Kirti Bubna

7/29/2019 Kirti Bubna

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Listening Skills

Body Listening

- Listening to self , listening others

- 7 Chakra System(relationship between body & mind)

Conscious Listening- Hear carefully & patiently

Questioning skills

- Important to establish what you are trying to achieve- Open Ended Question : ask for elaboration of an idea

- Close-Ended : used to direct a conversation

Listen Updevelop the skill of active listening


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Improving Social skills in Formal Conversations

Be aware of your- Speaking Voice : Speak in a modulated tone

- Body Language : avoid loud gestures

- The topics : avoid discussions on personal life; dont hog

- Be present in the moment : Avoid distractions

- Be a good conversationlist : Allow others to talk. Dontinterrupt

- Be aware of who you are speaking to

Besides keep in mind your table manners, maintain eyecontact, proper referencing ,avoid asking too many Qs or

providing unsolicited advice


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Common Mistakes when talking to people

Judging your performance against unrealisticstandardsdont use long term goals as a standardto measure your current performance against

The failure to learning each daydont be lazy ,follow through your goals, dedicate & committyourself to excel , Implementation is crucial

Attempting to be originalpeople are happy to talkabout mundane topics as theres no effort involved.Dont frustrate yourself.


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Ways to improve communication skills

Go step by step once comfortable with the previous

1. Small Talkhelps to size up the other person; engageeach other at a surface level

2. Fact disclosurefind out commonalities; open endedQs; find topic that interests both parties

3. Share viewpoints & Opinionsbe prepared to listen toothers opinion on sensitive topics; avoid characterassassination

4. Share personal feelingsthings of deep value to youcould be shared ; provide a little distance between you

and your friend


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Personality

Assessing your personality is very important

Life is not measured by the no. of breathes we take

but by the moments that take our breath away.

Life isnt about how to survive the storm, but how to

dance in the rain. The happiest people not necessarily have the best of

everything. They make the best of everything theyhave.

Honesty & Perseverance are key factors in determiningwhere you stand in life.

Dont be a duck. Be an Eagle


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Email Ettiquetes & Usage


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Email Policy

Objectives of a corporate email policy:1. Commercial: sending effective emails to gain advantage

2.Productivity : setting out rules for personal use

3.Legal : minimize the risk of law suits

CommercialInclude guidelines of salutation/ending

Use of signatures & deciding priority allotment

Expected time in which an email is to be answered

Use of the cc: & bcc: feature

How & when to forward emails, to whom & how to


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Productivity

Acceptance of personal emails

Subscription to newsletters & newsgroups

Dont engage in non-business activities that

unnecessarily tie up network traffic

Legality Increase awareness of harmful consequences of

inappropriate consequences State clear policies as to how to use emails

Maintain transparency

Include a point of contact form queries


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Need for email Disclaimers

1. Legal Reasons

Breach of Confidentiality

Transmission of Viruses

Entering into contracts

Negligent misstatement

Employers Liability

2. Marketing Reasons

Add marketing information

Convey professional image


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Types of disclaimers

Internal/external Departmental

Specific: Recipient name, Supervisor name , date

Disadvantages of disclaimers

Can sometimes end up being quite a long list

Redundancy

Replication. Can be avoided by chnages in pattern


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Presentation skills

The use of voice inflection on stage to be a betterpresenter

Avoid monotonous speeches, modulate your voice

Be passionate, lively & speak with animation Most importantly be naturaldont forcefully try

to change yourself

Picking up a right presentation topic :

Pick up a subject that you are passionate about

Pick up something that could be illustrated by the help of

pictures


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Presentation Tips

Start with a Quotation

Use of pictures

Involve the audience by small Q&As

Produce an unusual statistic

Live with the fear Realise that you will come down

Clean your shoes

Eye contact

Avoid jargons

Keep it short & simple ( KISS ) Dont use power point sound effects

Check the location before delivery

Check on the body language & dressing


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Presented By:-

Kirti Bubna

Thank You..!!

Kirti Bubna

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