KPI SYSTEMS & TOOLS by ASAP Berhad [email protected].

17
KPI SYSTEMS & TOOLS by ASAP Berhad [email protected]

Transcript of KPI SYSTEMS & TOOLS by ASAP Berhad [email protected].

Page 1: KPI SYSTEMS & TOOLS by ASAP Berhad najib@asap.com.my.

KPI SYSTEMS & TOOLSby

ASAP Berhad

[email protected]

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MAPS 360 Monitoring of Application & Performance System

Scorecard 360 KPI Tracking Tool

Meeting Manager Meeting Management Tool

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SOLUTION OVERVIEW

3 641 115

DATA DATA DATA DATA DATA DATA DATA DATA

OFFICIALS(Chief Minister, KSU, Directors)

MAPS

CENTRAL DATABASE

KPI data

Agencies

Agency 1 Agency 11

HELPDESK

&CALL

CENTRE

DATA

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Sample Screen of using MAPS

Sample of Reports, Uploaded PicturesIllustrations and Statistics Generated

KPI for Agency in KDN, Malaysia (Negeri Sembilan state highlighted)

Seremban district highlighted

Uncompleted KPI are shownin colour coding in Seremban district

Click on a particular desired icon

Status of completion is presented in graphical mode

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Proposed Control Centre

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Task 1 Task n

Project 1

Strategy n

Mission

Task 1 Task n

Project n

Task 1 Task n

Project 1

Task 1 Task n

Project n

Objective 1 Objective n

Strategy 1

Scorecard 360 - KPI Workflow

90% 10% 40% 30% 20% 80% 70% 10%

10% 90% 80% 20%

10% 90%

90% 10%

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KPI for Meeting and Project

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• User Profiling

• Project Team finalization

• Invitation

• Attendance

• Task manager

• Reminders

• Minutes of Meeting

• Task / Meeting Archiving

• Project Meeting History

• Cost Analysis

• Time Analysis

• Report Generation

Meeting Manager has the following features:

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Define Project

Meeting Topic 1

Define User and Roles

Meeting Topic n

Define User and Roles

Send Invitation Capture Attendance

Capture Minutes of Meeting Assign Task

Send Reminder for Next Meeting

Maintain Meeting History by Project

Print minutes

Meeting Manager Concept & Process Flow

Search Meeting Details

Users with Security Access

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Project Implementation Plan

Implementation Plan by each Agency

• MAPS – 1 month

• Scorecard – 1 month

• Meeting Manager – 2 Weeks

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Purchase Cost

Costing by each Agency for 10 KPI

• MAPS – RM 300,000 per server installation

• Scorecard – RM 200,000 per server installation

• Meeting Manager – RM 200,000 per server installation

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Rental Cost

Costing by each Agency for 10 KPI

MAPS – RM 9,208 per month for 36 monthsScorecard – RM 6,138 per month for 36 monthsMeeting Manager – RM 6,138 per month for 36 months

One time Installation cost per system RM 50,000

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Budget Usage Training Budget

Operation Budget

Utilities Budget

Asset Budget

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PROJECT REFERENCES

CUSTOMERS TYPE OF IMPLEMENTATION STATUS

JPN Capture of 18.5 Million records on finger Print as main sub contractor for Yasmin Teknologies

Live for 10 years

Ministry of Education KPI for Support - Country wide support helpdesk for 10,600 schools with 300,000 users, 62 Authorised Service providers and more than 500,000 Assets

Live for 6 years

LHDN Digitisation Project Management of more than 2500 IT assets through 2 locations.

Live for 2 year

Konsortium Logistic Berhad(Largest Local Logistic Company)

KPI for Support - Helpdesk to support Total IT Assets and software implementation throughout country.

Live for 4 years

Touch & Go – Help Desk KPI for Asset Tracking in all Touch and Go contact point for assets throughout country implemented in Banks, Highways, Railways and Commercial Outlets

Live for 24 months

Touch & Go – Call Centre Call Centre integrated with Helpdesk to support 3 Million customer base. Integrated to few backend application to support the Call Centre Requirements. It is also intregrated with PABX and CTI for receiving calls.

Live for 18 month

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Sapura Group Managing DataCentre Call Centre and Helpdesk to support the Sapura Group and other Government Customers

Live for 24 months

Sapura GIRN Sapura Government Integrated Radio Network supports multi agency for Radio networks and transmitters throughout Malaysia. Objective to manage the asset and network related issues.

Live for 12 months

Malaysian Employers Federation Management of Call Centre and Helpdesk for its customer base. Main stress is complaint management using knowledge base and escalation.

Live for 12 months

Sapura Global - Singapore Management of Call Centre and Helpdesk for managing all Warranty and Maintenance problems

Live

Mimos Berhad Asset Tracking within Mimos Ongoing