Lakeside 2016

2 • © 2015 Lakeside Software

About Lakeside SoftwareIndependent Software VendorFounded in 1997Privately heldHQ in Michigan with footprints EMEA and APACPatented TechnologyOver 2000 customers, managing more than 3 million seats24/7 global Technical SupportPartner Centric Focus


Partner Centric FocusMore then 500 Channel Partners

Worldwide SI Partners

Strategic Alliances

MarketPlace Partners


SysTrack MarketPlace


Back to Basics and the IT Evolution

Acceptable User Experience

User IT Evolution

“My desktop is slow”

“My session freezes/crashes/hangs”

“Takes agesto login”

user user

CPU & memorybottlenecks

Network bandwidth

Network latency

VM hostbottlenecks/issues

Storage constraints

App & OSfaults

Applicationlatency

Hardwarefaults

IT NET SQL


What is the problem?

…and you can’t what you

don’t see

AssessDesign Build

OperateFix

There is no insight !!!


What is required?The Right InformationAt the Right Time

In the Right Place


Lakeside SysTrackPerformance and health monitoring for the user and the desktop• to improve the user experience• to solve problems• to plan, scale and design a desktop environment• with migrations and transformations• with information for charge back• with license management and auditing• with problem-desktop projects• with Asset Management• with Procurement management

Gives you insight in basically everything!


Improve the user experienceComparative

analysis

Root cause analysis

Implement fix

Measure User

Experience

Focus on top 3 issues

Install


ArchitectureAgents deployed to:• Desktops, laptops, virtual desktops (inc. non-persistent)• Intrastructure & app servers• XenApp/Terminal Services

Bi-directional micro agent • 100Mb local storage• Less than 0.5% CPU utilisation• 100k/day network upload

Samples every 15 secs with daily uploadsScalable to 1M+ nodes

SysTrack Business Intelligence Solution

Lakeside 2016

Data & Analytics

Transcript of Lakeside 2016