Ky Nang Giao Tiep Can Ban
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Tôi lTôi làà ngư ngườời vui vi vui vẻẻ, , nhinhiệệt huyt huyếết, chân t, chân ththàành vnh vàà ggầần gn gũũi. i. Luôn mong muLuôn mong muốốn n mang đmang đếến cho bn cho bạạn n
nhnhữững tng tìình cnh cảảm m chân thchân thàành. Hãy nnh. Hãy nóói i
chuychuyệện thn thậật thot thoảải i mmáái vi vớới tôi đi tôi đểể bbạạn cn cóóththểể ccảảm nhm nhậận nhn nhữững ng
điđiềều tôi nu tôi nóói!i!
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Analytical & Global Marking
Giao tiếp
4Điều
Luôn ghi nhớ
Hiệu quả
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Bạn cần phải giao tiếp?
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HỌC THUYẾT NHU CẦU CỦA MASLOW (TLH MỸ)
NHU CẦU SINH HỌC
ThựcphẩmKhông khíNướcGiấc ngủ
NHU CẦU AN TOAN
Sự đảm bảoan toàn tínhmạng, tàisản. Sự ổnđịnh. Hoàbình
NHU CẦU XÃ HỘI
Được chấpnhậnĐược yêuthươngĐc là thànhviên của TT Tình bạn
NHU CẦU ĐƯỢC TÔN
TRỌNG
Thành đạtTự tin Tự trọngĐượccông nhận
NHU CẦU TỰ KHẲNG
ĐỊNH
Phát triểncá nhânTự hoànthiện
MỘT SỐ NGUYÊN TẮC GIAO TIẾP TRONG KD
� 1. Tôn trọng nhân cách đối tượng giao tiếp
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� 5. Biết cách chấp nhận nhau trong giao tiếp. Chấp nhận làbiết thích nghi với cuộc sống, với hoàn cảnh khách quan.
� 2. Hãy lắng nghe nhiều hơn nói.
� 3. Bàn bạc dân chủ, có lý có tình, không dùng quyền áp chế
� 4. Biết thông cảm với hoàn cảnh của đối tượng
� 6. Nguyên tắc ABC trong giao tiếp:
- Accuracy : chính xác.
- Brevity : ngắn gọn
- Clarify : rõ ràng, sáng sủa
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BAØI TAÄP VEÀ GIAO TIEÁP (Gia đình)TÌNH HUOÁNG :
Chồng bạn đi làm về muộn, anh ấy nói vì phải đi tiếpkhách và không ăn cơm nhà. Khi mang quần áo của
chồng đi giặt, bạn thấy trong túi áo có thư của người
yêu cũ hẹn chồng bạn đi ăn tối.
Bạn sẽ xử lí như thế nào ?
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Mối quan hệ
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Tuyển dụngOffice
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%%Hạn chế tại nơi làm việc là thiếu kỹ năng giao tiếp
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Gặp cảnh éo le?
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Trong tình huống rất khó
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4 bướcHữu ích cho việc
Lắng Nghe
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AFFIRM(khẳng định)
EXPLORE(khám phá)
REFLECT(phản ánh)
SILENCE(giữ trật tự)
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Tìm kiếm để thấu hiểu
Trước khi thấu hiểu
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Nguyên tắc
Lựa chọn từ ngữ
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Không đưKhông đượợc c ssửử ddụụng ng
thưthườờng ng
xuyên txuyên từừ““MMààyy””. .
““TaoTao””!!
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“Bạn cần lịch sự hơn
nữa”
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TTậập trung vp trung vàào co cáác gic giảải phi phááp, chp, chứứkhông phkhông phảải vi vấấn đn đềề khkhóó kh khănăn..
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“Chúng tôi đã vượt qua khó khăn!”
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SSửử ddụụng thng thậật t nhinhiềều tu từừ ““CCóó
ThThểể””
hơn nhhơn nhữững tng từừ““Không thKhông thểể””
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“Tôi không thể giúp bạn ngay bây giờ!”
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Say what you WANT, not what you DON’T WANT
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“Tôi không muốn căn nhà này!”
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Focus on the FUTURE, Focus on the FUTURE,
not the PASTnot the PAST
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“Tại sao hôm qua nhìn bạn xấu thế
không biết?”
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SHARE your ideas, SHARE your ideas,
dondon’’t ARGUEt ARGUE
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“I don’t agree with you! You are wrong!”
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ss’’
Nói hiệu quả
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•Courteous (lịch sự)
•Clear? (rõ ràng)
•Concise (súc tích)
•Complete (đầy đủ)
•Concrete (cụ thể)
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Không nói lòng vòng
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Phụ nữ nhạy cảm hơn đàn ông!
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Eye
Contact
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Thái độ
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Cử chỉ
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Tiếp xúc
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Nụ cười
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#1 Lắng nghe cẩn thận
#2 Sử dụng đúng từ ngữ
#3 Nói tự tin
#4 Ngôn ngữ cơ thể của bạn
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