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SGS ACADEMY

HOW CAN YOU AND YOUR BUSINESS GET THE RIGHT TRAINING TO CONTINUOUSLY DEVELOP?

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TRANSFORMATION SKILLS

SGS ACADEMY EGYPTPUBLIC SCHEDULE 2014

SGS ACADEMY NORTH AMERICATRAINING COURSES 2015

HOW CAN YOU AND YOUR BUSINESS GET THE RIGHT TRAINING TO CONTINUOUSLY DEVELOP?

1 FOR MORE INFORMATION OR TO BOOK A COURSE, EMAIL US AT [email protected]

SGS ACADEMY – WELCOMEAs the leader in professional training, SGS draws on our years of worldwide experience to provide effective learning and development opportunities. We make a difference to individuals, teams and businesses by nurturing talent and enabling continuous organizational progression. Our specialists partner with course participants, identifying improvement objectives and supporting the professional journey

FORMAT

We offer a variety of different options in order for you to complete your course. Based on your individual needs, you can opt for a:

PUBLIC TRAINING SESSION WITH COLLEAGUES

These courses are available on pre-determined dates and set locations. The material delivered on these courses is generic, but where appropriate examples will always be from both service and manufacturing industries. This type of learning provides opportunity to gain other organizations point of view. Training can be tailored to the products,

processes, and/or systems of your facility and practice implementing these solutions.

ON-SITE TRAINING SESSION AT YOUR FACILITY

Running a course at your premises allows you to shape the message and style of the presentation to suit the individual culture of your organization. It is often the most convenient and the most cost-effective solution if you wish to train a number of your staff, or when confidentiality is an issue. Training will be provided at a time and location of your

choosing. Call us for a no obligation quote.

LIVE VIRTUAL TRAINING SESSION DELIVERED BY SUBJECT-MATTER-EXPERT

Live Virtual training classes are conducted by a live instructor via the Internet. Virtual courses follow the same agenda and timing of traditional public courses. Live Virtual courses also reduce travel costs and time away from the office. An Internet connection and telephone connection are required for these courses.

E-LEARNING TRAINING COURSE THAT’S SELF-PACED

E-Learning training courses are self-paced, software or “cloud” driven courses. Class work can be scheduled around personal and professional work, resulting in flexible learning. E-Learning courses reduce travel cost and time away from the office. Participants also have the option to select learning materials that meet their level of knowledge and interest. Course attendees can study wherever they have access to a computer and Internet. The courses are self-paced, providing learning modules that allow learners to work at their own pace.

BOOKING

1-888-882-3460

[email protected]

LEARNING.SGS.COM/US

LEARNING.SGS.COM/CA

CONTENTS

AEROSPACE —4

AUTOMOTIVE —9

COSMETICS & PHARMACEUTICALS —17

ENERGY —18

ENVIRONMENTAL —19

FOOD —23

INFORMATION SECURITY —34

LABORATORY —35

LEAN SIX SIGMA —36

MEDICAL —38

OH&S —41

QUALITY —45

2TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

TRAINING FROM THE WORLDS LEADING CERTIFICATION COMPANY. ON-SITE TRAINING SAVES COMPANIES TIME AND MONEY – IT’S A WIN-WIN.From introductory workshops to in-depth auditor courses, the SGS global network provides tutors that are experts in their field with extensive training experience. Courses can be tailored to support your business objectives.

WHY SGS TRAINING?

• Dynamic subject matter experts - auditors themselves with industry know-how with an average of 23 years in their field of work

• 98.8% attendee satisfaction

• Speeds up initial certification or regulatory approval and provides ongoing improvements to your products and processes

• Training from the most credible independent resource available - a Certified Body

VISIT NA.SGS.COM, EMAIL [email protected] OR CALL 1-888-882-3460 TO LEARN MORE OR REQUEST A QUOTE.

OTHER TRAINING OPTIONS

Don’t see the training you need? We can work with you to create a solution that meets your goals.

PUBLIC COURSES

Many of our training courses are offered publicly with an expanded portfolio available at your facility on-site.

E-LEARNING AND LIVE VIRTUAL COURSES Staff can train at their desk or in their own time. Should you have any questions about our training courses, please feel free to contact us.

SGS on-Site tRAininGon-Site- inSiGHt

HoW tRAininG FitS tHe CeRtiFiCAtion PRoCeSS

ContACt US toDAY to DiSCUSS YoUR neeDS: 1-888-882-3460 [email protected]

UNDERSTANDING & DOCUMENTING

Courses allow you to gain the necessary knowledge about the management system standard to be developed and prepared for the implementation ahead.

Consider:

Understanding & Documenting CoursesGAP Analysis

CHANGE IS INEVITABLE

As your organization grows, employees come and go, standards change, continued training is a necessity to maintain continued growth and improvement. Understanding and auditing courses are still applicable, as well as standard update and specialized training courses.

Consider:

Understanding & Auditor CoursesFundamentals of Supply ChainEffective Problem Solving, etc.

DISCOVER PRE-AUDIT CONTINUALIMPROVEMENTIMPLEMENTATION CERTIFICATION

INTERNAL & LEAD AUDITOR COURSES

Give you the ability to develop your competencies to a point of evaluating and confirming your readiness for an audit and the effectiveness of your management system’s implementation.

Consider:

Internal Auditor CourseLead Auditor Course1-day Practice AuditPre-Assessments

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ON SITE TRAINING SESSION AT YOUR FACILITY


E-LEARNING BASED TRAINING COURSE THAT’S SELF-PACED

TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

AEROSPACE

UNDERSTANDING AS9100C 2DAYS•

This course examines the requirements of AS9100: 2009 (AS9100C, EN9100, JISQ9100) and the background and intent that affect how AS9100 is implemented. The course includes a clause-by-clause review of the standard.

LEARNING OUTCOMES:

• Demonstrate an understanding of how the implementation of the Process Approach has affected AS9100C

• Demonstrate an understanding of the purpose and intent of the AS9100C standard through a clause by clause review

• Apply each of the standard’s clauses

• Develop and utilize Turtle Diagrams

AS9100C EXECUTIVE UNDERSTANDING VAriAble•

The Executive Understanding program is a series of individual courses that an organization can pick and choose what is covered to fit their customized needs. There are 5 independent modules including: Executive Briefing, Describing the System, Factors for Successful Implementation, QMS Requirements Overview, and Planning for Implementation. Choose which modules fit your needs and time allowance, and Plexus will provide a highly experienced consultant to explain the benefits and necessary resources for your company’s commitment to AS9100: 2009 (AS9100C, EN9100, JISQ9100).

AS9100C UNDERSTANDING & INTERNAL QUALITY AUDITING 3DAYS•

Designed for both new auditors and those interested in sharpening their current auditing skills, this course will provide you with the tools to effectively audit your organizations AS9100 Quality Management System. Participants will acquire the necessary skills to become a leader in preparing and conducting 1st and 2nd party audits through interactive teaching methods while avoiding lecture-based learning. This course includes all Revision C updates.

LEARNING OUTCOMES:

• Perform audits based on ISO 19011 guidance

• Demonstrate an understanding of the Process Approach

• Link the AS9100C Standard to Quality Management Principles

• Identify the requirements of an auditor

• Form an audit team

• Plan, prepare and execute an audit

• Conduct an audit meeting

• Determine needed documentation and organize according to the standard

• Classify, record, and resolve nonconformities

• Implement preventative measures to avoid future nonconformities

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FOR MORE INFORMATION OR TO BOOK A COURSE, EMAIL US AT [email protected]

AEROSPACE

EXEMPLAR GLOBAL CERTIFIED ISO 9001 LEAD AUDITOR TRAINING WITH AS9100C EMPHASIS 5DAYS•

Learn the full range of auditing skills that will help you become a strong advocate in your company’s effort to obtain maximum value from your commitment to AS9100. This course is based on current Aviation, Space and Defense requirements of AS9100C, and will provide you with the necessary skills to become a leader in preparing and conducting audits through interactive methods and avoiding lecture based learning.

LEARNING OUTCOMES:

• Demonstrate an understanding of the Process Approach and its effect on the changes to AS9100

• Demonstrate an understanding of the AS9100 Standard

• Apply the ISO 19011 Standard for performing audits

• Exemplar Global Auditor Certification Handbook

• Define linkages to Quality Management Principles

• Form an audit team

• Conduct an audit meeting

• Document what is needed

• Organize according to the ISO 19011 Standard

• Classify, record, and resolve nonconformities

WHO SHOULD ATTEND

Any member of an AS9100 implementation team, trainers who want an effective method of explaining AS9100 to employees, and representatives from key functional groups involved in an organization’s quality management system.

REQUIREMENTS FOR SUCCESSFUL COMPLETION

There are two elements involved in the evaluation and examination for successful completion of participants of this course:

• The continual evaluation of the student’s attitudes, auditing capability, performance as team members during role-playing, and communication skills (this is done independently by all instructors involved with the class).

• A written examination, which covers the content of AS9100 and the application of audit principles and practices based on ISO 19011. 75% of the examination grade is based on questions that require essay responses that test comprehension of the audit process and the application of AS9100, and the remainder of the examination grade is based on multiple choice, true/false or short answer questions.

CERTIFICATES

• Those who pass will receive a certificate of successful completion, which satisfies the training requirement for individual QMS certification through the Exemplar Global.

• Those who do not pass will receive a certificate of attendance.

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TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

AEROSPACE

EXEMPLAR GLOBAL CERTIFIED ISO 9001 LEAD AUDITOR TRAINING WITH AS9100C EMPHASIS - CONTINUED 5DAYS•

Note: The time allotted for taking the examination is two hours. Strict adherence to the time limit is to be maintained. However, the trainer may allow a student whose primary language is not the language in which the course is conducted, or a student with a particular disability that adversely affects the student’s capability to complete the examination in the allotted time, up to 30 additional minutes for taking the written examination.

The only reference materials allowed during the examination are a copy of the AS9100 standard, course materials provided by Plexus International and any personal notes made by the student during the course.

GUIDELINES GOVERNING THE LEAD AUDITOR TRAINING COURSE

Plexus International’s “Exemplar Global Certified ISO 9001 Lead Auditor Training with AS9100C Emphasis” is focused on the training and development of the auditor candidates. Advisement, correction, discussion, information transfer and learning are the focus of the training session. Additionally, trainer evaluations of the auditor candidates’ performance and understanding are directed toward improving the candidates’ performance and understanding. Trainers are not to make final pass/fail determinations during initial parts of the training, but they are to collect performance data that assist them to make pass/fail determinations with regard to candidates’ performance and understanding. Final evaluation of the candidates is the result of the written examination and the continual evaluations during the training session.

Plexus International is the certified Training Provider for this course.

AS 9100C EXECUTIVE UNDERSTANDING VAriAble•

The Executive Understanding program is a series of individual courses that an organization can pick and choose what is covered to fit their customized needs. There are 5 independent modules including: Executive Briefing, Describing the System, Factors for Successful Implementation, QMS Requirements Overview, and Planning for Implementation. Choose which modules fit your needs and time allowance, and Plexus will provide a highly experienced consultant to explain the benefits and necessary resources for your company’s commitment to AS9100: 2009 (AS9100C, EN9100, JISQ9100).

UNDERSTANDING AS9100 ELEARNING 5-7HOUrS•

Examine the requirements of AS9100, as well as the background and intent that affect how AS9100 is implemented across the Aviation, Space and Defense industries. This course includes a clause-by-clause review of the standard. AS9100 is also the foundation for the more sector-specific standards AS9110: Maintenance, Repair and Overhaul; and AS9120: Stockist Distributors.

LEARNING OUTCOMES:

• Explain the development history of AS9100

• Demonstrate an understanding of the AS9100 Standard requirements and intents

• Identify how the requirements of the standard can be audited using the Process Approach

• Identify the application of the Process Approach as required by Aviation, Space and Defense organizations

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AEROSPACE

TRANSITIONING TO AS9101E/9101:2014 ELEARNING 6HOUrS•

This program examines the changes from 9101:2010 to 9101:2014. Participants will concentrate on the collection of objective evidence and how the completion of forms from the 9101 Documentation Package could be accomplished. This will be accomplished using example scenarios and case studies. Prior to completion of the program, participants will take part in comprehensive review exercises to practice completing the documents and viewing a collection of ‘approved solutions’ provided by SMEs from the 9101E/9101:2014 writing team.

LEARNING OUTCOMES:

• Demonstrate an understand of the changes in 9101E/9101:2014

• Utilize the new forms contained in 9101E/9101:2014

• Apply the revised methods for evaluating/reporting process effectiveness


Examine the requirements, background, and intent of AS9110 to gain a thorough understanding of how the AS9110 standard is implemented across the Aviation, Space, and Defense industries. The course focuses on how to audit the requirements of AS9110 with a process-based approach utilizing AS9101 and is built on the foundation and concepts taught in the AS9100. A clause-by-clause review of AS9110 is included in the course.

LEARNING OUTCOMES:

• Explain the development history of AS9100 and AS9110.

• Demonstrate an understanding of the requirements and intents of AS9110 standard.

• Apply knowledge in a practicum based on the AS9101 standard.

• Demonstrate an understanding of how the requirements of these standards can be audited using the Process-based Approach.

• Demonstrate an understanding of the application of the Process Approach for effectiveness and compliance as required by Aviation, Space and Defense organizations.

• Demonstrate an understanding of the impact of and integrate applicable NAA, Statutory, and Customer requirements.

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TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

AEROSPACE


Examine the requirements, background and intent of AS9120 to gain a thorough understanding of how the AS9120 standard is implemented across the Aviation, Space and Defense industries. A clause-by-clause review of AS9120 is included in the course.

LEARNING OUTCOMES:

• Explain the development history of AS9100 and AS9120.

• Demonstrate an understanding of the requirements and intents of AS9120 standard.

• Demonstrate an understanding of how the requirements of these standards can be audited using the Process-based Approach.

• Demonstrate an understanding of the application of the Process Approach for effectiveness and compliance as required by Aviation, Space and Defense organizations.

• Apply knowledge in a practicum based on the 9101 standard.

• Demonstrate an understanding of the Key Theme throughout as Risk in the distribution activities, which must be the “line of sight” for all audits and effectiveness judgments.

• Reflect on the potential Stakeholders relying upon an “effective” distribution process in a QMS that fully integrates the intent of AS9120 through the following perspectives: Supply Chain, Regulatory Authorities, IAQG Member Companies, and Customers.

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UNDERSTANDING ISO/TS 16949 2DAYS•

The requirements of ISO/TS 16949 promote a process approach for the design and development, production, installation and service of automotive products, which can result in increased quality, a reduction in variation and increased efficiency. Develop a complete appreciation for ISO/TS 16949, including the process approach to quality management, and an understanding of how it is necessary and valuable to your overall business management system.

Learn the intent and requirements of the Technical Specification and its linkages to North American automotive quality Core Tools (APQP, FMEA, MSA, PPAP and SPC) and customer requirements of Chrysler, Ford Motor Co. and General Motors Co.

LEARNING OBJECTIVES

• Apply specific clauses, relate the clauses to the intent of the standard and how it is linked by the process approach

• Analyze the impact on your organization’s decision to implement an ISO/TS 16949 quality management system

• Identify customer oriented processes and maximize the benefits of ISO/TS 16949

• Complete a GAP Analysis for your organization

• Map key processes in relation to the requirements of ISO/TS 16949 Translate Linkages to APQP, PPAP, FMEA, SPC and MSA

WHO SHOULD ATTEND

Employees at every level, including anyone who needs to learn about automotive requirements/ standards, compliance and/or registration, and internal trainers who want a simple, effective method of explaining ISO/TS 16949 to employees will benefit.

ISO/TS 16949 EXECUTIVE UNDERSTANDING VAriAble•

The Executive Understanding program is a series of individual courses that an organization can pick and choose what is covered to fit their customized needs. There are 5 independent modules including: Executive Briefing, Describing the System, Factors for Successful Implementation, QMS Requirements Overview, and Planning for Implementation. Choose which modules fit your needs and time allowance, and Plexus will provide a highly experienced consultant to explain the benefits and necessary resources for your company’s commitment to ISO/TS 16949.

AUTOMOTIVE

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TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

AUTOMOTIVE

EXEMPLAR GLOBAL CERTIFIED ISO 9001 INTERNAL AUDITOR TRAINING WITH ISO/TS 16949 AUTOMOTIVE EMPHASIS 3DAYS•

Internal auditors in the automotive industry are essential to providing the objective feedback required for maintaining and continuously improving upon an effective ISO/TS 16949 quality management system. Recommended for new or current internal auditors responsible for performing internal quality audits, this course will provide you with the background to audit an internal quality management system to the requirements of ISO/TS 16949. In addition, the course is designed to meet ISO/TS 16949 and customer requirements for Chrysler, Ford Motor Co., and General Motors Co.

LEARNING OBJECTIVES

• Define the Automotive Process Approach

• Implement ISO/TS 16949

• Translate Linkages to Automotive Core Tools and Customer Requirements

• Integrate Core Tools

• Translate Linkages to Quality Management Principles

• Perform and apply Audit Skills

• Review Exemplar Global QMS Internal Auditor Certification Handbook

WHO SHOULD ATTEND

Recommended for first and second-party auditors, individuals who want to apply for certification as an Exemplar Global-certified QMS internal auditor, QMS auditor or QMS lead auditor; or who need to learn about ISO/TS 16949 in order to audit an ISO/TS 16949 quality management system.


Two elements are involved in the successful completion of this course:

• The continual evaluation of the student’s attitudes, auditing capability, performance as team members when role playing, and communication skills (performed independently by all instructors involved with the class).

• A written examination that covers the content of ISO/TS 16949 and the application of audit principles and practices based on ISO/TS 16949. Fifty percent of the examination grade is based on questions that require short answer responses that test comprehension of the audit process and the application of ISO/ TS 16949. The remainder of the examination grade is based on multiple choice and true/false questions.

Plexus International is the certified Training Provider for this course.

11






AUTOMOTIVE

EXEMPLAR GLOBAL CERTIFIED ISO 9001 INTERNAL AUDITOR TRAINING WITH ISO/TS 16949 AUTOMOTIVE EMPHASIS - CONTINUED 3DAYS•

CERTIFICATES

• Those who pass will receive an Exemplar Global certificate of successful completion, which satisfies the training requirement for individual QMS internal auditor certifications through the Exemplar Global and IRCA.

• Those who do not pass will receive a certificate of attendance.


Plexus International’s “Exemplar Global Certified ISO 9001 Internal Auditor Training with ISO/TS 16949 Automotive Emphasis” is focused on the training and development of the auditor candidates. Advisement, correction, discussion, information transfer and learning are the focus of the training session. Additionally, trainer evaluations of the auditor candidates’ performance and understanding are directed toward improving the candidates’ performance and understanding. Trainers are not to make final pass/fail determinations during initial parts of the training, but they are to collect performance data that assist them to make pass/fail determinations with regard to candidates’ performance and understanding. Final evaluation of the candidates is the result of the written examination and the continual evaluations during the training session.

12





TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

AUTOMOTIVE

EXEMPLAR GLOBAL CERTIFIED ISO 9001 LEAD AUDITOR TRAINING WITH AIAG ISO/TS 16949 SUPPLIER AUDITOR CERTIFICATION 5DAYS•

Lead auditors assist your company in maintaining a seamless quality management system and in meeting fast-changing, customer-driven requirements. Using industry methods and tools, our lead auditor classes help you, as an automotive professional, drive continuous improvement throughout your quality management system.

This exclusive AIAG course - the highest level of auditor training available to automotive suppliers - meets ISO/TS 16949 requirements and customer requirements of Chrysler, Ford Motor Co., and General Motors Co. It is the only ISO/TS 16949 training that combines the AIAG Supplier Auditor Certification with the Exemplar Global-Certified ISO 9001 Lead Auditor Training.

Prerequisites: A series of questions to be answered by the student and turned in prior to or at the beginning of the course to demonstrate understanding of ISO 9001.

LEARNING OBJECTIVES

• Identify the Automotive Process Approach

• Apply the Process Approach

• Demonstrate an understanding of the ISO/TS 16949:2009 Sector-specific Supplementations/Additions

• Identify the linkages to Automotive Core Tools and Customer Requirements

• Integrate Core Tools

• Identify linkages to Quality Management Principles

• Apply Rules 4th Edition

• Apply RABQSA Auditor Certification Handbook

• Demonstrate Auditing Skills

• Apply Audit skills

WHO SHOULD ATTEND

Recommended for first- and second-party auditors who want to become AIAG-certified supplier auditors; want to apply for certification as an Exemplar Global-certified QMS internal auditor, QMS auditor or QMS lead auditor; or who need to learn about ISO/TS 16949 in order to audit an ISO/TS 16949 quality management system.


Two elements are involved in the successful completion of this course:

• The continual evaluation of the student’s attitudes, auditing capability, performance as team members when role playing, and communication skills (performed independently by all instructors involved with the class).

• A written examination that covers the content of ISO/TS 16949 and the application of audit principles and practices based on ISO/ TS 16949. Seventy-five percent of the examination grade is based on questions that require essay responses that test comprehension of the audit process and the application of ISO/TS 16949. The remainder of the examination grade is based on multiple choice, true/false or short-answer questions.

13






AUTOMOTIVE

EXEMPLAR GLOBAL CERTIFIED ISO 9001 LEAD AUDITOR TRAINING WITH AIAG ISO/TS 16949 SUPPLIER AUDITOR CERTIFICATION - CONTINUED 5DAYS•

CERTIFICATES

Earn two certificates upon successful appraisal

• An Exemplar Global certificate of successful completion, which meets the training requirements for Exemplar Global certification of individual QMS internal auditors, QMS auditors and QMS lead auditors.

• An AIAG ISO/TS 16949 Supplier Auditor Certification certificate for first- and second-party assessments.

Note: Successful completion of this course/exam does not qualify you to conduct third-party audits.


Plexus International’s “Exemplar Global Certified ISO 9001:2008 Lead Auditor Training With AIAG ISO/TS 16949:2009 Supplier Auditor Certification” is focused on the training and development of the auditor candidates. Advisement, correction, discussion, information transfer and learning are the focus of the training session. Additionally, trainer evaluations of the auditor candidates’ performance and understanding are directed toward improving the candidates’ performance and understanding. Trainers are not to make final pass/fail determinations during initial parts of the training, but they are to collect performance data that assist them to make pass/fail determinations with regard to candidates’ performance and understanding. Final evaluation of the candidates is the result of the written examination and the continual evaluations during the training session.

Plexus International is the certified Training Provider for this course

UNDERSTANDING & IMPLEMENTING PFMEA/CONTROL PLANS 1DAY•

This course is designed to establish the use of FMEAs and to help you learn the skills needed to practice risk reduction and defect prevention. The course covers the linkage between Process Flows, PFMEAs, Control Plans and the relation between FMEA and APQP.

LEARNING OUTCOMES:

• Define the linkages between Process Flow, PFMEA, Control Plans and Work Instructions

• Develop flow charts, process instructions and control plans

• Define FMEA customers

• Utilize information gathered from performing an FMEA and construct a Control Plan

• Identify the control factors

• Relate FMEA to APQP

• Demonstrate an understanding of the concept of risk and how to reduce the risk of failure

• Complete an FMEA and distinguish the reasoning for specific parts of the FMEA

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TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

AUTOMOTIVE

UNDERSTANDING & IMPLEMENTING APQP WITH PPAP 2DAYS•

This one-day seminar examines the PPAP requirements and addresses its purpose as the culmination of the APQP process. Our training can help you to determine if all customer engineering, design records, and specification requirements are properly understood.

LEARNING OUTCOMES:

• Identify the key linkages between ISO/TS 16949 and APQP, FMEA, MSA and SPC

• Evaluate the 5 phases of APQP

• Define PPAP submission requirements

• Design a functional timing plan for production and delivery of a simulated product

• Name the features of developing a manufacturing system and its control plans, and validating the manufacturing process

UNDERSTANDING & IMPLEMENTING SPC 1DAY•

Improve the performance of your quality management system, and gain the ability to identify the need for SPC tools within ISO/TS 16949. Develop an understanding of the SPC methodology, learn to use control charting, and carry out calculations and interpretations in the SPC reference manual.

This course will provide both functional and applicable skills, as you will learn to select the appropriate tool for an identified purpose or recognize a more complex methodology, apply the selected tool, interpret the results of the application, and make correct decisions based on the interpretation.

LEARNING OUTCOMES:

• Demonstrate an understanding of the linkage between SPC and the measurement studies with ISO/TS 16949 requirements and the 4th edition FMEA and PPAP

• Apply activities that incorporate the use of the 4th edition FMEA and PPAP

• Develop SPC tools based on defining customer requirements and acceptance of criteria

• Apply methods for implementing the principles of SPC to manufacturing processes

• Apply software to the calculation of Control Limits and incorporation of measurement studies process to the selected Process Controls

• Demystify SPC by learning to carry out all calculations and interpretations following the steps in the SPC reference manual

15






AUTOMOTIVE

UNDERSTANDING & IMPLEMENTING MSA 1DAY•

Study concise, efficient methods for planning and preparing a MSA, and understand process variation and its impact. Gain insight into organizational applications, categories of measurement system variation, and gage repeatability and reproducibility.

This course will provide you with practical knowledge and tools to perform various MSA applications within your organization. The course is presented in several, self-contained modules to effectively drive the principles of MSA while enabling you to immediately tie the principles to their applications.

LEARNING OUTCOMES:

• Determine the data necessary to implement an MSA study

• Define the elements of an MSA plan

• Develop measurement profiles based on defining customer requirements and acceptance criteria

• Identify and select the tools necessary for conducting various MSA studies

• Demonstrate an understanding of a measurement system and the causes of variation, as well as qualify the sources of variation

• Incorporate the use of MSA through applied exercises

BASIC GEOMETRIC DIMENSIONING & TOLERANCE (GD&T) 1DAY•

This one-day course is an overview of the GD&T concepts in controls necessary for proper layout and applications. The course will cover typical issues that can occur when applying a traditional coordinate system and how Geometric Tolerance can overcome them. You will be introduced to the symbols, terminology and the rules for GD&T based on ASME Y14.5:2009.

LEARNING OUTCOMES:

• Apply the principles of GD&T Characteristics to your layout process

• Demonstrate your understanding of Dimensioning Tolerance principles

• Reduce the number of errors by developing a system of effective dimensional tolerance

• Apply the following Controls:

• Form

• Orientation

• Location

• Runout

• Profile

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TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

AUTOMOTIVE

ADVANCED GEOMETRIC DIMENSIONING & TOLERANCE (GD&T) 1DAY•

This one-day course is an overview of the GD&T concepts in controls necessary for proper layout and applications. The course will cover typical issues that can occur when applying a traditional coordinate system and how Geometric Tolerance can overcome them. You will be introduced to the symbols, terminology and the rules for GD&T based on ASME Y14.5:2009.

LEARNING OUTCOMES:

• Apply the principles of GD&T Characteristics to your layout process

• Demonstrate your understanding of Dimensioning Tolerance principles

• Reduce the number of errors by developing a system of effective dimensional tolerance

• Apply the following Controls:

• Form

• Orientation

• Location

• Runout

• Profile

TAKING EFFECTIVE CORRECTION ACTION: USING THE 8-D APPROACH 1DAY•

This two-day training course presents the 8-D model as an efficient and effective methodology for determining, planning, verifying, and documenting corrective actions. You will be introduced to planning for improvement using easily understood and implemented tools that will result in positive, innovative, and effective actions.

The tools include the questioning technique that establishes a method by which various teams with diverse backgrounds can determine which planning steps are necessary and will result in positive actions. The 8-D approach assists teams in ensuring that all necessary steps are addressed and that an efficient and consistent communication of the results of the team activity is made.

LEARNING OUTCOMES:

• Define the 8-D Approach

• Organize an 8-D Team for the 8-D

• Evaluate the differences between good and bad corrective actions

• Identify Corrective Action

• Demonstrate the ability to apply questioning technique skills

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COSMETICS & PHARMACEUTICALS

INTRODUCTION TO CGMP FOR PHARMACEUTICAL MANUFACTURING 2-3HOUrS•$99

VOlUMeDiSCOUNTSAPPlY•

This course provides the required basics for current Good Manufacturing Practices as defined by the US FDA and Health Canada, for operators, plant personnel and employees of pharmaceutical companies.

The course covers the material in an innovative and interactive form that utilizes game mechanics to ensure the trainee is ‘learning by doing.

LEARNING OUTCOMES:

• Gain an overview of key elements of cGMP requirements as they relate to pharmaceutical manufacturing personnel.

• Complete the cGMP annual training requirement for new and current personnel.

This course is in collaboration with:

This is a virtual course; participants will need an Internet connection. Course can be taken from anywhere in the world.

INTRODUCTION TO PHARMACEUTICAL GOOD DISTRIBUTION PRACTICES (GDP) 1DAY•

Through a series of interactive sessions and hands-on workshops, become familiar with the European Union Guidelines on Good Distribution Practices of Medicinal Products for Human Use 2013/C 68/01, in order to help you ensure compliance.

LEARNING OUTCOMES:

• Understand and interpret GDP guideline principles and clauses

• Identify gaps and determine appropriate resolutions

• Transfer GDP requirements into operations

• Identify ways to maintain product quality in integrated supply chain management

INTRODUCTION TO ISO 22716 1DAY•

This course is an introduction for anyone involved in the development, implementation, and management of Good Manufacturing Practices (GMP) for cosmetic products. The course will benefit those planning to complete other GMP training, for internal auditing and the auditor/lead auditor training courses, as it provides a strong basis of knowledge and understanding of ISO 22716:2007 upon which to build auditing skills. This course comprises sessions and workshop exercises. Participants are not expected to possess knowledge of GMP practices or ISO 22716:2007 before attending the course.

LEARNING OUTCOMES:

• Explain the purpose of GMP for cosmetic products.

• Explain the purpose, content and guidance provided by ISO 22716:2007

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TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

ENERGY

ISO 50001 FOUNDATION TRAINING COURSE 1DAY•

This course is an introduction for anyone involved in the development, implementation and management of energy management systems.

The course will benefit those planning to complete other energy management systems training such as those for internal auditing and the auditor/lead auditor courses, as it provides a strong basis of knowledge and understanding of ISO 50001 upon which to build auditing skills.

This course comprises sessions and workshop exercises. Participants are not expected to possess knowledge of energy management systems or ISO 50001 before attending the course.

LEARNING OUTCOMES:

By the end of this course, participants will be able to:

• Understand the guidance and application for energy management systems provided by ISO 50001

• Explain the purpose of ISO 50001 and the benefits to an organization of using the Standard;

• Outline key concepts and approaches to an energy management system

• Describe, with reference to Plan – Do – Check – Act cycle, the structure, scope and purpose of ISO 50001

• Outline key ISO 50001 definitions and terminology

• Briefly summarise relevant energy management legislation

• Identify sources of law and sources of information on energy management legislation

• Outline the key requirements of ISO 50001.

ENERGY MANAGEMENT SYSTEMS ISO 50001 INTERNAL AUDITING 2DAYS•

Through an interactive learning approach, gain knowledge and skills needed to assess and report on the conformance and effective implementation of an energy management system in accordance with ISO 19011.

COURSE TOPICS:

• Describe the responsibilities of an internal auditor and describe the role of internal audit in the maintenance and improvement of management systems, in accordance with ISO 19011

• Explain the purpose, structure and main requirements of ISO 50001

• Explain the principles, process and selected techniques used for assessing the energy planning practices against the standard requirements

• Plan and prepare for an internal audit

• Gather audit evidence through observation, interview and sampling of documents and records

• Write factual audit reports that help to improve the effectiveness of the management system

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ENVIRONMENTAL

ISO 14001:2004 EMS REQUIREMENTS TRAINING 2DAYS•

Build your knowledge, skills, and practical tool-kit to understand and apply the requirements of ISO 14001 to environmental management systems.

LEARNING OUTCOMES:

• Understand the application of environmental management principles, science, and technology

• Understand the application of environmental systems to different operational processes

• Assess the risk of significant environmental impacts and activities identified in the context of the organization’s EMS management system

• Assess the effectiveness of methodologies to control environmental hazards

• Assess the EMS roles and responsibilities within the context of the organizational environment

AUDIENCE PROFILE

Internal Auditors, EMS Auditors, Lead EMS Auditors, Business Improvement EMS Auditors, Principal Auditors, and those working within quality management systems who wish to expand their auditing capabilities.

Recognition of Prior Learning and Current Competence of Certificates of Attainment within 3 years is available.

PROFESSIONAL CERTIFICATE

Upon demonstrating competence in all areas, you will receive an Exemplar Global TPECS certificate of attainment for this competency unit:

• Exemplar Global – EM – Environmental Management Systems

This module requires successful completion of a written exam.

Submitted to Exemplar Global for approval.

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TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

ENVIRONMENTAL

ISO 14001:2004 INTERNAL AUDITOR TRAINING 3DAYS•

Build your knowledge, skills, and practical tool-kit to perform environmental management systems internal audits according to ISO 14001 and ISO 19011.

LEARNING OUTCOMES:





• Understand the application of the principles, procedures and methods of auditing

AUDIENCE PROFILE




Upon demonstrating competence in all areas, you will receive an Exemplar Global TPECS certificate of attainment for each of the following competency units:


• Exemplar Global - AU - Auditing

Each module requires successful completion of a written exam. The AU module also requires successful completion of a role play exam.


21






ENVIRONMENTAL

ISO 14001:2004 EMS LEAD AUDITOR TRAINING 4DAYS•

Build your knowledge, skills, and practical tool-kit to effectively lead environmental management systems audit teams according to ISO 14001 and ISO 19011.

LEARNING OUTCOMES:





• Assess the EMS roles and responsibilities within the context of the organizational environment

• Determine the adequacy and effectiveness of the EMS


• Understand the conduct of an effective audit in the context of the auditee’s organizational situation

• Understand the application of the regulations, and other considerations that are relevant to the audit, the management system and the conduct of the audit

• Practice personal behaviors necessary for the effective and efficient conduct of a management system audit.

• Establish and plan the activities of an effective audit team

• Communicate effectively with the auditee and audit client

• Organize and direct audit team members

• Prepare and complete the audit report

AUDIENCE PROFILE


Recognition of Prior Learning and Current Competence of Certificates of Attainment within 3 years is available





• Exemplar Global - TL - Team Lead



SGS IS THERE THROUGHOUT THE SUPPLY CHAIN JOURNEY TO ENSURE SAFETY AND QUALITY – FROM FARMERS FIELD TO FAMILY TABLE.

VISIT NA.SGS.COM OR CALL 1-888-882-3460 TO FIND OUT MORE.

CeRtiFiCAtionS to:

• Halal and Non-GMO

• Customized Audit that combines Multiple Standards in a Cost Effective Integrated Audit

• GFSI Benchmarked Standards

• HACCP/ISO 22000/PAS

• Quality (ISO 9001)

• Environmental (ISO 14001)

• Occupational Health/Safety (OHSAS 18001)

• Sustainability Programs (RSPO, UTZ, Biomass)

• Public and On Site Training

• Customized Training and GAP Audit

FARMER

CONSUMER

PROCESSORS & MANUFACTURER

PACKAGING

DISTRIBUTION & WHOLESALE

TRANSPORTATION

RETAILER

23






FOOD

IMPLEMENTING SQF SYSTEMS 2DAYS•

This course provides comprehensive steps to implement the Safe Quality Food (SQF) scheme for food safety and quality management, (GFSI recognized). SGS is a licensed Safe Quality Food Institute Training Center. This course meets the SQFI requirement for an SQF Practitioner..

LEARNING OUTCOMES:

• Learn the details of Code requirements and the certification process

• Understand the components of a robust food safety management system

• Successfully complete exercises to assess your knowledge of the current SQF Code

• Prepare to pass the SQF Practitioner Exam

SGS is a licensed SAFE QUALITY FOOD INSTITUTE training center. This course meets the SQFI requirement for SQF practitioner.

For virtual option, participants will need an internet and telephone connection. Course can be taken from anywhere in the world.

Now available in Spanish

SQF ADVANCED PRACTITIONER 2DAYS•

Through activity-based instruction, get the tools you need to use the internal audit program to manage, maintain and enhance the site’s SQF system. SGS is a recognized Safe Quality Food Institute (SQFI) Training Center. This course has been designed by SQFI.

LEARNING OUTCOMES:

• Harness the corrective and preventive action process to identify trends and build continuous improvement

• Communicate with senior management to more fully define the site’s commitment to food safety

• Develop and prioritize key performance indicators (KPI’s) to ensure continuous improvement of the SQF system.

SGS is a licensed SAFE QUALITY FOOD INSTITUTE training center.

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TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

FOOD

INTRODUCTION TO FSSC 22000 & ISO 22000 1DAY•

This course provides an introduction to the FSSC 22000 (GFSI recognized scheme) and ISO

22000 standard (with ISO/TS22002-1).

LEARNING OUTCOMES:

• Gain an overview of the scheme through interaction with experienced SGS trainer/auditors

• Understand requirements to implement and certify an FSSC 22000 or ISO 22000 system and consistently maintain it.

• General Criteria:

• Management and Policies

• PRPs/Supplier Review/HACCP

APPROVED TRAINING PROVIDER

FSSC 22000 & ISO 22000 SCHEME IMPLEMENTATION 2DAYS•

This comprehensive training course covers the steps to implement a food safety system that conforms to the requirements of FSSC 22000 and/or ISO 22000. The training includes details of ISO/TS 22002-1, covering prerequisite programs (PRPs) and Codex Alimentarius HACCP Guidelines.

LEARNING OUTCOMES:

• Learn details of each requirement of either FSSC 22000 or ISO 22000 and what is expected by auditors.

• Understand components of a robust system.

• Learn management, communication and continual improvement elements that surround the PRP/HACCP based food safety systems.

• General Criteria





25






FOOD

FSSC 22000 & ISO 22000 FOOD SAFETY MANAGEMENT SYSTEM INTERNAL AUDITOR 2DAYS•

This course provides comprehensive steps for effective internal auditing of food safety/quality systems against the requirements of FSSC 22000, ISO 22000 and ISO 9001. The training includes details of auditing ISO/TS 22002-1, covering prerequisite programs (PRPs), and Codex Alimentarius HACCP Guidelines.

LEARNING OUTCOMES:

• Understand how each requirement is audited and interpreted.

• Gain skills to perform effective internal audits and be prepared to pass third party audits.




• Auditing Process



26





TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

“THE INSTRUCTOR GAVE US EXAMPLES AND OPINIONS FROM AN AUDITORS VIEWPOINT TO HELP US ESTABLISH A STRONG FOOD SAFETY MANAGEMENT SYSTEM, THE COURSE WAS WELL STRUCTURED, THE INSTRUCTOR GAVE ME THE SUPPORT I NEEDED AND MY ANSWERS WERE ANSWERED IN FULL.”FENG-HSIN CHANG, A&A SOLUTIONS

FOOD

FSSC 22000 & ISO 22000 LEAD AUDITOR (IRCA ACCREDITED) IRCA CERTIFICATION #: A17304 5DAYS•

The purpose of this training course is to provide food chain professionals with the skills and knowledge necessary to audit food safety management systems (FSMS) with a view to assess the adequacy of the design, implementation and improvement of a food industry organization’s FSMS against ISO 22000:2005 and in accordance with ISO 19011.

This course is designed for experienced food safety professionals with an understanding of the management systems approach to food safety and the skills required to audit effectively against FSMS.

LEARNING OUTCOMES:

By the end of this course, attendees will be able to:

• Describe the fundamental purpose of a FSMS as well as the principles, processes and techniques used of rte assessment and management of food safety hazards, including the significance of these for FSMS auditors;

• Explain the purpose, content and interrelationship of ISO 22000:2005, the ISO 9000 series, guidance documents (ISO 15161:2002, industry practice, standard operating procedures and the legislative framework relevant to FSMS;

• Explain the role of an auditor to plan, conduct report and follow up an FSMS audit in accordance with ISO 19011;

• Interpret the requirements of ISO 22000:2005 (with ISO 15161 as a guide) in the context of an FSMS audit with particular reference to:

• The effectiveness of an organization’s management of the risk through its food safety risk assessment program;

• The capability of an organization to maintain and exceed compliance with legislative requirements;

• The adequacy of the organization’s emergency preparedness and response;

• The implementation of operational risk control, monitoring and measurement;

• The continuous improvement of FSMS performance;

• Plan, conduct, report and follow up an audit in accordance with ISO 19011


27






FOOD

BRC GLOBAL STANDARD FOR FOOD SAFETY CONVERSION FROM ISSUE 6 TO 7 1DAY•

Gain an in-depth understanding of the revisions to the format and content of the Standard and includes particular reference to the changes in response to the issues and concerns of the food industry. The course is designed to equip you with the skills and knowledge to successfully implement the Standard on-site.

LEARNING OUTCOMES:

• Understand the reasons for changes to the Standard including industry developments

• Be able to explain how the changes will benefit retailers, manufacturers, auditor and consumers

• Understand the changes to existing requirements

• Recognize the changes to the protocol of the Standard

• Know how the audit process should now be carried out and reported

This course is accredited by the British Retail Consortium

BRC GLOBAL STANDARD FOR FOOD SAFETY IMPLEMENTATION 2DAYS•

Gain a thorough understanding of the requirements and type of evidence expected during certification audits. Learn through a mixture of workshops, practical activities, and informative presentations.

LEARNING OUTCOMES:

• Prepare to undertake an efficient, successful, implementation project.


BRC INTERNAL AUDITOR 2DAYS•

Gain a full understanding of how to undertake BRC-recommended internal audits and prepare for third party audits. Learn through a mixture of workshop-led discussions, practical activities, mock-audit, and information presentations.

LEARNING OUTCOMES:

• Undertake a full-day live audit based on a case study.

• Apply audit skills

• Improve your audit techniques based on personalized performance feedback.


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TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

FOOD

UNDERSTANDING BRC REQUIREMENTS FOR AGENTS & BROKERS 1DAY•

The BRC Global Standard for Agents and Brokers provides essential certification for companies in the food or packaging supply chain providing purchase, importation or product distribution services. Through a mixture of practical exercises and informative presentations, learn the scope of the standard, audit protocol, and the certification process.

LEARNING OUTCOMES:

• Know the scope of the Standard requirements, what companies may be certificated to the Standard, and products applicable for certification.

• Understand the format and structure of the requirements, and what is required to comply with each requirement.

• Know how to prepare for an audit to the Global Standard for Agents and Brokers, how an audit will be reported, and how companies will be certificated.


UNDERSTANDING BRC STORAGE & DISTRIBUTION REQUIREMENTS 2DAYS•

Learn detailed requirements of the BRC Global Standard for Storage and Distribution.

COURSE TOPICS:

• Introduction to the Standard, Scope and Structure

• In-depth Review of the Standard’s Requirement Clauses

• Interpretation and Guidelines

• The Auditing Protocol and Certification Process

• Report Writing and Nonconformance Classification,

• Basics for Clause Exclusion and Risk Assessment

• Planning Audits, Including Multi-Site, Satellite Depots and Head Offices

• Interactive Workshops with Case Studies, and Final Examination

• Continual Assessment


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FOOD

INTRODUCTION TO HACCP SYSTEMS 1DAY•

The HACCP systems are recognized approaches to managing food safety. Our course provides you with an introduction to both the HACCP systems.

LEARNING OUTCOMES:

• Gain an overview of key elements of Codex Alimentarius HACCP requirements.

• Understand components to implement and certify an FSSC 22000 or ISO 22000 system and consistently maintain it.




HACCP IMPLEMENTATION 2DAYS•

This course provides comprehensive steps to implementing a Hazard Analysis Critical Control Point (HACCP) system.

SGS training is based on ISO/TS 22002-1 criteria for prerequisite programs and Codex Alimentarius HACCP Guidelines, forming a sound foundation for future Global Food Safety Initiative (GFSI) approved food safety management schemes.

LEARNING OUTCOMES:

• Learn details of each requirement and what is expected.

• Understand components of a robust system.

• Benefits of HACCP

• Prerequisite programs (Codex Alimentarius and PAS 220/ISO/TS 22002-1)

• Preliminary steps to HACCP

• HACCP Principles (Codex Alimentarius)

This course is recognized by the International HACCP Alliance and meets SQFI requirements for SQF Practitioner.


Now available in Spanish

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TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

NATIONAL SEAFOOD HACCP ALLIANCE SEAFOOD HACCP TRAINING - SEGMENTS 1 & 2 3DAYS•

This course provides comprehensive steps to develop a Seafood Hazard Analysis and Critical Control Point (HACCP) Program and practice on how to implement it.

This training is based on the requirements of 21 CFR 123 – Fish and Fishery Products, forming a sound foundation for the implementation of a risk based food safety system where HACCP is the focus.

LEARNING OUTCOMES:

• Understand the regulation and develop a HACCP System according to your products.

• Learn details of each requirement and what is expected.

• Development and implementation of a Seafood HACCP based on a model provided by the trainer; this is a hands-on training.

• Benefits of HACCP

• Prerequisite programs

• Preliminary steps to HACCP

• HACCP Principles

The National Seafood HACCP Alliance through the Association of Food and Drug officials recognizes this course.

ADVANCED HACCP – VALIDATION AND VERIFICATION 2DAYS•

This course provides comprehensive steps to validate and verify the HACCP system and a GFSI recognized food safety management system (FSMS).

SGS training is based on Codex Alimentarius HACCP Guidelines and the major Global Food Safety Management System (GFSI) recognized FSMS audit schemes.

LEARNING OUTCOMES:

• Learn current guidelines for validation and verification

• Understand the differences between verification and validation activities

This course is recognized by the International HACCP Alliance.

FOOD

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FOOD

HACCP EVERYDAY FOOD SAFETY2-3HOUrS•$30


This course provides the required basic food safety guidelines for operators and employees who handle, process or deal with food. The course covers the material in an innovative and interactive form that utilizes game mechanics to ensure the trainee is ‘learning by doing.

LEARNING OUTCOMES:

• Gain an overview of key elements of Codex Alimentarius Good Manufacturing Practices and Hazard Analysis Critical Control Point (HACCP) requirements as they relate to production or manufacturing personnel.

• Understand the requirements to maintain a working environment that minimizes risks due to food hazards.



HACCP PRINCIPLES FOR FOOD PROCESSORS & MANUFACTURERSAPPrOX.15HOUrS•$299


This course is designed to assist you to successfully develop a legally mandated HACCP food safety plan. Learn how to meet government, industry and auditor requirements for the development and application of a working HACCP plan, and how to implement Good Manufacturing Practices to support the plan. Become familiar with food safety regulations, and elements of the 2011 US Food Safety Modernization Act (FSMA), such as Food Defense and Traceability and the epidemiology of food borne disease.

LEARNING OUTCOMES:

• Understand the purpose and function of a HACCP system

• Recognize regulatory requirements under the 2011 Food Safety Modernization Act

• Identify conditions that promote food borne and waterborne pathogen growth, recognize the steps needed to prevent pathogens, and learn corrective actions to control and reduce them

• Understand the components of a HACCP program, the steps involved in building a plan, and what’s needed to build a strong team

• Understand how to conduct a thorough hazard analysis – know where to look!

• Know how to maintain your plan through active monitoring and verification

• Understand why recordkeeping and training are crucial to your success

• Be prepared for audits (the expected) and recalls (the unexpected)

This course is recognized by the International HACCP Alliance and meets the SQFI requirements for SQF Practitioner.


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TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

HACCP PRINCIPLES FOR FRESH PRODUCE INDUSTRIESAPPrOX.15HOUrS•$299


This course is designed to assist in implementing a legally mandated food safety plan for bringing the safest possible raw vegetables and fruits to market.

The course introduces food safety regulations, with an overview of elements of the 2011 Food Safety Modernization Act (FSMA), such as: Food Defense and Traceability; the epidemiology of food borne disease; agricultural and processing prerequisites on managing contamination of water, soil and production environments; and training of food handlers.

SGS training is based on PAS 220/ISO/TS 22002-1 criteria for prerequisite programs and Codex Alimentarius HACCP Guidelines, forming a sound foundation for future Global Food Safety Initiative (GFSI) approved food safety management schemes.

LEARNING OUTCOMES:

• Recognize basic regulatory requirements under the new FSMA (Food Safety Modernization Act)

• Recognize HACCP Prerequisites

• Understand what food borne and waterborne illnesses are, their causes, and conditions that promote pathogen growth

• Know what’s required for a thorough, product-specific hazard analysis

• Learn corrective actions to eliminate, reduce or control pathogens once introduced

• Recognize the steps to build a HACCP plan, and create documentation to support your HACCP plan

• Identify key HACCP concepts and their differences, such as Critical Control Point vs. Critical Limit

• Recognize the steps to build a strong HACCP team

• Prepare for HACCP audits (the expected) and know the auditor’s role in a potential recall process, and in a food security/food defense program for fresh produce



FOOD

33






FOOD

HACCP PRINCIPLES FOR WATER BOTTLERS & PROCESSORSAPPrOX.15HOUrS•$299


This course is designed to assist you to successfully implement a legally mandated food safety plan. Learn how to identify, and ultimately prevent, potential sources of contamination to water supplies. Understand the steps required to greatly reduce the likelihood of contamination of your facility and your finished products.

LEARNING OUTCOMES:

• Understand the purpose and function of a HACCP system

• Recognize regulatory requirements under the new Food Safety Modernization Act

• Understand the cause of food borne and waterborne illnesses

• Identify conditions that promote food borne and waterborne pathogen growth, recognize the steps needed to prevent pathogens, and learn corrective actions to control and reduce them

• Understand the components of a HACCP program, the steps involved in building a plan, and what’s needed to build a strong team

• Learn what’s required for a thorough hazard analysis – know where to look!

• Maintain your plan through active monitoring and verification

• Understand why recordkeeping and training are crucial to your success



LEARN2SERVE FOOD SAFETY MANAGEMENT PRINCIPLES $85•

This course supports all those who are preparing for certification as a Food Safety Manager. This certification, which is accredited in the United States of America by the Conference for Food Protection and the American National Standards Institute, is a benchmark for the food industry and part of a global standard in food safety education. This course covers food safety issues, regulations, and techniques to maintain a food-safe environment. It will help you to better understand how handling food correctly is not only the law, but it improves safety and lowers cost as well. This is an eLearning course specific to location (state) regulations.

FOOD DEFENSE PAS 96:2014 1DAY•

This course is designed for facilities wishing to comply with PAS 96 requirements and for those seeking to implement a robust food defense program. The program draws on HACCP and Crisis Management principles, and requires great commitment from management for its implementation by adopting sound sanitation, GMP and HACCP.

LEARNING OUTCOMES:

• Use a food supply web flow chart to conduct a threat assessment.

• Develop your own flow chart, define your HACCP team and identify threats for each process step

• Analyze real-world scenarios to determine compliance with PAS 96 and identify nonconformities

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TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

INFORMATION SECURITY

INTRODUCTION TO ISO/IEC 27001 1DAY•

Those involved in the development, implementation and management of an information security management system based on ISO/IEC 27001. The course will benefit those planning to complete other ISMS training, such as internal auditor or lead auditor courses. A basic knowledge of ISMS concepts, terms and commonly used information is helpful.

LEARNING OUTCOMES:

• Explain the purpose and business benefits of an information security management system

• Outline the structure and content of ISO/IEC 27001 and Its relationship to ISO/IEC 27000 and ISO/IEC 27002

• Explain the specific information security management-related requirements of ISO/IEC 27001:2013

ISO/IEC 27001 INTERNAL AUDITOR 2DAYS•

Those involved in the development, implementation and management of an information security management system based on ISO/IEC 27001. The course will benefit those planning to complete other ISMS training, such as internal auditor or lead auditor courses. Prior knowledge of ISMS and ISO/IEC 27001 is required.

LEARNING OUTCOMES:

• Describe the purpose, structure and requirements of ISO/IEC 27001, with reference to the PDCA cycle, from the point of view of an internal auditor

• Describe the responsibilities of an internal ISMS auditor and the role of an internal audit In the maintenance and improvement of management systems

• Plan, conduct, and report an internal audit of part of an ISMS In accordance with ISO 19011

INFORMATION SECURITY MANAGEMENT SYSTEMS (ISMS) LEAD AUDITOR TRAINING 5DAYS•

Become equipped with the knowledge and skills required to perform first-, second- and third-party audits of ISMS against ISO/IEC 27001, in accordance with ISO 19011 and ISO 17021, as applicable. Learn through a blend of personalized sessions and continuous feedback on interactive workshops, exercises.

LEARNING OUTCOMES:

• Upon completion of this Course, delegates will be able to:

• Explain the purpose of an information security management system (ISMS) and explain the processes involved in establishing, implementing, operating and monitoring, reviewing and improving an ISMS as defined in ISO 27001, including the significance of these for ISMS auditors

• Explain the purpose, content and interrelationship of ISO 17799 and ISO 19011, ISO/IEC TR 13335 Parts 3 and 4 (GNITS), EA 7/03 and the legislative framework relevant to an ISMS

• Explain the role of an auditor to plan, conduct report and follow up an ISMS audit in accordance with ISO 19011

• Interpret the requirements of ISO 17799 and EA 7/03 in the context of an ISMS audit

• Undertake the role of an auditor to plan, conduct, report and follow up an audit in accordance with ISO 19011.

35






LABORATORY

UNDERSTANDING ISO/IEC 17025:2005 1DAY•

Build your knowledge of the requirements for an effective, compliant laboratory management system to ISO/IEC 17025:2005.

LEARNING OUTCOMES:

• Review requirements for a competent and compliant calibration/testing laboratory

• Compile examples of documentation required for demonstrating system compliance

• Understand basics for implementing a sound laboratory system from quality, calibration and test perspectives

ISO/IEC 17025 INTERNAL AUDITING 2DAYS•

Use an interactive learning approach to gain the knowledge, skills and tools required to conduct internal audits to ISO/IEC 17025-conformant laboratory management systems.

LEARNING OUTCOMES:

• Review requirements for a competent and compliant calibration/testing laboratory

• Compile examples of documentation required for demonstrating system compliance

• Understand basics for implementing a sound laboratory system from quality, calibration and test perspectives

• Via workshops, case studies, discussion and role play exercises, strengthen your internal audit skills

“THE WHOLE GROUP REALLY APPRECIATED THE TRAINING CONTENT AND MATERIAL AND THE WAY THIS HAS BEEN DELIVERED. THE INSTRUCTOR DID AN EXCELLENT JOB AND THEY ALL LIKED AND APPRECIATED HIS INSTRUCTOR’S SKILLS AND CAPABILITIES.”JEAN-LUC BOUTILLIER, DIRECTOR OF QUALITY ( IATA) - INTERNATIONAL AIR TRANSPORTATION ASSOCIATION

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TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

LEAN SIX SIGMA

LEAN SIX SIGMA YELLOW BELT AWARENESS 1DAY•

This course provides the material required to complete the Lean Six Sigma Yellow Belt Awareness Program.


Discounts are not applicable.


LEAN SIX SIGMA GREEN BELT CERTIFICATION 5DAYS•

This course provides the material required to complete successfully the Lean Six Sigma Black Belt or Green Belt Certification Examination.




LEAN SIX SIGMA BLACK BELT CERTIFICATION 10DAYS•

This course provides the material required to complete successfully the Lean Six Sigma Black Belt or Green Belt Certification Examination.




“I TOOK THE DARTMOUTH COLLEGE GREENBELT PROGRAM FROM AMMAN, JORDAN. IT WAS LIVE ONLINE WITH EXPERIENCED INDUSTRY INSTRUCTORS. THE VALUE FROM THIS PROGRAM SIGNIFICANTLY HELPED ME IMPROVE OUR PROCESSES EVEN THOUGH WE WERE ALREADY ISO 9001 CERTIFIED.”YOUSEF SHARINA - PROCESS ENGINEER AT ELREHA

WMDo AnD SGS:HeLPinG MeDiCAL DeViCeS PRoFeSSionALS tRAnSFoRM tHRoUGH DiStAnCe LeARninGAlmost every aspect of medical devices is covered by regulations, rules and standards: very few actions are possible without being aware of them. Successful medical device manufacturers need well-trained regulatory, marketing, quality and engineering professionals to help ensure the fastest and the most reliable route to the market.

SGS ACADEMY and the World Medical Device Organisation (WMDO) offer a programme of more than 200 e-learning sector-specific professional courses. The WMDO learning portal, the medical device industry’s most trusted source for professional online training, consists of an unparalleled range of courses. These are suitable for regulatory affairs, quality, marketing and commercial, clinical, manufacturing and design staff within organisations of any size.

Our courses cover the regulatory requirements of many global markets, clinical evaluation and investigations, risk management, quality systems and healthcare economics. Each is devised to introduce the basic information vital to your organisation’s success to both individuals and groups. Larger organisations can also benefit from management tools for monitoring learning progress. These e-learning solutions complement the existing public classroom courses and the tailored on-site learning and development programmes provided by SGS ACADEMY.

to ReGiSteR, PLeASe ViSit WMDo.oRG/SGS.

FinD tHe FASteSt AnD MoSt ReLiABLe RoUte to MARKetonLine tRAininG SoLUtionS FoR MeDiCAL DeViCe PRoFeSSionALS

QUALitY CoMPetitiVe ADVAntAGe

RiSK MAnAGeMent exPeRtiSe

MARKet inteLLiGenCe

ReGULAtoRY CoMPLiAnCe

FURtHeR exCeLLenCe SPeeD to MARKet

PAtient SAFetY

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TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

MEDICAL

UNDERSTANDING ISO 13485 2DAYS•

Learn the concepts of ISO 13485 and how the standard can become a valuable part of your business management system. This course is designed to provide you with insight into the use of ISO 13485 as the basis for a quality management system implemented by medical device manufacturers.

LEARNING OUTCOMES:

• Demonstrate an understanding of the purpose and intent of the ISO 13485 standard

• Define terminology and exclusion requirements in ISO 13485

• Compare the requirements between ISO 13485 and ISO 9001

• Interpret the clauses of ISO 13485

• Recognize the role and responsibilities of management in ISO 13485

• Appreciate the use of ISO 13485 as the basis of Medical Device Regulations worldwide

• Recognize the relationship between ISO 13485 and ISO 14971

ISO 13485 EXECUTIVE UNDERSTANDING VAriAble•

The Executive Understanding program is a series of individual courses that an organization can pick and choose what is covered to fit their customized needs. There are 5 independent modules including: Executive Briefing, Describing the System, Factors for Successful Implementation, QMS Requirements Overview, and Planning for Implementation. Choose which modules fit your needs and time allowance, and Plexus will provide a highly experienced consultant to explain the benefits and necessary resources for your company’s commitment to ISO 13485.

ISO 13485:2003 INTERNAL AUDITOR 2DAYS•

The purpose of this course is to introduce you with the skills required to conduct internal audits as required by ISO 13485.It aims to provide a foundation of knowledge on the standard itself and the basic toolkit of internal auditing principles to allow you to perform internal audits in your own quality system and discuss the upcoming changes to the standard.

LEARNING OUTCOMES:

Upon completion of this Course, you will be able to conduct internal audits as required by ISO 13485:2003 by:

• Comprehending the requirements of ISO 13485:2003.

• Conducting internal quality system audits.

• Comprehending the role of internal audit in the maintenance and improvement of management systems.

• Planning and preparing for an internal audit.

• Learning to gather evidence by observation, questioning and sampling.

• Writing factual reports on the compliance of the management system against the audit standards.

• Participating in the corrective action process.

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MEDICAL

INTRODUCTION TO HEALTH CANADA MEDICAL DEVICE REGULATIONS 1DAY•

The objective of this course is to familiarize delegates with the regulatory requirements of the Canadian Medical Device Regulations and to allow manufacturers of IVD and medical devices to ensure compliance for their products.

This course comprises learning sessions and interactive workshops. Participants are expected to have basic knowledge of quality management systems and standards ISO 9001: 2008 and ISO 13485:2003 before attending.

LEARNING OUTCOMES:

• Understand the regulatory requirements of Health Canada’s Medical Devices Regulations.

• Be able to determine which requirements will apply to their organizations.

• Understand the quality system requirements of the Canadian Device Regulations.

• Use the reference and guidance documents available to further enhance their understanding of regulatory and quality systems requirements for IVD and medical devices.

• Be aware of how Recognized Conformity Assessment Bodies will perform conformity assessment audits.


ISO 14971 APPLIED MEDICAL DEVICE RISK MANAGEMENT 2DAYS•

This course uses a hands-on process approach to effective risk management applied to the medical devices industry. It covers linkages between ISO 13485 and ISO 14971, and demonstrates how the risk management process is a core process of the quality management system. Participants engage in exercises that address risk in all stages of the product life-cycle including the use of Process Failure Mode Effects Analysis, and how to effectively implement the objectives and requirements of ISO 14971.

LEARNING OUTCOMES:

• Identify the links between ISO 13485 (QMS) and ISO 14971 (RM)

• Explain how risk management relates to the product lifecycle

• Define risk management terminology

• Outline the stages of the risk management process

• Define the key deliverables of the risk management process

• Explain how to effectively implement the objectives and requirements of ISO 14971

40





TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

MEDICAL

GOOD MANUFACTURING PRACTICES FOR THE MEDICAL DEVICE INDUSTRY2-3HOUrS•$129


Learn to use the US FDA Quality System Regulation (21CFR part 820) for the Good Manufacturing Practices surrounding the design, manufacturing and service of Medical Devices.

Study at your own pace by completing a series of interactive lessons and exercises, and a final exam.

LEARNING OUTCOMES:

Upon successful course completion you will be able to:

• Understand and apply the general requirements of the Current Good Manufacturing Practices (cGMP) used for the design, manufacture, packaging, labeling, storage, installation and servicing of finished medical devices


41






OH&S

OHSAS 18001 OHS REQUIREMENTS TRAINING 2DAYS•

Build your knowledge, skills, and practical tool-kit to understand and apply OHSAS 18001 to an occupational health and safety management system.

LEARNING OUTCOMES:

• Understand OHS laws, principles, codes of practices and standards

• Identify OHS hazards that are reasonably expected to occur for that business type or industry

• Assess the risk of identified hazards in the context of the organization’s OHS management system

• Assess the effectiveness of methodologies to control OHS hazards

• Assess the OHS roles and responsibilities within the context of the organizational environment

• Determine the adequacy and effectiveness of the OHS Management System

AUDIENCE PROFILE

Internal Auditors, OH Auditors, Lead OH Auditors, Business Improvement OH Auditors, Principal Auditors, and those working within quality management systems who wish to expand their auditing capabilities.



Upon demonstrating competence in all areas, you will receive an Exemplar Global TPECS certificate of attainment for this competency unit:

• Exemplar Global – OH – Occupational Health and Safety Management Systems

This module requires successful completion of a written exam.


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TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

OH&S

OHSAS 18001 INTERNAL AUDITOR TRAINING 3DAYS•

Build your knowledge, skills, and practical tool-kit to perform internal audits of occupational health and safety management systems

according to OHSAS 18001 and ISO 19011.

LEARNING OUTCOMES:











AUDIENCE PROFILE









43






OH&S

OHSAS 18001 LEAD AUDITOR TRAINING 4DAYS•

Build your knowledge, skills, and practical tool-kit to effectively lead occupational health and safety management systems audit teams according to OHSAS 18001 and ISO 19011.

LEARNING OUTCOMES:















AUDIENCE PROFILE


Recognition of Prior Learning and Current Competence of Certificates of Attainment within 3 years is available.3








44





TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

OH&S

OSHA (OCCUPATIONAL HEALTH & SAFETY) E-LEARNING $20TO$395•

Modules include:

• Confined Space Entry Training

• General Safety

• Industrial Hygiene Training

• Construction Safety Training

• HAZWOPER Training

• Supervisor and Competent Person Training

• Forklift and Heavy Equipment Training

• HazCom Training

Discounts not applicable


CANADIAN DRIVER SAFETY $20TO$160PerMODUle•

These courses include Bobtailing and Jacknifing, Forklift Safety and Driver Safety Courses for Large Trucks & Buses. Designed specifically for regulations in Canada.



CANADA HEALTH & SAFETY $15TO$30PerMODUle•

Courses range from Accident Investigation Reporting to Occupational Health and Safety Act Legislative Requirements to Workplace violence. There are 24 courses that focus on Health and Safety issues regulated under Canadian law. These on-line Occupational Health and Safety courses have been designed to help employers, supervisors, managers and workers learn their responsibilities so they can comply with requirements and how these relate to specific workplace regulations.



45






QUALITY

ISO 9001:2008 QMS REQUIREMENTS TRAINING 2DAYS•

Build your knowledge, skills, and practical tool-kit to effectively understand and apply the requirements of ISO 9001:2008 to quality management systems.

LEARNING OUTCOMES:

• Understand the application of Quality Management Principles in the context of ISO 9001:2008

• Relate the quality management system to the organizational products, including services and operational processes

AUDIENCE PROFILE

Internal Auditors, QMS Auditors, Lead QMS Auditors, Business Improvement QMS Auditors, Principal Auditors, and those working within quality management systems who wish to expand their auditing capabilities.



Upon demonstrating competence in all areas, you will receive an Exemplar Global TPECS certificate of attainment for the following competency unit:

• Exemplar Global – QM – Quality Management Systems

This course requires successful completion of a written exam.


46





TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

QUALITY

ISO 9001:2008 QMS INTERNAL AUDITOR 3DAYS•

Build your knowledge, skills, and practical tool-kit to effectively perform internal audits for ISO 9001:2008 compliant quality management systems according to ISO 19011.

LEARNING OUTCOMES:







AUDIENCE PROFILE









47






QUALITY

ISO 9001:2008 QMS LEAD AUDITOR TRAINING 4DAYS•

Build your knowledge, skills, and practical tool-kit to effectively lead quality management systems audit teams.

LEARNING OUTCOMES:











AUDIENCE PROFILE










48





TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

QUALITY

TAKING EFFECTIVE CORRECTION ACTION: USING THE 8-D APPROACH 2DAYS•

This two-day training course presents the 8-D model as an efficient and effective methodology for determining, planning, verifying, and documenting corrective actions. You will be introduced to planning for improvement using easily understood and implemented tools that will result in positive, innovative, and effective actions.

The tools include the questioning technique that establishes a method by which various teams with diverse backgrounds can determine which planning steps are necessary and will result in positive actions. The 8-D approach assists teams in ensuring that all necessary steps are addressed and that an efficient and consistent communication of the results of the team activity is made.

LEARNING OUTCOMES:

• Define the 8-D Approach

• Organize an 8-D Team for the 8-D

• Evaluate the differences between good and bad corrective actions

• Identify Corrective Action

• Demonstrate the ability to apply questioning technique skills

• Develop and congratulate the teams

• Identify specific performance and abilities

APPLIED SPC & MSA FOR PRACTITIONERS 3DAYS•

Improve your understanding of the integration of statistical process control (SPC) and measurement systems analysis (MSA) into ISO/TS 16949 and discover how to develop a higher quality process control system by selecting and applying the appropriate statistical tools.

Through a combination of instructor-led training and team exercises, you learn how SPC and MSA can be applied to a manufacturing environment. The goal is to illustrate how these techniques can be incorporated into a system to provide for not only process improvement, but also product improvement.

Important: The course requires you to come with a laptop loaded with Excel®. It is also recommended that you download the following demos: QI Macros and Minitab (latest version) before arriving to the class.

LEARNING OUTCOMES:

• Improve the performance of your quality management system by practicing the basics of SPC, how SPC and MSA are interrelated, and the fundamental tools/techniques for both SPC and MSA.

• Develop and execute plans to implement SPC and MSA, including which tools/techniques are applicable for differing circumstances.

• Calculate and interpret following the steps in the SPC and MSA manuals.

• Compare and contrast Prevention versus Detection

• Identify Common and Special Causes of Variation

• Utilize X-bar and R Charts: Construction, Setting Limits, Analysis, Process Control, Individual and Moving Range Charts: Construction, Setting Limits, Analysis, Process Control

• Interpret Process Capability: Pp, Ppk, Cp, Cpk, Analysis

49






QUALITY

INTRODUCTION TO MSA & SPC 1DAY•

Establish a foundational knowledge-base to analyze your manufacturing system and enhance its effectiveness. Gain a basic understanding of how to establish, analyze and implement a statistical process control (SPC) system in a manufacturing environment.

Discover the framework of how to implement and audit SPC fundamentals at your facility and develop a statistical toolbox that can be used for each of your projects that reflect the stability and capability of your manufacturing system.

Furthermore, gain a better understanding of how to develop measurement studies for each of your projects that reflect the stability and capability of your measurement system. Identify the linkages between the measurement system, using techniques of measurement systems analysis (MSA) and the appropriate tools for defining its continued capability and effectiveness. In addition, this course includes activities to help you understand and audit your measurement system.

LEARNING OUTCOMES:

• Translate linkage of SPC and the measurement studies with ISO/TS 16949 requirements and PPAP

• Incorporate the use of SPC and MSA through applied exercises

• Develop SPC tools based on defining customer requirements and acceptance criteria


• Application of planning and conducting MSA

• Demonstrate audit skills by utilizing of SPC and MSA basic fundamentals

5S PRINCIPLES OF HOUSEKEEPING 1DAY•

Gain the knowledge required to apply the requirements of 5S, the seven waste of lean manufacturing and the requirements regarding the implementation of 5S in the workplace.

LEARNING OUTCOMES:

• Have an overview of 5S by interpreting the reason for 5S and discussing the importance and benefits of 5S

• Comprehend lean manufacturing and the seven wastes by discussing through interactive discussion and interpretation of real-world situations

• Practice implementing all 5S good housekeeping principles: Sort, Set in Order, Shine, Standardize, and Sustain in the context of your organization

“THE INSTRUCTOR WAS VERY DETAILED IN COVERING THE STANDARD AND I THINK THIS WAS VERY APPROPRIATE FOR THOSE WHO HAVE PAST EXPERIENCE WITH AUDITING.”PATRICK BOIVIN - R.R. DONNELLEY

50





TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

QUALITY

UNDERSTANDING & IMPLEMENTING APQP WITH PPAP 2DAYS•

Learn the skills needed to implement the APQP process, develop control plans and complete the production part approval process smoothly, efficiently and effectively within your company. Additionally, acquire the skills necessary to complete all five APQP phases from “voice of the customer” through final output, including control plan methodology and PPAP submission.

Through group activities and hands-on coaching, you learn the importance of thorough planning activities and develop a functional timing plan for production and delivery of a simulated product. Using simulations, groups work with customer engineers to develop a customer requirement and take it from prototype to a functionally acceptable and capable part. Realism is enhanced as teams develop flow charts, process instructions and control plans for the product and carry them through to PPAP submission.

LEARNING OUTCOMES:

• Identify the key linkages between ISO/TS 16949 and APQP, FMEA, MSA and SPC

• Evaluate the 5 phases of APQP

• Define PPAP submission requirements

• Design a functional timing plan for production and delivery of a simulated product

• Name the features of developing a manufacturing system and its control plans, and validating the manufacturing process

UNDERSTANDING & IMPLEMENTING FMEA 2DAYS•

Establish the foundation to void Murphy’s Law; things that could go wrong don’t have to when you learn to use FMEAs successfully. This course will teach you the skills to understand and use FMEAs and the concept of risk reduction and defect prevention.

Turn your quality control around when you discover the impact of failure and how you can reduce the risk with FMEAs. Then, take your skills and knowledge beyond the concepts by learning the specifics of successfully developing and maintaining design and process FMEAs for your company, which includes identifying and reducing risk factors.

LEARNING OUTCOMES:


• Relate FMEA to Advanced Product Quality Planning (APQP)

• List the specifics of Design and Process FMEAs



51






QUALITY

UNDERSTANDING & IMPLEMENTING MSA 1DAY•

Study concise, efficient methods for planning and preparing a MSA, and understand process variation and its impact. Gain insight into organizational applications, categories of measurement system variation, and gage repeatability and reproducibility.

This course will provide you with practical knowledge and tools to perform various MSA applications within your organization. The course is presented in several, self-contained modules to effectively drive the principles of MSA while enabling you to immediately tie the principles to their applications.

LEARNING OUTCOMES:

• Determine the data necessary to implement an MSA study

• Define the elements of an MSA plan


• Identify and select the tools necessary for conducting various MSA studies

• Demonstrate an understanding of a measurement system and the causes of variation, as well as qualify the sources of variation

• Incorporate the use of MSA through applied exercises

UNDERSTANDING & IMPLEMENTING PFMEA/CONTROL PLANS 1DAY•

This course is designed to establish the use of FMEAs and to help you learn the skills needed to practice risk reduction and defect prevention. The course covers the linkage between Process Flows, PFMEAs, Control Plans and the relation between FMEA and APQP.

LEARNING OUTCOMES:

• Define the linkages between Process Flow, PFMEA, Control Plans and Work Instructions



• Utilize information gathered from performing an FMEA and construct a Control Plan

• Identify the control factors

• Relate FMEA to APQP



52





TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

QUALITY

UNDERSTANDING & IMPLEMENTING SPC 1DAY•

Improve the performance of your quality management system, and gain the ability to identify the need for SPC tools within ISO/TS 16949. Develop an understanding of the SPC methodology, learn to use control charting, and carry out calculations and interpretations in the SPC reference manual.

This course will provide both functional and applicable skills, as you will learn to select the appropriate tool for an identified purpose or recognize a more complex methodology, apply the selected tool, interpret the results of the application, and make correct decisions based on the interpretation.

LEARNING OUTCOMES:

• Demonstrate an understanding of the linkage between SPC and the measurement studies with ISO/TS 16949 requirements and the 4th edition FMEA and PPAP

• Apply activities that incorporate the use of the 4th edition FMEA and PPAP


• Apply methods for implementing the principles of SPC to manufacturing processes

• Apply software to the calculation of Control Limits and incorporation of measurement studies process to the selected Process Controls

• Demystify SPC by learning to carry out all calculations and interpretations following the steps in the SPC reference manual

INTRODUCTION TO APQP/PPAP ELEARNING 6-8HOUrS•

Learn the skills needed to implement the APQP process, develop control plans and complete the production part approval process smoothly, efficiently and effectively. Realism is enhanced as the participant develops flow charts, process instructions and control plans for a case study product and carries them through the PPAP submission process. eLearning modules use case studies and interactive questionnaires to simulate a hands-on approach.

LEARNING OUTCOMES:

• Demonstrate an understanding of the key linkages between ISO/TS 16949 and APQP/PPAP.

• Identify the five phases of the APQP process

• Implement the APQP process

• Create a functional timing plan for production and delivery of a simulated product


• Complete the Production Part Approval Process (PPAP)

53






QUALITY

AUDITING THE CORE TOOLS & CSRS ELEARNING 6-8HOUrS•

Heighten your ability to audit the Core Tools and Customer Specific Requirements (CSRs) within an ISO/TS 16949 audit. Designed for individuals with knowledge of ISO/TS 16949 and the AIAG Core Tools, this course details the application of the Core Tools and CSRs within each process, and provides direction on how to audit the Core Tools and CSRs.

LEARNING OUTCOMES:

• Demonstrate an understanding the linkages between Core Tools & CSRs with ISO/TS 16949

• Apply of Core Tools and CSRs within each process

• Demonstrate an understanding of the value that Core Tools and CSRs add to each process

• Verify the effective implementation of Core Tools and CSRs

INTRODUCTION TO FMEA ELEARNING 4-6HOUrS•

This course is designed to establish the use of FMEAs and to help you learn the skills needed to practice risk reduction and defect prevention. Through this online course you will foster an understanding of the specific components of Design and Process FMEAs; utilize the FMEA to avoid Murphy’s Law; relate the FMEA to APQP; and gain the needed skills to practice risk reduction and defect prevention. eLearning modules use case studies and interactive questionnaires to simulate a hands-on approach.

LEARNING OUTCOMES:

• Define Design and Process FMEA customers

• Create Design and Process FMEAs

• Explain the relationship of FMEA to Advanced Product Quality Planning (APQP)


• List the specifics of Design and Process FMEAs

• Translate the concept of risk to how the risk of failure can be reduced within an organization

54





TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

QUALITY

MANUFACTURING PROCESS AUDITING ELEARNING 6-8HOUrS•

Gain the necessary knowledge to select and use the appropriate tools for implementing, planning, and conducting a manufacturing audit. Designed for individuals involved in performing manufacturing process audits, this online training focuses on the methods of planning and how they can be applied in an organization’s audit schedule.

LEARNING OUTCOMES:

• Describe the use of ISO 19011 in the planning of an audit

• Implement and lead Kaizen blitzes

• Analyze data from audit and write non-conformities

• Determine the principles and concepts for conducting a manufacturing process audit

• Determine the methods of planning and how they can be applied in an organization’s audit schedule

• Identify the activities used in the performance of a manufacturing process audit

INTRODUCTION TO MSA WITH APPLICATIONS ELEARNING 8-10HOUrS•

The purpose of this course is to provide the participant with the tools to perform various MSA applications within their organizations. The course is presented in several, self-contained modules to effectively drive the principles of MSA while enabling the participant to immediately tie the principles to their applications. The course allows for the organization to use their data, through application exercises to incorporate the concepts into actual outcomes. The course will present the methods necessary to analyze outcome data and to make decisions and recommendations based on the data. eLearning modules use case studies and interactive questionnaires to simulate a hands-on approach.

INTRODUCTION TO SPC ELEARNING 4-6HOUrS•

Examine methods for implementing and applying the principles of statistical process control to manufacturing processes. This course will show the linkage of SPC and the Measurement Studies with ISO/TS 16949 requirements and the 4th edition FMEA and PPAP and offer methods for the use of SPC tools and application of software for the calculation of Control Limits and Measurement Studies. eLearning modules use case studies and interactive questionnaires to simulate a hands-on approach.

LEARNING OUTCOMES:

• Demonstrate an understanding of the linkage of SPC and the measurement studies with ISO/TS 16949 requirements and the fourth edition FMEA and PPAP

• Apply activities that incorporate the use of the fourth edition FMEA and PPAP


• Apply software to the calculation of control limits and incorporation of measurement studies process to the selected process controls


MISSION STATEMENT

Our goal is to provide the highest quality training to clients and help them get the most from their training budget. Through our experienced tutors, structured interactive training courses, and extensive training experience in the market, we aim to meet every training need. We use our tradition, values and network to support you throughout the training process.

We have a variety of training courses ranging from introductory to implementation to in-depth internal and lead auditor courses covering different industry sectors. We will work with you to provide the training courses that suit your needs. Many of our training courses are offered publicly, with an expanded portfolio available on-site.

Many new virtual courses are available offering convenience and easy access.

Should you have any questions about our training courses, please feel free to contact us.

56TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

INSPECTION, VERFICATION, TESTING, TRAINING AND CERTIFICATIONExactly what is it that we do at SGS? We make business faster, simpler and more efficient, giving our clients a real competitive edge in the areas of inspection, verification, testing and certification.

SGS is the world’s leading inspection, verification, testing, training and certification company. Recognized as the global benchmark for quality and integrity, we have more than 80,000 employees and operate more than 1,650 offices and laboratories around the world.

We are constantly looking beyond customers’ and society’s expectations in order to deliver market leading services wherever they are needed. As the leader in providing specialized business solutions that improve quality, safety and productivity and reduce risk, we help customers navigate an increasingly regulated world. Our independent services add significant value to our customers’ operations and ensure business sustainability.

OUR VISIONWe aim to be the most competitive and the most productive service organization in the world. Our core competencies in inspection, verification, testing, training and certification are being continuously improved to be best-in-class. They are at the heart of what we are. Our chosen markets will be solely determined by our ability to be the most competitive and to consistently deliver unequalled service to our customers all over the world.

OUR HISTORYEstablished in 1878, the company started by offering agricultural inspection services to grain traders in Europe. From those early beginnings, we grew in size and

scope as our agricultural inspection services spread around the world. On 19 July 1919, the company adopted the name of Société Générale de Surveillance (today, known as SGS). During the mid-20th century, we began to diversify and started offering inspection, testing, training and verification services across a variety of sectors, including industrial, minerals and oil, gas and chemicals, among others. In 1981, the company went public.

The current structure of SGS, consisting of 10 business segments operating around the world, was formed in 2001. From our beginnings in 1878 as a grain inspection house, we have steadily grown into our role as the industry leader. We have done this through continual improvement and innovation and through supporting our customers’ operations by reducing risk and improving productivity.

OUR VALUEWe help customers all over the world operate in a more sustainable manner by improving quality and productivity, reducing risk, verifying compliance, and increasing speed to market. Our range of services cover all industry sectors and touch the products and services that consumers around the world rely on countless times in their everyday lives. From the energy that powers the cars we drive and the homes we live in, from the food on our plates to the clothes on our back, from the quality of the air we breathe to the safety of the pharmaceuticals we take, SGS provides independent services that make a difference in people’s lives. At the end of the day, our value lies in what our services make possible for our customers and, ultimately, for their consumers.

SYSTEMS AND SERVICES CERTIFICATION (SSC)High-performing business processes are at the heart of today’s economy. The audit and certification services we provide to a wide variety of customers allow them to enhance their business processes and get out in front of the issues affecting them. With our services, they can deliver extra value, improve quality management and performance, minimize risk, and gain a real advantage over the competition.

WHY SGS?SGS has an unparalleled global network of trainers and auditors regularly working with management schemes. This unique perspective and expertise gives you a competitive advantage through more broad understanding of the international standards and management schemes.SGS Trainer Credentials:

• Dynamic subject matter experts-Auditors themselves with industry know-how

• Average of 23 years in their respective field of work

• 98.8% attendee satisfaction

• Support from the most credible resource available - a Certification Body

OUR BACKGROUND

TRANSFORMING PEOPLE AND BUSINESSESSGS ACADEMY

CONTACT DETAILS

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TRAINING TYPE

on-SiteTraining Public Training

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TRANSFORMING PEOPLE AND BUSINESSESSGS ACADEMY

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TRANSFERS, SUBSTITUTIONS, CANCELLATIONSAn attendee booked for a public/web-based course can be substituted at anytime at no extra charge.

An attendee can transfer to another public course/webinar fourteen (14) calendar days or more prior to our course and the full paid course fee will be credited to the cost of the new course.

Transfers within fourteen (14) calendar days of our course will incur a 25% charge.

All fees will be refunded if attendee cancels fourteen (14) calendar days or more prior to the course.

There will be no refund if notice of cancellation is received within seven (7) calendar days of the scheduled start date or if attendee does not attend the course.

SGS Canada Inc. and SGS North America Inc. reserve the right to cancel any training event at any time in circumstances beyond our control. SGS Canada Inc. and SGS North America Inc. shall be under no liability whatsoever in respect of any consequences (e.g., airfares, hotels, car rents) of such cancellation except that any prepaid course fees will be refunded in full.

TERMS & CONDITIONS

This offer and the courses are subject to the SGS General Conditions of Services found at: http://sgs.com/en/Terms_and_Conditions.aspx withstanding any conflicting terms set forth in client’s purchase order or other client documents.

DISCOUNTSThe following discounts apply to most of our training courses:

EARLY BIRD REGISTRATIONS:

Register 30 days in advance and receive 5% off our list price; register 60 days in advance and receive 10% off our list price.

MULTIPLE REGISTRATIONS:

Three or more registrations to any combination of training courses receive the following:

• 3-5 registrations = 10% discount

• 6-10 registrations = 15% discount

• 11+ registrations = 20% discount (maximum)

*All attendees must register/attend training courses within a 12-month period

* Early Bird and Multiple Registration discounts cannot be combined

REFERRAL:

Receive a 10% discount for referring others who attend a training courses at full price.

*This discount can be combined with above discounts.

PRICE INCREASES

Every effort will be made to avoid increases to posted prices. In the event of a price increase, attendees will be notified and entitled to cancel at any time and receive a full refund limited to the prepaid course fee.


COURSE INDEX

AEROSPACE —4

Understanding AS9100C —4

AS9100C Executive Understanding —4

AS9100C Understanding & internal Quality Auditing —4

Exemplar Global Certified iSo 9001 Lead Auditor Training with AS9100C Emphasis —5

Exemplar Global Certified iSo 9001 Lead Auditor Training with AS9100C Emphasis - ConTinUEd —6

AS 9100C EXECUTivE understanding —6

Understanding AS9100 eLearning —6

Transitioning to AS9101E/9101:2014 eLearning —7



AUTOMOTIVE —9

Understanding iSo/TS 16949 —9

iSo/TS 16949 Executive Understanding —9

Exemplar Global Certified iSo 9001 internal Auditor Training with iSo/TS 16949 Automotive Emphasis —10

Exemplar Global Certified iSo 9001 internal Auditor Training with iSo/TS 16949 Automotive Emphasis - continued —11

Exemplar Global Certified iSo 9001 Lead Auditor Training with AiAG iSo/TS 16949 Supplier Auditor Certification —12

Exemplar Global Certified iSo 9001 Lead Auditor Training with AiAG iSo/TS 16949 Supplier Auditor Certification - continued —13

UndERSTAndinG & iMPLEMEnTinG PFMEA/ConTRoL PLAnS —13

UndERSTAndinG & iMPLEMEnTinG APQP WiTH PPAP —14

Understanding & implementing SPC —14

Understanding & implementing MSA —15

basic Geometric dimensioning & Tolerance (Gd&T) —15

Advanced Geometric dimensioning & Tolerance (Gd&T) —16

Taking Effective Correction Action: Using the 8-d Approach —16

COSMETICS & PHARMACEUTICALS —17

inTRodUCTion To CGMP FoR PHARMACEUTiCAL MAnUFACTURinG —17

inTRodUCTion To PHARMACEUTiCAL Good diSTRibUTion PRACTiCES (GdP) —17

inTRodUCTion To iSo 22716 —17

ENERGY —18

iSo 50001 Foundation Training Course —18

EnERGY MAnAGEMEnT SYSTEMS iSo 50001 inTERnAL AUdiTinG —18

ENVIRONMENTAL —19

iSo 14001:2004 EMS REQUiREMEnTS TRAininG —19

iSo 14001:2004 inTERnAL AUdiToR TRAininG —20

iSo 14001:2004 EMS LEAd AUdiToR TRAininG —21

FOOD —23

iMPLEMEnTinG SQF SYSTEMS —23

SQF AdvAnCEd PRACTiTionER —23

inTRodUCTion To FSSC 22000 & iSo 22000 —24

FSSC 22000 & iSo 22000 SCHEME iMPLEMEnTATion —24

FSSC 22000 & iSo 22000 Food SAFETY MAnAGEMEnT SYSTEM inTERnAL AUdiToR —25

FSSC 22000 & iSo 22000 LEAd AUdiToR (iRCA ACCREdiTEd) iRCA CERTiFiCATion #: A17304 —26

bRC GLobAL STAndARd FoR Food SAFETY ConvERSion FRoM iSSUE 6 To 7 —27

bRC GLobAL STAndARd FoR Food SAFETY iMPLEMEnTATion —27

bRC inTERnAL AUdiToR —27

UndERSTAndinG bRC REQUiREMEnTS FoR AGEnTS & bRoKERS —28

UndERSTAndinG bRC SToRAGE & diSTRibUTion REQUiREMEnTS —28

inTRodUCTion To HACCP SYSTEMS —29

HACCP iMPLEMEnTATion —29

nATionAL SEAFood HACCP ALLiAnCE SEAFood HACCP TRAininG - SEGMEnTS 1 & 2 —30

AdvAnCEd HACCP – vALidATion And vERiFiCATion —30

HACCP EvERYdAY Food SAFETY —31

HACCP PRinCiPLES FoR Food PRoCESSoRS & MAnUFACTURERS —31

HACCP PRinCiPLES FoR FRESH PRodUCE indUSTRiES —32

HACCP PRinCiPLES FoR WATER boTTLERS & PRoCESSoRS —33

LEARn2SERvE Food SAFETY MAnAGEMEnT PRinCiPLES —33

Food dEFEnSE PAS 96:2014 —33

INFORMATION SECURITY —34

inTRodUCTion To iSo/iEC 27001 —34

iSo/iEC 27001 inTERnAL AUdiToR —34

inFoRMATion SECURiTY MAnAGEMEnT SYSTEMS (iSMS) LEAd AUdiToR TRAininG —34

LABORATORY —35

UndERSTAndinG iSo/iEC 17025:2005 —35

iSo/iEC 17025 inTERnAL AUdiTinG —35

60TEL: 1-888-882-3460 – FAX: (201) 935-4555 – NA.SGS.COM

LEAN SIX SIGMA —36

LEAn SiX SiGMA YELLoW bELT AWAREnESS —36

LEAn SiX SiGMA GREEn bELT CERTiFiCATion —36

LEAn SiX SiGMA bLACK bELT CERTiFiCATion —36

MEDICAL —38

Understanding iSo 13485 —38

iSo 13485 Executive Understanding —38

iSo 13485:2003 inTERnAL AUdiToR —38

inTRodUCTion To HEALTH CAnAdA MEdiCAL dEviCE REGULATionS —39

iSo 14971 Applied Medical device Risk Management —39

Good MAnUFACTURinG PRACTiCES FoR THE MEdiCAL dEviCE indUSTRY —40

OH&S —41

oHSAS 18001 oHS REQUiREMEnTS TRAininG —41

oHSAS 18001 inTERnAL AUdiToR TRAininG —42

oHSAS 18001 LEAd AUdiToR TRAininG —43

oSHA (oCCUPATionAL HEALTH & SAFETY) e-learning —44

CAnAdiAn dRivER SAFETY —44

CAnAdA HEALTH & SAFETY —44

QUALITY —45

iSo 9001:2008 QMS REQUiREMEnTS TRAininG —45

iSo 9001:2008 QMS inTERnAL AUdiToR —46

iSo 9001:2008 QMS LEAd AUdiToR TRAininG —47

Taking Effective Correction Action: Using the 8-d Approach —48

Applied SPC & MSA for Practitioners —48

introduction to MSA & SPC —49

5S PRinCiPLES oF HoUSEKEEPinG —49

Understanding & implementing APQP with PPAP —50

Understanding & implementing FMEA —50

Understanding & implementing MSA —51

Understanding & implementing PFMEA/Control Plans —51

Understanding & implementing SPC —52

introduction to APQP/PPAP eLearning —52

Auditing the Core Tools & CSRs eLearning —53

introduction to FMEA eLearning —53

Manufacturing Process Auditing eLearning —54

introduction to MSA with Applications eLearning —54

introduction to SPC eLearning —54

COURSE INDEX

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