The Challenges

The Challenges

Performance management issues and challenges

Conflict at annual performance

evaluation

Practice of annual performance

evaluation was saddled with integrity

issues and conflict leading to attrition

of good talents and low performance

culture.

Performance management challenges

Workforce performance management

disconnected from corporate strategy

and metrics:

There was a challenge in ensuring

performance goals is based on corporate

strategy.

This disconnect continuously impacted the

organization's achievement of its strategic

goals

Performance management challenges

Manual performance rating

calibration :

Manual process of performance

calibration was time consuming and

counter productive. lack of objective

performance visibility and

calibration method led to dispute,

and subjective judgments

The solution

KPISOFT’s Automated Performance Management Tool:

Comprehensive EPM solution enabled to assimilate organizational strategy & objectives to every employee by top-down cascading of KPI’s.

The solution

Every employee had a scorecard linked to organizational goals

The entire workforce and business units was able to cascade and translateorganizational KPIs and every one had a scorecard. Performance visibility encouragedthem to achieve stretch targets.

The solution

Proactive performance reviews

KPISOFT’s configurable automated self

service review process enabled the

organization to conduct regular review

to measure their milestone achievements,

discover improvements required. The

supervisors were empowered identify

performance bottlenecks and fix them

early

The solution

Holistic evaluation:

Integrated 360 competency , technical and

behavioral skills in the overall

performance evaluation process to

measure capabilities that is critical to

performance.

Identify competency gap and enable

identification of development needs of

every employee.

This feature enables employees to be

evaluated in any model including 90, 180

and 360 including external customers and

vendors

The solution

Performance rating calibration – KPISOFT suite includes automated rating calibration

for all employees based any on criteria of performance benchmark. The HR admin could

create infinite number of ranking groups based on selection of grade, position ,

functional, departmental or any criteria. Its so easy and simplified. The model facilitates

final manual rating for each employee based on moderation councils by departments

OUTCOMES

Outcome

• The initiative created alignment of

organizational strategy to employee

performance goals

• Alignment to organizational goals increased

employee morale and motivation

• Performance visibility was enabled

• One-on-one reviews: Structured

and better quality performance

evaluation dialogue

• Higher morale due to objectivity of

performance evaluation and rating

Outcome

• 85% positive feedback in all-employee

survey after KPISOFT rollout

• Unprecedented employee engagement in

improving service delivery

• Multi-year industry-leading profitability

and enterprise performance since

deployment in 2011