J. Scott Armstrong (ed.), Norwell, MA: Kluwer Academic Publishers, 2001. (with Nada Sanders) "The Value of Outsourcing: A Field Study," Information Systems Management, vol. 20, no. 1 (2003), pp.86-91. (with Charles E. Downing and Joy M. Field) "An Empirical Analysis of Financial Services Processes with a Front-Office or Back-Office Orientation," Journal of Operations Management, vol. 21, no. 5 (December 2003), pp.557-576. (with M. Hossein Safizadeh and Joy Field) "Integrating Judgmental and Quantitative Forecasts: Methodologies for Pooling Marketing and Operations Information," International Journal of Production Management, vol 24, no. 5 (2004), pp. 514-529. (with Nada R. Sanders) “Using Warehouse Workforce Flexibility to Offset Forecast Errors, Journal of Business Logistics, (Fall 2004), pp. 251-271 (with Nada R. Sanders).

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“An Empirical Analysis of Financial Services Process with a Front-Office or Back-Office Orientation,” Journal of Operations Management, vol. 21, no. 5, pp. 557-576. (with Joy Field and M. Hossein Safizadeh). “Uncertainty Reduction Approaches, Uncertainty Coping Approaches, and Process Performance in Financial Services,” Decision Sciences, vol. 37, no. 2 (May 2006) (with Joy Field and M. Hossein Safizadeh).

“Sourcing Practices and Boundaries of the Firm in the Financial Services Industry,” Strategic Management Journal, vol. 28, 2007 (with M. Hossein Safizadeh and Joy Field).

Refereed Conference Proceedings

"A Comparison of Layout Algorithms," Proceedings of the Midwest Conference of the Decision Sciences Institute (May 1970), pp. 255-280. "A Linear Programming Model for Scheduling Manpower in a Single Post Office," Proceedings of the Third Annual Meeting of the Decision Sciences Institute (October 1971), pp. 337-338. (with L.J. Krajewski) "Manpower Decisions in a Single Post Office: A Simulation of Mail Flows," Proceedings of Fourth Annual Simulation Symposium. New York: Gordon and Breach Science Publishers (1971), pp. 43-62. (with L.J. Krajewski and S.T. Hardy) "The Disaggregation of Aggregate Manpower Planning," Proceedings of the Fifth Annual Meeting of the Decision Sciences Institute (November 1973), p. 363 (abstract). (with L.J. Krajewski and M.J. Showalter) "Decision Analysis with Multiple Objectives," Proceedings of Sixth Annual Meeting of the Decision Sciences Institute (November 1974). "Decision Making with Multiple Objectives," Proceedings of Seventh Annual Conference of Midwest Division, Academy of Management (April 1974) (abstract). "Material Requirements Planning: A Tutorial," Midwest Proceedings of the Decision Sciences Institute (May, 1976). "Current and Emerging Methodologies for Office Space Planning — A Tutorial," Midwest Proceedings of the Decision Sciences Institute (May 1978), pp. 63-65. "An Office Space Planning System: Application and Theoretical Foundations," Proceedings of the Tenth Annual Conference for the Decision Sciences Institute (November 1978). (with R. Schuler, J.W. Bradford and R. Jacobs) "A Comparison of MRP and Order Point Systems," Proceedings of the Eleventh Annual Conference for the Decision Sciences Institute (November 1979). (with L.J. Krajewski and D. Bragg) "Disaggregation in Manufacturing and Service Organizations: Survey of Problems and Research," in Disaggregation: Problems in Manufacturing and Service Organizations, Ritzman, L. et al. (eds.), Boston: Martinus Nijhoff Publishing Company, 1979, pp. 11-31.

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"Performance Comparisons Between MRP and Reorder Point Systems," Proceedings of the Midwest Decision Sciences Institute (April 1980), pp. 240-243. (with L.J. Krajewski and D. Bragg) "The Relationship Between Product Structure and Multistage Lot Sizing — A Preliminary Analysis," Proceedings of the Twelfth Annual Conference for the Decision Sciences Institute (November 1980). (with L.J. Krajewski and D.S. Wong) "A Comparison of Japanese and American Systems for Inventory and Productivity Management: A Simulation Approach," Proceedings of Thirteenth Annual Conference for the Decision Sciences Institute (November 1981).

Reprinted in S.M. Lee and G. Schwendiman (eds.) Management by Japanese Systems, New York: Praeger Publishers (1982). (with L.J. Krajewski, B.E. King, N. Weiner and D.S. Wong)

"The Simulation of Real Manufacturing Systems for the Improvement of Inventory, Productivity, and Service," Proceedings of the Fall Industrial Engineering Conference (November 1982), pp. 241-249. (with L.J. Krajewski, B.E. King, and D.S. Wong) "Kanban, MRP, and Shaping the Production Environment," Proceedings of the Fifteenth Annual Meeting of the Decision Sciences Institute (November 1983). (with L.J. Krajewski, B.E. King, and D.S. Wong)

Selected for the Best Theoretical/Empirical paper for 1983.

"Japanese Manufacturing Techniques and Their Implications for Operations Strategy," Proceedings of the Seventeenth Annual Conference for the Decision Sciences Institute (November 1985). "Forecasting Short-term Demand Levels in the Physical Distribution Environment," Proceedings of Eighteenth Annual Meeting of Decision Sciences Institute (November 1986), pp. 701-703. (with N.R. Sanders) "A Simulation Study of the Impact of Forecast Accuracy in Manufacturing Operations," Proceedings of Eighteenth Annual Meeting of Decision Sciences Institute (November 1986), pp. 1180-1182. (with B.E. King) "Judgment and Forecasting Techniques — An Empirical Study," Proceedings of the Eighteenth Annual Meeting of Decision Sciences Institute (April-May 1987), pp. 158-160. (with N.R. Sanders) "Linking Operations with Strategy," Seventh Annual International Conference (1987). (with D. Sharma) "The Value of Judgment in the Forecasting Process: An Empirical Study," Proceedings of the Nineteenth Annual Meeting of Decision Sciences Institute (November 1987), pp. 185-187. (with N.R. Sanders) "A Heuristic Solution Procedure for the Control of Inventory in a Multi-Echelon Environment," Proceedings of Nineteenth Annual Meeting of Decision Sciences Institute (November 1987), pp. 700-702. (with R.L. Bregman and L.J. Krajewski) "An Empirical Study of Judgment Versus Quantitative Techniques in Forecasting," Proceedings of Midwest Conference of Decision Sciences Institute (April 1988), pp. 292-294. (with N. Sanders)

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"Improvements in Forecasting Due to Expert Knowledge," Proceedings of Twentieth Annual Meeting of Decision Sciences Institute (November 1988), pp. 399-401. (with N.R. Sanders) "Management Objectives and Performance Measures for the Nursing Unit," Proceedings for 1989 Annual Meeting of Decision Sciences Institute (November 1989). (with S.P. Siferd) "An Evaluation of Forecast Errors in Service Organizations," Proceedings for 1989 Annual Meeting of Decision Sciences Institute (November 1989), pp. 402-404. (with N.R. Sanders) "Towards Understanding Lead Times — Four Key Factors," Proceedings for 1989 Annual Meeting of Decision Sciences Institute (November 1989), pp. 948-950. (with R. Mohan) "Production Planning, Inventory Management, and Scheduling — Spanning the Boundaries," Proceedings of 1989 Annual Meeting of Decision Sciences Institute, (November 1989), pp. 43-46. (with L.G. Sprague and L.J. Krajewski)

One of five invited papers by the Institute's Fellows for a special Fellows Track, commemorating the Twentieth Annual Meeting of DSI.

"Strategic Information Management: Competitive Priorities and Manufacturing Performance Measures," Proceedings of Eighth Annual Conference of the Operations Management Association (April 1990), pp. 271-281. (with C.H. Wood and D. Sharma) "Intended and Achieved Competitive Priorities: Measures, Frequencies, and Financial Impact," in Manufacturing Strategy: The Research Agenda for the Next Decade. J. E. Ettlie, M.C. Burstein, and A. Fiegenbaum (eds.), Kluwer Academic Publishers, Boston, 1990, pp. 225-232. (with C.H. Wood and D. Sharma) "A Mathematical Programming Model for Scheduling Postal Distribution Employees," Proceedings of Annual Meeting of Decision Sciences Institute (November 1990), pp. 1820-1822. (with M.K. Malhotra, G.K. Leong, and W.C. Benton)

Selected from over 700 papers as the Best Applications Paper for 1990.

"Manufacturing Strategy and the Environment: An Analytical Study," Proceedings of Annual Meeting of the Decision Sciences Institute (November 1990), pp. 1646-1648. (with J.S. Kim, W.C. Benton, and D.L. Snyder)

"The Impact of Forecast Errors in Multistage Production Systems," Modern Production Concepts, Proceedings of an International Conference, Fernuniversitat, Hagen, G. Fandel and G. Zapfel (eds.), Berlin: Springer-Verlag, 1991, pp. 178-194. (with B. King)

"Performance Measures in Operations," Proceedings of Annual Meeting of the Decision Sciences Institute (November 1991), pp. 1392-1394. (with C. H. Wood, P.T. Ward, and D. Sharma) "A Review of Characteristics of and Strategies for Service Operations," Proceedings of Annual Meeting of the Decision Sciences Institute (November 1991), pp. 1704-1706. (with S.P. Siferd and W.C. Benton)

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"Theories of Competitive Priorities in Operations Strategy," Proceedings of Northeast Conference of Decision Sciences Institute (April 1992), pp. 372-374. (with C.H. Wood, J.S. Kim, and D. Sharma) "Weighting of Operations Performance Measures," Proceedings of Annual Meeting of Decision Sciences Institute (November 1992), pp. 1502-1504 (with C.H Wood and D. Sharma) "A Symposium on Ongoing Survey Based Empirical Research in Manufacturing Strategy," Proceedings of Annual Meeting of Decision Sciences Institute (November 1992), pp. 1164 (panel chairperson) "Exploring Work Force Flexibility and Other Environmental Issues in Hospital Nursing Units," Proceedings of Annual Meeting of Decision Sciences Institute (November 1992), pp. 1676-1678. (with S.P. Siferd and W.C. Benton) "An Empirical Investigation of the Relationship Between Product Plans, Positioning Strategy, and Competitive Priorities, Proceedings of Annual Meeting of Decision Sciences Institute (November 1993), p. 1305. (with M.S. Safizadeh, D. Sharma, and C.H. Wood) "Measuring Competitive Priorities with Perceptual Data: Reliability and Validity," Proceedings of the Annual Meeting of the Academy of Management (August 1994). (with P. Ward, J. McCreery, D. Sharma, and C. Wood) "The Changing Operations Management Research Paradigm: Where Do Quality and Operations Strategy Fit?," Proceedings of Annual Meeting of Decision Sciences Institute (November 1994), p. 1953. (One of seven panel members, moderated by Sue Siferd) "An Examination of Consistency Across Operations Decisions and Its Impact on Performance," Proceedings of the Annual Meeting of the Decision Sciences Institute (November 1995), pp. 1427-1429. (with M.H. Safizadeh and D.N. Mallick) "Measuring Best-Practice Production Competence with Data Envelopment Analysis," Proceedings of the Northeast Meeting of the Decision Sciences Institute (April 1996), pp.431-433. (with C. S. Lerme) “The Relationship between Process Choice and Production Planning and Inventory Control Decisions,” Proceedings of the Annual Meeting of the Decision Sciences Institute (November 1997), pp.1438-1439. (with M.H. Safizadeh) “Revisiting Alternative Theories in Manufacturing Strategy,” Proceedings of the Annual Meeting of the Decision Sciences Institute (November 1998), pp.1247-1249. (with M.H. Safizadeh and D. Mallick) “Decision Patterns in Manufacturing Processes,” Proceedings of the Fifth International Conference of the Decision Sciences Institute, Athens, Greece (July 1999), pp.1606-1608. (with M.H. Safizadeh) “Business Ph.D. Programs: Changing Priorities,” Proceedings of the Annual Meeting of the Decision Sciences Institute (November 1999), p. 111. (with A. Koehler, J. Hershaurer, and W. P. VanBuskirk)

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“A Contingency Approach to Quality Management,” Proceedings of the Annual Meeting of the Decision Sciences Institute (November 1999), pp.1208-1210. (with D. Mallick and M.H. Safizadeh) "Does Customer Type Matter? A Comparison of Financial Services Processes with Internal versus External Customers," 33rd Annual Meeting, Decision Sciences Institute, November 2003. (with Joy Field, M. Hossein Safizadeh, and Charles E. Downing) "Customer-Contact and Product-Process Matrixes: Taking Two Views of Service Processes," 33rd Annual Meeting, Decision Sciences Institute, November 2003. (with Joy Field, M. Hossein Safizadeh, and Melissa Grills) "A Learning Model for Managing New Product Development & Introduction," 33rd Annual Meeting, Decision Sciences Institute, November 2003. (with Debasish N. Mallick) "Doing Research on Processes: Empirical Findings in Financial Services," 34th Annual Meeting, Decision Sciences Institute, November 2004. (with Joy Field and M. Hossein Safizadeh) "Understanding Supply Chains as Processes," Invited Fellows Session, 36th Annual Meeting, Decision Sciences Institute, November 2006. (with Joy Field and M. Hossein Safizadeh)

Books and Other Publications

"Management of the Department," Production and Inventory Control Handbook, Chapter 2, Greene (ed.), New York: McGraw-Hill Book Company (1970), pp. 1-34. Quantitative Management: Participant Workbook and Answer Book, Management Center of Postal Service Training and Development Institute, 1973, 636 pp.

These two manuals were prepared as part of a research contract with the United States Postal Service. We taught the first seven course offerings based on them with approximately 60 postal managers attending each course.

Operations Research Management: Participant Workbook and Answer Book, Management Center of Postal Service Training and Development Institute, 1973, 615 pp.

These two manuals were prepared as part of the second phase of a research contract with the United States Postal Service. Several computerized solution procedures were developed as original research. Once again, we taught the first several course offerings to postal management.

Proceedings of the Conference on Disaggregation Problems in Manufacturing and Service Organizations (March 1977), 279 pp.

Proceedings of conference held at Ohio State University on disaggregation problems, attracting over 150 scholars and practicing professionals.

L.P. Ritzman, et al. (eds.), Disaggregation: Problems in Manufacturing and Service Organizations, Martinus Nijhoff Publishing, Boston, 1979, 703 pp.

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Edited a collection of articles first presented at the OSU Disaggregation Conference.

Material Requirements Planning: A Closed-Loop Systems Approach, Larchmont, New York: MGI Management Institute, 1982, 258 pp. (with L.J. Krajewski)

The manual for this correspondence course was developed in 1982. It was made available to the members of the American Production and Inventory Control Society, covering the main body of knowledge of Material Requirements Planning as defined in the organization's certification exam.

Operations Management: Strategy and Analysis, Reading, Mass: Addison-Wesley Publishers, 1987, 905 pp. (with L.J. Krajewski)

I wrote Chapters 1,2,4,5,7,8,9,10,12,14,and 20 of the text and was responsible for preparing the 589-page Lecture Notes and Transparency Masters to accompany the book. I co-authored the 430-page Instructor's Resource Guide which provided sample course outlines, solutions to end-of-chapter problems, a test bank, teaching notes, and cases.

Operations Management: Strategy and Analysis, Second Edition, Reading, Mass: Addison-Wesley Publishers, 1990, 919 pp. (with L.J. Krajewski)

This second edition was a major revision and I wrote Chapters 1, 2, 4, 5, 7, 8, 9, 11, 12, 15, and 20). We significantly expanded the supplementary material, including a 332-page Test Item File, 415-page Solutions Manual, 518-page Transparency Manual, and 266-page Instructor's Manual.

Material Requirements Planning: A Closed-Loop Systems Approach, Larchmont, New York: MGI Management Institute, 1991, 270 pp. (with L.J. Krajewski) Operations Management: Strategy and Analysis, Third Edition, Reading, Mass: Addison-Wesley Publishers, 1993, 904 pp. (with L.J. Krajewski)

The third edition was a significant revision and I wrote Chapters 1, 2, 5, 6, 8, 9, 10, 12, 13, and 20). We significantly updated the supplementary material, including a 398-page Test Item File, 390-page Solutions Manual, 649-page Transparency Manual, and 307-page Instructor's Manual. A Korean language edition, translated by Dr. Seung-Kyu Rhee (KAIST) and Professor Seung Gyu Bael (Soonchunhyang University) was published in 1994.

"President's Letter: New Growth from Previous Growth," vol. 24, no. 3 (1993), Decision Line, pp. 1, 27-28. "President's Letter: Going Global," vol. 24, no. 4 (1993), Decision Line, pp. 1, 35-36. "President's Letter: The Winds of Change ⎯ A Favorable Breeze for DSI?", vol. 24, no. 5 (1993), Decision Line, pp. 1, 34-35. "President's Letter: A Hidden Asset", vol. 25, no. 1 (1994), Decision Line, pp. 1, 37-38. "President's Letter: Moving Forward," vol. 25, no. 2 (1994), Decision Line, pp. 1, 28-30. Operations Management: Strategy and Analysis, Fourth Edition, Reading, Mass: Addison-Wesley Publishers, 1996, 878 pp. (with L.J. Krajewski)

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This fourth edition was still another significant revision. I wrote Chapters 1, 3, 7, 8, 9, 11, 12, 13; Supplements A, B, G, H, and I; and Appendix 1). We significantly updated the supplements and ancillaries, including a 445-page Test Item File, 720-page Transparency Manual, and 488-page Instructor's Manual. Others prepared the 420-page Solutions Manual, 347-page Study Guide, CMOM computer package, Power Point presentation, and video library. A Korean language edition, translated by Dr. Seung-Kyu Rhee (KAIST) and Professor Seung Gyu Bael (Soonchunhyang University) was published in 1997.

Operations Management: Strategy and Analysis, Fifth Edition, Reading, Mass: Addison Wesley Longman Publishers, 1999, 861 pp. (with L.J. Krajewski)

This fifth edition was another significant revision, this time with an emphasis on technology enhancement. A new chapter was written on technology management, and extensive internet, computer software, and online software libraries. Over 150 computer programs have been created for the OM Software package, either as computerized tutors, verifiers, or solvers. I wrote Chapters 1, 3, 4, 8, 9, 10, and 14; Supplement A; and Appendix 1). We updated the supplements and ancillaries, including a 720-page Transparency Manual, and 488-page Instructor's Manual. The Instructor’s Manual includes a set of Applications, complete with supporting transparency masters, for in-class exercises. Others prepared the 420-page Solutions Manual, 445-page Test Item File, Power Point presentation, and an expanded video library. A Spanish language edition was also published.

"Judgmental Adjustment of Statistical Forecasts," Principles of Forecasting: A Handbook for Researchers and Practitioneers, J. Scott Armstrong (ed.), Norwell, MA: Kluwer Academic Publishers, 2001. (with Nada Sanders) Operations Management: Strategy and Analysis, Sixth Edition, Upper Saddle River, NJ: Prentice Hall, inc. 2002, 875 pp. (with L.J. Krajewski)

This sixth edition places a new emphasis on processes, the fundamental unit of work in all organizations. This unifying theme opens up the topics in operations to all students, regardless of their majors or career paths. We significantly upgraded the chapters on managing technology, incorporating the latest developments in e-commerce and enterprise resource planning. Supply-chain management, service processes, cross-functional perspectives, and resource planning have all been strengthened. A CD-ROM is packaged free with each new copy of the text, which not only includes virtual text material, but also the new OM Explorer (prepared especially for the book), Extend simulation, Microsoft Project and SmartDraw computer software packages. The MyPHLIP web site for the text provides interesting Internet activities, virtual tours, current articles, readiness tests, computer exercises, and links to online software libraries. The Course Compass web site provides course management tools, interactive study guide, and distance learning capabilities. Several new features include definitions in the margins, CD icons indicating where our computer software can be applied, and URLs for the company examples. Ancillaries include new videos, the JIT program for customized publishing, and an interactive study guide.

Foundations in Operations Management, Upper Saddle River, NJ: Prentice Hall, Inc., 2003. (with L.J. Krajewski)

This new soft-back abridged book addresses the growing demand in operations management for a brief book that still retains the rich set of pedagogical features of the 6th edition. It is suitable for the MBA market because of its managerial perspective and strong coverage of process management. It is also suitable for

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undergraduates because it provides the pedagogical structure (clear explanations, step-by-step examples of quantitative techniques, numerous solver problems and homework problems) that undergraduates need.

Operations Management: Processes and Value Chains, Seventh Edition, Upper Saddle River, NJ: Prentice Hall, Inc. 2005, 875 pp. (with L.J. Krajewski)

The seventh edition was a complete redesign of the general outline and approach of the first six editions. It is a revision that is really a revision⎯providing readers with something really new and topical. While many improvements are made, the three most important new thrusts are:

Processes and Value Chains. While the seventh edition maintains its perspective on the big picture and the strategic importance of operations, it shifts its overall approach to a process orientation. This new paradigm starts at the level of a process and then transitions to the level of value chains, which involve the linkages of processes. The term “value chain” applies equally well to non-manufacturing and manufacturing processes. It also is finding widespread usage in practice.

Services. While the overall approach of the seventh edition focuses on processes, a second major emphasis is the coverage of service processes. We significantly increased the emphasis on service operations and the number of non-manufacturing examples and applications. These service process examples are closer to the sort of processes that students will encounter in their jobs after graduation, instead of examples such as making hamburgers. Students can relate with our examples, and can envision future employment opportunities.

All Majors. Processes are the fundamental unit of work in all organizations. This unifying theme opens up operations management to all students, regardless of their majors or career paths. It creates an excellent “buy-in” for a course in operations management, because students understand that processes underlie activities throughout any organization, not just in one functional area or department.

Foundations of Operations Management, Canadian Edition, Toronto, Canada: Pearson Education Canada Inc., 2004. (with Lee J. Krajewski and Robert D. Klassen) Foundations of Operations Management and Student CD, French Edition, Paris, France: Pearson Education France, forthcoming 2004 (contract date of June 2, 2003). (with Lee J. Krajewski) Foundations of Operations Management, Chinese Edition, Taipei, Taiwan: Pearson Education Taiwan, forthcoming 2004 or 2005 (contract date of March 3, 2003). (with Lee J. Krajewski) Foundations of Operations Management and Student CD, Korean Edition, Seoul, Korea: Pearson Education Korea Ltd and Sigma Press, forthcoming 2004 or 2005 (contract date of April 22, 2003). (with Lee J. Krajewski)

Operations Management: Processes and Value Chains, Eighth Edition, Upper Saddle River, NJ: Prentice Hall, Inc. 2007, 875 pp. (with L.J. Krajewski and Manoj K. Malhotra) “Supply Chain Management from a Process Perspective,” in Production and Logistics Management, Festschrift in honor of Günther Zäpfel, 2007.

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Sponsored Research

Co-principal investigator (with L.J. Krajewski) of a $119,340 research project funded in 1980-81 by Westinghouse Corporation entitled "The Potential of Japan's Kanban System in Different Manufacturing Settings: Computer Simulation and Behavioral Assessments." Funded in 1978 by Ohio National Bank to develop a computerized shift scheduling procedure for the check processing operation. (with L.J. Krajewski) Principal investigator in 1977 of project for the State of Ohio to develop an integrated computer support system for office layout. Funding was at the level of $19,452. Funded by Ross Labs in 1977 to develop capacity planning and location model. Principal investigator of project in 1976 funded by Celanese Piping Systems, entitled "Facility Location Where Sales are a Function of Warehouse Proximity" (with L.J. Krajewski) Co-principal investigator (with B.J. LaLonde) of project funded in 1973 by the United States Postal Service, entitled "Development of Optimum Transportation System of Modes: Phase I." This project was funded in the amount of $47,009. Participated in the 1972 research project with United States Postal Service. The purpose of this $63,325 project was to develop two courses showing how quantitative methods could be applied to postal problems. A workbook and answer book were published for each course. These materials were targeted for the 3,000 upper-middle management personnel in the Postal Service. Received several seed money grants from The Ohio State University.

Other Research and Working Papers

"A Linear Programming Model for Scheduling Postal Resources," (September 1971). (with L.J. Krajewski) "Manpower Scheduling Decision Rules for a Single Post Office," Division of Research Working Paper Series (May 1974). Presented at 39th National Meeting of ORSA (May 1971). (with L.J. Krajewski) "Tour Assignments in a Service Organizations," Division of Research Working Paper Series (May 1974). (with L.J. Krajewski) "Disaggregation in Manufacturing and Service Organizations: Survey of Problem Structures and Research Findings," Division of Research Working Papers Series (January 1976). (with L.J. Krajewski) "Comparison of Simulation and Search Procedures for Sociometric Analysis," Working Paper 76-68. (with J.P. McNaul and J. Bartos) "A New Approach to Sociometric Analyses," Working Paper 77-10. (with J.P. McNaul, P.B. Brown, and J.A. Bartos) "A Multiple Objective Approach to Space Planning for Academic Facilities, " Working Paper 78-24. (with J. Bradford and R. Jacobs)

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"Shift Scheduling in Banking Operations: A Case Application," Working Paper 79-49. (with L.J. Krajewski and P. McKenzie) "Merging Prescriptive and Sociopsychological Approaches for Office Layout," Working Paper 80-27. (with R.L. Schuler and V.L. Davis) "A Capacity Dependent Lot Sizing Algorithm for MRP Systems," New York University Working Paper 81-71. (with J.E. Harl) "An Integrated Model for Master Scheduling, Lot Sizing, and Capacity Requirements Planning," SUNY at Buffalo Working Paper 491(February 1981). (with H.C. Bahl) "Performance Comparisons Between MRP and Reorder Point Systems", Working Paper 81-89 (December 1981). (with L.J. Krajewski) "Kanban, MRP and Shaping the Production Environment," Ohio State Working Paper WPS 83-19 (April 1983). (with L.J. Krajewski, B.E. King and D.S. Wong) "The Colonnade of the Japanese Manufacturing Strategy," Ohio State Working Paper WPS 83-16 (April 1983). (with L.J. Krajewski and B.E. King) "Multistage-Multicycle Flowshop Sequencing," Ohio State Working Paper WPS 83-81 (November 1983). (with B.N. Srikar and V.L. Smith-Daniels) "A Review of Production Planning with Significant Setups," Ohio State Working Paper WPS 84-48 (June 1984). (with H.C. Bahl and J.N.D. Gupta) "Some Empirical Findings on Short-Term Forecasting: Technique Complexity and Combinations," Ohio State Working Paper WPS 87-91 (August 1987). (with N.R. Sanders) "Improving Short-Term Forecasts by Combining Expert Judgment with Quantitative Techniques," Ohio State Working WPS 87-90 (August 1987). (with N.R. Sanders) "Resource Flexibility Issues in Multistage Manufacturing," Ohio State Working Paper WPS 88-55 (August 1988). (with M. Malhotra) "Manufacturing Strategy and the Environment: An Analytical Study," Ohio State Working Paper WPS 90-59 (July 1990). (with Jay S. Kim, W.C. Benton, and D.L. Snyder) "The Significance of Forecast Errors in Multistage Manufacturing," Ohio State Working Paper WPS 90-63 (August 1990). (with B.E. King) "Assessing the Value of Information in Judgmental Forecasting," Ohio State Working Paper WPS 90-16 (March 1990). (with N. Sanders) "A Model for Scheduling Postal Distribution Employees," Ohio State Working Paper WPS 90-41 (May 1990). (with M. Malhotra, G.K. Leong, and W.C. Benton) "Scheduling Flexibility in the Service Sector: A Postal Study," Ohio State Working Paper WPS 90-72 (September 1990). (with M. Malhotra) "Strategies for Service Systems," First Interstate Center for Services Marketing, Working Paper 25, Arizona State University (August 1991). (with S. Siferd and W.C. Benton)

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Presentations Many of the publications already listed have been presented at conferences. Additional presentations include:

"The New Technology of Production and Inventory Management," invited presentation to the Columbus Chapter of the American Production and Inventory Control Society, April, 1970. "Production and Operations Management Research in a Non-Manufacturing Environment," unpublished presentation to Fourteenth Annual Conference of Midwest Division, Academy of Management, April, 1971. (with S.T. Hardy, L.D. Vitt, and L.J. Krajewski) "Tour Assignments in a Service Organization," paper delivered at colloquium by Krannert Graduate School of Industrial Administration (February 1974), pp. 1-30. "A Methodology for Manpower Tour Assignment in Postal SCF's." Invited paper at TIMS/ORSA Meeting (Spring 1976). (with L.J. Krajewski and M.J. Showalter) "Spatial Planning for Educational Institutions," Management Sciences Symposium at The Ohio State University, 1977. "Findings at Disaggregation Conference," 1977 Northeast DSI (April 1977). "Performance Comparisons Between Alternative Production and Inventory Control Systems," invited presentation to the Columbus Chapter of the American Institute of Industrial Engineers (January 1980). "Teaching by the Case Method," Doctoral Consortium in P/OM, Academy of Management Meeting (August 1980). "Current Research on American Versus Japanese Production/Inventory Systems," OSU Systems and Industrial Engineering Seminar Series (February 1981). "A Comparative Study of Alternative Production/Inventory Systems, including the Japanese KANBAN System." Invited presentation at Operations Research Seminar Series, Case Western Reserve University (April 1981). "Can Productivity be Improved by Copying the Japanese?" Invited presentation at Fifteenth Annual Symposium of Rochester Chapter of TIMS and University of Rochester (May 1981). "OSU Research on Productivity and Inventory Management." Invited presentation to Doctoral Seminar Series at University of Houston (October 1981). "A Comparison of Japanese and American Systems for Inventory and Productivity Management: A Simulation Approach." Invited presentations at (1) 41st Annual Meeting of Academy of Management (August 1981), (2) National Meeting of National Meeting of ORSA and TIMS (October 1981), and (3) Japan-United States Business Conference (October 1981). (with L.J. Krajewski, B.E. King, N. Weiner, and D.S. Wong) "New Research Findings on the Japanese KANBAN System." Invited presentation at University of Laval Colloquium Series, Quebec City (February 1982).

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"A Simulation Study on the Impact of Forecast Accuracy in Manufacturing Operations." Invited presentation at Third International Symposium on Forecasting, Philadelphia (June 1983), p. 89. "Kanban, MRP and Shaping the Production Environment." Presented at the 1983 National Meeting of the Decision Sciences Institute (November 1983). (with L.J. Krajewski, B.E. King, and D.S. Wong) "MRP, Kanban and Pulling the Right Levers." Invited presentation to Purchasing Management Association (February 1984). "The Future of Empirical and Survey Based Research in Operations Management," panel presentation at the Eighteenth Annual Meeting of the Decision Sciences Institute, 1986. "Cutting Edges in OM Research," presentation at the Fourth Annual Doctoral Consortium of the Eighteenth Annual Meeting of the Decision Sciences Institute, 1986. "Doctoral Programs in OM," Doctoral Consortium, Academy of Management Annual Meeting (August 1987). "Developing Measures for Operations Strategy," presentation at Seventh Annual International Conference, Strategic Management Society, 1987. "Perspectives on Operations Strategy — Research Issues and Methodologies," Twentieth Annual Meeting of Decisions Sciences Institute (November 1988). "Resource Flexibility in Multistage Production Systems," TIMS/ORSA Meeting at Denver (October 1988). (with M.K. Malhotra) "Importance of Stressing Research Quality," invited presentation to Doctoral Student Consortium at 1989 Annual Meeting of Decision Sciences Institute (November 1989). "On the Benefit of Remnants in Multistage MRP Systems," TIMS/ORSA Meeting at New York (October 1989). (with G. Robertson) "OSU Roundtable on Manufacturing Strategy," presentation to two initial executive groups of vice presidents in manufacturing, 1989. "Some Preliminary Findings in Manufacturing Strategy," invited presentation at Indiana Operations Management Symposium, Bloomington, Indiana (March 1990). "An Empirical Investigation of Factors Related to Achieved Labor Productivity," TIMS/ORSA Meeting at Philadelphia (October 1990). (with M.K. Malhotra) "The Impact of Forecast Errors in Multistage Production Systems," invited presentation to International Conference in Modern Production Concepts: Theory and Applications, Hagen, Germany (August 1990). (with B. King) "Operations Management as a Major," Presentation to business survey course for gifted freshmen," (November 1991). "The Importance of Quality," research panel presentation at DSI 1991 Doctoral Consortium, Decision Sciences Institute (November 1991).

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"Developing as a Researcher," panel moderator of 1991 Graduate Student Workshop, Decision Sciences Institute (November 1991). "Research in Operations Management," POM Pancake Society (September 1991). "Total Quality Management and the Curriculum," panel member at Boston College (March 1992). "Trends in Business Education," panel member at Boston College (March 1992). "The Present and Future Outlook of Operations Management," OSM Society Student Group (March 1992). "Competitive Priorities: A Guide to Formulating Operations Strategy," Boston College WIP Series (August 1992). "Incorporating Quality Improvement into a Business School Environment," Panel Moderator at Plenary Session, Northeast Region of Decision Sciences Institute (April 1992). (Featured President William Glavin of Babson College, President Joseph Cronin of Bentley College, and Provost Walter Roettger of Bryant College) "OM-1992: Survey of Traditional Research," panel member, Northeast Region of Decision Sciences Institute (April 1992). (with S. Graves and S. Wheelwright) "Competitive Priorities: Measures and Relationships," POMS Annual Meeting (October 1992). (with C.H. Woods and D. Sharma) "Welcoming Remarks to New Faculty Consortium," DSI 1992 New Faculty Consortium, Decision Sciences Institute (November 1992). "Developing a Program of Research," research panel member presentation, 1992 Doctoral Consortium, Decision Sciences Institute (November 1992). "Research Directions in Operations Management," presentation to doctoral students and faculty members at the University of Rhode Island, Kingston, March, 1993. "DSI and Job Placement," panel member presentation at 1993 Graduate Student Workshop, Northeast Decision Sciences Institute (April 1993). (With Dean Francis B. Connelly of Baruch College at CUNY and Dean Richard Del Gaudio of Merrimack College)

"The Future of Business Schools and Business Education," Panel Moderator at Plenary Session, Northeast Region of Decision Sciences Institute (April 1993). (Featured Dean Paul Dasher of Drexel University, Kenneth Biederman of University of Delaware, and Alvin Clay of Villanova University) "Presidential Speech," Plenary Session, Second International Conference, Decision Sciences Institute, Seoul, Korea (June 1993). "An Empirical Evaluation of the Association Between Manufacturing Process and Business Strategy," Boston College WIP Series (July 1993). (with M.H. Safizadeh) "Positioning Strategy, Product Plans, and Competitive Findings: Some Normative Findings," POMS Annual Meeting (October 1993). (with M.H. Safizadeh, C.H. Wood, and D. Sharma)

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"Operations Management in the Year 2000," Boston POM Pancake Society (October 1993). "Welcoming Remarks," Doctoral Consortium, Decision Sciences Institute (November 1993). "Putting Quality into Your Research," research panel presentation at DSI 1993 Doctoral Consortium, Decision Sciences Institute (November 1993). "Charting Your Voyage," 1994 Doctoral Consortium Luncheon Address, Guest Speaker, November 19, 1994. "Linking Teaching and Research," panel member at teaching seminar held at Boston College, March 24, 1995. "Best-Practice Production Competence: An Application of Data Envelopment Analysis," presentation at Research Lecture Series, Notre Dame University, October 27, 1995.

"Rightsizing/Reengineering Within Schools of Business," member of Fellows panel at 26th Annual Meeting, Decision Sciences Institute (November 1995). "Teaching Exchange Roundtable in Operations Management," co-host with Barbara Flynn, (November 1995). Participant in discussion group at Boston University on Supply Chain Management (December, 1995). “Linking Production Planning and Inventory Control to Process Choice,” speaker with M.H. Safizadeh at the Boston APICS Meeting (November 20, 1996). “Developing Business Ph.D. Student Research Skills,” panel moderator with J. Hershauer and A. Koehler at 27th Annual Meeting, Decision Sciences Institute (November 1996). “Developing Faculty for the Year 2010: Are Current Ph.D. Programs Obsolete?,” Panel member with Barbara Flynn and Ronald Johnson, 28th Annual Meeting, Decision Sciences Institute (November 1997). “Revisiting Alternative Theories in Manufacturing Strategy,” presentation with D. Mallick and M.H. Safizadeh at OSM Work-in-Progress (WIP) Series at Boston College (December 1997) “A Contingency Approach to Quality Management,” presentation at the Fall, 1998 Meeting of the Institute for Operations Research and the Management Sciences (INFORMS), (October 1998). (with D. N. Mallick and M.H. Safizadeh) “Drivers of Internal and External Quality Measures: An Empirical Study,” presentation at the Fall, 1999 Meeting of the Institute for Operations Research and the Management Sciences (INFORMS), (October 1999). (with D. N. Mallick and M.H. Safizadeh) “Looking to the Future (And the Past): The First (Ever) Decision Sciences Knowledge Bowl,” Panel member for the North Team, 30th Annual Meeting, Decision Sciences Institute (November 1999). (with W. Perkins, N. Chervany, A. Koehler, R. Markland, S. Robbins, B. Whitten, and C. Whybark)

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“A Linear Programming Model for Scheduling Manpower in a Singles Post Office,” Simulation in Post Office,” Papers from the Past, Special Session on Original Paper Presentations from the First Annual Meetings of the American Institute for Decision Sciences, 30th Annual Meeting, Decision Sciences Institute. (with L. J. Krajewski) "Customer-Contact and Product-Process Matrixes: Taking Two Views of Service Processes," Doctoral Research Seminar at Ohio State University, November, 2003. "Designing and Managing Supply Chains: Historical Perspectives and Future Possibilities," Opening Remarks, Indiana University Conference on Supply Chain Design, May 18, 2007.

PROFESSIONAL ORGANIZATIONS

Beta Gamma Sigma, Decision Sciences Institute, Phi Kappa Phi, Production and Operations Management Society, and The Institute of Management Science.

HONORS AND AWARDS

Outstanding Senior, University of Akron, 1960. Ford Foundation Fellow at Michigan State University in 1967-1968. Recipient of 1983 Best Paper Award, presented by the Decision Sciences Institute at Recognition Luncheon on November, 1984. Nominee for University Distinguished Scholar Award in 1984. Recipient of Pace Setter Outstanding Research Award in 1985. Recipient of Stanley T. Hardy Best Paper Award, presented by the Decision Sciences Institute, 1986. Elected Decision Sciences Institute Fellow in 1987. Recipient of 1988 Teaching Award, Faculty of Management Sciences, Ohio State University. Recipient of 1989 Research Award, Faculty of Management Sciences, Ohio State University. Recipient of 1990 Best Applications Paper Award, presented by the Decision Sciences Institute at Recognition Luncheon on November, 1990. Departmental Nominee of Pace Setter Outstanding Teacher Award in 1989. President of Decision Sciences Institute, 1993-1994. 1996 Distinguished Service Award, Decision Sciences Institute

Nominee for University Research Award at Boston College CSOM Distinguished Service Award, Boston College, 2003.

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Distinguished Research Fellow, The Center for Excellence in Manufacturing Management, The Ohio State University, 2003.

INVOLVEMENT IN PROFESSIONAL PROGRAMS, EXTENSION AND SERVICE ACTIVITIES

Professional Programs Developed and conducted training sessions for Mead Corporation, RCA, Ross Laboratories and USPS. Effective Management Control, Defense Supply Agency, 1968. Measurement and Control, Building Department Administrators, 1969. Production Planning Principles, Dairy Industry Conference, 1969. Control of Purchasing Activity, Management Seminar, 1969-1970. Planning Techniques: CPM and PERT, Ross Laboratories, 1970. New Technology of Management, Ross Laboratories, 1970. Inventory Management and Production Scheduling, Lima Management Seminar, 1971. Statistics and Decisions Under Uncertainty, American Gas Association, 1971. Advanced Techniques in Operations Management, Lima Management Seminar, 1973. Concepts in Production Planning and Control, Newark Management Seminar, 1973. Quantitative Methods, United States Postal Service, 1973. Operations Research, United States Postal Service, 1973. Rational Decision Making, American Automobile Association, 1974. Organized and chaired session on sponsored research for faculty in College, 1983. Business Forecasting, Executive Development Program, 1971-1983. Material Requirements Planning, two-day seminar with L.J. Krajewski offered throughout U.S. and Canada, 1974-1982. Mid-year Executive Development Program, 1982. Operations Management, Executive Development Program, 1983-1985. Inventory Management, IBM Seminar, 1984-1990. Academic Coordinator, IBM Seminar, 1985-1986.

Professional Service

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Developed and conducted training sessions for Mead Corporation, RCA, Ross Laboratories and USPS. Member, Editorial Board of the Journal of Business Research, 1972-1975. Made presentations to Columbus Chapter on forecasting and inventory management, 1973-1976. Prepared recommendations to APICS on the design of its training program, 1975. Session Chairperson, "Production and Operations Management," Midwest American Institute of Decision Sciences, 1976. Coordinator, Service Track Chairperson, and Plenary Speaker, Disaggregation Conference, 1977. Track Chairperson, "Quantitative Theory and Methodology," Midwest American Institute of Decision Sciences, 1978. Initiated efforts establishing Stanley Hardy Best Paper Award, given annually in perpetuity to paper judged best in P/OM field. Chairperson, Decision Sciences Institute Ad Hoc Committee for Special Recognition of Stanley Hardy at National Meeting, 1979. Session Chairperson, "Production Scheduling Problems II, Eleventh Annual Meeting of the Decision Sciences Institute, 1979. Coordinator, National Council of the Decision Sciences Institute, 1979-1980. Associate Editor, Journal of Operations Management, 1979-80. Associate Editor for Research, OM Newsletter, 1979-1982. Session Chairperson, "Teaching Strategies in P/OM," First Annual P/OM Doctoral Consortium, 1980. Session Chairperson, "Production Planning," Twelfth Annual Meeting of Decision Sciences Institute, 1980. Session Chairperson, "Production Planning," Thirteenth Annual Meeting of Decision Sciences Institute, 1981. Member of Steering Committee, Operations Management Association, 1981. Vice President, Decision Sciences Institute, 1984-1987. Member, Board of Directors, Decision Sciences Institute, 1984-1987. Chairperson of 1984 OM Doctoral Consortium, Academy of Management, 1984. Session Chairperson, "Shop Floor Control," Seventeenth Annual Meeting of the Decision Sciences Institute, 1985. Session Chairperson, "Location Analysis," Eighteenth Annual Meeting of Decision Sciences Institute, 1986.

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Session Chairperson, "Cutting Edges in Decision Sciences Research," Fourth Annual Doctoral Consortium, Decision Sciences Institute, 1986. Track Chairperson, "Operations Management," Midwest Meeting of Decision Sciences Institute, 1987. Session Chairperson, "Multilevel, Multistage Inventory Control Systems," Nineteenth Annual Meeting of Decision Sciences Institute, 1987. Session Chairperson, "Inventory Control," Midwest Meeting of Decision Sciences Institute, 1988. Track Co-Chairperson, "Operations Management," Twentieth Annual Meeting of Decision Sciences Institute, 1988. (Involved 28 session and 149 papers, representing 56 percent of the papers initially submitted.) Member, Doctoral Student Affairs Committee, Decision Sciences Institute, 1988-1991. Vice President, Decision Sciences Institute, 1989-1992. Member, Fellows Committee, Decision Sciences Institute, 1988-1992. Member, Board of Directors, Decision Sciences Institute, 1989-1995. Member, Executive Committee, Decision Sciences Institute, 1990-1995. Chairperson, Publications Committee, Decision Sciences Institute, 1989-1992.

Authored in 1989 a 114-page report on need for second journal in information systems, increase the accessibility of the current journal to MIS/DSS, and consider the need for software outlet. A total of 340 members were surveyed. Authored in 1990 a 70-page report on the need for creating a new journal that published critical reviews in decision sciences.

Member, Programs Committee, Decision Sciences Institute, 1990. Coordinator, Doctoral Consortium, Decision Sciences Institute, 1990.

Helped expand the Consortium to almost double its previous size, with 189 participants from 70 different institutions.

Session Chairperson, "Strategic Operations Issues ( I )," Twenty Fourth Annual Meeting of Decision Sciences Institute, 1992. Chairperson, Regional Activities Committee, Decision Sciences Institute, 1992-1993. Session Chair, "A Symposium on Large Scale Survey Based Empirical Research in Manufacturing Strategy," Twenty Third Annual Meeting of Decision Sciences Institute, 1992. Panel consisting of Clay Whybark, Robert Collins, Jeffery Miller, Robert Markland, Lee Krajewski, Roger Schroeder, Aleda Roth. Elected President of Decision Sciences Institute in January, 1992.

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Served as President Elect in 1992-1993, President in 1993-1994, and Past President in 1994-1995. The Institute has over 3000 members (4000 counting institutional members).

Master of Ceremony for the Presidential Luncheon at the Annual DSI meeting at Washington, D.C. in November, 1993. Host of the President's Reception at the Annual DSI meeting at Washington, D.C. in November, 1993.

Member, Development Committee for Excellence in the Decision Sciences, Decision Sciences Institute, 1994-1996. Participant in discussion group at Boston University on Supply Chain Management (December, 1995). Chairperson, Nominating Committee, Decision Sciences Institute, 1994-1995. Board of Directors' Representative to various DSI regional conferences (New Orleans, Philadelphia, Cleveland, Williamsburg, St. Louis), 1993-1995. Session Chairperson, "Layout of Manufacturing Facilities," Twenty Sixth Annual meeting, Decision Sciences Institute (November 1995). Session Co-chairperson (with Barbara Flynn), "Teaching Exchange Roundtable in POM⎯Manufacturing," Twenty Sixth Annual meeting, Decision Sciences Institute (November 1995). Member of External Review Committee for the Ph.D. Program in Business Administration at the University of Minnesota, May, 1996. Panel moderator (with J. Hershauer and A. Koehler) , “Developing Business Ph.D. Student Research Skills,” Twenty Seventh Annual Meeting, Decision Sciences Institute (November 1996). Chairperson, Home Office Review Committee (with William Perkins, Terry Rakes, and Linda Sprague), Decision Sciences Institute, 1997. Co-Chair (with M.H. Safizadeh), Doctoral Consortium in Operations Management, Academy of Management (Summer 1997). Panel member (with Barbara Flynn and Ronald Johnson),“ Developing Faculty for the Year 2010: Are Current Ph.D. Programs Obsolete?,” Twenty Seventh Annual Meeting, Decision Sciences Institute (November 1997). Session Chairperson and Discussant, "Integrated Management," Thirty First Annual Meeting, Decision Sciences Institute (November 2001). Co-Coordinator (with Basheer Khumwala), Doctoral Consortium, Decision Sciences Institute, (November 2002). Outside reviewer for decisions on promotion, tenure, chairs, and special awards for such schools as: Arizona State University, Ball State University, Baruch College (CUNY), Boston University, Bowling Green State University, Bringhamton University, University of Cincinnati, Clarkson University, University of Colorado, University of Connecticut,

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Dartmouth, Denison University, Duke University, University of Georgia, Georgia State University, University of Houston, Indiana University, University of Illinois at Urbana-Champaign, Iowa State University, University of Kentucky, Marquette University, University of Michigan, MIT, Michigan State University, University of Minnesota, University of South Carolina, University of Southern California, University of Missouri, University of New Hampshire, University of North Carolina at Chapel Hill, Pennsylvania State University, SUNY at Albany, SUNY at Binghamton, SUNY at Buffalo, University of Notre Dame, University of Rhode Island, Texas A&M, University of Texas-Austin, University of Toledo, University of Utah, University of Waterloo, Vanderbilt University, Virginia Polytechnical Institute and State University, University of Virginia, Wake Forest University, Wayne State University, University of Wisconsin-Madison, and Wright State University. Journal of Operations Management Editorial Review Board, 1988-1998. Journal of Operations Management Editorial Advisory Board, 1988-2002. Member, Decision Sciences Institute Fellows Committee, 1988-1992. Chairperson, Development Committee for Excellence in the Decision Sciences, 1997. Previously Member in 1994 and 1996. This committee responded to a series of long-range planning issues raised by the Board of Directors. Chairperson, Nomination Committee, Decision Sciences Institute, 1994-1995. This committee selected the slate of candidates for elected offices, including president, treasurer, and four at-large vice presidential seats. Managerial and Decision Economics Advisory Board, 1988-1994. Production and Operations Management Area Editor, 1989-present. Declined inquiries on serving as associate editor of Management Science, guest editor for Journal of Manufacturing and Operations Management, and editor of Decision Sciences. Referee for papers submitted to Annuals of Operations Research, Decision Sciences, Journal of Business Research, European Journal of Operational Research, Journal of Operations Management, Production and Operations Management, Omega, Operations Research, Management Science, Mathematical and Computer Modeling, AIIE Transactions, Journal of Operational Research, International Journal of Production Research, and International Journal of Forecasting. Editor for Special Issue of Journal of Operations Management, Strategy for New Millennium, forthcoming (with Soumen Ghosh, Keong Leong, and Roger Schroeder). Reviewer of textbooks, outside reviewer for NSF and Fulbright proposals, and discussant and reviewer of numerous papers.

Professional Meetings

Academy of Management: 1971, 1980, and 1984 Conference on Applied Research in Operations Management: 1982 Disaggregation Conference: 1977

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International Symposium on Forecasting: 1983 International Conference in Modern Production Concepts: 1990 Midwest Decision Sciences Institute: 1970, 1974-1980, 1984, 1986-1988, 1994, 1995 Northeast Decision Sciences Institute: 1977 and 1992 National Decision Sciences Institute: 1971-present National TIMS/ORSA Meetings: 1976, 1978 and 1981 OMA Conference: 1989 Production and Operations Management: 1993 Southeast Decision Sciences Institute: 1994

DOCTORAL AND MASTERS COMMITTEES

Chair of Doctoral Dissertations Vincent Anthony Mabert, "A Methodology for Work Scheduling and Labor Assignment within a Single Post Office, 1973. Forest Robert Jacobs, "A Multi-Criteria, Multi-Constrained Layout Planning System, 1979. Johannes Ernest Harl. "Capacity Sensitive Lot Sizing Decisions in Material Requirements Planning Systems, 1980. Harish C. Bahl, "Master Scheduling and Component Lot Sizing Decisions in Resource-Constrained Material Requirements Planning Environments," 1980.

Winner of the 1981 Doctoral Dissertation Award from the Decision Sciences Institute. Kevin Neal Bott, "An Analysis of Factors Which Affect Load Variability and System Performance in a Multistage, Multiproduct Production System," 1981. Vicki Lynn Daniels, "The Lot Sizing and Sequencing Problem in Process Industries," 1983. Daniel Jay Bragg, "The Impact of Inventory Record Inaccuracy on Material Requirements Planning Systems, 1984. Craig G. Harms, "A Comparison of Facility Location Techniques," 1984. Nada Rankovic Sanders, "Forecasting Short-Term Demand in the Physical Distribution Environment," 1986. Deven Sharma, "Manufacturing Strategy: An Empirical Analysis," 1987. Robert Louis Bregman, "An Investigation of Multi-Echelon Inventory Control Systems," 1988. Jongsung (Jay) Kim, "Manufacturing Strategy and the Environment: An Analytical Study," 1989.

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Manoj Kumar Malhotra, "Staff Scheduling Models and Policies in Postal Distribution Systems," 1990. Sue Perrott Siferd, "Staffing and Scheduling Flexibility: A Study of Hospital Nursing Units," 1990.

One of six finalists for the 1991 Best Dissertation Awards at the Production and Operations Management Society.

Ram Mohan, "Planned Lead Times for MRP Systems: Estimation and Impact," 1991. Craig Herman Wood, "Operations Strategy: Decision Patterns and Measurement," 1991.

Honorable Member for the 1992 Best Dissertation Awards at the Production and Operations Management Society.

Committee Member of Doctoral Dissertations of Doctoral Dissertations Robert Banasik Andrew Lai Avijit Banerjee W. Thomas Lin Joseph Biggs Neng-Pai Linn Percy Brown Donald McCaskey John Chandler Paul Mangiameli Chen-Hua Chung * Aleda Roth David Collier Randy Russell Thomas Ferratt Brooke Saladin Soumen Ghosh Kaskell Scheimberg Chung Hsu Michael Showalter Chong Kim

* Winner of 1986 Doctoral Dissertation Award for the Decision Sciences Institute. External advisor to OM doctoral program at Boston University.

MASTER THESES

Advisor for five students and committee member for ten students. MAJOR UNIVERSITY AND COLLEGE COMMITTEES

Member, Library Committee, 1968-1970. Member, Ad Hoc Committee on Economics in the MBA, 1968-1969. Faculty Advisor, P/OM Student Group, 1969-1970. Member, two subcommittees of MBA Program, 1969-1972. Honors Advisor, undergraduate business students, 1970-1971. Member, Quantitative Methodology Committee, 1970-1974. Member, College Senate, 1970-1972. Member and subcommittee chairman, Task Force on College Governance, 1970-1971. Chairperson, Committee for Resources Utilization, 1971-1972.

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Chairperson, Quantitative Methodology Committee, 1971-1972. Member, Ad Hoc Committee on Quantitative and CIS Courses, 1972-1973. Member, College Reorganization Review Committee, 1972-1973. Member, College Research Committee, 1973-1975. Member, Search Committee for New Dean, 1973-1974. Member, College Personnel Committee, 1974-1976. Chairperson, Quantitative Courses Committee, 1974-1976. Chairperson, Faculty of Management Sciences, 1976-1979. Member, Business Policy Committee, 1976-1977. Member, Executive Development Program Committee, 1977-1978. Member, Special University Task Force on Research, 1977-1978. Member, Entrepreneurship Chair Search Committee, 1978-1979. Member (ex officio), Women's Studies Search Committee, 1978-1979. Coordinator, BUS MGT 630, 1978-1990. Member, Executive Committee of Graduate Council, 1979-1981. Member, Management Sciences Symposium Committee, 1979-1980. Provost's Representative, Ernst and Whinney Chair Search Committee, 1979-1980. Member, Executive MBA Faculty, 1979-1982. Member, College Ph.D. Committee, 1979-1981. Member, Research Committee of Graduate Council, 1981-1983. Member, University Graduate Council, 1979-1983. Member, Ad Hoc Committee for University/Industry Research Relationships, 1982-1983. Member, Shepard Chaired Professor Search Committee, 1980-1981. Member, MBA Committee, 1982-1984. Chairperson, Academic Performance Subcommittee, 1983-1984. Coordinator, Operations Management Recruiting, 1984-1985. Acting Chairperson, Faculty of Management Sciences, 1985-1986. College Executive Committee, 1985-1986. Coordinator, Operations Management Recruiting, 1987-1988. Coordinator, Operations Management Area, 1975-1976 and 1979-1991. Member of numerous master's thesis, faculty review, faculty recruiting, general examination and doctoral dissertation committees. Curriculum advisor for numerous masters and doctoral students. Member, OMA Conference Committee, 1989. Professional Mentor, University Mentoring Program, 1989-1990.

(Aimed at greater African-American student retention)

Member, College Steering Committee, 1990-1991. Member, OSU Blue Ribbon Commission on Executive Education, 1990-1991. Member, Blue Ribbon Commission on Undergraduate Education, 1990-1991. Member, Boston College MBA CORE Committee, 1991-1993. Member, Boston College Promotion and Tenure Committee, 1992-2001. Faculty Advisor, Dianne Weiss Competitions, 1991-1993, 2000-present. Reviewer, CSOM Research Proposals, 1993. Faculty advisor to undergraduate students, 1993-1996.

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Faculty representative at Majors Fair, 1993. Judge at practice session to Concordia Case Competition, 1993-1994. Member, University Academic Planning Council (UAPC), 1994-present. This university-

wide group is charged with helping to formulate a new strategic plan for the next decade.

Chair, UAPC Subcommittee on Faculty Roles and Responsibilities, 1995. Member, Academic Review Board, 1998. Judge, Dianne Weiss Competition, 1998, 1999, 2000, 2001. Chair, OSM Benchmarking Committee, 1998-1999. Member, Boston College Promotion and Tenure Committee, 1999-2001. Member, Carroll School of Management Dean's Search Committee, 1999-2000.

COURSES TAUGHT

Boston College MD 021 Management and Operations MD 707 Operations Management MD 723 Operations Management: Strategy and Design Decisions MD 729 Managing Operations for Competitive Advantage MM 805 European Management Experience⎯1993 MD 375 Operations and Competition MD 898 Directed Research (Makoto Tominago, 1993; Robert Bottomley, 1995; John

DeVito, 1996; Walter VanBuskirk, 1998-1999) Ohio State University BA 490 Business Statistics BA 630 Introduction to Production and Operations Management

(undergraduate megasections of approximately 400 students per class) BA 730 Fundamentals of Production and Operations Management BA 731 Operations Strategy and Design BA 732 Operations Planning and Control BA 801.01 Quantitative Methods in Business BA 830 Advanced Operations Management BA 803E Advanced Operations Management for the Executive MBA Program BA 834 Facility Design and Operations Strategy

*BA 929 Current Research in Operations Management *BA 930 Special Topics in Operations Management *BA 931 Seminar in Operations Management

* Seminars for OM doctoral students. Michigan State University 306 Systems Analysis

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