KNOWLEDGE MANAGEMENT SYSTEM

Saul GuerreroHead of Technical Development

ACF-UK

Where are we now and where do we want to be?

Wisdom

Knowledge

Information

Data

Raw quantitative and qualitative values or facts that are collected

by WASH practitioners

The message that results from the analysis of the data

The degree of familiarity and practical understanding of the information and

the conscious use of good and bad practices to define practical action

the extent to which knowledge is internalised by practitioners to take

practical decisions, supported by a high degree of personal experience

Objectives

Specific Objective• Develop a participatory knowledge management system that effectively captures

lessons learnt and increases access to reliable technical knowledge• Promote greater horizontal accountability and experience sharing amongst Global

WASH Cluster partners

Overall ObjectiveTo improve the knowledge of the WASH coordination platform partners to help them achieve more efficient WASH responses in emergency situations.

This requires something bigger than a project

It requires a multi-year strategy

2013 2014 2015 2016 2017

Activ

ities

PHASE 1 PHASE 2

Develop Preliminary Knowledge

Management System

Test Knowledge Management System on Key Themes

Review & Adapt Knowledge Management System

Develop Finalised

Knowledge Management

System

Implement Knowledge Management System

within the Global WASH Cluster

Evaluate possible lessons learnt with other clusters and possible synergies/ inter-cluster model

development

PHASE 3

1. Hygiene Promotion2. Coordination

Practices3. Information

Management4. Emergency WASH in

Urban Contexts

Develop Preliminary Knowledge

Management System

What does this preliminary KM System look like?

Priority stakeholders: 1 in-country WASH coordination platforms and partners (at national and subnational levels), 2 GWC Field Support Team (currently comprising RRTs, RATs and RECAs) and 3 finally the broader GWC partners and other WASH actors

The KMS will rely on online sharing, and in particular, the use of a fully dedicated website, a one-stop-shop for “emergency WASH information”. The web site will include quality controlled and tested information, an active link for Q&A and links to a social platform. It is assumed that WASH National Coordination Platforms will have an important role to play to relay lessons learnt from / to partners that have not easy and systematic online access (access of local NGOs to information, ad hoc translations).

The KMS will encourage horizontal information sharing, but its primary objective will be to review and validate existing data and information collected by cluster partners and others. Whilst the KMS will not prioritise the collection of primary data, its use of peer-review mechanisms will provide direct and indirect guidance to improve the quality of future data.

Promote and support the establishment of nationally and regionally based knowledge management approaches (when appropriate) prior to emergencies, commencing with high risk countries. To do so, it will look at strengthening options for information sharing with governments, universities and societies.

Working Principles

1

2

3

4

Identify Lessons Learned, Good/Bad

Practices from Available Resources

Create/Identify Peer-Group to

Review and Validate previously identified

material

Formally Disseminate Findings with Practitioners

IdentifyTheme

Identify Knowledge Gaps

Informally Disseminate

Findings (Peer-to-Peer)

Review of Grey Literature (Reports,

Surveys, Papers)

Technical Discussions

(KnowledgePoint)

WASH Partner Organisations

WASH Coordination

Platforms

GWC SAG

Promote/facilitate the research

required for gaps identified

Who is going to be doing the leg-work?

2013 2014 2015 2016 2017

Leve

l of I

nvol

vem

ent

PHASE 1 PHASE 2 PHASE 3

Involvement of WASH Partners & CAST

Involvement of Steering Group

When is this kicking off?