451 Paxton Street, Port Perry, ON L9L 1A8Main Switchboard: 905-985-7321

Website: www.lakeridgehealth.on.ca

Patient Services DirectoryPatient Services Directory

BOWMANVILLE

OSHAWA

PORT PERRY

WHITBY

Includes Community Supporters Section Directory

Please take this complimentary copy home with you.

PORT PERRY

UPDATED FEBRUARY 2009

LAKERIDGE HEALTH PORT PERRY

2

A word from the President and C.E.O………….

Dear Patients, Families and Visitors:Welcome to Lakeridge Health. We hope to make your stay as comfortable as possible. We understand that being in hospital can be a stressful time for you and your family. Our dedicated team of healthcare professionals and volunteers strive to show you that your well-being is our priority. This directory has been designed to tell you about the many services offered at Lakeridge Health and how you can reach them. Please take the time to read it and ask about anything that you don’t understand. The more you know about your hospital the more comfortable you will feel in these surroundings. At Lakeridge Health, we endeavor to provide the highest standard of patient care. If for any reason you feel that we have not met this standard please speak with any member of your health care team. By working with you in meeting your expectations we are all “Better Together”.

Kevin Empey

3

Table of Contents

1. About Lakeridge Health Corporation•OurVision .................................5•OurMission ...............................5•OurCoreValues ........................6•GeneralPolicyInformationoCodeofConduct .....................6o Latex Free Policy ....................6o Scent Free Policy ....................6

•PrivacyoOurCommitment ...................7oCollectionofPersonalHealth

Information ............................7o Use of Personal Health

Information .............................7o Disclosure of Personal Health

Information .............................7o Accessing your Personal

Health Information ................8oHowtoContactUs .................8o Personal Health Information

Privacy Policy .........................8•YourSafety ..............................10•MedicationInformation ..........10•MedscheckProgram ................11•DischargeInformation ............11•LakeridgeHealthis

“Listening” ...............................12•TrilliumGiftofLife ................12

2. Lakeridge Health Port Perry Information•AboutLakeridgeHealth

Port Perry ................................13•ClinicalProgramsavailable

at this site ................................13•GettingHere ............................14

3. Patient Information•CellPhones,Walkie-Talkie’s

and Other Electronic Equipment ...............................15

•CommitmenttoEnergy .............Conservation ...........................15

•DischargeInformationo Waiting for a Room in Long TermCare .............................15

o Patient Accounts ..................15o Billing and Additional Charges .................................15

•FoodoCafeteria ...............................16oVendingMachines ................16

•FireandSafety ........................16•GiftShop ..................................17•Hairdresser..............................17•InfectionPreventionandControloInfectionControlGuidelines

for your Visitors ....................17•LostandFound .......................17•Mail ..........................................18•Newspapers/Magazines ..........18•Parking ....................................18•PatientRelationsService

o If you have a Question or Concern .................................18

o Patient Satisfaction Surveys .................................18

•PatientLounge ........................19•QuietRoom ..............................19•PatientTransfers ....................19•PersonalSmallAppliance

Items ........................................20•SpiritualandReligiousCare ..20•Smoking ...................................20•TelephonesandTelevisions

o Patient Information Phone ..20

4

o Pay Phones ...........................20o Telephones ............................20o Television Rental ..................20

•VisitingHours .........................21•WhattoBring ..........................21•WhatnottoBring ...................22•YourRoom ...............................22•YourWashroom.......................22

4. Community Services•CommunityResources

o Adult Day Programs ............23oAlzheimer’sSocietyof

Durham Region ....................23oCommunityCareDurham

Respite Program ...................23oDurhamAccesstoCare ........23oCommunityCareDurham ...24o Huntington’s Society of

Canada ..................................24oLifelineCanada ....................24oMultipleSclerosisSociety–DurhamRegionChapter ......24

oSeniorCitizensClubof Port Perry .............................24

oScugogMemorialPublicLibrary ..................................24

5. How You Can Help Us•TheAuxiliarytoLakeridge

Health Port Perry ...................25•PortPerryHospital

Foundation ..............................25•VolunteerResources ...............25

5. Calendar ............................266. Community

Supporters .........................27

PLEASE NOTE: We are constantly changing to meet your needs. The information presented here may be subject to change.

5

About - Lakeridge Health CorporationLakeridgeHealthCorporationiscomprisedoffourhospitalslocatedinBowmanville, Oshawa, Port Perry and Whitby. On any given day, 1,200 people walk through our doors to access one of the many services we offer to the community. We strive to work with our many healthcare partners to promote health and deliver excellence in care to more than 500,000 people in our rural and urban communities. The expertise, energy and commitment of 4,000 staff and physiciansenableustorealizethisvision.Lakeridge Health has about 600 beds that encompass nine (9) clinical programswithinanoperatingbudgetof$275million.MostofLakeridgeHealthfundingcomesfromtheOntarioMinistryofHealthandLong-TermCare.

The nine (9) clinical programs are:• EmergencyServices• MaternalChild-Obstetrics,Paediatrics,NeonatalIntensiveCareUnit• Medicine• MentalHealth/Addictions• Nephrology• Oncology• Surgery• PostAcuteSpecialtyServices(PASS)• RuralHealthServices

NotallprogramsareavailableatallLakeridgeHealthsites.Ifyourequirecare not offered at the site to which you were admitted, we will arrange for appropriate and timely transfer. Lakeridge Health is governed by a voluntary Board of Trustees that is comprised of members from the community.

Our VisionWorking together for excellence in healthcare.

Our MissionLakeridge Health will:

• Ensureaccesstoabroadrangeofhealthcareservices• Maximizequality,safetyandpatientsatisfactionwithinahealthywork

environment • Partnerwithotherproviderstofacilitateaccesstointegrated

healthcare services

6

• Operateefficientlyandeffectively,advocatingforadditionalresourcesas appropriate

• Provideprofessionaleducation,trainingandresearchOur Core ValuesAt Lakeridge Health, we believe in:

• Compassion,caringanddignity• Responsiveness,reliabilityandpursuitofexcellence• Integrity,honestyandopenness• Trust,confidentiality,andaccountability• Equityandrespect

Partnerships, improved programs and excellence in staff performance mean better care for patients. At Lakeridge Health we strive to be Better Together.This Directory has been developed to help you and your family to get to know Lakeridge Health Oshawa. It is intended to provide you with information abouttheservicesweofferaswellasinformationwehopeyouwillfindusefulwhile you are with us.

General Policy InformationCode of ConductLakeridge Health is committed to an abuse and harassment-free environment. Harassment of any kind is unacceptable and will not be tolerated. All staff members are entitled to work in an environment that is free of any form of discrimination and harassment. It is our intent to have a workplace that is as safe as possible and free of all forms of verbal, physical or mental abuse and violence. Latex Safe Policy While Lakeridge Health supports a Latex Safe Environment as a means of promoting a healthy and safe place for patients and staff, latex is used in manufacturing some medical supplies and may also be used for some packaging.Pleaseensurethatyouhavenotifiedyourhealthcareprovidersif you have an allergy or sensitivity to latex. All products containing latex materialincludinglatexballoonsareNOTpermittedinsidethehospital.Ifyou are unsure whether any items that you have may contain latex material, pleaseaskyournurse.Mylarballoonsarepermitted.Scent Free Policy In support of our commitment to health promotion and a healthy and safe environment, Lakeridge Health maintains a fragrance and scent-free policy. Visitors, employees, medical staff and volunteers are requested to support this policy by refraining from the use of scented perfumes, deodorants, after-shave lotions and other scented personal hygiene products.

7

PrivacyOur Commitment Lakeridge Health (LH) is committed to protecting the privacy of our patient’s health information and places the highest value on maintaining the confidentialityandsecurityofpersonalhealthinformation.We strive to protect the privacy of our patient’s health information and do so in accordance with all applicable laws. We take steps to ensure PHI isprotectedagainsttheft,lossandunauthorizeduseordisclosureandtoensure that the records containing the information are protected against unauthorizedcopying,modificationordisposal.We also believe that it’s important that you know how your personal health information is used, how it is protected and how you can access it. Collection of Personal Health InformationIn order for Lakeridge Health to provide you with the best quality care, we collect personal health information from you or someone who has been designated your substitute decision-maker. LH may also access personal healthinformationfromotherhealthcareorganizationsandprofessionalsthat are involved in your current episode of care.Use of Personal Health InformationWe use your health information for the following purposes:

• Toprovideyouwithhealthcareservices.Yourvisittothehospitalmayinclude a number of assessments, tests and treatments. All of this information is recorded in the health record and made available to those involved in your care. LH keeps a history of your health information for future care.

• ToperformContinuousQualityImprovementactivities(ex.patientsatisfaction surveys)

• TosupportLH’sresearchprograms.Researchersworkingonapprovedstudies can have access to health information, provided that consent and privacy issues have been addressed.

• TosupportLH’seducationalactivities.Healthinformationisusedfor teaching purposes with measures taken to protect privacy and confidentiality.

• Tocomplywithlegalandregulatoryrequirements.Disclosure of Personal Health InformationLH may disclose (share) your personal health information to:

• Arelative,friendorpotentialsubstitutedecision-makerifyouinjured,incapacitated, ill or unable to give consent personally.

• Otherhealthcareprovidersinvolvedinyourcare.• Healthregulatoryagencies(ex.,OHIPforbilling).

8

• Publicauthoritiesaspermittedandrequiredbylaw.• Anythirdparty,providedyouhaveconsentedtothedisclosureoras

required by law.We are also permitted to disclose limited information to:

• Visitorsorcallerssotheycanlocateyouinthehospital.• FoundationssupportingLakeridgeHealth.TheFoundationsraise

money for equipment, hospital redevelopment and regional programs. • Areligiousorspiritualadvisorwhomayvisityouinthehospital.

If you do not want information disclosed for these purposes, please tell the staff member registering you, a member of the healthcare team or contact the PrivacyOfficer.Accessing your Personal Health InformationTo access your information, contact the appropriate Release of Information Specialist:Oshawa/Whitby Bowmanville(905) 576-8711 ext. 4174 (905) 623-3331 ext. 1340PortPerry R.S.McLaughlinDurhamRegionCancerCentre(905)985-7321 ext. 5546 (905) 576-8711 ext. 4519 How to Contact UsFor more information about LH’s privacy practices please visit our website at: www.lakeridgehealth.on.caorcontactourPrivacyOfficeat:Privacy OfficerLakeridge Health Oshawa1HospitalCourt,Room18LGOshawa,ONL1G2B9Phone: (905) 576-8711 ext. 2663Email: privacy@lakeridgehealth.on.caIf you have additional questions or concerns about your rights, you can contacttheOfficeoftheInformationandPrivacyCommissionerofOntario(IPC)at:Information and Privacy Commissioner/Ontario 2 Bloor Street East, Suite 1400 Toronto,ONM4W1A8Phone: 1-800-387-0073 Web: www.ipc.on.ca Personal Health Information Privacy PolicyLakeridgeHealthhasaCorporatePrivacyPolicywhichoutlinesourcommitment to collecting, using, disclosing and retaining personal health informationinaccordancewithapplicablelegislationandtheCanadian

9

StandardsAssociation’sinternationallyrecognizedsetofinformationprivacyprinciples. Our privacy commitment is based on the following 10 principles.Accountability -LakeridgeHealthhasidentifiedanInformationPrivacyOfficerwhoisresponsibleformanagingprivacyandconfidentialityissueswithin the corporation.Identifying Purposes - Personal information is collected within the organizationonlyforcertain,specifiedpurposes.Dataisnotcollectedforother purposes unless it is explained and consent is obtained from the patient. Consent -Patient’simpliedconsentisobtainedthroughanotificationprocess prior to collecting, using or disclosing personal information.Limiting Collection -Collectionofpersonalhealthinformationislimitedtotheinformationrequiredforthepurposesidentified.Limiting Use, Disclosure and Retention - Personal health information isonlyused,disclosedandretainedforthepurposesidentifiedexceptwhererequired by law or with the consent of the patient. Personal Information is notkeptlongerthanisrequiredforthepurposesidentified.To provide you with the best possible care, it is important that you share with us all the information needed to diagnose and treat you.If you do not wish for us to collect or disclose certain information about you, please inform us and we will discuss with you any consequences this may have for your health care or treatment and if we are able to comply with your request.Accuracy - Personal Information is kept as accurate as possible for the purposesidentified.Safeguards - Lakeridge Health has numerous safeguards in place to ensure that personal health information is protected and only individuals who need to know the information to perform their work duties access personal information. Safeguards can be technical (ex. password protection), administrative (ex. limiting access on a need to know basis) and physical (ex. lockedfilingcabinets).Openness - Lakeridge Health’s privacy policy is available to the public, and membersofthecommunitycancontacttheInformationPrivacyOfficerortheircareprovideriftheyhavespecificprivacyquestionsorconcerns.Individual Access - Patients have the right to request access to Lakeridge Health’s record of their care. If an individual believes that the information contained in the record is inaccurate, changes may be requested.

10

Challenging Compliance -ConcernsrelatingtoInformationPrivacyatLakeridgeHealthcanbedirectedtotheInformationPrivacyOfficer.

Your SafetyLakeridgeHealthiscommittedtoensuringthatpatientsand/ortheirsubstitute decision maker are informed about the care provided. If you have questions or want to discuss any part of your care or treatment options please speak with any member of your health care team.LakeridgeHealthCorporationviewssafetyfromanintegratedapproachcomprising of patient, staff and environmental safety. Safety is viewed as everyone’s responsibility. During your stay you will encounter many things designed to enhance your safety such as ceiling lifts and infection control guidelines.Youareencouragedtofamiliarizeyourselfwithfivepatientsafety tips so that you can be engaged and involved in your healthcare. These tipsarepartofthe“YourHealthCare-BeInvolved”initiativedevelopedby the Ontario Hospital Association’s Patient Safety Support Service with fundingfromtheMinistryofHealthandLong-TermCare.Thetipsare:

1) Be involved in your health care. Speak up if you have questions or concerns about your care.

2) Tell a member of your health care team about your past illnesses and your current health condition.

3) Bring all of your medicines with you when you go to the hospital or to a medical appointment.

4) Tell a member of your health care team if you have ever had an allergic or bad reaction to any medicine or food.

5)Makesureyouknowwhattodowhenyougohomefromthehospitalorfrom your medical appointment.

We look forward to informing you and your family about your role in safety.

Medication InformationWhen you come to the hospital please bring an up to date medication list with you. If possible, bring all of your medications with you as well.The hospital has limited access to your prescription information because it is kept at your community pharmacy and we have no access to information about any other medications you may be taking.Medication refers to:

• Prescribed medication from a doctor o e.g. Blood pressure pills, inhalers for asthma, eye drops for

glaucoma and creams, ointments. • Medicationnot prescribed by a doctor

o e.g. ‘Over-the-counter’ medications such as Tylenol, Advil, cough syrup, and laxatives

11

• Vitaminso e.g.Multi-vitamins,VitaminD,irontablets

• Herbal/naturopath products o e.g. St. John’s Wort, glucosamine, garlic, weight loss pills

MedsCheck Program Managingmultiplemedicationsisnoeasytask.Withallthedifferentinstructions and potential side effects it’s hard to know if the medications you takeonadailybasisareworkingaswellastheyshould.MedsCheckisafreeprovincial government program that allows you to schedule an appointment withyourcommunitypharmacist.AtyourMedsCheckappointmentyourpharmacist will provide you with an accurate medication list that you are encouraged to keep with you and show during each visit to your pharmacy, family doctor, specialist or if you are admitted to the hospital. To be eligible for a yearly MedsCheck you must be:

• AnOntarioresidentand,• Takingatleastthreeprescriptionmedicationsperday• Youmayalsobeeligibleforanadditional“Follow-up”MedsCheckif

you:• Arescheduledforahospitaladmission(e.g.surgery),• Youhaverecentlybeendischargedfromhospitalor,• Therearechangesinyourtherapy

YoucangetmoreinfoaboutMedsCheckfromyourcommunitypharmacistoryoucancall1-866-255-6701(TTY1-800-387-5559)orvisitwww.medscheck.ca.

Discharge InformationWaiting for a Room in Long Term CareIf your care at the hospital is completed and you are waiting for a room inaLongTermCare(NursingHome)oraChronicCarefacility,youwillbe charged a co-payment fee while you wait in the hospital. Please ask to speak with a Discharge Planner or Social Worker, who will provide more information to you about these charges.Patients Wanting to Stay at Lakeridge Health Who Are Ready for DischargePatientswhonolongerrequirehospitalizationbutdecidetostayinhospitalor delay the process of discharge will meet with a Discharge Planner, or SocialWorker.IfapatientchoosestoremaininhospitaltheMinistryofHealthandLongTermCareadvisesthathospitalshavetherighttochargepatient’s the full hospital daily rate. The current daily rates for residents of Ontario are:

12

Acutecare:$941.00/dayRehab: $536.25/dayChronic: $470.50/dayThere are exclusions to this policy. For more information please ask to speak with a Discharge Planner or Social Worker.

Lakeridge Health is “Listening”To improve care and access for hard of hearing, deafened and deaf patients, LH in consultationwiththeCanadianHearingSocietyprovidesthefollowingservices:TTYThehospitalnetworkhaspurchasedTTYs(texttelephones)forpatientswhocommunicate with others. These portable devices are available to deaf in-patients who rent telephone service at any one of our hospital sites. TTYdevicesrequiretimeforspecialinstallationaswellassometraining.Installation and training could take up to 2 business days (depending on technicianavailability).TorequesttheinstallationofaTTYdevice(ortoreturn the device), please call extension 2077. Also, LH Oshawa has a public TTYdeviceattheLHOlobbytelephonebankundertheescalators.Volume Control TelephonesVolume control telephones for the hard of hearing are available in all patient rooms. Pocket TalkersPocketTalkersareportablesoundamplifierstoassistwithverbalcommunication. They are available, free of charge, based on availability for patients who have hearing loss.To request a Pocket Talker, please speak with any member of your healthcare team.NotePatientswillberequiredtotakefinancialresponsibilityforthedevicesandsignaloanagreement/form.

Trillium Gift of LifeInJanuary2006,anewlawcameintoeffectcalledRoutineNotificationandRequest. This law requires hospitals in Ontario to report all deaths that occurintheIntensiveCareUnitorEmergencyDepartmenttoTrilliumGiftofLifeNetwork.Whatthismeanstoyouisthathospitalstaffwillaskyouabout organ and tissue donation if your loved one dies. It is everyone’s right to donate organs and tissue if he or she chooses to do so. These organs and tissues are used to save or enhance the lives of others. One organ donor can save the lives of up to seven people and enhance the lives of up to 75 others. FormoreinformationpleasecontactTrilliumGiftofLifeat1-800-263-2833orwww.giftoflife.on.ca

13

About - Lakeridge Health Port PerrySince 1946, Lakeridge Health Port Perry has been providing quality health care to the Scugog and Brock Townships and their surrounding areas. LakeridgeHealthPortPerrystrivestodeliverefficientandeffectivecarethatis patient and family focused.

Clinical Programs available at this Site are:• Medicine • Maternal/ChildProgram(Obstetricsonly)• EmergencyServices • Surgery• PalliativeCare

Other Services include:Your Health Care TeamLakeridge Health uses a team approach to delivering health care to you. Members of your health care team may include:

Diabetes Educators Dietitians Discharge Planners Family Physicians providing care in Family Medicine,Obstetrics,Anaesthesiaand EmergencyMedicine

GeneralSurgeonsInfectionControl InternalMedicineSpecialist Laboratory Technologists and Laboratory

Assistants MentalHealthConsultants

Student PlacementsLakeridge Health partners with a variety of education institutions to provide clinical education opportunities for students from a variety of disciplines such as medicine, nursing and pharmacy. Students are considered part of the health care team and all students are supervised by one of the professional staff. If you have any questions or concerns regarding students that may be in your care area, please speak directly with any member of your health care team.

NursesOccupational TherapistsPastoralCarePharmacistsPhysiotherapistsRespiratory TherapistsSocial WorkersSpeech-LanguagePathologistsVolunteersX-Ray & UltrasoundTechnologists

14

Getting Here From the South or West:From Toronto: Hwy 401 east to Whitby and take the BrockStreetNorthexitwhichbecomesHwy.12&7,follow the signs to Hwy. 7A into Port Perry, and watch for and follow the blue H signs to the Hospital.From Oshawa:TakeSimcoeStreetNorthwhichbecomes Durham Regional Road 2, watch for and follow the blue H signs to Paxton Street, then turn left on Paxton Street and continue to the Hospital.From the East:Follow Hwy 7A into Port Perry and watch for and follow the blue H signs to the Hospital. From the North:Follow Durham Regional Rd. 2 south to Port Perry, watch for and follow the blue H signs, then after entering Port Perry, turn right on Paxton Street.OR Follow Hwy. 12 south, turn left on Durham Rd. 2 (Reach Street), turn right on Old Simcoe Road, then left on Paxton Street.

15

Patient InformationCell Phones, Walkie-talkies and Other Electronic EquipmentCellphones,walkie-talkiesandotherelectronicequipmentarenotpermittedin the hospital for your safety and the safety of other patients because they may interfere with some hospital equipment.

Commitment to Energy ConservationLakeridge Health has an ongoing commitment towards reducing its energy use. By doing the small things such as turning off lights and televisions, we are able to achieve big savings which can go back into patient care.

Discharge Information - Leaving the HospitalDischarge time is 11:00 a.m. When it comes time to leave the hospital, your doctor will begin the process with a written order for discharge. It is very important that someone comes to the hospital to take you home. Before leaving your care area, be sure to check with your doctor or nurse about any prescriptions or follow-up appointments you may need. When you leave the hospital, please make sure that you have all your belongings with you including any discharge instructions you may have been given.If you are not sure about something such as how to take your medications, or what to watch for when you get home please talk to your nurse or doctor before you leave the hospital. Waiting for a Room in Long Term CareIf your care at the hospital is completed and you are waiting for a room inaLongTermCare(NursingHome)oraChronicCarefacility,youwillbe charged a co-payment fee while you wait in the hospital. Please ask to speak with a Discharge Planner or Social Worker, who will provide more information to you about these charges.Patient AccountsThePatientAccountsofficeisopenMondaytoFridayfrom8:00a.m.–4:00p.m. and is located next to Patient Information Phone in the main lobby. Prior to leaving the hospital please settle any outstanding charges. Billing and Additional ChargesDuring your hospital stay you may incur additional costs that are not covered byOHIPorotherinsuranceyoumayhave.Whenthishappensourfinancedepartment keeps track of these charges and you will receive a bill when you are discharged home. Some things not covered by OHIP include:

16

• Costofanupgradetoaprivateorsemi-privateroom• Thecostofwalkingaidssuchascrutches,canesorwalkers• Thecostofambulanceservices

Patients going home after hours or on weekends will receive their bill in the mail if any charges are outstanding. Payment can be made with cash, Visa, MasterCard,debit,chequeormoneyorder.Ifyouhaveanyquestionspleasecall Accounts Receivable at 905-985-7321 extension 3203.

FoodOur food services team provides meal selections that take into consideration your special dietary needs ordered by your physician or clinical dietician. Mealsaredeliveredtoyourbedside;pleaseensurethatyourover-bedtableisclear at mealtimes. Please inform your nurse if you have food allergies.CafeteriaOur cafeteria is located next to the main lobby entrance and menu items may include soups, sandwiches, salads, desserts, hot and cold beverages. Itisopen:9:30amto10:30amand12:00Noonto1:15pm–MondaytoFridayThe cafeteria is NOT OPEN on weekends and holidaysVending MachinesVendingMachinesareavailable24hoursadayintheEmergencyWaitingRoom and offer coffee as well as a variety of snack items.

Fire and SafetyAllLakeridgeHealthemployeesareeducatedonanongoingbasiswithfiresafety policy and procedures. As part of this ongoing education, we often participateinfire“drills”ontheunit.Whenyouarevisitingontheunit,youmayhearoverthepagingsystem,“CodeRed”andthesoundofthefirebellalarmsystem.Thelocationofthefirewillresultindifferentactions.Pleasewait for further instruction from nursing staff. Do not attempt to leave theunitonyourown,asfiredoorsremainclosed.Donotusetheelevators.Nursingstaffwillassistyouwiththeappropriateprocedure.Intheeventofadrilloranactualfire,allstaffistrainedtoR.E.A.C.T.

Remove - remove people from dangerEnclose - close all doors and windowsActivate - thefirealarmsystemCall - 611Try - tofightthefire

17

Gift Shop Camille’sCorneristhegiftshoplocatedinthemainfrontlobbyattheHospital’s east entrance. The shop has an excellent selection of gifts, clothing and toiletries. Volunteers from our Auxiliary operate the gift shop, and all proceeds go towards the purchase of equipment for the hospital.Hours of operation are:

MondaytoFriday 9:00a.m.–4:30p.m.Saturday&Sunday 1:00p.m.–4:00p.m.

HairdresserPlease contact the nursing station for further information.

Infection Prevention and ControlAAt Lakeridge Health, we are committed to protecting the health and safety ofourpatients,visitorsandstaff.Patientswhoaresickarenotabletofightoff infections as easily as healthy people. If your visitor is not feeling well please ask them to postpone their visit.Hand washing is the best way to prevent the spread of infection. Please wash your hands often or use the alcohol hand rub available.Infection Control Guidelines for your VisitorsVisitors must read and follow the infection control guidelines posted at all entrances. If an isolation sign is posted on your door all visitors must report directlytotheNursingStationforinstructions.VISITORS: Please wash your hands before and after visiting

• Do NOT use the washrooms in the patient’s rooms - public washrooms are available on all nursing units.

• Do NOT sit on the patient’s beds during your visit. • Do NOT use the patient’s telephone. • Do NOT share the patient’s food or use any of their utensils, glasses or

cups. Lost and Found If you are looking for a lost item please speak with your nurse. Do not bring valuables to the hospital. The hospital will not be responsible for any lost or stolen personal property. Please remember it is best to send your valuables home. Unclaimed lost items will only remain at LHPP for 3 days after which then they will be sent to LHO Security (ext. 4069) for a time limited safe keeping

18

Mail Mailwillbedeliveredtoyourroomifitincludesyourroomnumber.Outgoing mail can be given to your nurse with the correct postage attached.

NewspapersLocalnewspapersareavailablefreeofchargeatCamille’sCorner-GiftShoplocated in the Front Foyer.

ParkingParkingisaflatrateof$4.75payableonexit.Parking transponders are available with a $25.00 refundable deposit. With the transponder, the monthly rate for parking is $33.70 plus tax for unlimited access to the parking garage lot. To obtain a parking transponder please call 905-576-8711 ext. 3707.

Patient Relations ServiceA Patients Relations Representative is available to assist you when you feel that our usual process for resolving concerns has not been to your satisfaction.YoumaycontacttheLakeridgeHealthPatientRelationsRepresentative at 905-985-7321 ext. 4402 If You Have a Question or ConcernShould you or your family have any questions, concerns or compliments we encourage you to talk to staff where you are receiving treatment. Begin with the nurse who is providing you care to see if they can help. If they are unable to answer your question to your satisfaction, please speak directly totheClinicalLeader(manager)ofthepatientcareunit.IftheClinicalLeader feels that it is necessary or if you are still concerned, the Site Leader, ProgramDirectorand/ortheMedicalDirectormaybecontacted.Patient Satisfaction SurveysWe value your views and opinions as part of our commitment to continuous monitoringandimprovementofservices.Youcanprovideuswithyouviewsaboutyourhospitalstayinseveralways.Youmaycontactanymemberofyourhealthcareteamoryoumayfillouta“WeCareWhatYouThink”Survey. Please ask a nurse in your care area where you can obtain a “We CareWhatYouThink”Survey.Additionally, after being released from the hospital you may receive a survey in the mail. Lakeridge Health along with ninety six (96) other Ontario Hospitals participates in continuous patient satisfaction surveys, which is overseen by the Ontario Hospital Association. If you are randomly selected and mailed a survey we ask that you complete it and return it to

19

the address that is on the postage paid envelope that will be provided to you. YourresponsesallowustogaugehowwearedoingcomparedtoallotherparticipatinghospitalsinOntarioandacrossCanada.

Patient LoungeA patient lounge is located on your hospital ward, equipped with a television andmagazines.

Quiet RoomA quiet room is available for you and your family when privacy is needed.

Patient Transfers Occasionally, it will become necessary to transfer a patient from one bed to another or from one room to another or from one site to another. There are various reasons why the movement of a patient may be necessary such as a patient may need to be isolated for medical reasons and require accommodation in a private room. There are two types of internal transfers, urgent and non-urgent.Regardless of the reason for a transfer, the need to move one patient may resultinoneormoreotherpatientshavingtoberelocated.Yourhealthcareteamrecognizesthatmovingcanbedisruptiveandmaybeupsettingforyou.Everyeffortwillbemadetominimizetransfers.A. Non-urgent Patient Transfers

A patient may be suitable for transfer from one area to another within a Program.Thehealthcareteamwillnotifythepatient/SubstituteDecisionMakerand/orsignificantotherintheeventthatsuchatransferwillhappen. The patient will go on a waiting list for transfer and information about the receiving area will be provided. When a bed becomes available, thepatient/SubstituteDecisionMakerand/orsignificantotherwillbenotifiedoftheupcomingmove.

B. Urgent Patient TransfersOccasionally, due to unforeseen circumstances, a patient will require immediate transfer from one room to another or from one area to another. Every effort will be made by the healthcare team to accommodate the patient in an appropriate bed and room, in a timely fashion with as little disruption to as few patients as possible.

Reasons for urgent transfers include:• Apatientmaybediagnosedwithaninfectionrequiringisolation.The

patient now requires a private room to avoid placing other patients at risk.

20

• Apatientinanon-secureareamaysuddenlyrequireasecureenvironment for their safety and protection.

• Apatientisatriskforinjury(i.e.falls,orharmtoself)andneedstobecloser to the team station for monitoring.

• Aprivateroommayberequiredforapatientreceivingend-of-lifecare.*Changeinthetypeofcaremayrequireyoutobemovedtoanothersitewhere the appropriate care can be provided.

Personal Small Appliance ItemsAll personal items with a plug, such as radios, must be checked by Facilities Staff for safety reasons. Please make arrangements with your nurse as required. Personal computers requiring email access are not permitted in the hospital.

Spiritual and Religious CareAtLakeridgeHealthPortPerryweofferSpiritualandReligiousCaretoprovide comfort, reassurance, encouragement, caring and resources for our patients and their families. Spiritual&ReligiousCareServicesinclude:friendlyvisits,spiritualorreligious support, worship, faith resources, prayer and crisis support. OurstaffChaplainandateamofcommunityon-callpastorsprovide24hour– 7 days per week spiritual care and can be contacted at any time by hospital staff in an emergency. If you would like a visit from a community On CallChaplain,pleaseletoneofournursingstaffknowandavisitwillbearranged.

SmokingLakeridge Health Port Perry is a smoke free building. Smoking is only permitted in the designated smoking area, outside to the north of the northwest entrance.

Telephones and TelevisionsPatient Information PhoneAphonelocatedinthemainfrontlobby,andattheNorthwestdoorscanbeused for patient location information.Pay Phones Pay phones are available in the front entrance and in the Emergency Department waiting room.

21

Telephones There are telephones in each room, and local calls may be made by dialling 9. Youmaymakelongdistancecallsbyusingaphonecardorcallingcollect.Television RentalThe Television Rental Program is operated by the Hospital Auxiliary, with proceeds going to the purchase of patient care equipment. Rentals can be arrangedthroughtheNurses’Station.TheHospitalityNetworkCustomerService Representative will collect payment during their regular coverage hours.Pleaseseechannel81forHospitalityNetworkcoveragedaysandhours.

Visiting HoursVisiting hours are 11:30 a.m. to 7:30 p.m. Special visiting arrangements can be made for patients upon request. Thereisamaximumoftwovisitorsatatimeperpatient,withauthorizedexceptions for palliative care patients, or visitors travelling from a distance.

What to Bring:Documents

• OntarioHealthCard• Detailsofanyadditionalhealthcoverageorinsurancepolicies• ForworkplacesustainedinjuriespleasebringyourSocialInsurance

card and WSIB claim number• PowerofAttorneyforPersonalCareInformation• HealthCaredirectivesifapplicable• Emergencycontactnumbers

Medications• Currentmedicationswhichyouaretaking(preferablyintheiroriginal

containers) or a current list of your medications and instructions. • Thesemedicationswillbereturnedtoyouattheendofyourstayor

at your request. On rare occasions we may ask if we can use your own medication for an item that the hospital does not normally stock.

Personal Items• Sleepattire,robe,non-slipslippersand/orcomfortableclothing• Groomingitemssuchastoothbrush,toothpaste,soap,shampoo,

deodorant, kleenex tissues, shaving supplies and sanitary items• Lipbalmandskincream• Addressbookwithphonenumbersyourequire• Smallamountsofmoneyfornewspapers,magazine,giftshopitems,

toiletries• Readingmaterial,telephonecallingcard

22

• Optional-CreditCard(Visa,MasterCard)dependingonyourpersonalpreference for payment of items while in hospital

• HandSanitizer.

What NOT to BringPlease Do Not Bring

• Largesumsofmoney• Jewelleryandotheritemsofsentimentalvalue• Cellphonesorotherradiofrequencytransmittingdevices• Non-prescriptiondrugsoralcohol

The hospital is NOT responsible for lost of stolen articles. You will NOT be reimbursed for missing articles.

Your RoomYouwillbeassignedalockerorcupboardinyourroomwhereyoucanstoreitemssuchasclothingandshoes.Locksareprohibitedfromuse.Mostroomsareequippedwithelectricalbedsthatraiseandlowerautomatically.Yourbed will also have side rails for your safety as well as to assist you in moving. Everybedisequippedwithacallbuttonforassistance.Youwillalsobeprovided with a bedside table and an over-bed table.

Your WashroomIf you are sharing a room you will also be sharing a washroom. We ask that visitors use the public rest rooms rather than patient washrooms.

23

Community Services Manyhealth-relatedservicesexistwithinthecommunitythatcanprovideadditional information and support. Information on these resources can be obtained through members of your health care team. Pamphlets on health issues and community resources are available on wall racks located besidethenursingstationontheMed/SurgunitandalsointheEmergencyDepartment.Youmayalsowishtovisityourlocallibraryforadditionalinformation.

Community Resources The following is a list of commonly referred to community resources:A. Adult Day Programs

This program is operated in a section of Rehabilitation Services and provides recreation and social programs to frail and or cognitively impairedadultsovertheageof18.TheprogramoperatesMonday,Tuesday and Thursday from 9 a.m. to 3 p.m. If you would like a tour pleasecontact:705-426-7388,ext.5320.ToapplypleasecalltheCentralEast-CommunityCareAccessCentre@1-800-668-5835.Costfortheprogram is $21.00 per day, with subsidy available to those who qualify.

B. Alzheimer’s Society of Durham RegionTheAlzheimer’sSocietyprovidessupportservicesandeducationtocaregiversofpersonswithalzheimerdisease.Theyofferhomeandofficevisits, referrals and ongoing follow up. For additional details, call 905-576-2567 or visit their web site at www.alzheimer.ca

C. Community Care Durham Respite ProgramCommunity Care Durham Respite (Caregiver Relief)Respite(CaregiverRelief)servicesprovideatemporarybreakforcaregivers from the stress and ongoing responsibility associated with caringforalovedonewithneedsrelatedtoagingand/oradisability.Qualifiedstaffaretrainedtoprovidepersonalcare,assistancewiththeactivities of daily living, social interaction, meal preparation and more. Formoreinformationonrespiteservices,contactCommunityCareDurham at 1-888-255-6680.

D. Central East Community Care Access Centre (CECCAC)ThemandateofCentralEastCommunityCareAccessCentreistoprovidea single point of access for the coordination of in-home and placement coordination services, as well as, information about and referral to relevant health and social service agencies. For more information call 905-430-3308 or visit their web site at www.ce.ccac-ont.ca

24

E. Community Care DurhamThe Association provides home support services for adults with needs related to physical disability or aging, respite services for their caregivers and mental health support services for adults and their families. MealsonWheels,telephonechecks,homehelpandmaintenance,andtransportation are some of the services provided by this agency. For more information call 905-404-2224.

F. Huntington’s Society of CanadaTheHuntington’sSocietyisanon-profitorganizationthatsupportsresearch and provides information to professionals, patients, families and the public. For more information call 1-800-998-7398 or visit the web site at www.hsc-ca.org

G. Lifeline CanadaLifeline is a personal response system which provides the peace of mind for family or friends enabling you to continue to live independently in your ownhome.Forfurtherinformationand/orademonstrationofthesystemcall 1-800-707-2206orforyourconveniencecall1-800-LIFELINE.Youcanalso visit our web site at www.lifeline.ca

H. Multiple Sclerosis Society – Durham Region ChapterThe Society provides client and family contacts, emotional support, client assessment with appropriate referrals, literature and liaison with community agencies, education and in-service. They assist with funding for equipment and special assistance. For more information, call 905-686-1801 or visit the web site at www.mssociety.ca

I. Senior Citizens Club of Port PerryPlease call (905) 985-4746 for further information.

J. Scugog Memorial Public Library Please call (905)985-7686 for information on services provided.

25

How You Can Help Us

The Auxiliary to Lakeridge Health Port PerryMembersoftheAuxiliarytoLakeridgeHealthPortPerrygivetheirtimeandexpertise to help the Hospital in many ways. Some members volunteer to helpwithintheHospital,workingwithpatients,stafforintheGiftShop,andsome volunteer to help with fundraising initiatives to assist in the purchase of patient care equipment. Our volunteers are friendly and approachable, and they are more than willing to spend some time with you, to chat or help you. Volunteers wear pinksmocksordarkgreenvestsandidentificationbadges.Wehopethatwhile you are here you have the opportunity to meet these very special people who give their time to the Hospital.

Port Perry Hospital Foundation The Foundation has its own volunteer Board of Directors, and operates separately from the Hospital. It exists to raise funds for equipment, redevelopment and expansion at Lakeridge Health Port Perry. If you would like to make a donation, or have a question about the tax advantages of making a donation or arranging a bequest through your Will, please contact the Executive Director at (905) 985-7321, extension 5581.

Volunteer ResourcesVolunteerResourcesisyourfirststepinthepathtobecomingaLakeridgeHealthvolunteer.Allourvolunteersplayanimportantroleinfulfillingthe hospital’s mission and in being “Better Together”. There are many opportunitiesforbothadultsandstudentssotofindoutmore,pleasecontact 905-985-7321 ext. 3680 or visit the Volunteer section on www.lakeridgehealth.on.ca

26

27

Accessibility SolutionsSilverCross .....................................31AcupunctureSusanne Schmid, Acupuncturist ....28Altnernative MedicineSusanne Schmid, Acupuncturist ....28AudiologyAudiologyClinic,The ......................32ChiropractorYourHealthChiropractic ...............32Community LivingCommunityLiving- DurhamNorth .................................29CounsellingDr.ParnianPajouhandeh&Associates ........................................31Elevating DevicesSilverCross .....................................31FloristIvesFloristandGiftShoppe ...........29Funeral ServicesLow & Low Limited ........................29Gift ShoppeIvesFloristandGiftShoppe ...........29Hearing Aid ServiceAudiologyClinic,The ......................32Home Health Care ServicesBayshore Home Health ...................30DHSHealthCareService .................31Lymphedema Decongestive TherapyChristian&Troan ...........................29

Community SupportersWhile Lakeridge Health Corporation is extremely grateful to all advertisers for making this directory possible at no cost to the hospital, it does not endorse in any way the advertisements contained in it.

“Providers of Quality Healthcare Publications”Telephone: 613-475-2927 Toll Free: 1-800-339-5662 Fax: 613-475-5331Route 3, P.O. Box 1599, Brighton, Ontario K0K 1H0Email: info@willowpublishing.comVisit us at www.willowpublishing.com

Associate Member of

©20

09_0

9.1

Massage TherapistsChristian&Troan ...........................29YourHealthChiropractic ...............32Mental Health ServicesDr.ParnianPajouhandeh&Associates ........................................31Mobility AidsSilverCross .....................................31Natural MedicineSunleite Integrative Health Centre ..............................................31Naturopathic MedicineSusanne Schmid, Acupuncturist ....28YourHealthChiropractic ...............32Pregnancy Support & MassageChristian&Troan ...........................29PsychologistDr.ParnianPajouhandeh&Associates ........................................31PhysiotherapyScugogPhysiotherapyCentre ........28Retirement ResidenceWest Shore Village ..........................30Sports MedicineScugogPhysiotherapyCentre ........28Thermography ClinicSunleite Integrative Health Centre ..............................................31TransportationDurham Region Transit ..................28Wellness CentreReflectDaySpa&SalonInc. .........28

28

COMMUNITY SUPPORTERS

29

COMMUNITY SUPPORTERS

30

COMMUNITY SUPPORTERS

OUR CLIENTS SAY it’s the compassion and professionalism of our caregivers that makes the di� erence – and allows them to live with independence and dignity in the comfort of their own homes.

We also care for people in hospitals, long-term care facilities and retirement residences. Contact us today and � nd out how a personalized care plan can help you or your loved one.

In the Oshawa area, please call

905.433.4002 / 1.877.433.4003www.bayshore.ca

Home care designed especially for you

Better care for a better life

• Nursing• Personal Care• Home Support• Companionship• Funding Investigations• Free Assessments• Nurse Supervised Staff • 24 Hour/7 Day Service

31

COMMUNITY SUPPORTERS

905-571-1511 / 800-461-6756www.DHSHEALTH.COM

Serving Durham Region Since 1978

ConneCt Care EMERgEnCy RESpOnSE SySTEMS24 HOURS - 7 DAyS pER wEEK - In yOUR Own HOME

DVATApS

•PersonalCare•HairCare•FootCare•PrivateDutyNurse

•PalliativeCare•InstitutionalCare•LightHousekeeping•MealPreparation

•STAY-AT-HOMEPackages•Care-giverRelief•LiveInCaregiver•ClientEscortincludingTransportation

32

COMMUNITY SUPPORTERS

Visitors are not to

visit at any time if

they feel ill in any

way, with fever,

headache, sore

throat, chills, cough,

muscle aches, etc.

Please remember:

Improve circulation

to your legs and feet, help maintain

muscle strength and flexibility and

promote healthy bones by

exercising regularly.

33

COMMUNITY SUPPORTERS

Names and Telephone Numbers....

Appointments....Who to see Date, time

Name Number

34

COMMUNITY SUPPORTERS

Notes....

35

COMMUNITY SUPPORTERS

451 Paxton Street, Port Perry, ON L9L 1A8Main Switchboard: 905-985-7321

Website: www.lakeridgehealth.on.ca

Patient Services DirectoryPatient Services Directory

BOWMANVILLE

OSHAWA

PORT PERRY

WHITBY

Includes Community Supporters Section Directory

Please take this complimentary copy home with you.

PORT PERRY

UPDATED FEBRUARY 2009

LAKERIDGE HEALTH PORT PERRY