Landstar Agent Marketing Manual - User Login€¦ · · 2015-07-20your business cards,...

Landstar Agent

Marketing Manual

Landstar Corporate Communications

[email protected]

Revised April 2012

Table of Contents

Introduction .................................................................................................3

www.mylandstaragent.com ........................................................................4

Branding Your Business .............................................................................5

Marketing Your Agency ..............................................................................6

Direct Mail & Print Marketing ......................................................................7

Fax & Email Marketing ...............................................................................8

Agent Websites ........................................................................................ 12

Stationery & Business Cards .................................................................... 14

Telephone-Based Marketing .................................................................... 15

Public Relations ........................................................................................ 16

The Road to Success & Landstar.com ..................................................... 17

Policies………………………………………………………………………….18

These guidelines have been designed for the exclusive use of Landstar

agents. They may also be helpful to various Landstar-approved outside

vendors and advertising agencies. For the latest version of the Landstar

Agent Marketing Manual, go to www.MyLandstarAgent.com or contact

Landstar’s Corporate Communications department.

http://www.mylandstaragent.com/

Landstar Agent Marketing Manual Page | 3

Revised April 2012

Introduction

Do you think branding is something only big companies have time for? Think again. Your brand

is more than a logo. It’s the way you do business.

While Landstar is responsible for the protection and use of its trademarked and copyrighted

material, legal ownership is only one component of a successful branding program. Landstar

agents also play a role in setting the direction of the Landstar brand.

Each agent has a vested interest in the successful delivery of every load. It will also be to your

advantage to manage your access to the Landstar brand as permitted in this Manual in the

same manner that you would manage access to any other strategic asset. This will maximize

your competitive benefits and advantages.

Landstar strives to create an environment in which the company’s independent business owners

can flourish. Our agents benefit from the company’s solid safety record, dynamic IT

infrastructure and financial strength. Because of these strengths, Landstar has one of the best

reputations in the industry. It’s a status we want to protect.

To maximize the power of the Landstar brand, in this manual you’ll find rules and guidelines to

help you establish a consistent look and feel for all agent based communications, brand

positioning and visual identity.

Landstar has also established a web portal at www.mylandstaragent.com as a tool designed

exclusively for use by Landstar agents. As further described inside this manual, the web portal

offers a wealth of information to help your business succeed as a Landstar independent agency.

For questions regarding any matters covered in this manual, please contact Landstar’s

Corporate Communications department.


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www.mylandstaragent.com

Landstar agents who want to grow their business by marketing all Landstar services to

customers need look no further than www.mylandstaragent.com. The web portal offers a wealth

of information, including presentations, electronic sales brochures, marketing advice, business

solutions and more.

Learn why it’s crucial to “take all the freight” from customers instead of just a few loads.

Enhance your knowledge base and learn the “sweet spot” for Landstar’s supply chain

solutions, air, ocean, truck, intermodal and warehousing services.

Learn about trends that can affect the growth of your business and uncover opportunities

that you are well placed to exploit.

Crack into customer’s “other” accounts – intermodal, air, ocean, warehousing and supply

chain solutions.

Learn how asking questions can help you determine if the services available through

Landstar are the best solution for customers.

Download sales brochures, freight opportunity profiles and presentations.

Listen to top executives on Landstar’s future and why it’s important to “start a

conversation” with customers.

Check back often for new sales tips and materials.

Note: www.mylandstaragent.com is for the exclusive use of Landstar agents

only. Only one password per agency is provided to log into the site. The agent

of record can request additional log-ins for agency employees or satellite

offices by contacting Corporate Communications.


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Branding Your Business

If branding is the art of getting people to know, like and trust you, then the elements of that

personality are communicated through colors, graphics and style. Therefore, it’s important that

your business cards, stationery, signs, website, emails and sales material consistently send out

the right image.

For business purposes, you should always identify yourself as an “independent agent” and use

your agency or business name as shown below. The name of the agent and agency must be

the same as the agency of record.

Name of Agent(s) of Record Joe Smith

Business or Name of Agency Quick Logistics

Independent Landstar Agent Independent Landstar Agent

You can also link your agency to the powerful Landstar name by using the independent agent

logo on all print and electronic media. In every case, you must state your name or the name of

your company and only use the independent agent logo.

All Landstar logos, trademarks, etc. are to be used only as approved by Landstar’s Corporate

Communications department. Altering any Landstar logo by adding or removing an element or

changing the shape is prohibited. Presentation of a Landstar logo in any manner that is

inconsistent with the guidelines for the authorized usage of a Landstar logo is in direct violation

of Landstar’s rights under its trademark registration. The registration symbol must be included in

all uses of registered company logos to give public notice of Landstar’s legal and exclusive

rights to them. Misuse of company logos may hurt our ability to protect our trademark rights and

may result in monetary fines to agents, BCOs and vendors and the possible cancellation of their

contracts.

Please refer to the Landstar Agent Policy & Procedure Manual for more information regarding

the branding of your business as a Landstar agent.

Hint: Download the independent agent logo at mylandstaragent.com. Look under the FAQ tab.


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Marketing Your Agency

You must also be clear regarding the services you can provide as an independent agent,

especially if you create your own or contract with an outside firm to develop marketing materials.

Your first tendency might be to lift text directly from Landstar’s website or a sales brochure and

use it in your project. This practice, however, could result in publishing false and misleading

statements.

For example, the Landstar sales brochure states that the company has “…approximately 25,000

approved third-party capacity providers, 8,500 power units and 14,000 pieces of trailing

equipment…”

If you copy this sentence on your advertisement, someone may argue you were publishing false

information and misleading your readers. The fact is that through the Landstar system, you have

access to approximately 25,000 approved third party capacity providers, 8,500 power units and

14,000 pieces of trailing equipment.

This may seem like splitting hairs, but it may be the difference between what could be

considered false advertising and proper business ethics. Not to mention that all published

Landstar material is copyrighted, and using it without the express permission of the Corporate

Communications department is illegal.

All agent-created sales material containing the Landstar name or logos – including print, ads,

stationery and business cards, email signatures, yellow page ads, Internet sites, flyers and

signage – as well as any sample material from sales brochures that has been altered, must be

submitted for prior approval to Landstar’s Corporate Communications department.

Regardless of whether the material has been approved in the past, all new and revised material

must be re-submitted to ensure compliance with current standards and policies.

Landstar requires all agents to comply with company policies and procedures. Failure to follow

these policies and procedures can result in fines on a per diem basis during the noncompliance

period or other action by Landstar, including termination of the Independent Contractor

Agreement for Sales Agent and/or Agency Agreement (the "Agreement").


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Direct Mail and Print Marketing

On a daily basis, tens of thousands of people see the Landstar logo on various communications

materials, including brochures, web sites, slide shows, posters, signs, greeting cards, stationery,

forms, applications, building and vehicle signs, gifts and other items.

Each communication not only provides information about you as an independent Landstar

agent, it also conveys reputation, professionalism and the capabilities of your agency.

Therefore, it’s crucial to communicate visually in a consistent manner that presents a clear and

strong impression of Landstar to the world.

Direct mail and print advertising can play a role in making customers aware of your business.

There are, however, some unique challenges an independent agent must face when using

direct mail and display advertising.

You must make it clear to customers in communications that you are an independent agent and

that your agency is a separate business entity from Landstar corporate – see “Branding Your

Business.”

Landstar prohibits the use of purchased mailing lists and unsolicited mass-mailing campaigns

(also known as “bulk mail” or “admail”) to solicit new customers. With more than 1,200

independent Landstar agents in the network, prospects would be flooded with mail. However,

direct mail can be used to communicate with existing Landstar customers.

Finally, it is your obligation to be mindful of and adhere to the laws that regulate direct mail and

print marketing, including, but not limited to, the Federal Trade Commission Act. Additionally,

state or local laws may apply.

Advertising must be truthful and non-deceptive;

Advertisers must have evidence to back up their claims; and

Advertisements cannot be unfair.

All agent-created direct mail and print advertising containing the Landstar name or logos must

be submitted for prior approval to Landstar’s Corporate Communications department. Examples

include: letters, postcards, flyers, brochures, billboards, and ads for print and digital media, such

as newspapers, magazines and web sites. Notwithstanding any prior submission or approval,

each agent remains responsible for compliance with all applicable federal, state and local laws

concerning agent's marketing and advertisements.


Revised April 2012

Agent Name Title Business name

phone: (888) 888-8888 fax: (888) 888-8888 cell: (888)-888-8888

www.websiteaddress.com

Fax and Email Marketing

The advent of emails and faxes provide agents with easier ways to market their services to new

and existing customers. But you should also be aware of federal, state and local laws that

prohibit the sending of unsolicited marketing materials by email and fax.

Landstar requires full compliance with all applicable laws and regulations concerning email and

fax advertising. Landstar does not permit the use of any of Landstar's trademarks, including the

name "Landstar," in unsolicited email or fax advertisements transmitted in violation of applicable

laws, and Landstar prohibits all uses of its name and trademarks in connection with unsolicited

email and fax advertisements.

Any action by any agent in violation of the federal laws governing email and fax advertising is

not authorized by Landstar and is outside the scope of the agent's Agency Agreement. In

particular, an agent's failure to comply with the federal law governing fax advertising may

subject the agent to a lawsuit by the recipient of the fax, sanctions

by the Federal Government and/or other available remedial actions

by Landstar, including the recovery of damages and the immediate

termination of the Agreement.

Landstar agents are required to use the independent agent logo

and clearly specify that you are an independent agent in the

signature block in all e-mail and fax correspondence. An email

version of the logo is available on MyLandstarAgent.com.

Federal Law Regulates the Sending of Marketing Materials by Email -

The CAN-SPAM Act

The CAN-SPAM (Controlling the Assault of Non-Solicited Pornography And Marketing) Act

establishes requirements for commercial messages and gives recipients the right to have you

stop emailing them. But following the law isn’t complicated – here’s a summary of CAN-SPAM’s

main requirements.

1. Don’t use false or misleading header information. Your “From,” “To,” “Reply-To,” and

routing information – including the originating domain name and email address – must be

accurate and identify the person or business who initiated the message.

2. Don’t use deceptive subject lines. The subject line must accurately reflect the content of

the message.

3. Identify the message as an ad. The law gives you a lot of leeway in how to do this, but you

must disclose clearly and conspicuously that your message is an advertisement. (See Q and A)

Hint: Download an email signature version of the independent agent

logo at MyLandstarAgent.com. Look under the FAQ tab.


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4. Tell recipients where you’re located. Your message must include your valid physical postal

address.

5. Tell recipients how to opt out of receiving future email from you. Your message must

include a clear and conspicuous explanation of how the recipient can opt out of getting email

from you in the future and provide a return email address or another easy Internet-based way to

allow people to communicate their choice to you.

6. Honor opt-out requests promptly. Any opt-out mechanism you offer must be able to

process requests for at least 30 days after you send your message and a recipient’s opt-out

request must be honored within 10 business days.

7. Monitor what others are doing on your behalf. The law makes clear that even if you hire

another company to handle your email marketing, you can’t contract away your legal

responsibility to comply with the law.

CAN-SPAM Q&A

Q. How do I know if the CAN-SPAM Act covers email my business is sending?

A. What matters is the “primary purpose” of the message. To determine the primary purpose,

remember that an email can contain three different types of information:

Commercial content: advertises or promotes a commercial product or service, including

content on a website operated for a commercial purpose;

Transactional or relationship content: facilitates an already agreed-upon transaction or

updates a customer about an ongoing transaction; and

Other content: is neither commercial nor transactional or relationship.

If the message contains only commercial content, it must comply with the requirements of CAM-

SPAM. If it contains only transactional or relationship content, the message may not contain

false or misleading routing information, but is otherwise exempt from most provisions of the

CAN-SPAM Act.

Q. How do I know if what I’m sending is a transactional or relationship message?

A. The primary purpose of an email is transactional or relationship if it consists only of content

that:

facilitates or confirms a commercial transaction that the recipient already has agreed to;

gives warranty, recall, safety, or security information about a product or service;


Revised April 2012

gives information about a change in terms or features or account balance information

regarding a membership, subscription, account, loan or other ongoing commercial

relationship;

provides information about an employment relationship or employee benefits; or

delivers goods or services as part of a transaction that the recipient already has agreed to.

Q. What if the message combines commercial content and transactional or relationship

content?

A. If the subject line leads the recipient to think it’s a commercial message, then it’s a

commercial message for CAN-SPAM purposes. Similarly, if the bulk of the transactional or

relationship part of the message doesn’t appear at the beginning, it’s a commercial message

under the CAN-SPAM Act.

For more information on compliance with the CAN-SPAM Act: www.ftc.gov/spam

Federal Law Prohibits the Sending of Unsolicited Marketing Materials by Fax -

Telephone Consumer Protection Act (TCPA)

It is unlawful to send unsolicited advertisements to any fax machine, including those at

businesses or residences, without the recipient’s prior express invitation or permission.

Fax advertisements may only be sent to recipients with whom the sender has an established

business relationship, as long as the fax number was provided voluntarily by the recipient.

Specifically, a fax advertisement may be sent to an existing customer if the sender also:

obtains the fax number directly from the recipient; or

obtains the fax number from the recipient’s own directory, advertisement, or site on the

Internet, unless the recipient has noted on such materials that it does not accept

unsolicited advertisements at the fax number in question; or

has taken reasonable steps to verify that the recipient consented to have the number

listed, if obtained from a directory or other source of information compiled by a third

party.

Opt-out Notice Requirements

Senders of permissible fax advertisements must still provide notice and contact information on

the fax that allows recipients to “opt-out” of future faxes. The notice must:

be clear and conspicuous and on the first page of the advertisement;


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state that the recipient may make a request to the sender not to send any future faxes

and that failure to comply with the request within 30 days is unlawful; and

include a telephone number, fax number, and cost-free mechanism (including a toll-free

telephone number, local number for local recipients, toll-free fax number, internet site

address, or email address) to opt-out of faxes. These numbers and cost-free mechanism

must permit consumers to make opt-out requests 24 hours a day, seven days a week.

Senders who receive a request not to send further faxes must honor that request within the

shortest reasonable time from the date of the request, not to exceed 30 days. They are also

prohibited from sending future fax advertisements to the recipient unless the recipient

subsequently provides prior express permission to the sender.

For more information on compliance with the TCPA: www.fcc.gov > Consumer Center > Junk

Faxes.


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Agent Websites

A well-designed website can project a highly professional image of your business. It can also

provide information to customers on the full range of services available through Landstar as well

as what you have to offer as an independent agent. Best of all, Landstar provides a website

for the exclusive Landstar agent of record at no cost to the agent.

What are the advantages of having a website created by Landstar?

A stronger association with the Landstar brand than if you individually developed and

maintained a website of your own. Your site also speaks volumes about your business. A poorly

planned website can diminish your agency’s presence on the Internet.

How do I get a website?

New sites are developed quarterly. The agent of record will be contacted via email when the site

is ready. Once you are notified, complete the terms and conditions agreement.

How many pages will my site have?

The basic site includes the following pages: Home, About Us, North American Services (with a

downloadable PDF of available equipment), International Services, Supply Chain Logistics,

Request a Quote forms for domestic and international shipments, and Contact Us.

How do I make changes to the “Contact” page?

Go to your site, scroll to the bottom and click on “Admin.” Enter your administrator and

password login. Click on the pencil icon to make the necessary changes. When completed,

scroll down to “Click to proceed.”

Do I have the option to add additional pages or make changes to existing copy?

For the “About Us” section, you can add three pages: Frequently Asked Questions (FAQ), an

agency staff page (Our Team) and Employment Opportunities. For the North American

Services, International Services and Supply Chain Logistics, one additional page per section is

available.

While the content on the North American Services, International Services and Supply Chain

Logistics pages cannot be changed, you can add additional content to these sections. Requests

for new pages or new paragraphs should be submitted via the Modifications Form available at:

landstaragent.web.com.

How do I obtain a second domain name or upload photos?

Use the Modifications Form available at landstaragent.web.com to add and revise text (certain

pages), obtain a second domain name and upload photos.

Hint: Keep the administrator and password login for future use.

Hint: Make sure your email address with Agency Services and your Landstar field representative is up-to-date.


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Can I use “Landstar” in my website’s second domain name?

Landstar agents may not use the name Landstar or any other trademarks or copyrighted

language of Landstar in website URLs or metatags.

Can I link to other websites?

All Landstar agents are expressly forbidden from linking to sites that provide advertising

opportunities for competing transportation service providers, including independent third-party

owner-operator recruitment websites.

What additional features does the website offer?

Each web page has text that is specifically written to optimize search engine recognition and

drive more traffic to your agency’s website. Your site also has a reporting tool that will enable

you to monitor traffic and email requests. For other features, check the Website Administration

Guide (PDF), provided when your website is set up by Web.com.

I already have a website or website address (domain name). Can I use my site or domain

name instead?

If you have a website, it must comply with Landstar policies and guidelines. You can also opt to

redirect a domain name you currently own to point at your Landstar provided agent website. In

either case, contact Corporate Communications for more information.

Can an agent have two websites?

While a website can be a powerful marketing tool, there’s no evidence that two sites are better

than one. You have the option of either going with the agent site or using your website,

providing it is in compliance with Landstar’s policies and approved by Corporate

Communications.

Can an agent’s satellite office obtain a website from Landstar?

Sites are only provided to the agent of record – one website per agent of record.

What tips can you offer on writing website content? Think about what the customer would like to know rather than what you want to say. Also, be aware that copying someone else’s work – even from Landstar’s website – may violate copyright laws.

Hint: After your website has been set up by Web.com, refer to the Website Administration Guide (PDF) for instructions on making changes to the site.


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Stationery & Business Cards

All independent agent business cards and stationery utilized must adhere to existing Landstar

policy regarding the use of the company’s name and logos.

Only the agent(s) of record may use the title “Independent Agent” on business cards and

stationery. However, the following titles are available for others who work in the agency: Agency

Manager, Agency Associate, Agency Sales Manager, Agency Sales Representative and

Agency Associate.

On business cards and stationery, agents are required to use their agency or business name

(example: “Jones Logistics” or “NWS Transportation”). “Landstar” may not be used as part of an

agency or business name, but use of the agency code, such as “ABC Agency” or “TUV

Transportation” is acceptable.

Here are the options for Landstar agents to obtain stationery and business cards:

Go to LandstarOnline.com, click on “Contact Us” and fill out the online form. You’ll

receive an email confirmation of your order.

Send an email to: [email protected]

Print the online form, fill it out and fax it to: 800-872-9458.

Your order will be shipped directly to you, usually within 7-10 business days. The cost of the

cards is taken as a settlement deduction.

Signage

All signage should adhere to existing policies and procedures concerning the use of Landstar

logos. All agency signs should include the name of the agent or agency and the independent

agent logo.


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Telephone-Based Marketing

On Hold Marketing

Why not take advantage of the time customers spend waiting on the phone to educate them

about your business and the services you provide? An on-hold marketing company can deliver

this service for a reasonable cost.

Should you decide to utilize this medium be sure the distinction between your company and

Landstar and its operating companies is clear throughout your message. Contact Corporate

Communications for an on-hold marketing script.

Answering the Telephone

A customer or prospective customer’s first and perhaps most common direct interaction with

your agency may be the greeting he or she receives when making a phone call to your agency.

Take advantage of this opportunity to reinforce your agency’s brand with customers and avoid

using a telephone greeting that could confuse or mislead callers.

When you say “Hello, Landstar” over the phone, you are missing an opportunity to market your

agency and giving callers the false impression that you are an employee or affiliated with

Landstar corporate. For these reasons, Landstar agents are not authorized to answer the

phone using the name “Landstar” in a manner that may mislead callers.

Telemarketing and Automatic Dialing Systems

Agents must also be mindful of and adhere to the laws that regulate telephone marketing,

including, but not limited to, the Telephone Consumer Protection Act of 1991, the Do-Not-Call

Implementation Act of 2003, the Federal Trade Commission Act, the Telemarketing Sales Rule,

and the Do-Not-Call Improvement Act of 2007. Additionally, state or local laws may apply.

Hint: The Coop Group offers LCAPP discounts to Landstar agents. Visit www.coopgroup.com or call 317-889-7988.


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Public Relations

With a little public relations, you can build a lot of good will, benefit from a lot of good publicity

and feel really good about yourself and your business at little or no direct cost. Here are some

ideas you can use to get the word out about your name and your business.

Volunteer to bring the “No-Zone” trailer to a local school. News outlets like to feature kids whose

parents are apt to become readers or viewers and it’s a good opportunity for youth of all ages to

learn about sharing the road with trucks and other commercial vehicles.

Landstar has several No-Zone trailers with decals illustrating the blind spots on a truck. To find

out about arranging for one to visit your town, contact the Safety department.

Announcing Your New Agency

Corporate Communications has templates available for agents who want to promote their

agency. To request a template, send an email to [email protected].

Letter of introduction to shippers.

Change of business letter to announce that you’ve become a Landstar agent.

Media Interviews

Before agreeing to or conducting interviews with the media – either print or electronic media like

television, radio or Web – contact Corporate Communications for guidance. It must be clear

during any interviews with the media that the agent is speaking as an independent business

owner for his or her own agency and not as a spokesperson for Landstar corporate or its

operating companies.


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The Road to Success & Landstar.com

The Landstar website at www.Landstar.com is another valuable resource you can direct customers to.

You can even link to the Landstar Services Video using the tagline and URL shown above in your email

signature.

The Road to Success is published twice a year and is mailed to Landstar agents, capacity providers and

top customers. In addition, the magazine is also available for free at some 600 truck stops across the

country. To request additional copies of the magazine send an email to: [email protected].

The Link is Landstar’s official company newsletter and is available for download on Landstar.com.

Looking for caps, mugs, key fobs and other Landstar-related items? Visit the Landstar Company Store at

Landstar.com. Also available: personalized holiday greeting cards and wall calendars. For bulk purchase

of promotional items such as clothing, mugs and caps, contact Landstar’s Facility Administration

department for assistance and approval.

Agent Name Title Business name

phone: (888) 888-8888 fax: (888) 888-8888 cell: (888)-888-8888 www.websiteaddress.com Find out more about Landstar services. www.landstar.com/video/LandstarServicesVideo.html

http://www.landstar.com/video/Summer Link11.html







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Policies Terms Of Use For MyLandstarAgent.com

Welcome to MyLandstarAgent.com (the “Site”). The Site is owned by, and operated by or on behalf of,

Landstar System, Inc. (“Landstar”, “we” or “us”). This document (the “Terms of Use”) sets forth the terms and conditions governing your use of the Site. Landstar has launched the Site to help Landstar Permitted

Agents (defined below) better market Landstar’s services, and the Site and its contents should only be used for this business purpose and not for personal use. References to “you” in this Site include any user of the Site, a

user who is using the Site on behalf of a Landstar Permitted Agent and such Landstar Permitted Agent.

1. Binding Agreement.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE ACCESSING OR USING THE SITE.

THESE TERMS OF USE GOVERN YOUR USE OF THIS SITE AND FORM A LEGAL DOCUMENT TO WHICH YOU ARE AGREEING BY ACCESSING OR USING THE SITE. EACH TIME YOU USE

THE SITE, THE TEXT OF THESE TERMS OF USE, AS IT THEN READS, WILL GOVERN YOUR USE. ACCORDINGLY, WHEN YOU USE THE SITE, YOU SHOULD CHECK THE DATE OF THESE

TERMS OF USE AND REVIEW ANY CHANGES SINCE THE LAST TIME YOU VISITED. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS OF USE, YOU MAY NOT ACCESS OR USE

THE SITE.

BY USING THIS SITE ON BEHALF OF A LANDSTAR PERMITTED AGENT, AND/OR BY

ACCESSING THE SITE USING A PASSWORD PROVIDED TO A LANDSTAR PERMITTED AGENT BY LANDSTAR, YOU ARE ALSO BINDING SUCH LANDSTAR PERMITTED AGENT TO

THESE TERMS OF USE, AND YOU HEREBY REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH LANDSTAR PERMITTED AGENT TO THESE TERMS OF USE.

2. Purpose of Site.

The purpose of the Site and its contents is to help Permitted Agents better market Landstar’s services and expand their Landstar business by giving them more information, resources and tools to enhance

their marketing techniques, improve and customize their marketing materials, and deepen their understanding of additional Landstar services they might provide. The Site and its contents may only

be used for this business purpose and not for personal use.

3. Who May Use This Site.

(a) The Site is only for use by Permitted Agents (and their authorized representatives). “Permitted

Agents” are those Landstar-designated independent sales agents who are under contract with one or more Affiliates of Landstar and who have been selected by Landstar as entitled to use this Site and

given a Site password by Landstar for such use. The designation of a Landstar independent sales agent as a Permitted Agent shall be within the sole and absolute discretion of

Landstar, and as further described herein, Landstar may terminate, suspend, and/or limit your access to and use of this Site and its content, in whole and in part, in its sole

discretion at any time, without notice or liability.

(b) Thus, the Site may only be used by you if you are : (i) using the Site on behalf of and for the

benefit of one of Landstar’s Permitted Agents; and (ii) such Landstar Permitted Agent’s principal (the natural person who is the owner of or otherwise legally responsible for the Permitted Agent) (the

“Permitted Agent Principal”) or an officer or employee of the Landstar Permitted Agent, in each case who has been authorized by the Landstar Permitted Agent to use the Site on behalf of the

Landstar Permitted Agent; and (iii) at least 18 years old and able to form enforceable contracts; and (iv) you and the Landstar Permitted Agent on whose behalf you are using the Site are located within

the United States or Canada.


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4. Your Use of Site Content and Materials.

(a) CAUTION. THE SITE CONTAINS LANDSTAR PROPRIETARY AND CONFIDENTIAL INFORMATION.

(i) This Site contains confidential, trade secrets, and other proprietary information and material of

Landstar and its Affiliates and licensors. Landstar is granting to you a limited, revocable non-exclusive license to access the Site and to use the information made available thereon solely as provided in

these Terms of Use and only until your right to access the Site or use the information is terminated.

Except with respect to specific documents that are expressly identified in these Terms of Use or on the Site itself as made available for download and dissemination to third parties by you, such as with the

Designated Marketing Materials, the information made available on the Site must be treated as the confidential information of Landstar and should not be used or disseminated outside the internal

business operations of each Landstar Permitted Agent in connection with its business as a Landstar Permitted Agent. You must take all necessary steps to protect such information so that it is not used

or disseminated otherwise.

(ii) You may not use the information or materials made available through this Site to compete with

Landstar. Landstar may notify you that specific Site content that you may have downloaded or copied or used may not further be used, and you must make no further use or dissemination thereof. Except

as permitted with respect to the Designated Marketing Materials, no modifications may be made to the Site or any materials and information made available by Landstar on the Site. No copying or

downloading of Site code or programming is permitted.

(iii) In addition, you are required to ensure that upon termination of your right to access the Site and/or use Site content, or upon termination of the status as a Landstar Permitted Agent of the

Landstar Permitted Agent on whose behalf you are using the Site, (whichever occurs first), all of your

use (and use on your behalf) of the Site contents shall cease, and no further dissemination may be made thereof.

(b) DESIGNATED MARKETING MATERIALS.

Landstar has provided certain marketing materials and templates that are expressly identified on the

Site as available to be downloaded and copied by the Landstar Permitted Agents to distribute to third parties in order to market and endeavor to expand their Landstar business (the “Designated

Marketing Materials”). These Designated Marketing Materials include ready-to-order or ready-to-

print materials, as well as marketing templates that can be customized by each Landstar Permitted Agent to reflect their contact information and services. Any other changes made or new material

added by a Landstar Permitted Agent to these Designated Marketing Materials (other than the pre-populated information) requires approval from the Landstar Corporate Communications department.

Please contact [email protected] to submit any new information or changes for Landstar approval. Please remember that any agent-created sales information containing any material

provided by Landstar or acquired from the Site, or containing any Landstar Trademarks, must comply with the Landstar Agent Marketing Manual, a copy of which is available to you on this Site, and must

be submitted to Landstar for approval at [email protected].

Landstar hereby grants to the Landstar Permitted Agents (and not to any other user) a non-exclusive,

non-assignable, terminable, license to use, reproduce and disseminate copies of the Designated Marketing Materials to market the Landstar Permitted Agent’s Landstar business, subject to Landstar’s

required approvals as described herein or on the Site. Landstar may terminate this license with respect to some or all of the Designated Marketing Materials with and/or without notice to the

Landstar Permitted Agent at any time, and upon any such termination, you shall ensure that no

further use shall be made of the applicable Designated Marketing Materials.


Revised April 2012

As explained on the Site, some of the Designated Marketing Materials may be pre-populated

automatically with information about the particular Landstar Permitted Agent on whose behalf you are using the Site. You are responsible to check this pre-populated information carefully to ensure its

accuracy.

EXCEPT AS EXPRESSLY PERMITTED IN THESE TERMS OF USE, YOU MAY NOT DISCLOSE, USE, MODIFY, COPY, REPRODUCE, REPUBLISH, DOWNLOAD, UPLOAD, POST, TRANSMIT,

OR DISTRIBUTE, IN ANY MANNER, THE SITE, OR THE SITE CONTENTS, TEXT, GRAPHICS, SYSTEMS, CODE, OR PROGRAMMING.

5. Passwords.

(a) Landstar has given the Permitted Agent Principal of each Landstar Permitted Agent a password with which to access the Site. The Permitted Agent Principal and the Landstar Permitted Agent are

obligated to restrict usage of the password only to those responsible individuals who will use the Site and its contents on behalf of the Landstar Permitted Agent in accordance with these Terms of Use.

(b) The Permitted Agent Principal and the Landstar Permitted Agent are responsible for use of the

Site made through use of the password(s) allocated to the Landstar Permitted Agent and for any

misuse of the password or unauthorized access to, or use made of, the Site or its contents using the password.

(c) If you believe that a password is being misused, or that such misuse is imminent, please contact

us at [email protected]. We reserve the right to revoke access and revoke a password and take such other actions as we deem appropriate against you, if in our sole judgment,

you are using the Site in violation of these Terms of Use or are otherwise violating any other agreement with Landstar.

(d) You must respond promptly to all email and other correspondence from Landstar, including without limitation, email and correspondence concerning complaints or concerns regarding your use of

your password or your use of the Site.

(e) The security and privacy provided by passwords is not complete, and can be circumvented, and your use of passwords is at your own risk.

6. Privacy Policy.

Please read the attached privacy policy (the “Privacy Policy”) carefully. It is incorporated in and a part of these Terms of Use. It explains how we use and disclose information we gather about and

from you as you use the Site. By using the Site and agreeing to these Terms of Use, you are also accepting and agreeing to the Privacy Policy on your own behalf as an individual and on behalf of the

Landstar Permitted Agent on whose behalf you are using and/or accessing the Site.

Note that the Site is provided for use by Landstar Permitted Agents solely for business purposes in connection with their Landstar-related business and not for personal use. Thus, you must not use the

Site for any personal or household use and you must not provide us with any information that is not

business information related to the Landstar Permitted Agent on whose behalf you are using the Site.

Please note that the Privacy Policy does not govern how we use and disclose information we have, gather, or are provided, about or from you from other sources.

7. Your Other Contracts with Landstar.

These Terms of Use and the Privacy Policy apply to your use of this Site and its contents. They supplement, but do not replace, other contracts with Landstar and its Affiliates that you have

executed. These Terms of Use constitute “Landstar Materials” under the terms of the agency


Revised April 2012

agreement to which you are a party with one or more Landstar companies or Affiliates. To the extent

the terms of any other Landstar or Landstar Affiliate contracts conflict with these Terms of Use or the Privacy Policy, the terms of such Landstar and Landstar Affiliate contracts will control.

8. Ownership of Site and Contents; Landstar Trademarks.

As between you and Landstar, Landstar retains all intellectual property rights with respect to the Site.

All Site content comprising or included on the Site, including, but not limited to, copyrights, trade names, trademarks, service marks, text, graphics, interfaces, code, information, databases,

technology, and other intellectual property and proprietary rights therein (collectively, the “Content”),

is the sole and exclusive property of Landstar, its Affiliates or Landstar licensors. Landstar System, Inc. holds the copyright to the compilation, collection, selection and arrangement of the Site Content.

2010 © Landstar System, Inc. All Rights Reserved. Except as expressly provided in these Terms of Use or on the Site itself, no right of use or license is granted to you in the Site or Site Content, in

whole or in part.

Landstar, Landstar System Inc., Landstar Express America, Landstar Global Logistics, Landstar Gemini, Landstar Inway, Landstar Ligon, Landstar Ranger, BCO, Landstar.com, LCAPP, LCAPP.com,

LandstarBroker.com, LandstarOnline.com, LandstarCompanyStore.com, L.E.A.D.S.., LEADS, "The Road

to SUCCESS"., "Power Buying. Buying Power.", and "Solutions in Motion" are registered and common law trademarks of Landstar System, Inc. (the “Landstar Trademarks”). Other product, service and

company names mentioned in the Site may be the trademarks of their respective owners, and are used by Landstar in the Site via license or under “fair use” principles. No right or license to use these

trademarks is granted in these Terms of Use, except that where the Landstar Trademarks appear on Designated Marketing Materials, use of such Landstar Trademarks is permitted as part thereof,

provided such Designated Marketing Materials have not been modified or changed so as to require additional approval by Landstar, and such Designated Marketing Materials are used in accordance with

these Terms of Use.

Except as otherwise provided for in these Terms of Use, nothing appearing on the Site or elsewhere

shall be construed as granting, by implication, estoppel or otherwise, any license or rights in the Content.

9. Your Ideas and Suggestions.

We welcome your ideas and suggestions as to how Landstar can better improve its business, improve

this Site, and/or help its agents improve their business (the “Suggestions”).

We cannot guarantee than any Suggestions will indeed be used, but if you send us your Suggestions,

whether via email, by posting them on or through the Site or otherwise, you are giving Landstar (and its licensees and assignees) permission to make any and all use whatsoever of such Suggestions, are

assigning irrevocably to Landstar any rights (including, without limitation, copyright) that you (and/or the Landstar Permitted Agent on whose behalf you are using the Site) have in such Suggestions, and

are waiving any claim for credit or other compensation for any use that is made thereof, in any and all media, now known or hereafter developed. You agree that neither you nor the Landstar Permitted

Agent on whose behalf you are using the Site, shall have any recourse against Landstar (its Affiliates,

licensees or assignees) for any use made of the Suggestions, and hereby agree to indemnify and hold Landstar (its Affiliates, licensees and assignees) harmless against claims from you or third parties due

to such use. By making the Suggestions available to Landstar, you are confirming that you have all rights necessary to grant to Landstar the permission and rights set forth above in the Suggestions,

that they do not infringe upon any person’s rights, and that all moral rights in respect of the Suggestions have been waived. You agree to execute any other documents and take such other steps

as are reasonably requested by Landstar to perfect in Landstar its rights in the Suggestions.


Revised April 2012

10. Monitoring.

Landstar may, but does not have the obligation to, monitor your use of the Site.

11. Electronic Communications.

By using the Site, you are consenting to receive communications from Landstar electronically with

respect to your use of this Site and its contents, and you are agreeing that Landstar may communicate with you with respect to your use of this Site and its contents via email, by posting notices on this

Site, and also, if Landstar wishes, by regular means of communication, including for example, postal

mail, all in accordance with the Privacy Policy. You agree that all such agreements, disclosures, notices and other communications that Landstar provides to you electronically satisfy any legal

requirement that such communication be in writing.

12. Digital Millennium Copyright Act (“DMCA”) Copyright Infringement Notice – What to do if you believe material on this Site infringes your copyright.

Landstar respects the intellectual property rights of others, and requires that all users of this Site do

the same. Landstar will investigate notices of copyright infringement and take appropriate action upon

receipt of proper notification, including termination of Site privileges of anyone who repeatedly infringes the copyright rights of others. If you believe that your work has been used, posted, or

copied on the Site in a way that constitutes copyright infringement, please notify the Landstar Copyright Agent (at the address set forth below) in writing with the following information:

(i) Information reasonably sufficient to permit Landstar to contact you, such as your real name,

address, telephone number, and, if available, an electronic email address at which you may be contacted;

(ii) Identification of the copyrighted work that you claim has been infringed, or, if multiple

copyrighted works on the Site are covered by a single notification, a representative list of such works;

(iii) Identification of the material that you claim is infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information

reasonably sufficient to permit Landstar to locate such material, including if possible the name of such work, and where such material may be found on the Site (please be as

detailed as possible so that we can actually find the material that you claim is infringing); (iv) A statement by you that you have a good faith belief that the disputed use of the material is

not authorized by the copyright owner, its agent, or the law;

(v) A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly

infringed; and (vi) Your electronic or physical signature.

Landstar’s Copyright Agent for notice of claims of copyright infringement can be reached as follows:

Landstar Copyright Agent

c/o Corporate Communications Department

Landstar System, Inc. 13410 Sutton Park Drive, South

Jacksonville, FL 32224 Email: [email protected]

13. User Content; Links.

From time to time, Landstar may make available for your use portions of the Site that allow you or others to post information and/or material for the purpose of making it accessible to other users of the

Site, such as a so-called “chat room” or “bulletin board.” Information or material posted on these


Revised April 2012

portions of the Site is referred to in these Terms of Use as “User Content.” By posting User Content,

you are granting to Landstar (and its licensees and assignees) an unrestricted, irrevocable, nonexclusive, fully paid up, royalty-free, perpetual, worldwide, fully-sublicensable, right and license in

such User Content, in whole and/or in part, without obligation, to use, post, reproduce, publish, display, distribute, transmit, store, modify, adapt, reformat, create derivative works from, refuse,

block, delete, remove, and to make it accessible to others, including other users of the Site. By posting User Content, you are granting to Landstar (its licensees and assignees) the right, but not the

obligation, to use your name and/or the name that you use in connection with submitting the User Content.

You must not provide or post any User Content unless: you have the right to allow the User Content to be posted and used on or through the Site; it conforms to the requirements of these Terms of Use;

and it will not violate another’s rights, privacy, or the law or cause any injury. Also, the individual user’s name and/or the name of the Landstar Permitted Agent on whose behalf the user is using the

Site, or other identifying information, may be included and made visible to other users to identify the source of User Content posted by a user. Landstar does not control User Content, does not endorse

any User Content, and expressly disclaims any liability that may arise from the use of such User Content on the Site or otherwise. Landstar reserves the right, without obligation, for any and no

reason, in its sole discretion, to pre-screen, monitor, refuse, block, delete, take-down, and alter, any

User Content, including, without limitation, if in Landstar’s sole discretion it violates these Terms of Use, is inappropriate to the Site’s purpose, is offensive or unacceptable to Landstar or other users, or

may pose a legal risk to Landstar.

Landstar may also from time to time make available links to other sites, including social networking sites. If you use such sites, you must comply with all of the applicable terms and conditions imposed

by the operators of such sites, as well as comply with all applicable law. Landstar may terminate such links at any time, without notice.

14. Acceptable Use/Prohibited Use.

You agree only to use the Site and its contents in conformance with these Terms of Use, all applicable laws, rules and regulations, and in conformance with all guidelines and directions

from Landstar appearing on or provided through the Site and all contracts that you may have with Landstar or a Landstar Affiliate. You also agree only to use the Site and its contents

pursuant to the Site’s expressed purpose, and you agree to cease all use of the Site and its contents when your right to do so is terminated or otherwise as required by Landstar.

You agree not to access or use the Site or its contents, or engage in any activity in connection with or as a result of your use of the Site, so as to:

violate Landstar or its Affiliates or any other person’s proprietary, confidentiality, copyright,

trademark, publicity, privacy, or other right;

submit or post any Suggestions, User Content, or other material or information that you do not have the right to submit;

commit fraud or a crime;

misuse or without authorization disclose confidential or proprietary information;

download or otherwise export programs or content from the Site in violation of United States or Canadian export laws;

post, provide, transmit, store, or knowingly receive any obscene, pornographic, or unlawful material;


Revised April 2012

post, provide, transmit or provide any material that is, or engage in any activity that is,

misleading, false, fraudulent, deceptive, tortious, injurious, defamatory, libelous, unlawful, or offensive;

disrupt, interrupt, overburden, damage, or impair the Site or other users’ use of the Site,

including through use of methods such as viruses, Trojan horses, worms, time bombs, denial of service attacks, flooding, or spamming;

harvest or attempt to harvest data from the Site’s systems, including, without limitation,

contact information or email addresses of other users;

obtain or attempt to obtain unauthorized access to computer systems, materials or

information through any means;

reveal personal information about others without their permission;

damage, delete, or without Landstar permission modify, any materials appearing on the Site;

claim a relationship with or speak for any business, organization, or person for which you are not authorized to claim such a relationship;

violate the Privacy Policy; nor

violate any operating rule, policy or guideline of your Internet access provider or

online service.

You are responsible for obtaining and maintaining all telephone, computer hardware and

other equipment needed for access to and use of the Site and all charges related thereto.

Landstar reserves the right to report to local, national or international law enforcement agencies abuse or violation of these Terms of Use, including, without limitation, those that

may compromise the safety of Site users. Nothing in these Terms of Use shall be construed to prohibit or restrict Landstar from complying with all applicable laws, law enforcement

requests, and/or subpoenas, relating to your use of the Site or information provided by or gathered about you.

15. Termination of Access and/or use of Site Contents.

Landstar may terminate, suspend, and/or limit your access to and use of this Site and its content, in whole and in part, in its sole discretion at any time, without notice or liability to you or any other

person.

Landstar may also notify you at any time that no further use may be made by you of particular Site content that you may have downloaded or copied, and you must comply with any such notification

and Landstar’s instructions in connection therewith.

In addition, Landstar may also terminate your access to this Site, without notice or liability, if you or

any user on your behalf, uses the Site in violation of these Terms of Use or violates another contract you have with Landstar or a Landstar Affiliate.

As noted above, these Terms of Use constitute “Landstar Materials” as such term may be defined

under the agency agreement between you and one or more Affiliates of Landstar and, accordingly, a

violation of these Terms of Use would be a violation under your Landstar agency agreement.


Revised April 2012

A Landstar Permitted Agent’s right to use and access this Site will automatically terminate when they

lose or relinquish their status as a Landstar Permitted Agent, in Landstar’s sole and absolute discretion. Termination of a Landstar Permitted Agent’s access to this Site will also terminate all

access rights of users using the Site on their behalf and will terminate all rights of the Landstar Permitted Agent and any user using the Site on its behalf, to further use or disseminate any Site

Content.

Landstar will suspend and/or terminate your access to the Site if in Landstar’s sole discretion it determines that you have repeatedly infringed the intellectual property rights of others. In accordance

with Paragraph 12, Landstar will investigate notices of copyright infringement and take appropriate

action upon receipt of proper notification, including termination of access to the Site of anyone who repeatedly infringes the copyright rights of others.

Upon any suspension or termination of your or a Landstar Permitted Agent’s right to access the Site,

you and the Landstar Permitted Agent will ensure that:

No further use of the Site by you, the Landstar Permitted Agent or users on behalf of the Landstar Permitted Agent or using the passwords issued to such Landstar

Permitted Agent, will occur;

No further use or dissemination of any Designated Marketing Materials will occur and

all copies in the possession or control of you or the Landstar Permitted Agent will be destroyed or returned to Landstar, as Landstar directs; and

No further use or dissemination of any Site content will be made or permitted by you

or the Landstar Permitted Agent, and all copies thereof in any form, and all copies of any material, whether tangible or electronic, in which any content from the Site has

been included or stored, will be returned to Landstar or destroyed, as Landstar

directs.

Termination of your right to use and access the Site, your decision not to further use the Site, and/or termination of these Terms of Use, shall not affect or terminate the rights and licenses granted to

Landstar by you or on your behalf, your obligations under these Terms of Use, nor the provisions of Paragraphs 4(a)(iii), 5(b), 7 through and including 36.

16. Disclaimers.

THE SITE, ITS OPERATION, AND THE INFORMATION, CONTENT, SOFTWARE, PRODUCTS, AND SERVICES COMPRISING THE SITE, AND/OR CONTAINED ON AND/OR PROVIDED

THROUGH THE SITE ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. LANDSTAR DOES NOT WARRANT THAT THE SITE, ITS OPERATION, SYSTEMS, CONTENTS,

PRODUCTS, OR SERVICES WILL BE FREE FROM INACCURACIES, TYPOS, BUGS, DEFECTS, OR ERRORS, VIRUSES, HARMFUL COMPONENTS OR BE ACCESSIBLE WITHOUT

INTERRUPTION OR THAT ANY SUCH INACCURACIES OR DEFECTS, FOR EXAMPLE, WILL BE CORRECTED. LANDSTAR RESERVES THE RIGHT TO CHANGE THE SITE AND ITS CONTENTS

AND ALSO TO CEASE PROVIDING THE SITE IN WHOLE OR IN PART, AT ANY TIME, IN ITS

DISCRETION.

TO THE FULLEST EXTENT PERMITTED BY LAW, LANDSTAR HEREBY EXPRESSLY DISCLAIMS ANY WARRANTIES REGARDING THE SITE, ITS OPERATION, AND THE

INFORMATION, CONTENT, SOFTWARE, PRODUCTS AND SERVICES COMPRISING THE SITE AND/OR CONTAINED ON AND/OR PROVIDED THROUGH USE OF THE SITE, INCLUDING,

WITHOUT LIMITATION, ALL IMPLIED WARRANTIES, WARRANTIES OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE, NON-INFRINGEMENT, QUALITY, ACCURACY, USEFULNESS, TIMELINESS, OR COMPLETENESS.


Revised April 2012

LANDSTAR ALSO HEREBY EXPRESSLY DISCLAIMS ANY WARRANTY THAT USE OF THE

MATERIAL AND INFORMATION PROVIDED ON THE SITE WILL RESULT IN ADDITIONAL OR ANY INCREASED BUSINESS FOR THE USER OR THAT USE OF THE MATERIAL OR

INFORMATION PROVIDED ON THE SITE WILL NOT RESULT IN LESS BUSINESS.

LANDSTAR ALSO EXPRESSLY DISCLAIMS ANY GUARANTEE THAT THE SITE, ITS SYSTEMS, OR THE MATERIAL MADE AVAILABLE FOR DOWNLOADING BY YOU WILL BE FREE OF

INFECTION, VIRUSES, WORMS, TROJAN HORSES, OR OTHER CODE THAT MANIFEST CONTAMINATING OR DESTRUCTIVE PROPERTIES OR OTHER HARMFUL ELEMENTS.

ADVICE AND INFORMATION PROVIDED BY LANDSTAR OR ITS REPRESENTATIVES, WHETHER ORAL OR WRITTEN, WILL NOT CREATE ANY REPRESENTATION, WARRANTY OR

CONDITION OR VARY OR AMEND THESE TERMS OF USE, INCLUDING THE ABOVE AND BELOW DISCLAIMERS, LIABILITY EXCLUSIONS, LIABILITY LIMITATION, RELEASE AND

INDEMNITY PROVISIONS.

THE OPERATION OF THE SITE MAY BE AFFECTED BY NUMEROUS FACTORS BEYOND

LANDSTAR’S CONTROL. THE OPERATION OF THE SITE MAY NOT BE CONTINUOUS OR

UNINTERRUPTED OR SECURED. SECURITY, PRIVACY AND CONFIDENTIALITY RISKS CANNOT BE ELIMINATED.

THROUGH OR BECAUSE OF YOUR USE OF THE SITE, YOU MAY HAVE THE OPPORTUNITY

TO ENGAGE IN COMMERCIAL TRANSACTIONS WITH OTHER PERSONS. ALL SUCH TRANSACTIONS ARE AT YOUR OWN RISK. LANDSTAR IS NOT A PARTY TO ANY SUCH

TRANSACTIONS AND DISCLAIMS ANY AND ALL LIABILITY REGARDING ALL SUCH TRANSACTIONS.

ADDITIONAL DISCLAIMERS MAY APPEAR WITHIN THE SITE ITSELF AND ARE INCORPORATED HEREIN BY REFERENCE.

17. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL LANDSTAR BE LIABLE

FOR: (I) ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIAL, OR OTHER DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS,

BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION) ARISING OUT OF

THE USE OF OR INABILITY TO USE THE SITE, OR ANY INFORMATION, CONTENT, PRODUCT, OR SERVICE MADE AVAILABLE THROUGH USE OF THE SITE, OR DOWNLOADED

FROM THE SITE, OR ANY DELAY OF SUCH INFORMATION OR USE, EVEN IF LANDSTAR OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH

DAMAGES; OR FOR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SITE AND/OR MATERIALS OR INFORMATION DOWNLOADED

THROUGH THE SITE.

IN NO EVENT WILL LANDSTAR’S OR ANY OF ITS AFFILIATES’ OR PROVIDERS’ TOTAL

LIABILITY TO YOU OR ANY OTHER PERSON FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES, AND COSTS, WHETHER IN CONTRACT,

TORT OR UNDER ANY OTHER THEORY OF LAW OR EQUITY, AND REGARDLESS OF ANY NEGLIGENCE OR OTHER FAULT OR WRONGDOING BY LANDSTAR OR ANY PERSON FOR

WHOM LANDSTAR IS RESPONSIBLE, EXCEED THE AMOUNT YOU PAID TO LANDSTAR FOR THE USE OF THE SITE.

CERTAIN FEDERAL, PROVINCIAL AND STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF

THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS,


Revised April 2012

OR LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, LANDSTAR'S

LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

18. RELEASE.

YOU HEREBY RELEASE, REMISE AND FOREVER DISCHARGE EACH OF LANDSTAR, ITS

SERVICE PROVIDERS, AND ALL OF THEIR RESPECTIVE AGENTS, DIRECTORS, OFFICERS, EMPLOYEES, INFORMATION PROVIDERS, SERVICE PROVIDERS, SUPPLIERS, LICENSORS

AND LICENSEES, AND ALL OTHER RELATED, ASSOCIATED, OR CONNECTED PERSONS

FROM ANY AND ALL MANNER OF RIGHTS, CLAIMS, COMPLAINTS, DEMANDS, CAUSES OF ACTION, PROCEEDINGS, LIABILITIES, OBLIGATIONS, LEGAL FEES, COSTS, AND

DISBURSEMENTS OF ANY NATURE AND KIND WHATSOEVER AND HOWSOEVER ARISING, WHETHER KNOWN OR UNKNOWN, WHICH NOW OR HEREINAFTER EXIST, WHICH ARISE

FROM, RELATE TO, OR ARE CONNECTED WITH YOUR USE OF THE SITE.

19. Injunctive Relief.

You acknowledge that violation of any provision of these Terms of Use has the potential to cause

irreparable harm to Landstar and its Affiliates which cannot reasonably or adequately be compensated by monetary damages. Accordingly, you agree that Landstar shall be entitled, without posting a bond

or other security, to injunctive and other equitable relief to enforce the provisions of these Terms of Use. No action for injunctive or equitable relief shall be deemed to waive Landstar’s right to an action

for damages.

20. Indemnification

To the maximum extent allowed by applicable law, you agree to indemnify, and hold harmless

Landstar, its Affiliates and each of their respective directors, officers, employees, agents, and licensors (the “Indemnified Parties”), from and against any losses, costs, expenses, fees, judgments and

attorneys fees (“Costs”) incurred by any of the Indemnified Parties as a result of your use of the Site or its Contents, or by someone posing as you, from material or information, including User Content

and Suggestions, submitted by you, including, on or through the Site, or as a result of your violation of these Terms of Use. Landstar shall have the right to control the defense and settlement of any third

party claim against any of the Indemnified Parties that is subject to such indemnification (and shall be entitled to recover from you the Costs incurred by Landstar in connection therewith), and you agree to

fully cooperate with such defense at your expense.

The disclaimer, limitation of liability, release and indemnification provisions in these Terms of Use are

among the provisions that survive indefinitely after the termination of these Terms of Use and/or when your use of or access to the Site has ceased.

21. No advice or Solicitation.

The content of the Site does not constitute advice or recommendations. You should seek third party

professional advice and recommendations before acting or omitting to act based upon any information

provided on or through the Site.

22. Third Party Rights; Landstar Affiliates

The provisions of these Terms of Use are for the benefit of Landstar, its Affiliates, and each of their respective officers, directors, employees and licensors. Each of these individuals or entities shall have

the right to assert and enforce those provisions directly against you on their own behalf. For purposes

of these Terms of Use, “Affiliates” of Landstar shall mean those entities that control, are controlled by, or under common control with, Landstar.


Revised April 2012

23. Links to other Sites.

From time to time, this Site may contain links to other web sites controlled by third parties. These

links are for your convenience and information only and Landstar is not responsible for the systems, content or information contained on those sites, nor is Landstar necessarily endorsing any such sites.

This Site may also contain links to other sites operated by Landstar. While Landstar may be responsible for the operation of such sites, you should take care to check the terms of use and privacy

policy applicable to such sites, as they vary depending on the nature and services of each site, and who is entitled to access them.

Links to the Site without the express written permission of Landstar are strictly prohibited. To request permission to link to the Site, please contact [email protected]. Landstar reserves the

right to cancel and revoke any permission it may give to link to the Site at any time, for any reason, without any notice, and without any liability to you or any other person. The framing of the Site or

any of its content in any form and by any method is strictly prohibited.

24. Governing Law.

These Terms of Use shall all be governed and construed in accordance with the laws of the State of

Florida, without application of its conflicts of laws principles. You agree that any legal action or proceeding between Landstar and you for any purpose concerning these Terms of Use or our or your

obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction in Duval County, Florida, and we each waive any objection thereto based on lack of personal

jurisdiction or inconvenient forum.

25. Waiver.

Either party’s failure to insist upon or enforce strict performance of any provision of these Terms of

Use shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of these Terms of Use.

26. Assignment.

Landstar may assign its rights and/or delegate its duties under these Terms of Use at any time without

notice to you. You may not assign these Terms of Use or your rights or licenses provided under these Terms of Use.

27. Forward-Looking Statements.

Some of the information on this Site may contain projections or other forward-looking statements regarding future events or the future financial performance of Landstar. We wish to caution you that

these statements are only predictions and that the actual events or results may differ materially. These documents contain and identify important factors that could cause the actual results to differ

materially from those contained in our projections or forward-looking statements. They include, among others, potential fluctuations in quarterly results, retention and dependence on personnel;

technological and market change, competition, risks associated with limited protection of intellectual

property, and future growth subject to risks.

28. Change of Site.

Landstar may change, add to, disable or discontinue this Site at any time, including the information, services and content made available thereon, in whole or in part, at any time and from time to time,

without notice. You are free to decline to continue to use the Site at any time by exiting the Site and

not returning to use it further.

29. Misprints and Errors, Prices and Purchases.


Revised April 2012

Landstar endeavors to provide current and accurate information on the Site. Nevertheless, misprints or other errors may occur. Accordingly, Landstar reserves the right to change the prices, fees and

charges regarding the goods and services available through the Site at any time and from time to time without any notice or liability to you or any other person. Also Landstar cannot guarantee that the

services and goods advertised or offered on the Site will be available when purchased or at any relevant time. Accordingly, Landstar reserves the right at any time to reject, correct, cancel or

terminate any order or shipping request.

30. Additional Terms.

From time to time, Landstar may require that you agree to additional terms and conditions that will be

posted on the Site in order for you to utilize certain features or functions or material offered on or made available through the Site. Such additional terms and conditions are incorporated herein by

reference.

31. Severability.

If any provision of these Terms of Use is deemed invalid, void or unenforceable, that invalid, void or

unenforceable provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

32. Modification of Agreement.

Landstar may modify these Terms of Use at any time, and shall post the effective date of the revised

version of these Terms of Use below. With respect to any material change in these Terms of Use, for at least 30 days after the change we will post a notice on the home page of the Site that the Terms of

Use has been changed. Your continued use of the Site after the effective date of such change

constitutes your acceptance of the changes.

You may not change, supplement or amend these Terms of Use in any manner.

33. Questions or Concerns.

You may contact the Landstar Corporate Communications department with any questions or concerns you have about the Site or for help in using the Site at: [email protected].

34. Languages.

The parties have expressly requested and required that these Terms of Use and all other related documents be drawn up in the English language. Les parties conviennent et exigent expressement

que ce contract et tous les documents qui s’y rapportent soient rédigés en anglais.

35. Relationship.

You and Landstar are independent contractors and no joint venture, employment or franchise

relationship is intended or created by these Terms of Use or your use of the Site.

36. Effective Date and Last Updated.

The effective date, and the date of the last updates made to these Terms of Use is October 5, 2010.


Revised April 2012

PRIVACY POLICY

1. Agreement

This is the privacy policy (the “Privacy Policy”) for the MyLandstarAgent.com site (the “Site”). It governs the collection, use and disclosure by Landstar System, Inc. (“Landstar”, “we” or “us”) of information gathered from

or provided by you as you use the Site. The Privacy Policy is part of and incorporated by reference into the Site’s Terms of Use [Insert live link to Terms of Use] and should be read in conjunction therewith. Capitalized

terms in this Privacy Policy which are not defined in this Privacy Policy, shall have the meaning given to them in the Terms of Use. The term “you” as used in this Privacy Policy, will have the meaning that “you” is given

in the Terms of Use.

Please read this Privacy Policy carefully; it creates legal obligations. By using the Site, you are acknowledging that you have read and understood this Privacy Policy and agree to be legally bound by it, and you are

consenting to Landstar’s collection, use and disclosure of information gathered from and provided by you in connection with your use of this Site as set forth in this Privacy Policy.

2. Purpose of Site – Business Purpose and Business Information Only

The Site is provided for use by Landstar’s Permitted Agents to help them better market Landstar’s services and expand their own Landstar business. The Site is only to be used for these commercial business purposes and

is not to be used for personal use. Thus, Landstar expects and requires that any information that you provide through your use of this Site will be business information pertaining to the business of the Permitted Agent on

whose behalf you are using the Site. Landstar requires that you refrain from providing any personal non-business information about yourself (or others). Any information you provide will be treated as business

information and governed by this Privacy Policy and you agree that any information you provide will be business information.

3. Scope of Policy – only information gathered through this Site

This Privacy Policy only governs information gathered from or provided by you when using the Site. It does not apply to information gathered from or provided by you on other sites, including other web sites owned or

operated by Landstar or sites to which this Site links. Further, the Privacy Policy does not apply to information

gathered about or provided by you from sources other than through your use of the Site, including, without limitation, offline, through our business arrangements with you, or otherwise.

4. The Information We Collect

Business Information Only. This Site is for use only by Permitted Agents and their representatives and is only

to be used in connection with the Landstar related business of these Permitted Agents. Thus, the only

information that you should provide through your use of this Site is business information pertaining to the business of the Permitted Agent on whose behalf you are using the Site. Landstar requires that you not

provide any personal non-business information about yourself (or others) and you agree that any information you provide will be business information. Information by which you as an individual may be identified is

referred to in this Privacy Policy as “Personally Identifiable Information”. However, the only Personally Identifiable Information you should provide through the Site is business-related information, such as your

name, your business title, your business credit card information, and your business contact information, such as your business email and your business mailing address.

Examples of Information Provided or Collected. The circumstances in which you may provide us or we may

collect information, including Personally Identifiable Information, from you include, for example, when you register on the Site, when you send us inquiries, comments and Suggestions using email addresses provided

for such use on the Site, when you order material from the Site, such as Landstar stationery, Landstar shirts, business banners, business cards, and similar material that we make available for purchase through the Site, or


Revised April 2012

when you post User Content on or through the Site using one of the user forums that may be made available

from time to time.

Automatically Collected Information. There are a number of ways in which we may collect information from

you automatically, such as the following:

Landstar Software. Including while processing requests and other transactions at the Site, Landstar

software may record general statistical and tracking information, such as the date and time you access

the Site, and the time you spend using the Site;

IP Addresses: Other. Landstar may automatically receive and record information in our server logs

from your browser, including your IP address (the Internet address of your PC), your computer's name, the type and version of your web browser, referrer addresses and other generally-accepted log

information. We may also record page views (hit counts) and other general statistical and tracking information, which will be aggregated with that of other users, including for us to understand how our

Site is being used;

Cookies. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a web site's computers and stored on your computer's hard drive.

Cookies can be used to provide you with a tailored user experience and to make it easier for you to use the Site upon a future visit without registering again, for example. Landstar will retain cookies

that are set on our Site and will use them to recognize you when you return to our Site. You may be able to set your browser so that it does not accept cookies, in which case you may be unable to

access the Site or use Site services.

Computer Configuration. In order to determine whether your computer is supported by our system, we may collect certain other information by which you may or may not be identified. This information

includes, but may not be limited to, your computer’s operating system and browser, as well as the presence of any software that our Site may require for operation with your computer, or other third

party software on your computer.

Monitoring. Landstar may, but is not obligated to, monitor your use of the Site and by using the Site

you are consenting to such monitoring.

5. Our Uses of this Information

General Use. We may use and disclose, and permit others to use and disclose, the information we collect

and/or you provide to us through the Site, including without limitation, Personally Identifiable Information, in connection with our relationship with you as a Permitted Agent, and also for any other Landstar-related or

Landstar-enterprise-related business purposes. In addition, we may use and disclose, and permit others to use

and disclose, the information we collect and/or you provide to us through the Site, including, without limitation, Personally Identifiable Information: to respond to your inquiries and requests; to send you notices and

information; to process payment for orders you place through the Site for Landstar materials; to fulfill and ship such orders that you place through the Site; to communicate with you regarding your use of the Site; to

communicate with you regarding Landstar business; to send you information, offers and opportunities; to improve the operation of the Site and our business; and also for resource management and internal business

evaluation purposes.

Aggregated Information. We may compile statistical and aggregated information about users of the Site and use and disclose this information for any purpose.

Landstar Affiliates. We may disclose your information to Affiliates of Landstar and allow them to use and disclose your information, including your Personally Identifiable Information, for any Landstar-related or

Landstar-enterprise-related business purpose. Affiliates of Landstar are those companies that control, are controlled by, or under common control with, Landstar.


Revised April 2012

Service Providers. We may employ other companies, service providers, and our own Affiliates of Landstar, to

perform functions on our behalf, such as maintaining the Site, providing services related to the Site, collecting information, responding to and sending electronic mail, fulfilling orders for products or services, or other

functions necessary to our business. We may disclose your information to these companies for the purpose of performing their functions for us.

Safety. We may use and disclose your information, such as to attorneys, private investigator organizations or law enforcement agencies, as we view necessary to protect our safety, rights and/or property, and/or that of

others, including, our employees, agents, Affiliates or other users of the Site, and to report abuse or violation

of the Site or the Terms of Use.

Legal Requirements. Landstar may reveal your information, including your Personally Identifiable Information,

to the extent we reasonably believe we are required or permitted to do so by law, and also in connection with its obligations under the DMCA. The type of information we are legally required to disclose may relate to

criminal investigations or government tax reporting requirements or civil proceedings. In some instances such as a legal proceeding or court orders, we may also be required to disclose certain information to authorities or

pursuant to a subpoena. We may also disclose your information, including your Personally Identifiable

Information, when we enforce our rights or to investigate suspicion of illegal activities.

Enforcing the Terms of Use and Privacy Policy and other agreements with Landstar and its Affiliates. We may

use and disclose your information, including your Personally Identifiable Information, as needed in order to enforce or prevent violation of the Terms of Use, this Privacy Policy, and other Landstar contracts or Landstar

Affiliate contracts to which you are a party.

Transfer of Assets. Landstar shall be entitled to transfer to a third party any and all information it collects

through this Site, including any Personally Identifiable Information, for any Landstar business purpose and also

in connection with a sale of all, or substantially all, of the assets of Landstar or the particular business division of Landstar with which the information was used. The successor shall be entitled to use and disclose the

information on the same terms and subject to the same restrictions as were applicable to Landstar.

User Content. Suggestions. If you post User Content on or through the Site, such User Content and any

Personally Identifiable Information that you may include with such User Content, is being made available by you so as to be visible to other Site users and Landstar cannot control the further use or disclosure of such

User Content. Landstar may itself use and disclose such User Content without restriction. Similarly, if you

provide Landstar with Suggestions, Landstar may use and disclose such Suggestions and any Personally Identifiable Information that you provide with such Suggestions, without restriction.

6. Security

We have put in place reasonable security systems designed to prevent unauthorized disclosure of information

you provide to us. These systems are structured to deter and prevent hackers and others from accessing this

information. Due to the nature of Internet communications and evolving technologies, however, we cannot provide, and must disclaim, any assurance that the information you provide to us will remain free from loss,

misuse, disclosure, or alteration by third parties who, despite our efforts, obtain unauthorized access.

7. Use by users outside of the United States.

If you are located outside the United States, by using the Site you are consenting to the transfer and/or

transmission of your information into the United States and to the collection and use of your information in accordance with this Privacy Policy. You acknowledge that the laws of the jurisdiction in which the information

is kept will determine the protections afforded to your Personally Identifiable Information, and that such protections may not be as strict as your home jurisdiction. Landstar stores and processes the Personally

Identifiable Information it gathers through your use of this Site in the United States.


Revised April 2012

8. Children

The Site is not directed to or intended to be used by persons under the age of 18, and Landstar does not knowingly collect Personally Identifiable Information from persons under the age of 18.

9. Update your Personally Identifiable Information.

If your contact information or other Personally Identifiable Information that you have provided to us through the Site needs to be updated, please promptly contact us at [email protected] and provide

sufficient information so that we can properly update your information. We may ask you questions in order to confirm your identity and to ensure the right information is updated. We do require that you keep this

information up to date and accurate.

10. Changes to this Privacy Policy

From time to time, Landstar may change its Privacy Policy. The effective date of the Privacy Policy will appear

at its end. When the Privacy Policy is materially changed, we will post a notice on the home page of the Site for thirty days that the Privacy Policy has been modified. Your continued use of the Site after the effective

date of the change constitutes your consent to the Privacy Policy, as changed, and to its application to all information gathered before or after its effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please send an e-mail to [email protected].

12. Effective Date and Most Recent Changes

The effective date of this Privacy Policy is October 5, 2010.

The Privacy Policy, as of October 5, 2010, was modified from its prior version as follows: to make formatting

changes; to reorganize it; to clarify that the Site is to be used for Permitted Agents business purposes and not for any other use or personal use; to clarify that only business information should be

provided and that non-business personal information should not be provided; to clarify the nature of the information that may be collected; to clarify the use and disclosure that may be made of the information

collected, including that Landstar may use and disclose the information collected for any Landstar-related and

any Landstar-enterprise-related business purposes; and to identify where the information collected is to be stored by Landstar; to eliminate the requirement that a summary of changes be provided with respect

to changes in the Privacy Policy; to clarify the new effective date of the Privacy Policy; and other changes. We recommend that you review the revised Privacy Policy in full to be sure you understand and agree with its

terms.

Copyright ©2010 Landstar System, Inc. All Rights Reserved.

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