La transformación en la voz empresarial, gracias a las ... · collaboration portfolio •Calling,...
Transcript of La transformación en la voz empresarial, gracias a las ... · collaboration portfolio •Calling,...
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La transformación en la voz empresarial, gracias a las soluciones de Cloud Calling de CISCO
José Brunete
The Platform
Webex cognitive collaboration platformLeveraging the synergistic value of our assets
Audio Devices Video Devices Unified, Modular Client
Webex Access
Webex Security
Security,Privacy and encryption
ISO 27001:2013Compliant
NIST 800-53Compliant
FraudDetection
Secure SoftwareDevelopment
Lifecycle
Webex Platform Applications
Meetings Teams Contact CenterCalling
Webex Shared Microservices
Control Hub Analytics and Telemetry
Presence,Directory,Contacts
AppIntegrations
CommonIdentity Multi-tenant Local and
Geo redundancyInfinitelyscalable
DeviceManagement/Onboarding
Edge
Webex Infrastructure
© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential© 2019 Cisco and/or its affiliates. All rights reserved.
Single Unified Application
Modular | Personalized | Configurable
Calling
Messaging & Team Tools
Meetings
Integrations
Device Control
• Secure group messaging
• Persistent team spaces
• Native file sharing with option to use Microsoft OneDrive/SharePoint
• White boarding in the app and on the Webex Board
• Rich integrations: Microsoft, Google, Salesforce, Asana, Jira, Trello, ServiceNow…
• Video meetings on any device with interop to SIP and Skype for Business users
• World’s leading meetings service
• Award winning Webex video devices
• Secure, redundant, managed, QoS optimized global network
• Leading mobile experience: customizable video views, native screen sharing, hands-free joining
• Intelligence: Webex Assistant, People Insights, one-push/pairing join
• Rich integrations: Google, MSFT, Slack, LMS, Ford cars, etc.
• Fully featured PBX functionality
• Seamless Webex Teams and Webex Meetings Integration
• Apps, open SIP, and Cisco integrated device support
• Webex Teams centered experience
• Full PSTN connectivity
• Unique, native mobile integration
• Secure, redundant, carrier grade global cloud
Complete, integrated UCaaS functionality
Webex Calling Webex Teams Webex Meetings
Common Identity, Calendar, UX, Management, Licensing, Ordering ….
Why Cloud Calling
Complex information
Relationship building
Customer interactions
Decision making
Calling will remain the most natural tool for every communication
65% Prefer 1:1 Business
Calls
9/10 Say phone calls are important
The challenges with calling today
Cost and complexity
of IT buyers expect to reduce IT support effort when moving to cloud calling
70%
Disconnectedcalling experience
of IT leaders see cloud UC as a core part of their digital transformation
Penalizes workforce mobility
of buyers want better service for mobile and remote workers
78% 79%
Benefits of integration of services for calling, team collaboration, and customer care
Cisco BroadSoft®survey of 1000+ enterprise IT decision makers from seven countries, all continents.Higher
overall productivityReduced cost and
complexityBetter customer
interactions
Cloud calling is accelerating: Cloud share will double it size by 20222
Small Business<100 users
Mid-market100-1,000 users
Large Enterprise1,000+
CAGR1 13%
2018 cloud share 25% 12% 3%
24% 41%
1. Cloud calling user CAGR 2018-2022. Source: Cisco estimates based on multiple analyst sources.2. Gartner Forecast
140M Users175M Users 135M UsersUser base
Cisco in the enterpriseCollaboration leader
• Complete, integrated and cognitive collaboration portfolio • Calling, meetings, team collaboration, video and
contact center services
• Devices: gateways, phones, headsets, speakerphones, video and co-creation
• Global market coverage with real-time optimized cloud infrastructure
• Prove enterprise-grade scalability, reliability and security
• Flexible cloud, on-premises, and hybrid deployments for optimal migrations
On-premises calling share
45%Collaboration market share
#1Cloud Callingmarket share
61%
Cisco IP phones
93M+Contact center
agentsCloud calling users
30M
Video devices market share
54%Meetings market
share
53%
3+M
#1Meetings and
video
Cisco is the leader in the on premise IP-PBX marketOn-Premises Call Control Revenue Share
Avaya
Unify
Polycom
NEC
Mitel
41.8%
9.8%
5.5%
5.2%
4.2%
12.9%
New Shipments Revenue Share
Sources: Synergy Research Cloud and On-Premise IP PBX Market Share Report, June 2018
© 2019 Cisco and/or its affiliates. All rights reserved. Cisco PublicSession ID
Cloud calling market share
1%1%
2%4%
4%
5%5%
7%
10%
61%
0% 10% 20% 30% 40% 50% 60% 70%
OtherFuze8x8
RingCentralMicrosoft
HuaweiMetaswitch
AvayaMitel
Cisco
The enterprise’s dilemma: innovation without chaos
CurrentOn-Premises
Cloud Transformation
TransitionZone
No simple path to the cloud
Webex Calling HCS/UCM Cloud
Cisco Vision: Unified Calling Platforms
Cisco UC Manager
PSTN
Third-party PBX
PSTN
Webex Edge for Calling
PSTN
Contact CenterMessagingMeetingsCalling
WebexControl
Hub
Cloud Calling Overview
BroadsoftCall Control
CISCO Call Control (CUCM)
BROADWORKS:- Service Providers- Partner driven sale- Low APIs needs
WEBEX CALLING:- VARs & SP partners- MPP Phones- Low APIS needs
PARTNER
Flex Managed:- Install Base- SWSS renewal to FLEX
UCM Cloud:- HIGH Integrations need- + 1.000 Users- High integration need- VAR & SP Partners
HCS FLEX:- Service Providers- HIGH Integrations need
On-Prem
Flex Managed
Cisco CUCM Customers Transitioning to Cloud
225,000+Cisco Collaboration
customers with 1K+ users
100+ millionCisco endpoints
45+ millionActive Cisco Jabber seats
Cisco UC customers are beginning their journey to the cloud
Cloud Calling Overview
Premises Cisco UC Manager
Call Manager con licencias perpetuas:-> Licencias: Compra + Mantenimiento-> Modelo CAPEX-> Servicios, el cliente o el partner-> Infraestructura del cliente
Service Provider Managed UC on Private Cloud or Premise
Customer Private Cloud or Premise
UC Apps FLEX MANAGED:-> Licencias AS A SERVICE-> Modelo OPEX-> Servicios, GESTIONADOS por el partner-> Infraestructura del cliente
Webex Calling / UCM CLOUD-> Puro SaaS-> Modelo OPEX-> Gestionado por CISCO-> Infraestructura de CISCO
Flex Managed CallingTransitional step to the cloud. Or stay and upgrade service
Service Provider Managed UC on Private Cloud or Premise
Customer Private Cloud or Premise
UC Apps
Flex Managed Calling
New!
• For a similar price than what they are paying for SWSS• You get Flex Hosted that includes
swss• Full features for all users
• Equivalent of top CUWL license features for all users
• + Webex Teams• Credits when migrating from CISCO or
competitive solutions• Credit for SWSS residual value
Competitive Licenses
More at cs.co/flexplan
Moving to the Cisco Collaboration Flex Plan
Perpetual UC and HCS
Active SWSS contractsSWSS Residual provided based on eligible skus
Migrate from: Cisco Collaboration Flex Plan
• Purchase adjustment is applicable to subscriptions of 36 months or longer and toward A-FLEX,A-FLEX-CC, and A-CJP offer only
• Incentive that maintains and recognises customers’ investments for the lifetime of the subscription• All eligible perpetual licenses traded in will be forfeited• Refer to Cisco® Collaboration Flex Plan Value Transfer content in Sales Connect
for more informationNote: *operational and execution to be finalized by BU
Cisco Collaboration Flex® Plan Value Transfer
Per user credit
SWSS residual value
Callingor
full suite
Firewall traversal for voice and video (for Jabber and selected voice and video endpoints; included in UCL Enhanced & above)
Firewall traversal for IM&P; included with all UCM licenses
Personal MultipartyAdvanced + + + N/A N/A
Personal Multiparty Basic ü + + N/A N/A
WebEx Conferencing ü + + + +
Unity Connection ü ü + + +
Expressway firewall traversal ü ü ü N/A N/A
Jabber UC ü ü ü N/A N/A
Jabber IM/P ü ü ü ü ü
Cisco Prime Collaboration ü ü ü ü ü
# of Devices Supported
Multiple Multiple Two / One One One
CUWLProfessional
CUWLStandard
UCLEnhanced Plus /
Enhanced
UCLBasic
UCLEssential
CPE & Hosted
CPE & Hosted
Cisco Premise CUWL licensing CSR 11 Licensing
WebEx ConferencingOne Named User license for both WebEx Meeting Center (1 year) AND WebEx Meetings Server; included in CUWL Pro
Expressway firewall traversal
Personal Multiparty
Allows for up to 4 parties in a video conference; included in CUWL Pro
Cisco Prime Collaboration
Cisco Prime Collaboration Standard; included with CUCM
ü = included w/ license+ = optional add-onN/A = not available w/ license
Personal Multiparty Advanced
Allows multiple parties in a video conference; add-on in CUWL and UCL
FLEX Calling equivalent license
Webex Calling
Webex Calling Cisco transforms enterprise communications again with new Webex® Calling
New solution provides a feature-rich cloud PBX integrated with Webex Teams™ for business calling, meetings, team collaboration
• Webex Calling is now powered by the proven Cisco® Cloud Calling Platform used by over 20 million users worldwide
• Organizations can now buy a fully featured, enterprise-ready cloud PBX with confidence
• Webex Calling is available from Cisco’s network of more than 2000 collaboration channel partners worldwide
• Webex Calling is available in the Cisco Collaboration Flex Plan, enabling customers and their channel partners to plan a successful transition to the cloud
Alternate numbers Analog hotline Anonymous call rejection Barge-in exemptAuto attendant Business continuity
(CFNR)
Busy lamp monitoring Call forwarding always Callforwarding busy
Call forwarding selective
Call forwardingno answer Call history
Call forwarding no answer Call hold and resume Call logs w/click to dial Call routing and
queuingCall notify
Call return Call transfer –Attended Call restrictions Call transfer-blind Call waiting IDCall waiting –
Up to 4 calls
Conferencing (site based) Distinctive ring Directed call pickup Directed call pickup
barge inEnterprise phone
directoryDo not disturb
Extension dialing (variable length) Feature access codes Hoteling (guest) Hunt group
Main numberoutbound call ID
Inbound caller ID
Inbound fax to email Mobility Music on hold (site) Multiple line appearance
Office anywhere
N-Way calling (6)
Privacy Outbound caller ID blocking
Personal phone directory
Pre-alert announcement
Push-to-talk
Priority alert
Remote office Schedules Sequential ring Receptionist client
Selective call acceptance
Reports and metrics
Selective call rejection Shared line appearance Simultaneous ring Speed Dial 100
Unified messaging Video (point to point) Visual voicemail Voice mail
Call redial
Three-way callingT-38 Fax support
Alternate numbers Analog hotline Anonymous call rejection Barge-in exemptAuto attendant Business continuity
(CFNR)
Busy lamp monitoring Call forwarding always Callforwarding busy
Call forwarding selective
Call forwardingno answer Call history
Call forwarding no answer Call hold and resume Call logs w/click to dial Call routing and
queuingCall notify
Call return Call transfer –Attended Call restrictions Call transfer-blind Call waiting IDCall waiting –
Up to 4 calls
Conferencing (site based) Distinctive ring Directed call pickup Directed call pickup
barge inEnterprise phone
directoryDo not disturb
Extension dialing (variable length) Feature access codes Hoteling (guest) Hunt group
Main numberoutbound call ID
Inbound caller ID
Inbound fax to email Mobility Music on hold (site) Multiple line appearance
Office anywhere
N-Way calling (6)
Privacy Outbound caller ID blocking
Personal phone directory
Pre-alert announcement
Push-to-talk
Priority alert
Remote office Schedules Sequential ring Receptionist client
Selective call acceptance
Reports and metrics
Selective call rejection Shared line appearance Simultaneous ring Speed Dial 100
Unified messaging Video (point to point) Visual voicemail Voice mail
Call redial
Three-way callingT-38 Fax support
All the enterprise features your
business needs
Enables a seamless migration
to the cloud
Addresses your PBX requirements
Feature-rich business telephony
Calling user experience options
Webex Teamswith Click-to-Call
Webex Calling Soft Client App
Integrated Devices across the Cisco suite
Converging to a unified integrated Webex Teams experience
Webex® solution partner |Call Recording
• Globally available cloud-based, SaaS offering for calling - quick to deploy
• Unlimited scale and storage - offer all users the option to record and play back
• Powerful voice AI - expose business insights through call data, transcription, sentiment, and tone
• Mobile app for access anywhere, and APIs to further drive deep business integration
• Ideal for compliance regulations and drivers (MiFID II, GDPR, HIPAA, Dodd Frank, PCI DSS)
• Highly secure, Cisco® CASPRx-compliant
SaaS-based, UCM cloud call recording and voice AI
WAN PSTN
Webex
Distributed enterprise
Dubber
Webex Calling global availability
U.S., Canada, and Mexico
Australia and New ZealandJapanGreater
Europe1
1 Europe minus Albania, Belarus, Bosnia and Herzegovina, Gibraltar, Iceland, Moldova, Republic of North Macedonia, Russia, Serbia and Montenegro, Turkey, Turkmenistan, and Ukraine
Commercially governed in one of 5 supported currencies
Customer UX/UI provided in any one of 7 languages
Partner support services provided in any one of 6 languages
36 supported markets around the globe
Webex Control Hub – unified admin experience
• Single-pane-of-glass administration for Webex® -Webex Calling, Webex Teams™, and Webex Meetings
• Scalable and extensible administration for customers and partners to sell, deliver, and consume Webex
Webex Calling diagnostics via Webex Control Hub
• All calling metrics from all clients are stored in one place
• Per-call view of media quality statistics for faster fault isolation
• Client-based network connectivity monitoring
• Integrates with Webex telemetry
• Available for use by partners and customers
Simple and powerful device management
• Secure and simple Cisco® device activation and personalization using Active Directory, CSV, manual entry or QR code
• Eliminates the need to enter a MAC address for pre-provisioning
• Greatly simplifies the partner and admin deployment process
Cisco device activation
Cisco Unified Communications Manager (UCM) Cloud
Cisco UCM Cloud delivers what customers want
Complete collaboration, security, and networking solution from Cisco
No disruptions Security Customization Extended ROI
• Familiar administration
• CUCM user experience
• The same features
• Same devices
• Managed upgrades
• Dedicated Instance
• System survivability
• System redundancy
• Emergency responder
• CUCM security
• Open platform APIs
• Webex Calling interop
• Third-party PBX interop
• End user self-care
• PSTN options
• Keep existing phones
• Keep existing gateways
• Keep video systems
• Keep integrations
• No training required
Cisco Unified Communications Manager
Unified Communications Manager
On-premises
Unified Communications Manager Cloud
Cisco Hosted
New Offer
Market leading architecture
A known technology with million of users100% calling feature parity. Minor differences for admins
The same capabilities now hosted and operated by Cisco
Cisco UCM Cloud overview
• Powered by Cisco UCM in the Webex cloud; Proven large scale architecture
• Cisco hosted and operated; Partner delivered and managed
• Dedicated Private Instance
• Highly customizable
• Familiar CUCM/Jabber user experience + Teams
• Orderable via A-FLEX
Global data centersNorth AmericaEMEA APJ
Cisco Unity® Connection
Cisco JabberIM&P
Cisco Webex Teams
Cisco Unified Communications Manager
Cisco Emergency Responder (CER) Expressway
Cisco Unified Communications Manager Cloud (UCM Cloud)
Enterprise Cloud Service
Highlights of the simplified cloud transition
Cisco® UCM cloud benefits
100% Cisco UCM-compatible features Cisco endpoint support (new and legacy voice and video devices. Cisco UCM version dependent)
Support for complex dial plans Cisco contact center interoperability (CCE, CCX, HCS-CC and Webex Contact Center)
Native Cisco TelePresence® and video (registration, B2B video, and PSTN dialing) Highly customizable
Private cloud (SD-WAN, MPLS, etc.) LDAP, Active Directory, SSO, MFA
Cisco voice gateway support (ASR, ISR, VG) Cisco survivability support (MGCP, ASR, ISR)
Virtualized Desktop Infrastructure (VDI) Advanced emergency call handling (Cisco Emergency Responder)
IT integrations (CRM, ecosystem, etc.) Computer Telephony Integration (CTI)
Private connectionDirect connectivity to Cisco cloud through partner or customer network
Customer Cisco UCM Cloud
Private Secure Redundant
Private Connection
UCM Cloud PSTN options
On-prem gateway to breakout to PSTN
PSTN connection through pre-interconnected PSTN partners
BundledPSTN
Local Gateway
CUBE
Cloud Connected
Q2 CY20
By Service Provider Partners
Customer deployments across multiple regions
Users minimum
1K• 1000 minimum users for 1 region• 1500 minimum users for 2 regions• 2000 minimum users for 3 regions