Benchmarking and Self-Assessment for Quality in CPD

and Distance Learning

DAETE – Development of Accreditationfor Engineering Training and Education

• Standardized tool for benchmarking that enablescontinuous quality improvement and self-assessment inhigher education

• Based on the European Foundation for QualityManagement (EFQM) Excellence Model

• Collaboration sponsored by the International Associationfor Continuing Engineering Education (IACEE ) –supported through funding from FIPSE and EUCommission

• Originally adapted for CEE Centers – recently expandedfor all disciplines and being applied for distance learning

Collaboration Team

• From the United States of America– Georgia Institute of Technology– State University of New York (SUNY)– University of Michigan– University of Wisconsin – Madison

• From the European Union– Aalto University , Finland– Imperial College London, United Kingdom– University of Porto, Portugal– Katholieke Universiteit Leuven, Belgium– Aarhus Universitet, Denmark– University of Delft, The Netherlands– Universidad Politécnica de Valencia, Spain

Process and Tools

DAETE Matrix &score sheet

Best PracticesTemplate

BenchmarkingDemographic

Data Sheet andSupplemental Data

Sheet

Start here

1 Leadership 5 Processes9 Key

PerformanceResults

3 People

2 Policyand Strategy

4 Partnershipsand Resources

7 StaffResults

6 Customer OrientedResults

8 SocietyResults

ENABLERS RESULTS

INNOVATION AND LEARNING

European Foundation for QualityManagement (EFQM) Excellence Model

© European Foundation for Quality Management

Adaptation of EFQM Model for CE Centers

Level 5Level 4Level 3Level 2Level 1

Definitioncustomized

for CECenters

Criterionname

Sub-criterion

Description ofthe sub-criteria

Definitioncustomized

for CECenters

Definitioncustomized

for CECenters

Definitioncustomized

for CECenters

Definitioncustomized

for CECenters

Five Level Structure for Rating Sub-criteria

Level 1: Quality depends solely on the individual (noprocesses)

Level 2: Process awakening (basic processes)

Level 3: Vision through processes, professionalization anda guarantee of quality (intermediate processes)

Level 4: Systematic assessment and improvement ofprocesses (sophisticated processes)

Level 5: Aiming for external excellence (excellentprocesses)

Adaptability to Distance/Online Learning

- This is an organizational self-assessment tool

- Quality in DL/Online/Elearning is dependent onthe support of the organization

- The EFQM model criteria align with the NYS ICRcriteria, which are also based on theorganization

- The DAETE tools and processes provide a wayto standardize on what the levels mean and alsodocument and share best practices

Would a tool like this be helpful toyou in your roles?

How could you use something likethis to assess and improve quality?

How would you take advantage ofthe benchmarking capability?

There is also an opportunity to usethe results of self-assessment andbenchmarking for organizational

development