Landscape & Datacenter Innovationfm.sap.com/data/UPLOAD/files/Landscape and Data Center...

Introducing SAP’s Landscape and Data Center

Innovation Platform Phil Jackson – SAP Solution Engineer

© 2013 SAP AG. All rights reserved. 2 Customer

CIO challenges

Physical Infrastructure

Virtualization

SAP and non-SAP Applications

Cloud Hybrid On-premise, Virtual and Cloud Datacenter

Business Agility &

Innovation

Business Continuity

Cost Containment


IT Data Center and Landscape management challenges

Resources tied up in operations instead of innovations (80%

vs. 20%)

Lengthy problem detection and diagnosis (across

infrastructure, network, applications)

Expensive administrator resources are required to resolve

routine issues

Too much time, money and effort spent on manual, repetitive

SAP related tasks (System cloning / copy / refresh; Hardware & system

setup, Infrastructure procurement, Customizing and consulting for system

configuration)

80% Ongoing IT Operations

20% New IT Project Initiatives


New strategies are needed

• Instead of focusing on supporting individual IT assets,

enterprises must automate IT processes to support and

manage business processes across the enterprise.

• IT departments must move beyond the traditional

silos, and work together with the business units in a

more coordinated manner. Further, IT organizations

should ensure their support providers can take a similar

approach - including taking advantage of service level

agreements.


Solution – SAP Landscape & Datacenter Innovation Platform Automation, Flexibility, Lean Architecture

Physical Infrastructure

Virtualization

SAP and non-SAP Applications

Cloud Hybrid On-premise, Virtual and Cloud Datacenter

Discover

Visualize

Monitor

Automate

Schedule

Orchestrate

Configure

Copy/Refresh

Provision

© 2013 SAP AG. All rights reserved. 6 Internal

8. Provision Training System

For the users of the new version of the app.

3. Monitoring - Alerts

End-to-end, Top-down monitoring

7. New Test System – Copy/Refresh

For the application upgrade

4. Automated Corrective Actions

Orchestrated incident resolution

6. Configure Network Settings

Before creating a new test system

5. Human Decision

Upgrade the application to avoid similar issues

Solution – SAP Landscape & Datacenter Innovation Platform Use case

1. Landscape Discovery

Infrastructrue, Applications, Dependencies

2. Visualization

To understand how performance affects end-users

Discover Visualize Monitor


Closing the gap between Enterprise Architects and

Infrastructure Operations

Business

Processes

Infrastructure

Applications ABAP J2EE

Infr

astr

ucutr

e

Opera

tions

Ente

rpris

e A

rchite

ct

Enterprise Architects model business processed

with BPM tools (like ARIS, Solution Manager,…)

Modeling on system level

Auto discovery of infrastructure with inventory

management and network management

SAP Solution Manager closes the gap between

infrastructure, application and enterprise architects

and provides single source of truth













5. Human Decision





2. Visualization


Automate Schedule

Orchestrate


Visualize Business-centric Management Identify business performance


Discovered business services &

frontends

View transactions in a business

context while maintaining the ability

expose detail and drill deeper into

the infrastructure

Graphical view of IT

devices, applications,

dependencies and their

health

IT infrastructure and

application alerts visible

in one central alert inbox


SAP’s Monitoring and Alerting Infrastructure – The Evolution

SAP End-to-End

Monitoring and

Alerting Infrastructure

Local

RZ20

ABAP

Central

RZ20

ABAP SAP

J2EE

SAP (ABAP,

Java, BOBJ,

SUP, HANA,

…)

Non-SAP (IBM

WebShere,

Tomcat, MS

.Net)

Scenario

based

Monitoring System,

Database

and Host

Monitoring

PI Mon IC Mon

EE

Mon BI Mon

Integration of SAP IT

Infrastructure

Management

Configuration

Management

Database

Monitoring

and

Alerting

Integration

CMDB

Integration of

Business Process

Monitoring

SAP Solution Manager 7.1

Business Process

KPI Monitoring

Data Consistency

Management

Job Scheduling

Management

Business Process

Performance

Optimization

SP01

SP05

SP05 Next

…


Run SAP Like A Factory – Application Operations Provide Global Transparency over Solution Landscape

System

Monitoring

E2E Trace

Analysis

Operations Control Center

End User

Experience

Monitoring

Management

Dashboards Alert Inbox DVM KPI

Reporting

CA Wily

Introscope

Detect availability, performance

and exception problems

Systems and Applications

Interfaces and Jobs

Analytics layer

Orchestration layer

End User scenarios

Automate operations activities by

Automated problem detection via

Monitoring, Alerting and Analytics

Component and cross-component

Problem resolution / Root Cause

Analysis

Guided procedures for regular tasks

Increase end user satisfaction Ensure satisfying performance

and availability for end users

Reduce data volume compliant

to legal obligations

Management Dashboards for

most common and stable KPI‘s

Intuitive graphical UI‘s

Technical

Support Functional

Support


Manage SAP Application Landscape

Automate system clones, copies and refreshes for physical and virtual environments

Enable virtualization of SAP landscapes

Manage system growth and capacity requirements

Automate manual steps for post-copy activities

Requirements to Manage SAP Landscape

Monitoring Solutions

Proactive production monitoring solutions

Identify production issues in real-time

Generate alerts for SAP and non-SAP Applications

Discovery and Impact Analysis

IT Process Automation Solution

Manage alerts and identify issues to create incidents for real issues

Automatically react on alerts and incidents

Automate standard IT processes for your SAP landscape

Run workflows to get approval as part of typical IT processes


SAP Extended Diagnostics by CA Wily Feature Overview

Business-centric

Management

Complete

Performance X-Ray Real-Time Production

Monitoring

Improve End-User

performance

Application

Lifecycle Support

Manage Your

SAP

Landscapes

Support business outcomes

prioritize resources by business impact

Single solution supporting IT operations, end-users, application support, business owners

Detects quality issues and bottlenecks in dev and test to improve quality and prevent product problems

Extensibility for SAP

and non-SAP

Context and clarity

beyond silos












5. Human Decision





2. Visualization


Configure Copy/Refresh

Provision


Manage your network configuration and provisioning

Reduces costs by automating time-

consuming manual change, configuration,

and compliance tasks.

Distribute configuration changes to all your active

network devices

Collect configuration of all your active network

devices

Compare configuration history with current

configuration


Provision


QAS

Up-to-date

business data

QAS

Outdated

business data

System clone / copy / refresh Use case examples

Example: Create isolated testing, demo or

training systems

System Refresh System Clone System Copy

Example: Create new QA/TEST systems

PRD

PRD

PRD

PRD

QAS

TST

PRD

Example: Update existing QA/TEST systems

with latest business data


Provision


You know the business value of SAP solutions Put you in control of SAP on-premise solutions

Accelerate provisioning and evaluation of SAP Software from weeks to minutes

Quickly provision SAP on-premise systems in the public cloud

Ideal for PoCs, test, training, demo and evaluation purposes

Innovate faster

Reduce risks and iterate quickly during SAP implementations; take projects into productions

much faster in a winning combination with Rapid Deployment Solutions and SAP services

Reduce TCO

Leverage latest business innovations delivered as software appliances to eliminate cost,

complexity and efforts

Cloud enable the on-premise world and reap the benefits of cloud computing

Cloud


Provision


Benefits you can realize with SAP’s Landscape & Datacenter

Innovation Platform

Business Agility &

Innovation

Business Continuity

Cost Containment

Lower IT costs and risk While doing more innovations,

changes, quality

Improved service levels To meet or exceed the needs of the business

More business innovation Maximize IT responsiveness for faster

time to market

Flexibility

Automation

Lean Architecture


SAP IT Infrastructure Management Feature Overview

Automated Discovery Real-Time IT Monitoring

Application

Lifecycle Support

Manage Your

SAP

Landscapes

Match business

demand to IT

resources

Business impact

analysis

Infrastructure

Discovery and

Monitoring

Integration to

Solution Manager

Root Cause for IT

issues

KPI Reporting

Visualized

Dependencies

Integrated CMDB


SAP NetWeaver Landscape Virtualization Management Feature Overview

Automated Capacity

Management

System Cloning Start, Stop & Relocate

Systems, Mass

Operations

System

Copy/Refresh

Landscape

Visualization

End-to-End Visibility &

Monitoring of all Infrastructure

Layers

Third-Party

Support &

Extensibility

Automation of operational best practices

Reduce time and effort

Improve operational agility

Simplify landscape management

Reduce SAP TCO

Manage Your

SAP

Landscapes


SAP IT Process Automation by Cisco Feature Overview

Deploy Quickly. No Agents and small footprint

Consistent troubleshooting and remediation no matter time of day with audit trails

Integrate into existing monitoring solutions (Microsoft, HP, IBM, BMC, CA, etc)

Automate SAP

and non-SAP IT

Operational

Best Practices

400+ Best Practices

Content Flows for SAP

Business Apps and HANA

Automate Alert &

Incident response

process

Automate

remediation with

Approvals

Automated Reports

of IT Operational

Process Runs with

built-in ROI

Visual Modeling of

IT Operational

Processes

Third-Party

Adapters &

Automation Packs

w/ Solman 7.1

support Automate Run SAP

Operations and

Procedures


Run IT Processes

automatically

Monitoring of IT and

Application

Landscape

Create System

Copies

Manage SAP Landscapes & Infrastructure

Solution Manager


SAP IT Process

Automation by

Cisco

SAP Extended

Diagnostics by CA

Wily

SAP NetWeaver

Landscape

Virtualization

Management

Recommended Solutions to manage your SAP Landscape

Solution Manager

SAP ITIM

IT Management

- SAP Solution and Solution Extensions (ALM)

Solution Focus Section


SAP Extended Diagnostics by CA Wily (SED) Detect and triage SAP and non-SAP application issues proactively

SAP Extended Diagnostics helps your organization detect and triage application

issues proactively – before SLAs are breeched and users are affected

With it, it is easier than ever to measure IT service levels, customer experience, and

the associated impact on business revenue for the complete application landscape

(SAP and non-SAP)

Build & Test Deploy Operate Optimize Design Requirements


SAP NetWeaver Landscape Virtualization Management (LVM) More Automation – Less Administration – Optimized SAP landscape management


SAP LVM solution aims to automate repetitive tasks and gain

unprecedented visibility and control over SAP systems in both traditional

and virtual infrastructures

IT-Infrastructure

SAP

Applications

IT Infrastructure

Virtualization Storage Servers Network

Management

Framework

SAP

Solution

Manager

Private or Public

Data Center or Cloud

LVM Versus TDMS


SAP IT Infrastructure Management Auto discovery and management of infrastructure configuration items and

relationships

Customer

Incident &

Service Request

Management

Service Level

Management

Knowledge

Management

Change

Manageme

nt

Problem

Management

Installed-Base

& Object

Management

Installed-Base & Object

Management

Track and manage

configuration IT items which

are referenced in service

processes

Installed-base management tracks hierarchical and structured information of the IT infrastructure, allows the

installation of individual objects, and the download of functional locations from SAP ERP

Object management documents the details of the individual objects of the IT infrastructure, optionally by

downloading equipment information from SAP ERP, as well as the relationships between these objects

Object references in service transactions establishes links to all affected IT objects during incident, problem,

and change processing, to complete the requests efficiently

Integration to change management automatically updates status information of IT objects assigned as

references to requests for change


SAP IT Process Automation by Cisco Increase operational efficiency for heterogeneous IT Landscape


With the SAP IT Process Automation application by Cisco, you can improve your

operational efficiency and system reliability by standardizing critical

operational processes across heterogeneous IT Landscapes (SAP and non-SAP

software), with well over 300 out of the box automation workflows that drive

operational excellence

Unified IT Incident Response

Predefined Corrective Actions

Advance reporting for Compliance

Visual Configuration Environment


RunSAP Like A Factory – Automating Technical Operations

Use Case

Solution Manager Alert Inbox

Chan

ge M

anag

emen

t

RunSAP Automation Factory

Incident Management

SAP IT Process

Automation by Cisco (450+ Process Flows)

Inspect Adapt

Do Plan

Restore /

Improve Service

Application Operations

SAP Extended

Diagnostics by CA Wily

Infrastructure Operations

SAP IT Infrastructure

Management

Business Process Operations

SAP Solution Manager


SAP Landscape & Datacenter Innovation Platform Route to operational best practices

Configuration

provisioning

SAP and non-SAP

Appl. monitoring,

SAP Solution Manager

Business Agility &

Innovation

Business Continuity

Cost contain-

ment

Discovery & CMDB

Network & System

Monitoring

Java & .NET

Diagnostics

PreDefined

Custom

Automated

Administration

& Maintenance

Automated

Troubleshooting &

Corrective Actions

450+ Process Flows

E2E Transaction

Tracing

System

Clone/Copy/Refresh

Automated Capacity

Management

Cloud Pre-configured SAP

Business Suite content

Provision SAP systems

to cloud

IT Service

Management

Application

Lifecycle

Management

Business Process Operations

Application Operations

IT Infrastructure Operations


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