Language Assistance Language Assistance Planning and Self Planning and Self Assessment ToolAssessment Tool

Analysis SummaryAnalysis Summary

BackgroundBackground

September 29, 2006 distributed the September 29, 2006 distributed the Language Assistance and Self-Language Assistance and Self-Assessment Planning Tool for Recipients Assessment Planning Tool for Recipients of Federal Financial Assistanceof Federal Financial Assistance

Requested responses by January 31, 2007Requested responses by January 31, 2007

Received responses from 85 recipientsReceived responses from 85 recipients

Existence of a Written Language Existence of a Written Language Assistance PolicyAssistance Policy

65% of responding recipients 65% of responding recipients have a written policy for the have a written policy for the Limited English Proficient (LEP)Limited English Proficient (LEP)

35% do not have such a policy35% do not have such a policy

Existence of a Written Existence of a Written Language Assistance PolicyLanguage Assistance Policy

65%Have a Written Policy

35% Have NO Written Policy

Distribution of Written Distribution of Written Language Assistance PolicyLanguage Assistance Policy

73% of responding recipients that 73% of responding recipients that have a written language access have a written language access policy, distributed the written policy, distributed the written policypolicy

27% do not distribute such a policy27% do not distribute such a policy

Distribution of Written Distribution of Written Language Assistance PolicyLanguage Assistance Policy

27% Did not distribute written policy

73% Distribute written policy

Recipients with a Comprehensive Recipients with a Comprehensive Language Assistance PlanLanguage Assistance Plan

58% of responding recipients 58% of responding recipients have a comprehensive plan have a comprehensive plan

42% do not have a 42% do not have a comprehensive plancomprehensive plan

Recipients with a Comprehensive Recipients with a Comprehensive Language Assistance PlanLanguage Assistance Plan

No comprehensive plan42%

Have a comprehensive plan58%

Communication of Language Communication of Language Assistance Policy to Assistance Policy to

EmployeesEmployees 16% of responding recipients do 16% of responding recipients do

not communicate their language not communicate their language access policy to their staffaccess policy to their staff

84% of responding recipients do 84% of responding recipients do communicate the policy to the communicate the policy to the staffstaff

Communication of Language Communication of Language Assistance Policy to Assistance Policy to

EmployeesEmployees16% Do NOT communicate

policy to staff

84% Communicate policy to staff

Advise Contractors of Advise Contractors of Language Assistance PolicyLanguage Assistance Policy

28% of all responding recipients 28% of all responding recipients do not inform contractors of their do not inform contractors of their language assistance policylanguage assistance policy

72% do inform contractors72% do inform contractors

Advise Contractors of Advise Contractors of Language Assistance PolicyLanguage Assistance Policy

28% Do NOT inform contractors of policy

72% Inform contractors of policy

Inform customers of the right Inform customers of the right to free language servicesto free language services

72% of responding recipients 72% of responding recipients inform customers that language inform customers that language services are available at no cost services are available at no cost

28% do not inform customers28% do not inform customers

Inform customers of the right Inform customers of the right to free language servicesto free language services

72% Of customers informedof right to free services

28% Of customers NOTinformed of right to free service

Ensure sufficient qualifications of Ensure sufficient qualifications of bilingual staffbilingual staff

53% of responding recipients ensure 53% of responding recipients ensure that bilingual staff is qualified to that bilingual staff is qualified to provide services in another languageprovide services in another language

47% of responding recipients do not 47% of responding recipients do not ensure that bilingual staff is qualified to ensure that bilingual staff is qualified to provide services in another languageprovide services in another language

Ensure sufficient Ensure sufficient qualifications of bilingual qualifications of bilingual

staffstaff

53% Ensure staff is qualified to provide language services

47% Do NOT ensure staff is qualified to provide language services

Developed a demographic profile Developed a demographic profile of the population served by funded of the population served by funded

programsprograms

87% of responding recipients have 87% of responding recipients have developed a demographic profile of developed a demographic profile of the overall population served or likely the overall population served or likely to be served by US DOL funded to be served by US DOL funded programs and activitiesprograms and activities

13% have not developed such a 13% have not developed such a profileprofile

Developed a demographic Developed a demographic profile of the population served profile of the population served

by funded programsby funded programs

13% Do NOT develop a demographic profile

87% Developed a demographic profile

Demographic profile developed for Demographic profile developed for each labor market or local areaeach labor market or local area

In service areas covering multiple In service areas covering multiple labor markets, 79% have developed labor markets, 79% have developed demographic profiles for each labor demographic profiles for each labor market or local areamarket or local area

21% did not develop demographic 21% did not develop demographic profile for each labor market areaprofile for each labor market area

Demographic profile developed for Demographic profile developed for each labor market or local areaeach labor market or local area

21% Did NOT develop profile for each labor market

79% Developed profile for each labor market

Developed a profile of the primary Developed a profile of the primary languages spoken by the population languages spoken by the population

servedserved

84% of the responding recipients have 84% of the responding recipients have developed a profile of the primary developed a profile of the primary languages spoken by the population served languages spoken by the population served or likely to be served by their Federally or likely to be served by their Federally funded programs and activitiesfunded programs and activities

16% Did not develop a profile of the primary 16% Did not develop a profile of the primary languages spoken by the population servedlanguages spoken by the population served

Developed a profile of the primary Developed a profile of the primary languages spoken by the languages spoken by the

population servedpopulation served

84% Developed profile by language

16% Did NOT develop profile by language

Process for surveying, collecting Process for surveying, collecting and recording primary language and recording primary language

datadata

69% of responding recipients have a 69% of responding recipients have a process for surveying, collecting and process for surveying, collecting and recording primary language data for recording primary language data for individuals servedindividuals served

31% have no process in place for 31% have no process in place for surveying, collecting and recording surveying, collecting and recording primary language dataprimary language data

Process for surveying, collecting Process for surveying, collecting and recording primary language and recording primary language

datadata

31% Have NO collection process

69% Have collection process

Translate vital documents into Translate vital documents into languages other than English for languages other than English for

LEP customers/beneficiariesLEP customers/beneficiaries

78% of responding recipients 78% of responding recipients translated vital documents into translated vital documents into languages other than English for LEP languages other than English for LEP customers or beneficiariescustomers or beneficiaries

22% did not translate vital documents 22% did not translate vital documents into languages other than Englishinto languages other than English

Translate vital documents into Translate vital documents into languages other than English for languages other than English for

LEP customers/beneficiariesLEP customers/beneficiaries

22% Did NOT translate vital documents

78% Translated vital documents

Identified the resources needed to Identified the resources needed to provide meaningful access for LEP provide meaningful access for LEP

personspersons 74% of responding recipients have 74% of responding recipients have

identified the resources needed to identified the resources needed to provide meaningful access for LEP provide meaningful access for LEP personspersons

26% did not identify the resources 26% did not identify the resources needed to provide meaningful access needed to provide meaningful access for LEP personsfor LEP persons

Identified the resources needed to Identified the resources needed to provide meaningful access for LEP provide meaningful access for LEP

personspersons

26% Did NOT identify resources neededto provide meaningful access for LEP

74% Identified resources needed to provide meaningful access for LEP

Staff person designated to Staff person designated to coordinate language access coordinate language access

activitiesactivities

31% Do NOT have staff coordinator

69% Have staff coordinator

Staff person designated to Staff person designated to coordinate language access coordinate language access

activitiesactivities 69% of responding recipients use 69% of responding recipients use

at least one staff member at least one staff member assigned to coordinate language assigned to coordinate language access activitiesaccess activities

31% have no staff member 31% have no staff member assigned to coordinate language assigned to coordinate language access activitiesaccess activities

Identified the points of contact Identified the points of contact where LEP persons interact with where LEP persons interact with

the organizationthe organization

88% Identified each point of interaction

12% Did NOT identify each point of interaction

Identified the points of contact Identified the points of contact where LEP persons interact with where LEP persons interact with

the organizationthe organization 88% of responding recipients 88% of responding recipients

identify each point of contact at identify each point of contact at which LEP persons interact with which LEP persons interact with the organizationthe organization

12% do not identify each point of 12% do not identify each point of contactcontact

Provide language Provide language assistance at each possible assistance at each possible

point of contactpoint of contact

78% of responding recipients 78% of responding recipients make language assistance make language assistance available at each point of contactavailable at each point of contact

22% do not make language 22% do not make language assistance available at each point assistance available at each point of contactof contact

Provide language assistance at Provide language assistance at each possible point of contacteach possible point of contact

22% Do NOT provide language assistance at each point of contact

78% Provide language assistance at each point of contact

Utilize employees in the Utilize employees in the organization as interpretersorganization as interpreters

80% of responding recipients 80% of responding recipients utilize employees within the utilize employees within the organization as interpretersorganization as interpreters

20% do not utilize employees 20% do not utilize employees within the organization as within the organization as interpretersinterpreters

Utilize employees in the Utilize employees in the organization as interpretersorganization as interpreters

20% Do NOT utilize staff to interpret

80% Utilize staff to interpret

Utilize customer’s friends or family Utilize customer’s friends or family members as interpretersmembers as interpreters

79% of responding recipients 79% of responding recipients utilize friends or family members utilize friends or family members of the customer as informal of the customer as informal interpretersinterpreters

21% do not utilize family 21% do not utilize family members or friends to interpretmembers or friends to interpret

Utilize customer’s friends or Utilize customer’s friends or family members as family members as

interpretersinterpreters

21% Do NOT utilize friends & family to interpret

79% Utilize friends & family to interpret

Utilize minors as Utilize minors as interpretersinterpreters

15% of responding recipients 15% of responding recipients utilize minors as informal utilize minors as informal interpreters (i.e. customer’s interpreters (i.e. customer’s English speaking children)English speaking children)

85% do not utilize minors as 85% do not utilize minors as informal interpretersinformal interpreters

Utilize minors as Utilize minors as interpretersinterpreters

15% Utilize minors as interpreters

85% Do NOT utilize minors as interpreters