Enterprise 2.0 : Leveraging collaboration platforms to foster knowledge, innovation and productivity
Knowledge Management and Enterprise 2.0
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Transcript of Knowledge Management and Enterprise 2.0
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Enterprise 2.0 = KM 2.0?
Carl FrappaoloVP, Market Intelligence @ AIIM.org
Dan KeldsenDirector, Market Intelligence @ AIIM.org
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?What is Knowledge
Management
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?What is Enterprise 2.0
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?So...What’s New
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©
TechnologyPeople
Process
• How do you create a culture for sharing and learning?•Which people need to be
empowered to contribute and leverage knowledge?• Are priorities aligned with
measurements?
Bus. Strategy
•What tools are currently in place?•What tools are
needed to enable the environment?• How do you fill the
gap?
•Which factors are critical for my business that can be addressed by KM?•Which knowledge adds the most value?•What are the highest priority initiatives?
• Are the right processes in place to:• Disseminate, share and apply
knowledge• Capture, refine and create knowledge• Deliver business value?
Knowledge Management
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Strategy:Purpose and Focus
Goals and ObjectivesReturn on Investment
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People: Allegiances
IncentivesInclinations
RespectTrust
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Process:Ingrained
SupportingContext
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?So...What’s New
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Knowledge Management
©
TechnologyPeople
Process
• How do you create a culture for sharing and learning?•Which people need to be
empowered to contribute and leverage knowledge?• Are priorities aligned with
measurements?
Bus. Strategy
•What tools are currently in place?•What tools are
needed to enable the environment?• How do you fill the
gap?
•Which factors are critical for my business that can be addressed by KM?•Which knowledge adds the most value?•What are the highest priority initiatives?
• Are the right processes in place to:• Disseminate, share and apply
knowledge• Capture, refine and create knowledge• Deliver business value?
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(Old) Technology Map to KM
Explicit Tacit
Intermediation
Externalization
Internalization
Cognition
Knowledge complexity
Groupware, Profiling, E-mail
Document Management, Visualization, Portals
Search, Taxonomies, Agents
Workflow, Decision Support Trees
Low Barrier
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(New) Technology Map to KM
Explicit Tacit
Intermediation
Externalization
Internalization
Cognition
Knowledge complexity
Wikis, Blogs, Social Network Analysis
Wikis, Blogs, Podcasting
RSS, Mashup, Search,Social Tagging & Bookmarking
RSS, Mashup
Low Barrier
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?So...What’s New
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So, What’s New?(in Technology)
• Low barrier/Ease of implementation
• Web/Widely accessible
• Lean
• Low cost
• Agile
•Emergent/Heuristic
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Evolution, not Revolution
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www.aiim.org/enterprise20
441 respondents, 80+ pages, 70+ charts/figures
Released Q1 2008
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Top FindingsAge Doesn’t Matter (as Much as You Think)
Culture Matters (More Than You Think)
A Slow Market (Frustrates Early Adopters)
Strategy (is Hard to Find)
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How Critical Is Enterprise 2.0 to Your Organization’s Business Goals/Success?
(Significant to Imperative Responses)
Millennials37%
Boomers38%
Age Doesn’t Matter (as Much as You Think)
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Are You an Internal Champion of Enterprise 2.0 Within Your Organization?
Age Doesn’t Matter (as Much as You Think)
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KM Inclined
to Pursue Enterprise 2.0 Strategically Rather Than Ad Hoc
31% as Likely
Strategy (is Hard to Find)
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A Slow Market (Frustrates Early Adopters)
Characterize Your Organization’s Adoption of the Above Technologies
Source: AIIM Market Intelligence Source: AIIM Market Intelligence
KM InclinedAdoption is Magnified
All (Respondents)Adoption is minimal