King Faisal University
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Dr. Mohammed S. Al-Zahrani, Dean of Information Technology Prepared & Presented by M. Shahul Hameed, MBA, M.Sc.IT, CMA, CIA, PMP, CGEIT, CISA, CISM, ITSM(ITIL), ISO27001LA, Head of Quality Management Office, Deanship of Information Technology Assisted by Ahmed Samir Morsy, BEng, PGSD CS, MCTS, MCT, MCSD, MCAD, MOS Assistant Head of Quality Management Office, Deanship of IT On the Tuesday, 17 th April 2012 King Faisal University Deanship of IT Strategic IT Plan 2011 – 2015
Transcript of King Faisal University
Dr. Mohammed S. Al-Zahrani, Dean of Information Technology
Prepared & Presented by
M. Shahul Hameed, MBA, M.Sc.IT, CMA, CIA, PMP, CGEIT, CISA, CISM, ITSM(ITIL), ISO27001LA,
Head of Quality Management Office, Deanship of Information Technology
Assisted by
Ahmed Samir Morsy, BEng, PGSD CS, MCTS, MCT, MCSD, MCAD, MOS
Assistant Head of Quality Management Office, Deanship of IT
On the Tuesday, 17th April 2012
King Faisal UniversityDeanship of IT
Strategic IT Plan
2011 – 2015
Business Vision
IT Vision
IT Today
IT Strategy
IT Roadmap
Outlines the University’s goals, objectives and
strategies that IT must support
Describes the characteristics of the University’s future IT
environment and the guiding principles for achieving it
An assessment of the current state of the University’s IT
and the gaps between the current state and the IT vision
Identifies the key directions to implement the University’s
IT vision and strategies for the key initiatives needed
Identifies and time-phases the initiatives into IT projects
IntroductionProvides an overview of the strategic IT Plan and its
structure to be in alignment with the KFU plan
IT Vision
IT Today
IT Strategy
IT Roadmap
Describes the characteristics of the University’s future IT environment and the guiding
principles for achieving it
An assessment of the current state of the University’s IT and the gaps between the
current state and the IT vision
Identifies the key directions to implement the University’s IT vision and strategies for
the key initiatives needed
Identifies and time-phases the initiatives into IT projects
Business VisionOutlines the University’s goals, objectives and strategies that IT must support
in Faith, Discipline, Knowledge, Research, Giving, and Going across the Globe !
Introduction
�TEAM: Together Everyone Achieves More
* ‘The hand of Allah is with the group’ (Hadeeth)
�Best Practices & Operational Excellence
*both means and ends must satisfy the stated standards
�Systems approach and Full integration
* solid changes are done delicately and nicely!
�Secure and accurate information available on demand
* right information to the right hand at the right time
�Customer Focused IT Service Management
*Business relationship & Service catalogue
*Responsiveness with Creativity & Integrity
*Self Help tools and Online Request forms
Introduction
From This
*Data Rich
*Good managers
*Reactive remediation
*Vague presentations looking for decisions
*IT driven
*Financial Data
*Inconsistent project management
To This !
*Information Rich
*Excellent Leaders
*Proactive Avoidance
*Specific presentations
with recommendations
*University Service Driven
*Management information
*Repeatable processes
6Introduction
The Structure and process of our Strategic IT Plan
KFU Vision, Mission & Overarching Goals
Broad statements of what the University hopes to achieve
Principles
Provide overall guidance and focus
Service
Imperative Description of
strategic
services themes
IT TodayDescription of
the current IT
environment
Strategies Statement of major approaches used
to achieve University & IT objectives
Future
StateDescription of
the desired
environment
Str
ateg
ic IT
Pla
n
KFU Strategy & Operational Plan (2011-2013) has been
received. IT Master plan is prepared, based on the IT strategy
and roadmap, and is constantly reviewed and updated
depending on other deanship’s needs.
IT Vision
IT Today
IT Strategy
IT Roadmap
Describes the characteristics of the University’s future IT environment and the guiding
principles for achieving it
An assessment of the current state of the University’s IT and the gaps between the
current state and the IT vision
Identifies the key directions to implement the University’s IT vision and strategies for
the key initiatives needed
Identifies and time-phases the initiatives into IT projects
Introduction
Provides an overview of the strategic IT Plan and its structure to be in alignment
with the KFU plan
Business Vision
The Vision of KFU is to be among outstanding universities recognized for community engagement through excellence in education, research and leadership.
The mission of KFU is to serve community through th e following six goals with associated objectives:
1. Excellent Teaching and Learning 2. Relevant and Respected Research3. Lifelong learning opportunities4. Effective and efficient administration5. Leadership service and development6. Community engagement for mutual enrichment
Business Vision
To achieve the Strategic Plan, it is critical to dr aw the connections between the goals and make annual plans beginning i n Year 2011 (year 1), with creating the necessary infrastructur e and organizational capabilities. Therefore, the follow ing Strategic Projects weave through the six goals.
1. Planning Infrastructure2. Learning Excellence3. Community Engagement4. Human Capital Development5. NCAAA Accreditation6. Lifelong Learning
Business Vision
Goals & Key Objectives Owner DIT Resp. NCAAA std.
Goal 1: To provide excellent education in a wide spectrum of academic disciplines
1.1.5. Teaching, information and communications technologies and internet access that are more than adequate, equitable and appropriately managed.
VP for Development/ Dean of IT
Delivery & Support
5 & 6
1.2.1 Faculty members with skills for learner-focused teaching and assessment
VP for Development
Participate 4
1.3.7. Access to IT and electronic information systems that is adequate and appropriately managed.
VP for Development/ Dean of IT
Delivery & Support
7
1.4.2. Systematic and accurate student record keeping and communications.
VP for Development/ Dean of IT
Delivery & Support
5
Goal 2: To conduct scholarly and applied research that is respected and relevant
VP for Research
Participate 10
Business Vision
Goals & Key Objectives Owner DIT Resp. NCAAA std.
Goal 3: To create lifelong learning opportunities
3.1. Flexible and open learning opportunities are available to adult learners3.2 Faculty members that actively model lifelong learning
VP for Development/Deanship of eLearning
Consultancy 4, 5, 6, 8, 9, 11
Goal 4: To demonstrate effective and efficient administration & upgraded facilities
4.1.3. Necessary internal and external community support for leadership, organizational change and community engagement
VP for Development
Participate 1, 2, 3
4.2.5. Services from IT that positively support organizational success
Dean of IT Strategic alignment
7
4.3. Human capital systems that provide sufficient numbers of appropriate faculty and staff members and ensure excellence.
VP (HR) & VP for Development/ Dean of IT
Propose & Follow-up
9
Business Vision
Goals & Key Objectives Owner DIT Resp. NCAAA std.
4.4. Efficient plans and effective quality assurance mechanisms
VP for Development/DQAAA & DIT
Support & Establish QMO within DIT
1, 2, 3
4.5. Internal and external communications are effective and efficient
VP for Development/Dean of IT & Deanship of QAAA
Consultancy, Delivery and Support of reliable website & Email services
2, 7
Goal 5: To provide exemplary community leadership and develop future leaders
VP for Development
Participate 2, 11
Goal 6: To motivate university and community engagement for mutual enrichment
President / Vice Presidents
Participate 1, 2, 11
Business Vision
Business Vision
IT Today
IT Strategy
IT Roadmap
Outlines the University’s goals, objectives and
strategies that IT must support
An assessment of the current state of the University’s IT
and the gaps between the current state and the IT vision
Identifies the key directions to implement the University’s
IT vision and strategies for the key initiatives needed
Identifies and time-phases the initiatives into IT projects
IntroductionProvides an overview of the strategic IT Plan and its
structure to be in alignment with the KFU plan
Growth
through
Drive
To be recognized and respected as one of the premier organization in the region providing leadership & enabling
IT Resources & Capabilities
Vision of Deanship of Information Technology, KFU
Service Excellence Operational Efficiency
Organized Optimized Energized
People Management
Information Applications
Processes Knowledge
Infrastructure Technology
Organization,
Internal &
External
Relationship
GOVERNANCE
IT Vision
Business Vision
IT Vision
IT Strategy
IT Roadmap
Outlines the University’s goals, objectives and
strategies that IT must support
Describes the characteristics of the University’s future IT
environment and the guiding principles for achieving it
Identifies the key directions to implement the University’s
IT vision and strategies for the key initiatives needed
Identifies and time-phases the initiatives into IT projects
IntroductionProvides an overview of the strategic IT Plan and its
structure to be in alignment with the KFU plan
• Continued growth
• Innovation
• New Territory
• New Educational Services/Programs
• New R&D and support to Industrial best practices
• Talk with Top Management
• Talk with Peers
• Talk with Users
• Is robust
• Has industrial strengthprocesses & frameworks
• That works in partnership with University Admin
• That works with key resources to optimise & secure our investments
• Has infrastructure that meets the needs going forward
• Has a testing system that can enable error free implementations
• That has the requisite skill and capability to support the services
• Has an application architecture that is scalable
• We have made significant advances in IT in the last ? …
• Our IT skills base is at risk and needs additional capability to deliver on this plan ?
• Our operational processes are not yet industrial strength ?
• Some of our applications will require re-architecting to meet growth forecasts ?
• Our Enterprise systems are not where they need to be in terms of functionality and maturity ?
1. Redefine organisational capability needs
2. Reduce Incidents end to end with key partners
3. Develop Relationships
1. Work with key partners to optimise and secure investments
2. Process Improvement using best practices
3. Project and Program Governance
1. Architecture review and Technological direction
2. Visibility of value of IT to the university and society
3. Growth proof our existing applications and develop plan for renewal
4. Continuous professional education for TEAM
SatisfiedStudents/Society
Satisfied Staff
SatisfiedGovernment
Organize
Optimise
Energise
The University has
significant goals …
To enable these goals
we need IT that …The current reality
of our IT is …
In 2010-2013 we will
develop our journey in 3
core strategies
IT Today
Domain Today’s State
2010 Target Desired Mature
Environment
Levels Scorecard
Planning & Organization
capability
• Level ? • Level 4 Managed and Measurable processes.
• Exceeding Level 4 Managed and Measurable & Good practices (COBIT, ITIL and PMBOK standards are followed and automated
Delivery & Support
Capability
• Level ? • Level 4 Managed and Measurable ITIL based processes that are continuously monitored and improved
• Level 5 - ITIL V3 based Continuous Improvement process is fully optimized and business value of IT is measured and visible
Enterprise Architecture&
Integration Maturity
• Level ? • Level 3 Well defined Enterprise Architecture and established process for maintenance and continuous improvement
• Level 5 Optimized,Best and becomea Model Architecture for Industry to follow
1 2 3 4 5
1 Initial/Ad Hoc2 Repeatable but
intuitive3
Defined4 Managed 5 Optimized
1 2 3 4 5
IT Today
1 2 3 4 5
IT Today
Business Vision
IT Vision
IT Today
IT Roadmap
Outlines the University’s goals, objectives and
strategies that IT must support
Describes the characteristics of the University’s future IT
environment and the guiding principles for achieving it
An assessment of the current state of the University’s IT
and the gaps between the current state and the IT vision
Identifies and time-phases the initiatives into IT projects
IntroductionProvides an overview of the strategic IT Plan and its
structure to be in alignment with the KFU plan
A gradual effort to re-engineer, improve IT Structure, Polices and
Procedures
A continuous effort to enhance the effectiveness of IT services to
accommodate KFU growth
New IT initiatives and solutions that enable our KFU goals and create new
opportunities
Organize
Optimize
Energize
IntroductionBusiness Vision
IT Vision
IT Today
IT Strategy
IT Roadmap
IT Strategy
IT Strategy
IT Strategy
IT Strategy
IT Strategy
IT Strategy
IT Strategy
IT Strategy
Establish a Foundation
Design & Execute
Assess & Report
• Tone at the Top & Involvement of key stakeholders
• Organizational Structure & Repeatable Processes• Baseline of effective internal controls & best practices
• Prioritize projects and risks
• Identify key objectives, deliverables and controls• Identify suppliers (internal/external), products and services (existing/new) and users (students/staff)• Identify information security requirements and implement monitoring procedures (KRI, KPI …)
• Prioritize findings
• Report results to the appropriate level • Follow up corrective actions
Model for Monitoring and Support Conclusions
regarding control effectiveness
Operating statistics
• Key risk indicators (KRI)
• Key performance indicators (KPI)
• Comparative industry metrics (Benchmark)
Ongoing
Operations Projects Changes Incidents Risks
Right thing? Benefitted?
Right way? Done Well?
IT Strategy
IT Strategy
IT Strategy
IT Strategy
Business Vision
IT Vision
IT Today
IT Strategy
Outlines the University’s goals, objectives and
strategies that IT must support
Describes the characteristics of the University’s future IT
environment and the guiding principles for achieving it
An assessment of the current state of the University’s IT
and the gaps between the current state and the IT vision
Identifies the key directions to implement the University’s
IT vision and strategies for the key initiatives needed
IntroductionProvides an overview of the strategic IT Plan and its
structure to be in alignment with the KFU plan
Milestones Initial Phase
Next Phase
Target Completion
Align, Plan and Organize IT resources and capabilities:
Organize Energize Optimize
• IT organization and relationships & Human Resources (Hiring, leadership assessment, team building and roles and responsibilities)
2011 2012 2012
• IT Process improvement in light of ITIL like best practices & Control Framework
2011 Automate 2013
• IT Strategy review and tactical plans, IT Service Portfolio & Business Relationship
2011 2013
• Enterprise Architecture & Technological direction
2012 2015
• IT Governance, Information Security, Quality and IT Policies Establishment
2011 2012 2012
• IT Finance & Investments & Supplier Management
2011 2012
IT Roadmap
Milestones Initial Phase
Next Phase
Target Completion
Build, Acquire and Implement Academic Technology products to support KFU strategy
Organize Energize Optimize
• University wide programe and projects management solutions to support the quality projects deliverable on time.
2011 2013
• Identify and implement Knowledge Management solutions to support services process owners as well as learning community & enhance eLearning products
2012 2014
• Upgrade BANNER systems with enhanced features as well as web presence with quality presentations
2012 2015
• Complete remaining products of Oracle ERP solutions
2011 2012 2015
• Miscellaneous on-demand products and services by other deanships/departments
2011 2012 2015
IT Roadmap
Milestones Initial Phase
Next Phase
Target Completion
Build, Acquire, Deploy and Maintain robust infrastructure
Organize Energize Optimize
• Coordinate with the civil project management for the new premises and ensure timely installation of IT and related technology infrastructures
2011 2012 2015
• Ensure, upon shifting to new Data Center, that the current center is maintained as DRC (Disaster Recovery Centre) with corresponding configuration upgrades.
2012 2013 2015
• Ensure Internet and Intranet communication facilities are improved with latest technology, capacity and quality of service. This includes wireless and mobile technology also. At new premises.
2012 2015
• Implement robust security architecture and continuous monitoring for performance and conformance
2012 2015
IT Roadmap
Responsibility Current Maturity
Target Maturity
Schedule & Status
Acquire and Implement Solutions
Manage Projects
Define Requirements & Identify Solutions
Enable Change
Manage Change
Acceptance & Transition of Change
Build Business Capability
Busi
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R
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Resp
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IT Roadmap
Responsibility Current Maturity
Target Maturity
Schedule & Status
Manage Infrastructure
Manage Operations
Manage 3rd Party Services
Manage Service Desk & Incidents
Manage Business Continuity & Security
Manage Problems
Manage and Operate Business Process (internal controls)
Busi
ness
R
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Resp
onsi
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IT Roadmap
Responsibility Current Maturity
Target Maturity
Schedule & Status
Monitor Performance
Monitor Compliance
Monitor Risk & Controls
Provide Third-Party AssuranceBusi
ness
R
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Resp
onsi
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IT Roadmap
IT Roadmap
IT Roadmap
IT Roadmap
IT Roadmap
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