KM Strategy in Organizations

8/8/2019 KM Strategy in Organizations

1/17

KNOWLEDGE MANAGEMEBTKNOWLEDGE MANAGEMEBT

SYSTEMSYSTEM


2/17

KM strategy in organizations :KM strategy in organizations :

KM strategy in organizations KM is a concept in

which an enterprise gathers, organizes, shares,

and analyzes the knowledge of individuals and

groups across the organization in ways that

directly affect performance

Robert S. Seiner


3/17

Knowledge Management :Knowledge Management :

MEANINGMEANINGy Knowledge Management is the discipline

that helps spread knowledge of individuals

or groups across organizations in ways

that directly affect performance.

y Knowledge Management envisions

getting the Right Information within the

Right Context to the Right Person at theRight Time for the Right Business

Purpose.


4/17

Types Of Knowledge :Types Of Knowledge :

y Explicit knowledge: It is the visible knowledgeavailable in the form of letters, reports, memos,

literatures, etc.

Explicit knowledge can be embedded in objects,rules, systems, methods etc.

y Tacit knowledge: It is highly invisible andconfined in the mind of a person. It is hard to

formalize and therefore, difficult to communicate to

others.


5/17

THE DRIVERS :THE DRIVERS :

Technology Drivers.

Process Drivers

Personnel-Specific Drivers Knowledge-

Related Drivers

Financial Drivers


6/17

Three Pillars of KnowledgeThree Pillars of Knowledge

Management :Management :

Technology

Process

People


7/17

SSources of Knowledge :ources of Knowledge :

Internal information resources:People Oral communication

Correspondence Mail,memoranda

Data Records Fileson activits, Operations, Personnel, etc.

Graphic materials Maps, Charts, Diagrams, etc.

External information resources:

People outside the organization

Internal information resources of other organizationPublished information books, journals, reports.

Mass media News Electronic databases and data banks .


8/17

PROCESS:PROCESS:


9/17

Objectives of Knowledge Management :

Objectives of Knowledge Management

Create knowledge repositories.

Improve knowledge access.

Enhance the knowledge environment.

Manage knowledge as an asset.


10/17

Phases of KM :Phases of KM :

y Knowledge Identification

y Knowledge Elicitation

y Knowledge Classification

y

Knowledge Storing


11/17

The Knowledge ManagementThe Knowledge Management

Cycle :Cycle :

y Create knowledge

y Capture knowledge

y Organize knowledgey Access knowledge

y Use knowledge


12/17

Reason for Adopting KMReason for Adopting KM

y Retain expertise of the personnel.y Increase customer satisfaction.

y Improve profits and grow revenues.

y

Support E-Business initiative.y Shorten product development cycles

y Provide project work space.

y Provide training and corporate learning.

y Manage legal n intellectual knowledge


13/17

Implementation Challenges

Employees have no time for KM.

Lack of understanding of KM n benefits.

Lack of skill in KM techniques.

Lack of funding of KM.

Lack of appropriate technology.

Lack of commitment from the senior management.

Many companies have not yet begun implementing KM.


14/17

CHALLENGES IN BUILDING KMCHALLENGES IN BUILDING KM

SYSTEMSSYSTEMSy Culture getting people to share knowledgey Knowledge evaluation assessing the worth of

knowledge across the firm

y Knowledge processing documenting howdecisions are reached

y Knowledge implementation organizing

knowledge and integrating it with the

processing strategy for final deployment


15/17

Three issues of KM :Three issues of KM :

y Information Overload :

y Information Overload Information value chain from handlinginformation and data to converting pre-processed information

into knowledge and action .

y Examining the generic relationship between information and

the actual or potential user of that information Directlyrelated to the development of technologies for collecting,

organizing and distributing information and interpersonal

communication

y Examples- Document management Work flow Intranet &

Internet Database integration Group ware and collaboration

tools Project management Communication tracking

Knowledge creation and representation tools


16/17

y Security :

y

Security Access control Trust management andNegotiation securing a knowledgemanagement system Validity of the data Rightinformation-Right person-right time.

y Cultural Issues :

y Cultural Issues Different Levels of theSocio-Cultural Context Globalization vs.Localization Conflict of motives Individual andsocial barriers


17/17

BenefitsBenefits

y Produce and conserve new value- intellectualproperty assets.

y Increase wealth and revenues.

y Improve decision making.

y Speed innovation.

y Improve service and support to customer.

y Avoid waste and duplication

y Low operating cost

y Enhances team collaboration and co-ordination.

KM Strategy in Organizations

Documents

Transcript of KM Strategy in Organizations