Business IT Support contracts

www.lakewooditsupport .co .uk

An introduction to CommercialCARE

Running a business can be stressful enough but coping with troublesome IT systems can cost thousands in lost time and sales. We at Lakewood IT Support, understand that you need to concentrate on your business and not have to worry about maintaining your IT systems.

That’s why at Lakewood IT Support we have tailor made a business support package to help small businesses get what’s important a stable and effective It system without spending a fortune. Our CommercialCARE packages provide you with your own IT department without the cost. You even get your own IT manager dedicated to your business to help, advise and show you how you can use your IT system to get the most out of your business.

CommercialCARE is broken down into four different contracts all providing full cover for your business. Each can be adjusted to fit your business at a cost that suits you.

Why take out a CommercialCARE contract?

A CommercialCARE contract will relieve you of all the tasks that come with maintaining your business computers and network. We take total responsibility for the smooth running of your IT systems so you can concentrate on running your business.

Computers are part of almost every business no matter how small. Even if you’re just using one computer to print invoices and reply to emails they are still a vitally important part of your work.

However helpful they may be, computers are never 100% reliable. All of us have experienced a problem with our computers at some point. The last thing you need as a business owner is an IT problem causing delay to your customers or even worse losing important files because you didn’t have an offsite back-up.

CommercialCARE gives you peace of mind and full cover with instant remote support right when you need it. We can also offer onsite support and back-up facilities. But most importantly we monitor and maintain your IT systems weekly to detect and prevent problems before they occur, saving you time and money.

How will CommercialCARE really benefit you?

You can concentrate on running your business not your IT systems- Your responsibilities for the smooth runnings of your IT systems are removed, so you and your staff don’t lose valuable time when a problem occurs.

- We give you a better working environment because there is nothing worse than a slow or unresponsive computer. We regularly maintain your systems to make sure they are running as they should be preventing problems from occurring and giving you and your employees a smoother more productive system.

Saving you real money- By regularly maintaining your IT system and being on hand for instant support if you do encounter a problem, we save you time and lost production, potentially saving thousands each year.

-Affordable easy to cope with monthly payments with no tie in period, and you just pay for the computer cover you need.

Professional help and support right when you need it-We provide you with your own IT manager dedicated to your business its like having your very own IT department to call when you experience a problem, but without the cost.

-Unlimited remote support and training instantly no waiting around or having to purchase session codes.

What do you get with CommercialCARE?

Unlimited Remote technical supportYou will receive instant remote support for your PC when you need it no waiting around. All you need is an internet connection on your computer to receive remote support.

Unlimited remote user trainingWe provide you with remote onscreen training, this is a great way to train employees on new software. It saves time and money and you don’t need to send staff away for a training course. It can all be done in your office during office hours.

Weekly maintenanceWeekly clean-up of junk files, hard drive defragmentation, and removal of unnecessary start up programs to improve system performance and prevent future problems. This can even be done out of your office hours.

Weekly security checksProviding full active spyware, malware and virus detection each week to find any early threats and remove them before they cause any damage.

Software updates We will monitor all your essential software for any important updates, making sure your system and software is up to date and running perfectly.

Personal IT manager We will provide you with your own IT manager available to offer help and advice when you need it. He can offer tips on how to make the most of your current IT systems.

On-Site supportWe offer on-site support in the rare occasion remote assistance doesn’t provide the help you need.(Callout fees apply)

Telephone AssistanceUnlimited telephone assistance and advice line available Mon-Fri 9am-5pm (Other times by arrangement - additional fees may apply)

Regular managed back-upRegular onsite back-up stored safely off site so your data is safe and ready if you ever need it.

Network Support If you need help maintaining or setting up an office network, we can do that for you and offer monthly maintenance.

Office equipment supportSupport with your office equipment such as printer and scanners

Find out which CommercialCARE contract is best for you on next page

CommercialCAREStarter

CommercialCAREEssentials

CommercialCAREPlus

CommercialCARE Advanced Cover

Unlimited remote technical support

Unlimited remote training

Weekly PC clean-up. Removes all temporary files and junk files that build up over time and cause loss of performance.

Weekly virus, spyware and malware check & removal

Weekly hardware test to pick up any early signs of failure to prevent loss of data.

Monthly software check to make sure your running the latest versions for added security and usability

Personal IT manager dedicated to your business. Personal advice and consultancy.

On-site support

Telephone assistance9am-5pm Mon-Fri

Office equipment support (printers, scanners ect)

Regular Back-Up

Network Support and maintenance

Monthly cost per PC(All Inclusive)

Call-out fees apply £20 within 10 miles plus £20 per hour

Cover for 10 PC’s only

For 1 user only

Call-out fees apply £20 within 10 miles plus £20 per hour

For 2 users only

Cover for 10 PC’s only Cover for 10 PC’s only

For 5 users only

Cover for 10 PC’s only

For 10 users only

On-site back-up 1TB limit

On-site back-up Unlimited space

On-site back-up 500GB limit

Call-out fees apply £20 within 10 miles £50 over 10 miles

Call-out fees apply £20 within 10 miles £50 over 10 miles

£10 £15 £22 £28

no minimum number of computers you need to coverno hidden monthly chargesno hidden V.A.Tno tie in contract periodno compulsory call out fees

So what’s the catch?

We guarantee you peace of mind and a competitive affordable service that you will really benefit from. You will have a number of payment options including one off payments and monthly direct debits. We have no minimum order so you really can cover just one computer from as little as £10 per month or a one off payment of £120 no strings attached you can even cancel your contract whenever you wish. All our contracts last for 12 months; you can freely add more computers to your existing contract at any stage.

You won’t find any compulsory call out fees, in fact once you have arranged the type of contract the wish to purchase you can start your cover within minutes as you don’t need to install any programs on your computer, change your firewall or touch a thing. Your cover will start straight away and we don’t even need to come to your premises meaning no call out fees and no interruptions leaving you to get on with your business, because after all we are here to save you time and money.

There isn’t one

£10 Per Month Per Computer

£120 Per Computer Single Payment

Or

£15 Per Month Per Computer

£180 Per Computer Single Payment

Or

£22 Per Month Per Computer

£264 Per Computer Single Payment

Or

£28 Per Month Per Computer

£336 Per Computer Single Payment

Or

All prices are for a 12 month period per computer or laptop added to care plan

Start your CommercialCARE support today

Contact us now to find out what plan is best for you

call - 07816992326email - info@lakewooditsupport.co.ukWeb - www.lakewooditsupport.co.uk

Lakewood IT supportPart of the LakeWood Group London - Hereford