Laboratory Management LECTURE

7/29/2019 Laboratory Management LECTURE

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LABORATORY MANAGEMENT


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Management

The effective motivation of men and the efficientutilization of resources for the ATTAINMENT OF A

PRE-DETERMINED OBJECTIVE.

Distinct process which consists of:

PLANNING

ORGANIZING

DIRECTING

CONTROLLING


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LEADERSHIP

MANAGEMENT

ADMINISTRATION


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Nature of Management

ART SCIENCE

Requires skills and careful study

of its application which result inthe accomplishment of

objectives through human

effort.

Systematic body of

knowledge gathers andanalyze facts and formulate

general law or principles from

these facts.

Management seeks to

integrate into a unified,

coordinated whole of all the

essential factors that make up

an organization.


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LABORATORY MANAGEMENT

Is an ongoing process that seeks to

efficiently achieve the objectives of a

medical laboratory.

The objective is to provide its customers

(physicians in behalf of patients) accurateanswers which contribute to clinical

treatment.


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Functions of Management

PLANNING

Basic foundation of Management Thinking and analyzing portion

Consists of:

-Setting organizational goals

-Designing course of action

-Devising methods to use

-Identifying resources

Strategic

Tactical Contingency

Long-range

planning

Identifiesmission and

objectives

Top-level

managers

Short-range

planning

Accomplishgoals of

organization

Develop

strategies

Low-levelmana ers

Alternative

course of action

Back-up plan


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ORGANIZING

Skeletal framework in an organization(ORGANIZATIONAL STRUCTURE)

Systematic structure for decision-

making and communication

- Grouping together of men- Establishing relationships

- Defining authority and

responsibility to all personnel

- Assigning tasks and arrangingresources to accomplish work


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MANAGER

Team Leader Team Leader Team Leader

Tech

Tech

Tech

Tech

Tech

Tech

Tech

Tech

Tech

Tech

Tech

Tech


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Management Levels

Top Managers

Middle Managers

First Line/ Lower

Managers

Operational Employees


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DIRECTING

Process in supervising, or leadingworkers to accomplish the goals of the

organization.

Involves:

-Giving assignments

-Assisting workers carry out

assignments

-Interpreting organizational policies

-Informing workers on their

performance

MANAGER

Leadership Skills Motivating Skills Communication Skills


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CONTROLLING

Process of determining if thecompanys goals and objectives are

being met.

It involves:

-Evaluation of activities-Changing plans for new

development

-Resolving conflicts and taking

corrective actions

-Quality assurance


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Management Skills

TECHNICAL SKILLS

CONCEPTUAL SKILLS

HUMAN SKILLS

EFFECTIVENESS

EFFICIENCY

Management Performance


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Essential Characteristics of a Manager

VISIONARY MOTIVATOR DECISION-MAKER

MENTORLEADER

HUMBLEIN GOOD HEALTH


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Patient Care


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Patient Care

The services rendered by members of the health profession

and non-professionals under their supervision for the benefit of

the patient.

Cultural Conditions

Family Situations

Personal Preferences

and Values

Lifestyles

Patient - Centered

Focuses on the patients experience of

illness and healthcare and the degree

to which systems succeed or fail in

meeting individual patient needs.

Care must be TimelyCare must be EfficientCare must be Equitable


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10 Guiding Principles of Patient-Centered Care

1. All team members are considered care givers.

2. Care is based on continuous healing relationships.

3. Care is customized and reflects patients needs, values and choices.

4. Knowledge and information are freely shared between and among

patients, care partners, physicians and other caregivers.

5. Care is provided in a healing environment of comfort, peace and

support.

6. Families and friends are considered an essential part of the care

team.

7. Patient safety is a visible priority.

8. Transparency is the rule in the care of the patient.

9. All caregivers cooperate with one another through a common focus

on the best interests and personal goals of the patient.

10. The patient is the source of control for all care.


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Therapeutic Communication

Empathy

Comfortable Sense of Self

Positive Regard


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The End!^^

Laboratory Management LECTURE

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