LAN TRAN Technical Resume 2015
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Transcript of LAN TRAN Technical Resume 2015
LAN TRAN4919 Monument Road Philadelphia, PA, 19131
Professional SummaryService-oriented Senior Helpdesk analyst with over 15 years background in Helpdesk/Desktop/Network environments. Core competencies include Outlook, Word, Excel, and Powerpoint ver 2003-2013, Hardware troubleshooting all versions of WINDOWS troubleshooting and specifically hands on WORD formatting/training combined with excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Skills- Troubleshooting remote connectivity issues- Thorough knowledge in Microsoft OUTLOOK, WORD, EXCEL, POWERPOINT 2003-2013- Worksite/Filesite Document managment and administration- MACPAC add-in for WORD- PDF authoring w/ Acrobat Pro and Nuance PDF Professional- HEAT and INCONTACT call managment software- Active Directory administration- Basic HTML editing
ExperienceAllegis Systems @ Morgan Lewis & Bockius
Senior Helpdesk Analyst2006 - Present
Dynamic Digital Systems Roving Network Engineer
o NOVELLo WINDOWS NTo DESKTOP hardware and software
Jan 2001-2002
Ravisent Technologies NT40 Network administrator Maintained 50 desktop environment to support DVD hardware and software
integration
Jan 2000-Jan 2001
SEPTA Y2K hardware and software for entire SEPTA administration Supervised and trained highschool interns in mentorship program through SEPTA
April 1999 – June 2000
EducationCommunity College of Philadelphia – Associates Degree Jazz Performance
Due to the collapse to the IT sector at that time, I opted to go back to school for a college degree.
o Majoring in Jazz Guitar Performance GPA: 3.0
2002-2006
