2854 Cherry Street Apt #102 Falls Church, VA | 703-341-7310 | petersonkristen@hotmail.com

Kristen Peterson | Program AnalystResults-oriented Senior Analyst with over 9 years of management, technology and delivery experience highlighted by significant accomplishments. Outstanding communication and interpersonal skills resulting in productive internal and external business relationships at all levels. Innovative critical thinking and problem solving skills with proven success analyzing and re-engineering business processes in dynamic, fast paced, unstructured, and flexible environments, with expertise in: 

- Project Management - Software Development Lifecycle - Training and Collaboration- Requirements Management - Web Design and Content Management - Quality Assurance- Business Process Analysis - User Experience Management - MS Office Suite, Visio, Project 

Professional ExperienceSenior Analyst Washington DCClient: US Department of State (DoS), Bureau of Consular Affairs (CA), Consular Systems and Technology (CST)Company: Blueprint Consulting Services (April 2016 – Present) Coordinate with business users to communicate processes, elaborate needs to business requirements and provide

templates Monitored intake channel for new business service requirements (BSR) Summarize Enterprise business and service requirements for review by CST SMEs Maintain SharePoint site tracking status and documentation of requirements through intake processes status

reporting & analysis of projects Analyze received status reports for project or technical dependencies; schedule and cost variances Analyze received software metrics to forecast delivery and compare with project baseline, planned, and actual

schedule Summarize strategic goals for communication with CST staff and as a measure to align future projects or initiatives Identify and document technical dependencies as known at initiation Coordinate or develop parametric or LOE based schedule estimate Coordinate or develop parametric or LOE based cost estimate Validate alignment of functional scope to enterprise requirement Validate alignment of functional scope to enterprise requirement Ad Hoc Research & Analyses Research and

implement program management and IT best practices as requested

Trainer Falls Church, VAClients: US Department of State (DoS), Bureau of Consular Affairs (CA), Office of the Executive Director (EX); Austrian Government; and Canadian GovernmentCompanies: CSC (July 2008 – Nov 2015) and CSRA (Nov 2015 – March 2016) The GSS Contract is a global vehicle for overseas US Embassies and Consulates to outsource operations

including data and biometric collection, appointment scheduling, fee collection, call center and public-facing web sites in local languages. The overall contract is valued at $370M, with each implementation requiring tailored services and business process analysis for how to optimize operations for that country / Consulate.

Point of contact regarding business processes, public facing web content and written materials, and problem resolution for the US DoS Global Support Service Contract (GSS)

Supported launch operations for service at various countries, providing customer relationship management and technical support for launch activities and managed data migration process for several countries including troubleshooting and resolving issues both pre and post launch.

Coordinate training learning solution, curriculum design, delivery for U.S. Department of State contract, Austrian Government contract and Canadian Government contract

Research, create, design, review and verify content and training materials in direct cooperation with learning team Facilitate training sessions, manage training work plan, scheduling, logistics and administration of the curriculum

for the assigned learning team Collaborate with project solution designer, IT manager and Web database architects to determine best user

interface to deliver contracted services Strategic facilitation with project solution designer, IT manager and Web database architects to implement best

practice Web content development and approval

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2854 Cherry Street Apt #102 Falls Church, VA | 703-341-7310 | petersonkristen@hotmail.com

Coordinate communication between international operations managers with program management office to relay updates to the Web tools and prioritize issue resolution

Monitor user interaction to determine enhancements in Website flow and content Monitor call center performance with the Web system and call handling per contract SLAs

Client: WorldBridge Information Service/UK Border Agency (June 2007 – July 2008)Company: CSC (June 2007 – July 2008) Served as regional web content manager for visa information in 56 countries and five languages Researched, created, designed, reviewed and verified content in direct cooperation with UK Border Agency and

UK Embassy officials Created and edited HTML files using Telerik’s RadEditor for ASP.NET AJAX Performed quality assurance and data integrity testing using Borland’s StarTeam software tool and following tightly

monitored configuration management procedures Participated in complete design and content overhaul of Website under very tight deadlines. Collaborate with all project work streams to maintain content validity and infrastructure of the Website

Technical and Customer Service Staff Somerset, NJClient: RXHopeCompanies: J&J Staffing Agency (Nov 2006 – Jan 2007) and RXHope (Jan 2007 – Jun 2007) Provided data entry and quality management support Translated call scripts into Spanish Developed statistical reports for shipping purposes

Mathematics Educator    Dunellen, NJDunellen High School/Lincoln Middle School (Nov 2004 – June 2006) Developed and implemented Geometry, Grade Eight Proficiency Assessment (GEPA) curriculums Managed student progress of classroom sizes 15-35 students through various instruction, assessment, and

observation Presented dynamic and student friendly lessons tailored to various abilities and cultural groups, conveying real-life

mathematics  

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