Kimber2012 professional etiquette
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Transcript of Kimber2012 professional etiquette
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Professional Etiquette
Kimber Walters
ATI
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How Does Etiquette Benefit You?
• Differentiates you from others in a competitive job market
• Enables you to be confident in a variety of settings with a variety of people
• Honors commitment to excellence and quality
• Modifies distracting behaviors and develops admired conduct
“Be one step ahead, practice the social skills necessary to help you make a great first impression and stand out in a
competitive job market”.
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What is Etiquette??
Webster’s II New College Dictionary defines Etiquette as:
The forms and practices prescribed by social convention or by authority.
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Critical Etiquette Topics to Consider
• Etiquette Basics
• Professional Appearance
• Office Etiquette
• Dining and Table Manners
• Networking
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Etiquette BasicsCreating a positive image
• Behavior:• Exhibit a positive attitude and pleasant demeanor• Use a firm handshake• Maintain good eye contact • Appropriate introductions – introduce someone by
their title and last name (Ms. Mrs. Mr. Dr. Smith), unless otherwise specified
• Rise when you are introducing someone or you are being introduced
• Nonverbal communication is important• Show common respect and consideration for others
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Professional Appearance
• Grooming is fundamental
• Hair clean and styled appropriately
• Clean nails, skin and teeth
• Many professionals wear make-up (depends on field)
• Check fragrance and clothing care
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• Wardrobe
– Professional Business Wardrobe-For women: skirted/pant suit, blouse or dress shirt, clean well maintained dress shoes (generally closed-toe shoe)
-For men: suit, dress shirt, tie (well maintained dress shoes)
– Outerwear -Appropriate for women/men: Trench coat, umbrella
Professional Appearance
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Professional Work Attire
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Professional Appearance
• Business Casual Wardrobe
– For women: dress pants, shirt, blouse, well maintained dress or casual shoe (no tennis shoes, flip flops, etc.)
– For men: slacks/khaki pants, polo shirt, or other collared dress shirt, well maintained dress or casual shoes (no tennis shoes, flip flops, etc.)
**NOTHING SLOPPY**
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Casual Work Attire
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Office Etiquette
• Telephone – – Use appropriate tone of voice– Maintain a positive attitude– Remove slang terms and use good listening
skills– Take complete phone messages (name, date,
time, reason for calling, where they can be reached)
– Cell phone – TURN IT OFF
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Office Etiquette
• Email –
– Make subject line specific– Address emails– Reply to a question- copy question into your email
and then provide your response– Follow standard writing guidelines - business letter
format as a professional courtesy– Keep it short and concise– Include your name and contact information– REMEMBER – NOTHING is confidential when sent
electronically
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Office Etiquette
• Cubical –
– Keep in mind that others work around you – Professional business calls only– Use your “inside voice” when on the phone or
speaking with a co-worker– Remember cubical conversations and calls
can be heard by others (use discretion and good judgment as there is no “free air space”)
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Office Etiquette
• Attending a meeting –
– Listen carefully
– Come prepared
– Be concise and articulate when speaking
– Show respect
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Office Etiquette
• Get to know the work culture –
– Unique sets of norms (breaks, lunch, meetings, workplace politics, etc.)
– Find out what the organization values, philosophy of conducting business, work ethic, etc.
– How and when do effective people communicate in the organization?
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Office Etiquette
• What is expected of you?
• Don’t talk too often about “College Days” –the faster you shed your student identity, the more easily you will begin to work in the new setting.
• Find out about the “informal” chain of command
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Office Etiquette
• Making a positive impression –
– Recognize that what you do early on will be magnified
– Remember your manners
– Be ready to learn, adapt and change
– Exercise professional maturity by showing good judgment and build good relationships
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Office Etiquette
• Show a healthy respect for colleagues experience and expertise
• Exhibit a positive attitude and know what your role will be on the team – How can I best assist?
• Leave your personal life at the front door
• Inquire about the proper way to respond to co-workers, supervisors, clients ( Business letter head, phone call etc.)
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The Importance of Dining Appropriately
“Shirley Wiley, owner of Etiquette and Company, California, reports that roughly
80% of second interviews involve a business meal”.
*Texas Health Resources, “Placement Manuals” August 2004
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Professional Dining Basics
• American Style Dining
• Arrive on time
• Wait to sit until host/hostess indicated the seating arrangement
• Put napkin in lap before drinking or eating
• Order easy to eat food
• Don’t order the most expensive items on the menu
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Professional Dining Basics
• Wait until everyone has been served before you begin to eat
• Bring food to your mouth – NOT your head to your plate
• Salt/Pepper pass together• Generally pass food to the right• Rest utensils on plate while talking• Do not talk with your mouth full• Do not chew with your mouth open
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Individual Place Setting
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Professional Dining Basics
• Proper posture is important
• Table manners please!! – (No gum, no elbows on the table)
• “Please and Thank You”
• Turn your cell phone off
• Be responsible for keeping up and positively contributing to the conversation
• Small Talk is appropriate – topics such as : – Books, sports, food, theater, travel, current events etc. – Follow employer’s lead
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What is Not Appropriate?
• No swearing• No loud or obnoxious behavior• No crude comments or topics
• Subjects to avoid: health, gossip, love life, politics, religion, race and inappropriate stories or jokes
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Networking
• BREAK OUT OF YOUR COMFORT ZONE
• Mingle – Mingle – Mingle – Mingle – Mingle– Don’t travel with your friends– Make direct eye contact, smile and speak – Contribute positively to the conversation with your
thoughts and open ended questions– Don’t monopolize someone’s time –
• (This is not a time to gain free advice.)
– If appropriate, collect business card(s)– Politely excuse yourself and move on to another
individual