Kyle Robinson665 Westside Avenue

Madisonville, KY, 42431(502) 724-1755

kyle.robinson625@topper.wku.edu

PROFESSIONAL EXPERIENCEHopkins County Board of EducationSubstitute Teacher

230 South Seminary Street, Madisonville, KY, 42431(270) 825-6000

November 2012 – February 2013 & November 2015 – Present

■ Accept substitute teaching assignments both by claiming coverage for scheduled absences via AESOP web software or being called in case of emergency.

■ Learn proper normal working procedures for various school around the Hopkins County school district as well as emergency procedures in case of lockdown, etc.

■ Keep detailed documentation of each day to ensure professors are as informed as possible and can continue lessons efficiently and expediently.

Jefferson National FinancialSystems Administrator

10350 Ormsby Park Place, 6th Floor, Louisville, KY, 40223(866) 667-0564

February 2013 – December 2014

■ Ensure smooth day-to-day operations of all departments by checking on server and individual machine status, and quickly responding to any abnormalities both employee-level or company-wide.

■ Perform routine maintenance tasks to keep business running, including but not limited to monitoring data backups, applying the latest Microsoft updates to all servers, and watching machine stability.

■ Administrate new hires and terminations by activating/disabling employee accounts, access cards, email, and collecting/sorting appropriate paperwork.

■ Perform hardware replacements on both employee machines and general office tech as needed.■ Provide front-line technical support both via phone and in-person for all company employees, including but not

limited to hardware, software assistance, general tech inquiries, and mobile device management.

Western Kentucky University IT HelpdeskDesktop Support Consultant

1906 College Heights Blvd., 3rd Floor, Bowling Green, KY, 42101(270) 745-7000

September 2008 – February 2012

■ Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

■ Answer user inquiries regarding computer software or hardware operation to resolve problems.■ Install and perform minor repairs to hardware, software, or peripheral equipment, following design or

installation specifications.■ Improve office efficiency and turnaround times by analyzing current hardware and data needs and providing

pre-imaged hard drives.

Centre College Scene ShopScene Shop Technician

600 West Walnut Street, Danville, KY, 40422(859) 238-5200

September 2006 – May 2008

■ Prepare two different professional stages for both student and outside performances of multiple varieties, including musicals, ballets, plays, and film presentations.

■ Operate power and stationary tools including table and band saws safely and efficiently.■ Paint/decorate backdrops to specifications using a variety of tools and often in vastly different themes from one

to the next.■ Procure materials using shop funds and vehicle.

EDUCATIONWestern Kentucky UniversityBowling Green, KentuckyBachelor of Science - Computer Information Technology, May 2012■ Minor in Dramatic Arts.■ Gamer's Guild member 2 years.

Centre CollegeDanville, KentuckyCompleted coursework towards Computer Science degree, May 2008 ■ Received musical theater scholarship.■ Assisted in campus theater scene shop.■ Alpha Phi Omega member.

PROFESSIONAL CERTIFICATIONSACT WorkKeys NCRS Job Skills AssessmentApplied Mathematics (7/7), Locating Information (5/6), Reading for Information (7/7)NCRS Gold Certified November 2012

CompTIA A+ Certification220-701 & 220-702 - 2009 SpecificationCertified November 2012

ADDITIONAL SKILLS■ Calm demeanor, able to deal with stressful situations or clients peacefully as well as

explain difficult concepts to those not familiar with computer use.■ Familiarity with common software including Windows XP, 7, Server 2008/2012

Operating Systems, Microsoft Office Suite, Active Directory, Group Policy Management, internet browsers, virtual machine software, Symantec Antivirus and Symantec Endpoint Protection, and Norton Ghost.

■ Experience building PCs as well as installing and replacing hardware such as hard drives, CPUs, RAM, system fans, and video cards in both desktops and laptops.

■ Broad experience with a variety of third-party computer software from a young age, such as Piriform Ccleaner, Veeam Backup & Replication, Malwarebytes Anti-Malware, WinRAR, and TeraCopy.

■ Limited programming experience with Java, Python, C#, and BASIC.■ 10+ years public speaking/theater experience.■ Limited experience assisting with/managing out-of-home Amazon.com and Half.com

online book/software stores.■ Avid business and creative writer in spare time.