Knowsys Group of CompaniesOffice: 905-764-9898 ext. 3 | Fax: 905-764-3552 | Skype +1 585-200-5782

15 Allstate Parkway, 6th floor Markham, Ontario L3R 5B4 | www.knowsysinc.com

Knowsys provides management consulting services in the following areas:

White Paper: Improving IT Operations, Service Assurance

About Knowsys GroupFounded in 1995 Knowsys has focused its engagements on managing large complex projects and helping IT to “run like a business”. This focus has led to Knowsys conduct-ing a portfolio of projects worth over $3 billion on behalf of our Fortune 500 clients. This success is attributed to our commitment to the following principles:

1. Our use of industry best practices (ITIL, eTOM, CobiT, PMBOK, CMMi, TOGAF) to ensure our customers can be self sustaining;

2. Our focus on effecting change through a governance framework; and

3. Our mandate to build customer capability through effective knowledge transfer.

Governance, Program /Project Management

• Governance Advisory Services

• Program/Project

• Management

• Service & Project Portfolio Management

• PMO Practices and Implementation

• Business Case Development

• Vendor Management

• Independent Validation and Verification

• Risk Management

Process Improvement

• Business Process Improvement and Management

• IT Business Process Improvement (ITIL)

• Requirements Management/Improvement

• Relationship Management

• Product Management

• Service Management

• Outsourcing Due Diligence

• Organizational/People Change Management

Strategy and Architecture

• Business and Technology Strategy

• IT and Product Roadmaps

• Business, Data, Information, Technology

Architecture

• Security Strategy/Architecture

• Security Threat and Risk Assessment

• Privacy Impact Assessment