Kimberly Lindsey Resume 1 (3)
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KIMBERLY LINDSEY 9002 North 78th Street Tampa FL unit A, Tampa, FL 33637 ♦ C: 3302454854 ♦ [email protected] PROFESSIONAL SUMMARY Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Sales Associate bringing diverse experience in retail sales and customer service. Grocery Store Clerk focused on maintaining a clean, safe and organized store that is appealing to customers. Categorizes and stocks merchandise with a high level of efficiency. Optimistic, creative and hardworking looking to join the team at an exciting, charming and unique company. Enjoy helping customers find what they need, discover new products and have a positive overall experience. SKILLS Troubleshooting Customer interface expertise Quality assurance Adheres to customer service procedures Deadline-driven Material handling Hard working and self-motivated Team leader Inventory management Organized Safe driver Proficient in MS Office Analytical thinker Fast learner Material inventory skill Flexible schedule Shipping and receiving WORK HISTORY Customer Representative , 10/2014 to 07/2016 G C Services – Lakeland Florida Effectively managed a high-volume of inbound and outbound customer calls. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Managed high call volume with tact and professionalism. Initiated operations improvements to improve overall call center productivity. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly. Sales Floor Associate , 05/2014 to 01/2016 Walmart – Tampa Florida Prepared merchandise for sales floor. Refilled and rotated items on shelves to maintain well-stocked inventory. Scanned shelves and product cases for expired stock and discarded outdated or spoiled items. Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
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Transcript of Kimberly Lindsey Resume 1 (3)
KIMBERLY LINDSEY9002 North 78th Street Tampa FL unit A, Tampa, FL 33637 ♦ C: 3302454854 ♦ [email protected]
PROFESSIONAL SUMMARYDedicated Customer Service Representative who provides exceptional customer service through activelistening and problem solving. Call Center Representative with expertise providing customer support in highcall volume environments. Exceptional computer aptitude and telephone etiquette. Sales Associate bringingdiverse experience in retail sales and customer service. Grocery Store Clerk focused on maintaining a clean, safeand organized store that is appealing to customers. Categorizes and stocks merchandise with a high level ofefficiency. Optimistic, creative and hardworking looking to join the team at an exciting, charming and uniquecompany. Enjoy helping customers find what they need, discover new products and have a positive overallexperience.
SKILLSTroubleshooting Customer interface expertiseQuality assurance Adheres to customer service proceduresDeadline-drivenMaterial handlingHard working and self-motivatedTeam leaderInventory managementOrganizedSafe driverProficient in MS OfficeAnalytical thinkerFast learnerMaterial inventory skillFlexible scheduleShipping and receiving
WORK HISTORYCustomer Representative , 10/2014 to 07/2016G C Services – Lakeland Florida
Effectively managed a high-volume of inbound and outbound customer calls.Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centerenvironment.Managed high call volume with tact and professionalism.Initiated operations improvements to improve overall call center productivity.Improved call center functionality and service capacity by resolving customer complaints efficiently andquickly.
Sales Floor Associate , 05/2014 to 01/2016Walmart – Tampa Florida
Prepared merchandise for sales floor.Refilled and rotated items on shelves to maintain well-stocked inventory.Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
Stocked “point of purchase” areas with recipe cards, product coupons and promotional material.Maintain clean, neat and properly stocked check stand area.Kept cases and shelves clean and well stocked.Maintained stockroom and warehouse.Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.6 years stocking experience..
Packer , 09/2010 to 11/2012G E Special Pack – Akron Ohio
Achieved a 100% on-time shipment rate.Loaded and unloaded pieces into boxes for shipment.Forecaster manpower requirements based on daily workload and company targets.Moved freight, stock and other materials to and from storage and production areas and loading docks.
EDUCATIONAssociates Degree : Business Management , CurrentSouthern Technical College - Tampa
Continuing education in Business Coursework in Conflict Resolution, Marketing and Basic AccountingAssociate\'s DegreeCoursework includes: Speech and Communication, Sociology and Psychology
