LA/Ontario Ethics Program Survey Questionnaire: Interim Report MPA 600 Class with Dr. Sandra M....
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Transcript of LA/Ontario Ethics Program Survey Questionnaire: Interim Report MPA 600 Class with Dr. Sandra M....
LA/Ontario Ethics ProgramSurvey Questionnaire: Interim Report
MPA 600 Class withDr. Sandra M. Emerson
November 2007
Questions Based on Ethics Value Map
Modeling– Truthfulness– Encourage Communication– Act Without Bias
Variables Tested
Variable Chi-Square Kendalls
PhoneBill/GapNew .003 .258
ObDispute/GapNew .336 .306 (indicates internal consistancy)
Results
Gender .513
Supervise .614T-Test
Age .036
Ethnicity .047
Education .581
Years in Org .749
ANOVA
Developing the Questions
Citizenship
Representation (#19, #20)
Participation (#18, #20)
Model (#19, #20)
Ecology (#11, #18, #20)
The Survey Question
11) Organizational commitment to ecology
18) Witness misuse of recycling bin
19) Employee complaints on Myspace
20) Littering volunteers
Constructing answers
Appropriate Range of Actions Considered for Questions:
+ Positive Action Notify a Gray Area No action
higher authority
O
Analysis of Citizenship Data
Frequency Analysis – Test for Variation Chi-Square and Kendalls (Crosstab) – Test for
internal consistency
Recycle Kendall tau c 0.236
MySpace Kendall tau b 0.957
Volunteer Kendall tau c 0.214
Analysis
T-Test and Anova One Way – Predictibility Testing
T-Test = Gender Supervise
Anova = Age
Ethnicity
Education
Years in organization
Analysis Results
No response: Choice (c)
#20Predictability
Results:
Ethnicity: Statistically Significant (.035)
Citizenship Question
Recommendations
Question #11 – Eco-health:– Valid/Retain Question
Question #18 - Recycle– Valid/Retain Question
Question #19 – My Space – Valid/Retain Question
Question #20 – Volunteer• Valid/Retain question; Amend choice (b), remove
choice (c)
Developing Respect & Collaboration Questions
Appropriate Actions Considered:– Promote fairness– Foster open communication in the
workplace– Respect for other’s opinions– Equal partners towards achieving a
common goal
Survey Questions Examined
Three Likert scale questions: 4, 5, & 6
– Strongly Agree– Agree– Disagree– Strongly Disagree
One scenario question - Question 22
Survey Questions Examined
Question 5: My organization
maintains open lines of communication
Agree49%
Survey Questions- Continued
Question 6: When my opinion differs from others in my work area, I keep my views to myself.
Disagree49%
Respect & CollaborationSurvey Questions Examined (Cont.)
Question 22 – Bad day at work scenario
Suggested actions:
a. Apologize
b. Joke about what a terrible day it has been
c. Ask a colleague to explain
d. Say nothing85%
Respect & Collaboration: Describing Relationships
– Question 4, 5, and 22: statistically significant which indicates responses were
not random and valid.
– Question 6: not statistically significant, which suggests responses
random. Further testing showed a modest relationship and validity.
Respect & Collaboration - Analysis
T-Test and Anova One Way – Predictibility Testing
Following did not influence respondents decision making: Gender Supervision Ethnicity Education
Following did influence the respondents decision making: AgeConclusion: The number of respondents was too small
Respect and Collaboration: Recommendations
Demographic variables do not influence the respondent decision making
Questions are an appropriate measure of action of respect towards co-workers
All questions worded appropriately and should be retained.
Measuring Integrity
LAWA’s Definition:
We uphold our
personal conviction to the truth
and
we fulfill our obligations
Integrity Question #1
Efforts to promote ethical behavior and excellence in the workplace are rewarded in my organization:
__Strongly Agree
__Agree
__Disagree
__Strongly Disagree
Integrity Question #2
Employees in my organization strive to do what is right:
__Strongly Agree
__Agree
__Disagree
__Strongly Disagree
Integrity Question #3
If misconduct by a co-worker is not addressed by my supervisor, I would:
a) Appeal to a higher level
b) Discuss misconduct with the co-worker
c) Contact the Office of Ethics and Business
Conduct
d) Not pursue the matter
Integrity Question Results
Question 1 and 2 show a low level of dispersion.
Mode and Median = 3
Question 3 shows a higher level of dispersion.
Mode = 4 Median = 3
Integrity Results
4.00 5.00 6.00 7.00 8.00 9.00 10.00 11.00
sum of integrity
2
4
6
8
10
12
14
16
Fre
qu
ency
Sum of 3 questions on attitudes and
preferred actions Overall norm 8.60 Range from 3 to 12 out
of possible 16
Mean = 8.6081Std. Dev. = 2.15697
N = 74
Measures for Consistency
Statistical tests indicate respondents’ answers consistent among integrity questions
Strong relationship between “reward” and “doright”
Modest relationship between “reward” and “supmiscond”
Integrity T-Test Results
T-Test Scores
Dependent Variable
Independent Variable
Sig.(2-tailed) Significant?
sumintegrity supervise .407 No (>.05)
sumintegrity gender .649 No (>.05)
• For this evaluation, these questions appear to have a valid measure of attitudes
Integrity ANOVA Results
The ANOVA tests for demographic data:
Not statistically significant (values > than .05) suggests responses were random
Integrity questions do not appear biased based on demographics
Integrity Conclusions
Integrity questions are appropriately worded and the data is accurately reflected in this pre-test phase
Demographic variables do not influence attitudes
Questions an appropriate measure of attitudes
Survey Questions Examined
Three Likert scale questions:–Questions 7, 8, 9
One scenario question:–Question 21
Question 7
My organization acts responsibly to promote the public interest
Trust: Promotes the public intereststrongly agreeagreedisagreestrongly disagree
Perc
en
t
50
40
30
20
10
0
24
49.3
1214.7
Trust: Promotes the public interest
Question 8
When public concerns are reported, little is done to resolve concerns
Little done about public concernsStrongly disagreeDisagreeAgreeStrongly agree
Pe
rce
nt
60
50
40
30
20
10
0
18.7
50.7
1614.7
Little done about public concerns
Question 9
I support the public’s right to know how LAWA conducts its business.
Trust: Public right to knowstrongly agreeagreedisagreestrongly disagree
Perc
en
t
60
50
40
30
20
10
0
12.7
57.7
19.7
9.9
Trust: Public right to know
Variability
The responses to these three:– Exhibited a variation in the distribution of
responses – Were similarly skewed– Had medians similar– Had similar percentile distributions
Statistical Analysis
The responses to all three questions of the Likert-scaled questions were statistically significant.
Proportional reduction in error tests were significant.
Statistical Analysis (continued)
Paired sample T-tests and ANOVA tests for demographic data:– Not statistically significant
Question 21
A patron is unhappy with a coworker’s response to a question and wants the coworker’s name so that the patron can report the incident. You know the coworkers’ name and the circumstances regarding the question.
Trust: Unhappy patron wants name of co worker
a= sorry and provide answer
b=explain why employee behaved as he/she did
c=don't know employeed=get supervisor or manager to solve problem
Perc
en
t
60
50
40
30
20
10
0
51.4
2.74.1
41.9
Trust: Unhappy patron wants name of co worker
Measuring Responsibility
LAWA’s Definition:
We strive for excellence in performing our duties
and cultivate a climate of shared
accountability
Responsibility Question #3
My co-workers opinions are valuable even when I disagree with them.
__Strongly Agree
__Agree
__Disagree
__Strongly Disagree
Responsibility Question #12
There is little tolerance in this organization for potential or observed misconduct:
__Strongly Agree
__Agree
__Disagree
__Strongly Disagree
Responsibility Question #14
You are assigned a task and are having trouble meeting the deadline. Your response:
a) Talk to the supervisor
b) Seek co-worker assistance
c) Put other duties aside
d) Do the best you can and don’t ask for help
Responsibility Question #15
After receiving feedback from my supervisor which appears inconsistent with the organization’s policy, I:
a) Appeal to higher managementb) Seek co-worker inputsc) Continue to workd) Make adjustments as directede) Ask for supervisor clarification
Responsibility Question Results
Question 3 and 12 show limited dispersion.Mode and Median = 3
Question 14 shows a higher level of dispersion.Mode = 4 Median = 3
Question 15 shows limited of dispersion.Mode = 5 Median = 5
Responsibility Results
Sum of 4 questions onopinions and preferred actions
Overall norm 12.95 Range from 6 to 16 out
of possible 17
7.00 8.00 9.00 10.00 11.00 12.00 13.00 14.00 15.00
sum of responsibility
0
2
4
6
8
10
12
14
Fre
qu
ency
Measures for Consistency
Respondents’ answers consistent among most responsibility questions
Strong relationship:
-“opinions” and “misconduct”
-”opinions” and Inconsistent” No relationship between “Deadline” and other
variables
Responsibility T-Test Results
T-Test ScoresDependent
VariableIndependent
VariableSig.(2-tailed) Significant?
sumresponsibility
supervise .235 No (>.05)
Sumresponsibility
gender .848 No (>.05)
• Responsibility questions are appropriately worded and the data is accurately reflected in this pre-test phase.
Responsibility ANOVA Results
The ANOVA test results show there is no significance when comparing demographic variables against the responsibility questions. Suggests no bias.
Dependent Variable
Independent Variable
Significance Significant?
sumresponsibility
yearsinorg .616 No (>.05)
sumresponsibility
educ .120 No (>.05)
sumresponsibility
age .545 No (>.05)
sumresponsibility
ethnic .702 No (>.05)
Recommendation
Question #3,#12,#15
-Retain as is Question #14
-Retain question; simplify choice (d)
From: Do the best you can and don’t ask for help
To: Do the best you can
Training Experience Questions
8 questions
– 4 questions on people, place and setting
– 4 questions on response to training experience
Francine Barrett spokesperson
Demographic Information
General attributes:– Ethnicity, age, gender, and education
Organizational attributes:– Years of service, functional work area and
supervisor status
Sum of Ethics Scores
Sum of 22 questions on opinions and preferred actions
Overall norm 65.33
Range from 40 to 79 out of possible 89
Attributes and Sum Score
Assessed 8 attributes, e.g. age, ethnicity, years of service, etc.
7 not significant e.g. gender
Attributes and Sum Score (2)
Age with Sum Score significant, likely due too few in sample > 60
Conclude good indicator ; unbiased.