Know and avoid the biggest mistake in difficult conversations 181114
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Transcript of Know and avoid the biggest mistake in difficult conversations 181114
Know and avoid
the biggest
mistake made
when having a
difficult
conversation 18th November 4:00pm –
4:30pm (GMT)
In this webinar:
1. 3 components of a successful difficult
conversation
2. The single biggest mistake
3. Examples of what this looks like
4. How you can avoid it
5. How we can help you further
What is a successful difficult
conversation?
A successful difficult conversation puts you
on the path to resolving the issue and
creating positive change
Situation today:
Insufficient
progress in class
Current future if nothing
changes:
Potentially capability and
loss of job
Potential future if issue
addressed:
Class make progress, teacher
will feel more confident and
happier in job
Successful difficult conversations put us
on the path to positive change.
They have 3 components :
The single biggest mistake I see when
people are having a difficult
conversation is…
Not clearly saying what the issue is
1. Person doesn’t know what the problem is
2. Doesn’t know what needs to change
3. Conversation can easily get pulled off
track (intentionally or unintentionally)
There are two sub-components to this
problem:
1. We’re not clear ourselves about what
the problem is
2. We don’t tell the other person clearly
You need to lead better
How many ways could someone lead
better?
Submit own planning on time
Supporting year group to improve plans
You’re lying…
Several examples of agreed support not
in place: ‘you say it is, I don’t see it’
Mixed messages
Be on time to lessons
What is on time?
When the lesson starts?
Before the lesson starts?
To avoid this mistake we need to be
clearer:
I, issue, the outcome
I: saw, believe, feel, notice, think
Issue: what is the problem
The outcome: what do you want them to
do differently
People often miss out the outcome
You must have tangible examples of
what you are talking about
If you don’t then don’t have the
conversation until you do
Let’s look at those examples:
Original I, issue, the outcome
You need to
lead better
I believe
Issue: you need to show greater leadership in
your year group specifically in planning
The outcome: I would like you to make sure all
planning is in on time and to see you supporting
your year group in producing higher quality
plans which develop and support the children’s
learning.
Examples: For the last 3 weeks your planning
has been late and when you and I looked at
your year’s plans we both saw ways in which
they could lead to better quality first teaching.
Let’s look at those examples:
Original I, issue, the outcome
You’re lying I feel
Issue: there are mixed messages between us
because I haven’t seen the agreed support for
‘Jane’ put in place
The outcome: and what I would like to see,
and be assured of, is that her individual reward
chart and her break time book are used daily.
Examples: When I came into your class last
Wednesday I asked Jane where her reward
chart was and she said she didn’t have one.
Let’s look at those examples
Original I, issue, the outcome
Be on time to
lessons
I have noticed
Issue: you have been late to lessons several
times over the last few weeks
The outcome: and what I need is for you to be
in class with me at 8:45am, 10:55am and after
lunch at 12:50pm.
Examples: There have been quite a few
examples of when you have been late
including 2 afternoons last week and twice at
the start of literacy after break.
The single biggest mistake I see when
people are having a difficult
conversation is…
Not clearly saying what the issue is
The solution is to use the structure:
I, issue, the outcome
(with some examples)
Successful difficult conversations have
3 components:
Build trust
Emotional manage-
ment Structure
Successful difficult conversations course
5 days
Over a year
Delivered in your school
6 people
Successful difficult conversations course
structure
1. The 3 skills you need to have successful difficult
conversations.
2. How to be flexible in your leadership style to get
the best outcome for any situation and person.
3. A day with our legal expert on what you can
and can’t do legally.
4. How to make sure you get to the point, the single
biggest mistake people make.
5. How to move any difficult conversation forward
with a range of tools and techniques for a range
of situations.
What people have said about the
training:
"This was a professionally life changing
course - I couldn't rate it highly enough. It
has been transformative for me and the rest
of the SLT“
Mr Parr, Head Teacher, London,
What people have said about the
training:
"Thank you… It's been a long time since I
really felt like I have learnt and developed a
new skill. It made me realise that, as senior
leaders, we are really not trained or always
equipped to deal with the emotional side of
the job.“
Mrs Harris, Head Teacher, London
Course costs:
Successful difficult conversations
The 3 skills you need to have successful difficult conversations. £1500
Flexing your leadership style
How to be flexible in your leadership style to get the best outcome for any
situation and person.
£1600
Capability training
A day with our legal expert on what you can and can’t do legally. £1000
Get to the point
How to make sure you get to the point, the single biggest mistake people
make.
£1500
Tools and techniques for difficult conversations
How to move any difficult conversation forward with a range of tools and
techniques for a range of situations.
£1500
Total £7100
*All prices excl VAT
*All courses are for up to 6 people and deliver in your school
*Reasonable travel expenses may be charged, and this will be discussed with you before booking
Bonuses if you book the full course:
I will personally deliver the training for 5
schools
2 x half day implementation support for
free, worth £1,100
You can split the payment over financial
years
Bonuses: If you book the full course
by 1st Dec
Satisfaction guarantee
If after the 1st 3 days you are not happy I
will give you a full refund
Contact a school leader to hear what
they think of the training
Next steps
Contact us to let us know you want to
book:
A day
The full course
Contact:
For the bonuses you must contact us before
Monday 1st Dec
I look forward to helping you make
your difficult conversations less stressful
and more successful