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KNOLSKAPE

Excellence in Self-Paced learningfor Sustained Management andLeadership Deep Skill Learning

Self-Paced Learning

Scale your workforce today!

Self-paced and learner driven

Complete data tracking with rich user and tracking dashboards for learners, HR and business

Plug & play – Easily scalable

Insights, strategies, tips and tools from Industry Leaders and Experts

Integrated onto a single sign-on platform

Why should you deploy Route to Success self-paced courses?

R2S self-paced course design

Pre-assessment Quiz

Post-assessment Quiz

Toolkit for further learning and practice

Certificate upon completion

Learning module consisting of videos, interactive e-learning resources,

discussions, assignments, action tips and summary pdfs

Employee Excellence

Leading Self Leading Teams

Leading SalesLeading Digital

Route to Success: 15 titles available

Leading Self

Time ManagementEssentials – Get more done

Effective Project Management

Harness empathy at work

Managerial Communication

Finance fornon-Finance Managers

Leading Teams

Managerial Effectiveness

Leader as a Coach

Manage your team’smotivation and engagement

Effective Performance Evaluation

Leading Digital

Design Thinking

Ideas to Innovation– Become an Intrapreneur

Building Customer-focused teams

Leading Sales

Champion StrategicAccounts Management

Solutions-focused Selling

Leading Sales Teams

Leading Self

Time Management Essentials - Get More Done

Understanding the usage of your time is an essential skill in the workplace. This course helps you to not only track your activities, but also give you handy tips and insights on managing your time better. We'll look at techniques to help us handle priorities and get better organized!

Course Outcomes:

1

2

3

4

5

Identify distractions accurately

Set priorities and schedules effectively

Extract more value

Field requests from others

Healthier work-life balance

4 Hours

Anyone looking for lasting ways to manage their time better

Duration

Audience

Experts

Charles Handy

Best selling author of nearly 2 dozen books, Handy is a philos-opher and the second most influential business thinker in the world, after Peter Drucker.

Dominique Chalvin

Chalvin is a coach, consultant and author of many books. Founder of Chalvin Formation, Chalvin leads seminars on management, team building, communication and personal efficiency. As a coach, he provides support to directors and managers.

Tal Ben-Shahar

Author of International best sellers ‘Happier’ and ‘Being Happy’, Ben-Shahar is an expert on positive psychology, credited with designing and teaching the most popular course at Harvard University.

Maura Thomas

Thomas is an award-winning speaker, trainer and author on individual and corporate productivity and work-life balance, and the most widely-cited authority on attention management. A regular contributor to the Harvard Business Review with articles viewed more than a million times, she has also appeared in hundreds of American media outlets including The Wall Street Journal, Fast Company, Entrepreneur Inc. and the Huff-ington Post.

Adam Grant

Recognized as Wharton's top-rated professor, one of the world's 10 most influential management thinkers and Fortune's 40 under 40, Grant is a TED speaker, regular contributor to The New York Times and the Author of three New York Times bestsellers, ‘Originals’, ‘Give and Take’ and ‘Option B’, which have sold over a million copies and been translated into 35 languages.

Zeina Bain

Zeina J. Bain is a Managing Director at the Carlyle Group, advising on European buyout opportunities. She is also a member of the Board of Directors of Atotech and the Innovation Group, and on the board of the Henry Royce Institution, the UK’s national institute for materials science research and innovation.

KNOLSKAPE

Leading Self

Effective Project Management

‘Effective Project Management’ is an interactive course that will help you become more efficient as a project manager. The course uses various best practices, frameworks, and anecdotal guides to aid your learning experience.

Course Outcomes:

1

2

3

4

5

Confidently define and launch projects

Negotiate resource allocation effectively

Stay on track and in control

Identify and address variances and deviations

Successfully deliver a project

6 Hours

Project Managers; Anyone working in project mode

Duration

Audience

Experts

Rahaf Arfoush

Strategist, digital anthropologist and best-selling author of ‘The Decoded Company’, Arfoush is an expert in Big Data and digital organizational culture. She is the Executive Director of the Red Thread Institute of Digital Culture and teaches  “Innovation & Emerging Business Models” at Scienc-es Politique in Paris. A regular contrib-utor to various publications and a frequent commentator on France24 and the CBC, she has won several accolades for her thought leadership on digital culture and technology.

Terri Wagner

A PMP and certified Scrum Master, Wagner leads multi- million-dollar project portfolios for her clients. She has been awarded honors for being a creative thinker with the ability to successfully apply technology for the advancement of internal and external operational efficiencies and quality.

Gilles Vallet

Author and project management consultant for over 20 years, Vallet is currently a Professor of Project Engineering at Oxford Academics.

Leading Self

Harness empathy at work

One area where technology is yet to supersede people is in developing ‘Interpersonal Relationships’. This is because ‘EMPATHY’, the core of interpersonal relationships thrives on human contact. Therefore, it is crucial for people to harness the power of empathy within the workplace.

Course Outcomes:

1

2

3

4

Make better decisions

Communicate effectively

Have better working relationships with your co-workers

Boost the performance of your team and yourself

4 Hours

Anyone

Duration

Audience

Experts

Marie R. Miyashiro

Internationally recognized author of ‘The Empathy Factor - Your Com-petitive Advantage for Personal, Team, and Business Success’ Miyashiro is business consultant, facilitator, keynote speaker and Non-violent Communication (NVC) practitioner.

Leading Self

Managerial Communication

Chat, email and company social network channels have made it easier to communicate, but these tools do not automatically guarantee quality communication. Effective communication is a core human skill and those who work to improve them can be powerful communicators and outstandingly effective in their organizations.

Course Outcomes:

1

2

3

4

Enhanced confidence in face-to-face and virtual communication

Delivery of impactful messages

Effective connection with your audience

Empathetic communication

4 Hours

Anyone wanting to improve interpersonal communication

Duration

Audience

Experts

Manfred Kets de Vries

Rated as one of the 50 leading manage-ment thinkers by the Financial Times, Le Capital - Wirtschaftswoche and The Economist, de Vries is also considered as one of the world’s 6 founding profession-als in the development of leadership as a field of expertise. He is also the recipient of the Lifetime Achievement Award from the International Leadership Association and 5-time -winner of the INSEAD Distinguished Teacher award.

Robert Dilds

Recognized internationally as one of the foremost developers, trainers and practitioners of neuro-linguistic programming (NLP), Dilts is also a leading expert in leadership and change.

KNOLSKAPE

Marie R. Miyashiro

Internationally recognized author of ‘The Empathy Factor - Your Com-petitive Advantage for Personal, Team, and Business Success’ Miyashiro is business consultant, facilitator, keynote speaker and Non-violent Communication (NVC) practitioner.

Matthieu Ricard

Molecular Geneticist turned Buddhist Monk and the Dalai Lama’s right-hand man, Ricard is a researcher, best selling author, researcher on the effects of medita-tion on the brain, and celebrated leader of humanitarian projects in the Himalayan region.

Finance for Non-Finance Managers

Financial understanding is too important to be left to finance experts alone. Managers need to keep value creation in mind when managing their businesses. Course Outcomes:

1

2

3

4

Understand key concepts and metrics in corporate finance

Make accurate financial analyses for your team, unit or business

Communicate effectively with finance experts both inside and outside your company

Understand the impact of your decisions on business

Learn important valuation techniques to assess projects and plans for the future.

5

Leading Self

10 Hours

Business unit managers, Project managers, Team managers, Department managers and Employees who manage budgets

Duration

Audience

Experts

Marc Bertoneche

Bertoneche is a celebrated professor of Finance at the University of Bordeaux, Asso-ciate Fellow at Said Business School, Oxford University, and visiting faculty at some of the world’s leading business schools, includ-ing Harvard and HEC Paris. His outstanding contributions to academia have felicitated him with multiple awards including the Harvard Business School’s Faculty Award in 1999, 2000 and 2003.

Pascal Quiry

Quiry is a Director of the Valuations and Stock Market Listing team at BNP-Paribas, a lecturer and coordinator of corporate finance classes at the HEC business school in Paris, and the co-author and chief editor of the book “Finance d’entreprise” which he wrote with P. Vernimmen.

Leading Teams

Managerial Effectiveness

Good managers effectively engage their teams, improve stakeholder relationship and increase value creation for customers. This course brings together high-impact ideas to boost the role of management in an agile organization.

Course Outcomes:

1

2

3

4

5

Engage your stakeholders better

Collaborate in your team

Empower right people, the right way

Deliver effective feedback

Learn from failures and successes in your team

Own your self-development

Manage your tasks better

4 Hours

Managers, High-potential employees

Duration

Audience

6

7

Experts

Dr Mario Puig

Puig is one of the foremost experts in demand by companies and governments to give lectures and seminars on leadership, creativity, business innovation and change management.

Maura Thomas

Thomas is an award-winning speaker, trainer and author on individual and corporate productivity and work-life balance, and the most widely-cited authority on attention management. A regular contributor to the Harvard Business Review with articles viewed more than a million times, she has also appeared in hundreds of American media outlets including The Wall Street Journal, FastCompany, Entrepreneur Inc. and the Huffington Post.

Jurgen Appelo

Author of best-selling book ‘Man-agement 3.0’, Appelo is a Top 50 Leadership Expert, speaker, thought leader, and blogger for Forbes.com, Harvard Business Review and Entrepreneur.com on topics such as the creative econo-my, agile management and personal development.

Leading Teams

Leader as a Coach

Coaching as a management style is an effective way to enhance the performance of teams, individual staff members, and managers themselves. Coaching fosters a less stressful environment, effective teamwork, and institutional change. But how do you reconcile coaching and management? What skills do you need to acquire in order to build coaching into your management methods? This course will give you the answers!

Course Outcomes:

1

2

3

4

Understand the nuances of effective coaching

Develop the essential expertise needed for coaching

Help people make personal improvements

Support people through major organizational changes

4 Hours

Managers who want to support change more effectively and help team members achieve self-development goals

Duration

Audience

Experts

Marie R. Miyashiro

Internationally recognized author of ‘The Empathy Factor - Your Competitive Advan-tage for Personal, Team, and Business Success’ Miyashiro is business consultant, facilitator, keynote speaker and Non-violent Communication (NVC) practitioner.

Scott Snook

Senior Lecturer of Business Administra-tion at Harvard Business School, Snook is a world-renowned researcher, speaker and author in leadership, leader development, change management and organizational systems.

Leading Teams

Manage your Team's Motivationand Engagement

Every manager dreams of having a team which is competent and is engaged to go the extra mile to get the work done. To achieve this, managers need to proactively foster their teams’ motivation.

Course Outcomes:

1

2

3

4

Increase employee engagement

Engage in collaborative leadership

Create harmony among the team and an enriching work space

Effectively engage virtual team members

6 Hours

Business Unit Managers, Anyone overseeing one or more employees

Duration

Audience

Experts

Jacob Morgan

A best-selling author, keynote speaker, Founder of Future of Work University, and futurist, Morgan explores what the future of work is going to look like and how to create great experiences so that employ-ees want to show up to work. His books include ‘The Employee Experience Advan-tage (2017)’, ‘The Future of Work (2014)’, and ‘The Collaborative Organization (2012)’.

Adam Grant

Recognized as Wharton's top-rated profes-sor, one of the world's 10 most influential management thinkers and Fortune's 40 under 40, Grant is a TED speaker, regular contributor to The New York Times and the Author of three New York Times bestsellers, ‘Originals’, ‘Give and Take’ and ‘Option B’, which have sold over a million copies and been translated into 35 languages.

Marie R. Miyashiro

Internationally recognized author of ‘The Empathy Factor - Your Competitive Advan-tage for Personal, Team, and Business Success’ Miyashiro is business consultant, facilitator, keynote speaker and Non-violent Communication (NVC) practitioner.

Edward Lawler

Ranked among the ‘Top 6 Management Gurus’ by Business Week and the ’25 visionaries who have shaped today’s work-place over the past century’ by Workforce Magazine, Lawler is the Director of the Centre for Effective Organizations and Distinguished Professor of Business at the Marshall School of Business.

KNOLSKAPE

Leading Teams

Effective Performance Evaluation

A well designed performance review is a great opportunity to assess performance against set goals. The review is a gateway to discuss skills and gaps and lay down performance goals in a constructive dialogue. Our panel of leaders and experts offer practical tips and insights to help managers effectively evaluate their teams’ performance.

Course Outcomes:

1

2

3

Confidently conduct a review meeting that is positive, future-oriented and constructive

Define motivating goals and beneficial outcomes

Listen actively and paraphrase effectively

5 Hours

Business Unit Managers, Unit Supervisors; Anyone required to conduct performance reviews

Duration

Audience

Experts

Edward Lawler

Ranked among the ‘Top 6 Management Gurus’ by Business Week and the ’25 visionaries who have shaped today’s work-place over the past century’ by Workforce Magazine, Lawler is the Director of the Centre for Effective Organizations and Distinguished Professor of Business at the Marshall School of Business.

Marie R. Miyashiro

Internationally recognized author of ‘The Empathy Factor - Your Competitive Advan-tage for Personal, Team, and Business Success’ Miyashiro is business consultant, facilitator, keynote speaker and Non-violent Communication (NVC) practitioner.

Charles Handy

Best selling author of nearly 2 dozen books, Handy is a philosopher and the second most influential business thinker in the world, after Peter Drucker.

Daniel Kluger

A member of the Krauthammer Interna-tional Board of Directors, Daniel Kluger is a scientist by training. He holds a degree in Chemical and Microbiological engineering and combines these academic qualifica-tions with a very high degree of managerial prowess acquired through his professional experiences.

KNOLSKAPE

Leading Digital

Design Thinking

What do you do with a problem that appears to have no plausible solutions? What if you are facing questions you don't readily have answers to? That's where you need to switch to design thinking.

Course Outcomes:

1

2

3

4

5

Understanding of design-thinking principles

Develop a design-thinking mindset mindset

Identify the root cause of a problem

Reframe the problem from different perspectives

Design a solution and build and test prototypes

4 Hours

Anyone

Duration

Audience

Experts

Nabil Harfoush

Harfoush is Associate Professor at OCAD University - Canada’s largest design school, Associate at Harvard School of Engineering and Applied Sciences, and President & Chief Wisdom Officer at Manara International Resources Inc.

Michael R. Solomon

Author of best-selling book ‘Consumer Behavior: Buying, Having, and Being’, Solomon is Professor of Marketing and academic authority on consumer behavior at St. Joseph’s University. He frequently contributes to The New York Times, USA Today and The Wall Street Journal and regu-larly appears on television shows including The Today Show, Good Morning America and CNN.

Francis Cholle

Francis Cholle is an international business consultant, best- selling author of ‘The Intuitive Compass’, and a celebrated TED Speaker. He helps companies rethink business in ways that conventional strategic management cannot.

Erica Dhawan

Co-author of best-selling book ‘Get Big Things Done: The Power of Connectional Intelligence’, Dhawan is Founder & CEO of Cotential, a global consultancy that helps organizations transform by improving collaboration across teams, business units, customers and other stakeholders.

KNOLSKAPE

Leading Digital

Ideas to Innovation - Become an Intrapreneur

Advancing into the age of unbounded innovation requires everyone within an organization to have intrapreneurship spirit – the ability to think like entrepreneurs and shift the way they approach their work, interpret their roles, and relate to the organization. World-renowned experts and leaders lend their expertise in this course to help you succeed in this endeavor.

Course Outcomes:

1

2

3

4

Demonstrate an entrepreneurial mindset

Develop innovative problem solving skills

Sell ideas to stakeholders

Build an innovation team to support you

4 Hours

Anyone

Duration

Audience

Experts

Jack Kaplan

Founder of Datamark Technolo-gies Inc. and Adjunct Professor of entrepreneurship at Columbia Business School, Kaplan is also the author of celebrated books ‘Patterns of Entrepreneurship Management’ and ‘Getting Start-ed in Entrepreneurship’.

Tal Ben-Shahar

Author of International best sellers ‘Happier’ and ‘Being Happy’, Ben-Shahar is an expert on positive psychology, credited with designing and teaching the most popular course at Harvard University.

Anne-Laure Fayard

Associate Professor of Manage-ment at NYU Polytechnic School of Engineering and affiliate faculty at NYU Stern, Fayard is an expert in communication and c o l l a b o r a t i o n .

Francis Cholle

Francis Cholle is an international business consultant, best- selling author of ‘The Intuitive Compass’, and a celebrated TED Speaker. He helps companies rethink business in ways that conventional strate-gic management cannot.

Michael R. Solomon

Author of best-selling book ‘Con-sumer Behavior: Buying, Having, and Being’, Solomon is Professor of Marketing and academic authority on consumer behavior at St. Joseph’s Universi-ty. He frequently contributes to The New York Times, USA Today and The Wall Street Journal and regularly appears on television shows including The Today Show, Good Morning America and CNN.

KNOLSKAPE

Leading Digital

Building Customer-Focused Teams

One of the most effective ways to build a competitive edge is to offer quality service that meets customers' expectations. Client orientation is a long-term strategy that has to involve the entire organization, from top management all the way down the corporate ladder.

There are 5 levels in this course, created in a logical order to develop customer orientation in your team.

Course Outcomes:

1

2

3

4

Understand the meaning of quality customer service

Identify customer expectation

Design services to meet customer expectations

Develop customer-focused approach

Deal with dissatisfied customers5

5 Hours

Managers

Duration

Audience

Experts

Jacques Horovitz

Professor Emeritus of Service Strat-egy Marketing and Management at IMD, Horovitz is the author of over 10 books on management, market-ing and customer service.

Shep Hyken

A New York Times and Wall Street Journal best-selling author, Hyken is a sought-after customer service and experience expert, and a hall of fame speaker for the National Speakers Association.

Michael R. Solomon

Author of best-selling book ‘Consum-er Behavior: Buying, Having, and Being’, Solomon is Professor of Marketing and academic authority on consumer behavior at St. Joseph’s University. He frequently contributes to The New York Times, USA Today and The Wall Street Journal and regu-larly appears on television shows including The Today Show, Good Morning America and CNN.

Marie R. Miyashiro

Internationally recognized author of ‘The Empathy Factor - Your Competi-tive Advantage for Personal, Team, and Business Success’ Miyashiro is business consultant, facilitator, keynote speaker and Non-violent Communication (NVC) practitioner.

David Bell

Bell is the Co-Founder of Idea Farm Ventures, Author of ‘Location Is (Still) Everything’, leading expert on Digital transformation and Chaired Market-ing Professor at Wharton School. He has been published in several peer- reviewed journals including Journal of Consumer Research, Journal of Econometrics, Journal of Marketing, Marketing Science, Management Science, Quantitative Marketing and Economics, MIT Sloan Management Review. 

KNOLSKAPE

Leading Sales

Champion Strategic Accounts Management

Key Account Managers act as the bridge between the organization and its customers, establishing, maintaining and enhancing a profitable relationship with these clients, who are significant enough to be considered Key Accounts. Strategically managing these accounts is crucial to this role.

Course Outcomes:

1

2

3

4

Accurately identify Key Accounts for your organization

Confidently assess the health of your relationship with clients on a Key Account

Effectively improve the volume of business you generate with each Key Account

Strategically deploy resources to ensure that each Key Account is serviced properly

4 Hours

Sales teams, Key Account Managers

Duration

Audience

Experts

Diana Woodburn

Recognized as an influential specialist in the inner workings of  key account management,  Diana Woodburn  is co-author of a leading reference in the field “Key Account Management: The Definitive Guide“. Providing  consulting and  training  services to large interna-tional groups via her consultancy firm, Marketing Best Practice, Diana heads up its academic formalization at Cranfield University in the UK.

Martha Gabriel

Internationally acclaimed consultant and keynote speaker, Gabriel is the author of the best-selling book ‘Marketing in the Digital Age’ along with 5 other books. She is a Research-er in the field of Arts, Marketing & Technology, an MBA Professor and Reviewer for Leonardo Electronic Almanac at MIT.

Jacques Horovitz

Professor Emeritus of Service Strate-gy Marketing and Management at IMD, Horovitz is the author of over 10 books on management, marketing and customer service.

Nabil Harfoush

Harfoush is Associate Professor at OCAD University - Canada’s largest design school, Associate at Harvard School of Engineering and Applied Sciences, and President & Chief Wisdom Officer at Manara Interna-tional Resources Inc.

Leading Sales

Solution Focused Selling

Becoming invaluable to customers requires sales teams to get out of the grind of merely competing on price in favor of selling solutions that address the customer’s core need. A solution-focused selling approach works only when sustained from the prospective client stage all the way through to maintaining strong and profitable relationships that matter.

Course Outcomes:

1

2

3

4

Employ a better concept of sales

Successfully transition to solutions-focused selling

Grab your prospects' attention and engage in a consultative process that focuses on extracting the core requirements of the customer

Become a better negotiator without affecting your relationship with and responsibilities to clients

4 Hours

Sales teams, Sales Managers

Duration

Audience

Experts

Manfred Kets de Vries

Rated as one of the 50 leading manage-ment thinkers by the Financial Times, Le Capital - Wirtschaftswoche and The Economist, de Vries is also considered as one of the world’s 6 founding profession-als in the development of leadership as a field of expertise. He is also the recipient of the Lifetime Achievement Award from the International Leadership Association and 5-time -winner of the INSEAD Distinguished Teacher award.

Jean-Claude Larreche

Founding chairman of  StratX,  an international company providing train-ing in marketing and innovation, Larre-che is a renowned consultant and author.  His research, teaching and consultancy work have always been geared towards how to help companies grow their business effectively and sustainably. His book  The Momentum Effect, is a summary of his research and consulting experience.

Steve Muylle

Steve Muylle is a Full Professor and Partner at Vlerick Leuven Gent Man-agement School, Chairman of the Com-petence Centre Marketing and Direc-tor of the Executive Master Class in Business-to-Business Marketing & Sales. He is a recognized expert in the areas of B2B marketing and e-business, receiving multiple awards for his research and teaching and is helping companies to build successful market-ing strategies and e-business models.

David Bell

Bell is the Co-Founder of Idea Farm Ventures, Author of ‘Location Is (Still) Everything’, leading expert on Digital transformation and Chaired Marketing Professor at Wharton School. He has been published in several peer-reviewed journals including Journal of Consumer Research, Journal of Econometrics, Journal of Marketing, MarketingScience, Management Science, Quantitative nMarketing and Economics, MIT Sloan Management Review. 

Leading Sales

Leading Sales Teams

Leading a top-notch sales team isn’t a matter of luck. Good sales managers have a full arsenal of strategies at the ready for selecting, motivating, training, and retaining a talented and productive team.

Course Outcomes:

1

2

3

4

Recruit and manage a high performing sales force

Effectively motivate your team motivated through success as well as failure

Create a culture of sustainable success in your team

Imbibe the well-tested strategies of Expert Salesman and Author Butch Bellah.

4 Hours

Sales Managers

Duration

Audience

Experts

David Bell

Bell is the Co-Founder of Idea Farm Ventures, Author of ‘Location Is (Still) Everything’, leading expert on Digital transformation and Chaired Marketing Professor at Wharton School. He has been published in several peer-reviewed journals including Journal of Consumer Research, Journal of Econometrics, Journal of Marketing, MarketingScience, Management Science, Quantitative nMarketing and Economics, MIT Sloan Management Review. 

Butch Bellah

Butch Bellah is  a speaker, sales coach and author. He spent almost 16 years with a large regional wholesale distrib-utor whose annual sales he helped grow from $35 million to more than $250 million before he bought the company with a business partner. He is the author of  “Sales Management For Dummies”  and  “The 10 Essential Habits of Sales Superstars: Plugging Into The Power of Ten”.

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Contact KNOLSKAPEEmail marketing@knolskape.com