Laptop Troubleshooting Handout Part1

24
OUTLINE:

Transcript of Laptop Troubleshooting Handout Part1

Page 1: Laptop Troubleshooting Handout Part1

OUTLINE:

Page 2: Laptop Troubleshooting Handout Part1

I.II.

Common & Proper Tools Needed Basic Electronics

III. Parts Familiarization & Function IV. Desktop & Laptop/Notebook Comparison V. Laptop/Notebook Advantages & Disadvantages VI. How To Remove, Replace & Upgrade Laptops/Notebooks Parts VII. How To Assemble & Re-assemble Laptop/Notebook VIII. Troubleshooting Laptop/Notebook Problems & Solutions IX. Tips, Tricks & Techniques X. Preventive Maintenance XI. BIOS XII. FAQ

Page 3: Laptop Troubleshooting Handout Part1

I. COMMON & PROPER TOOLS NEEDED:

TOOLS NEEDED FOR LAPTOP/NOTEBOOK DIS-ASSEMBLY, RE-ASSEMBLY, PARTS UPGRADE, PARTS REPLACEMENT, TROUBLESHOOT AND REPAIR

- Wrist grounding strap and conductive mat for preventing electrostatic discharge - Small Philips screw driver - Philips screw driver - Flat head screwdriver - Plastic flat head screw driver - Hex screw driver - Tweezers - Guitar Pick (Heavy) - Screws container - Ballpen - Notepad - Documentation

OTHER TOOLS: FOR CLEANING, TROUBLESHOOTING & REPAIR - Analog/Digital Multimeter - Desoldering Pump - Soldering Iron - Paintbrush - Soldering Stand - Toothbrush - Soldering Paste - Paperclip - Soldering Lead - Eraser

SET OF FLAT HEAD SCREW DRIVER

SET OF HEX SCREW

SET OF TWEEZER

SET OF PHILIP SCREW

Page 4: Laptop Troubleshooting Handout Part1

LONGNOSE, CUTTER & PLIER

GUITAR PICK (HEAVY)

PLASTIC CONTAINER FOR SCREW

TOOTHBRUSH

PAINTBRUSH

ALL IN ONE PACKAGE

DIGITAL & ANALOG MULTIMETER

ERASER

SOLDERING SET

PAPER CLIP

Page 5: Laptop Troubleshooting Handout Part1

SOFTWARE & UTILITIES MUST HAVE

II.

Start-up or bootable disk Operating system Anti-virus Anti-spyware Application software System diagnostic utility Data back-up utility Driver back-up utility

BASIC ELECTRONICS:

VOM Multimeter

Data recovery utility Hardware utility Hard drive partition utility System monitoring utility Registry utility Dead pixel utility Updated hardware drivers collections

is used to measure electrical resistance, direct current (DC) voltage, or alternating current (AC) voltage and Resistance (Ω).

Page 6: Laptop Troubleshooting Handout Part1

CAUTION!

- Always check your selector switch before testing components & electrical sources. - Set to specific type of voltage range (AC or DC) and always set to a much higher voltage than

the actual voltage output. - Always check your positive (+) & negative (-) probe when testing DC voltage.

AC Voltage Test = no polarity ( AVR output, wall outlet, UPS output, power cable connected to wall outlet etc.)

DC Voltage Test = with polarity (laptop battery, CMOS battery, desktop power supply connector pins, AC adaptor connector etc.)

Continuity test = no polarity & not connected to circuit (power cable, switch, fuse, wire, speaker, power jack connector, transformer etc.)

Resistance test (Ω ohms) = with polarity ( diode, transistor, electrolytic capacitor etc.)

POWER CONNECTOR OF AN AC ADAPTOR

Voltage output measured near to voltage specs.

Commonly Used Connector

End (Tip) to End (Tip) Test

Not Commonly Used

means the AC Adapter is good. - No deflection means the wire is open (bad) - With deflection means the wire is good

Page 7: Laptop Troubleshooting Handout Part1

X1

With deflection means the fuse is good No deflection means the fuse is bad (wire is open)

No deflection at all in any of the two contact terminal means the Power Jack is bad (Open)

With deflection in any one of the two contact terminal means the Power Jack is good

Page 8: Laptop Troubleshooting Handout Part1

III. PARTS FAMILIARIZATION & FUNCTION

FRONT VIEW

RIGHT PANEL

LEFT PANEL

Page 9: Laptop Troubleshooting Handout Part1

REAR PANEL

BOTTOM VIEW

Page 10: Laptop Troubleshooting Handout Part1

LOCK KEYS The keyboard has 3 lock keys w/c you can toggle on & off.

TOUCHPAD

The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimal comfort and support.

NOTE: If you are using an external USB mouse, you can press Fn-F7 to disable the touchpad.

PARTS OF THE LCD SCREEN DISPLAY 1. LCD bezel/rear cover 2. LCD hinge/bracket with antenna 3. LCD cable 4. Wi-Fi antenna 5. LCD inverter/LED card 6. LCD panel 7. Backlight (CCFL) 8. Frame 9. Digitizer 10.Transparent

PARTS OF THE SYSTEM UNIT 1. Keyboard bezel middle cover 2. Keyboard bezel upper case 3. Optical drive (UltraBay Plus CD/DVD) 4. UltraBay Plus guide rail 5. Microphone cable 6. Communications daughter card (CDC)

1 = Left Click Button 2 = 4-Way Scroll Key Button 3 = Right Click Button

Page 11: Laptop Troubleshooting Handout Part1

7. Bluetooth/modem 8. I/O bracket 9. Mini PCI access door 10. Main battery (Li-ion) 11. Backup (CMOS) battery 12. DIMM access door 13. Speakers 14. Lower case 15. Bluetooth antenna 16. DDR SODIMM 17. 802.11a/b Wi-Fi wireless card 18. Motherboard 19. CPU (Pentium M processor) 20. Hard disk guide rails 21. PC Card/CardBus slot 22. CPU heatsink/fan 23. Hard disk drive with tray 24. Hard disk drive access cover 25. Keyboard 26. TrackPoint cap 27. Hinge cap a. Communications daughter card (CDC) plate b. Modem cable c. Motherboard chipset heatsink d. Video chipset heatsink

Simple diagram that will help you to understand how a Laptop/Notebook display assembly works and how an image appears on the screen.

VIDEO CABLE

A video signal from the motherboard goes to the LCD screen through the video cable. The video cable connects to the motherboard (or video card) through the connector 1. The video cable connects to the LCD screen through the connector 2. The video cable (in most cases) is also responsible for supplying a necessary voltage for the FL inverter board. The video cable connects to the FL inverter board at the point 3.

Page 12: Laptop Troubleshooting Handout Part1

FL INVERTER BOARD

This board is responsible for converting low voltage DC power (point 3) to high voltage AC (point 4), necessary to light up the backlight bulb.

CCFL (backlight bulb) – Cold Cathode Flourescent Lamp

When the backlight bulb lights up, you can see an images on the LCD screen.

LID CLOSE SWITCH

The lid close switch is a small button that locates close to the display hinges. On some newer models there is no button, because the switch is magnetic. You can set up your laptop to go to a hibernation mode or to a standby mode when the LCD is closed. It’s done through power management software. These modes are triggered when the display is closed and the lid close switch is pressed down.

Page 13: Laptop Troubleshooting Handout Part1

COMPLETE HARDWARE PARTS OF A LAPTOP/NOTEBOOK

Page 14: Laptop Troubleshooting Handout Part1

LCD SCREEN VIDEO FLEX CABLE

Page 15: Laptop Troubleshooting Handout Part1

LAPTOP LI-ION BATTERY

HIGH CAPACITY EXTERNAL UNIVERSAL LI-ION BATTERY PACK

AC ADAPTOR

It provides power to the system and recharges the batteries when they are low. It comes with a detachable power cord. It encloses 2-pin or 3-pin plug type. Because in its universal, it can receive a range of AC voltage from 100 – 240 volts.

Page 16: Laptop Troubleshooting Handout Part1

UNIVERSAL POWER ADAPTER

EXPRESS CARD ADAPTERS

PC CARD OR CARDBUS

LAPTOP/NOTEBOOK COOLING PAD

Page 17: Laptop Troubleshooting Handout Part1

DOCKING STATION & PORT REPLICATOR

Page 18: Laptop Troubleshooting Handout Part1

IV. DESKTOP AND LAPTOP/NOTEBOOK COMPARISON

CRT

DESKTOP

DESKTOP SYSTEM UNIT

LCD

DESKTOP MONITOR

DESKTOP KEYBOARD

DESKTOP PROCESSOR

LAPTOP

LAPTOP SYSTEM UNIT

LCD (Liquid Crystal Display)

LAPTOP KEYBOARD

LAPTOP PROCESSOR

Page 19: Laptop Troubleshooting Handout Part1

DESKTOP MOTHERBOARD

3.5” IDE 40 PINS

DESKTOP HARDISK

DDR2 240 PINS DIMM

DDR1 184 PINS DIMM

DESKTOP MEMORY

DESKTOP PCI LAN CARD

DESKTOP VIDEO CARD

LAPTOP MOTHERBOARD

2.5” IDE 44 PINS

LAPTOP HARDISK

200 PINS SODIMM PINS

214 PINS MICRO SODIMM

LAPTOP MEMORY

INTERNAL WIRELESS CARD WIMAX PC CARD (WIFI CARD) WIRELESS LAN PCMCIA

CARD

LAPTOP LAN CARD

LAPTOP VIDEO CARD

Page 20: Laptop Troubleshooting Handout Part1

PCI INTERNAL MODEM

DESKTOP MODEM LAPTOP MODEM

INTERNAL MICRO PCI MODEM

PCMCIA MODEM

DESKTOP CD-ROM DRIVE

DESKTOP BTX POWER SUPPLY

DESKTOP CPU HEATSINK FAN (HSF)

DESKTOP OPTICAL MOUSE

DESKTOP VGA CABLE

LAPTOP CD-ROM DRIVE

AC ADAPTOR

LI-ION BATTERY PACK

LAPTOP POWER SUPPLY

LAPTOP CPU HSF

LAPTOP TOUCHPAD

FLEX TYPE

RIBBON TYPE

LAPTOP VGA CABLE

Page 21: Laptop Troubleshooting Handout Part1

PCI SLOT

DESKTOP CMOS BATTERY

DESKTOP PCI SLOT

PCI EXPRESS SLOT

LAPTOP CMOS BATTERY

LAPTOP MICRO PCI SLOT

Page 22: Laptop Troubleshooting Handout Part1

V.

Portability Flexibility

LAPTOP/NOTEBOOK ADVANTAGES & DISADVANTAGES

ADVANTAGES DISADVANTAGES Speed Little bit expensive

Light in weight Low-Energy Consumption Built-in UPS Integrated Design

Limited Hardware Upgrade or not easily upgraded Greater Risk of being loss & stolen Greater Risk of being damage Not ergo for extensive typing Limited hardware availability Repair cost are expensive Not easy to isolate or swap parts for troubleshooting

Upgradeable Laptop System Components

Component Upgradeable NotesMotherboard

CPU

Memory

Video adapter/chipset

Video display

Keyboard/pointing device

Hard disk

Removable-media drives (floppy, CD/DVD, CD-

RW/DVD+-RW)USB, IEEE 1394

(FireWire/i.LINK), serial (RS-232), parallel (IEEE 1284), SCSI, and so on

10/100/1000Mbps Ethernet LAN

Wireless 802.11a/b/g (Wi-Fi), Bluetooth

No

Yes

Yes

No1

No2

No

Yes

Yes

Yes

Yes

Yes

Nonstandard form factors prevent internal upgrades.Installing a faster CPU of the same type and model is usually possible; however, there can be limitations due to voltage, thermal, and/or BIOS support issues, and clock speed increases will normally be small.Normally, only one or two SIMM/DIMM sockets are available. You may need to remove lower-capacity existing modules to upgrade.Video is integrated into a non-upgradeable motherboard.Nonstandard form factors and connections prevent internal upgrades.Nonstandard form factors and connections prevent internal upgrades.Older systems might not have BIOS support for drives larger than 8.4GB. Many systems are limited to 9.5mm- or 12.5mm-thick drives. Drive trays or caddies are often required for installation.

Install these internally via modular bays or use external USB or IEEE 1394 (FireWire/i.LINK) drives.

Install these via PC Card/CardBus or ExpressCard adapters.

Install this via a PC Card or CardBus adapters.

Install these via PC Card, CardBus, Mini PCI (internal) cards, or mobile daughter cards (MDCs). Internal cards may require preinstalled antennas.

1. It is normally possible to connect an external display and use it in lieu of or in addition to the existing internal display.2. It is normally possible to connect an external keyboard and/or pointing device to use in lieu of or in addition to the existing internal devices.