Kick off Meeting

Discussion PointsDefinitions Education Communication Training

Project GoalsProject ScopeTraining ScopeLearning ObjectivesRoles and ResponsibilitiesTimingPros/Cons of different approachesCost Issues

EducationEducation – providing students with a broad

range of knowledge on a variety of topics to allow them to make decisions toward a successful outcome for different situations and circumstances.

This is what you go to school to learn.

CommunicationCommunication is providing people with

information on a specific topic or topics without regard of outcome

This is the 6 O'clock news

TrainingTraining is teaching a student to perform a

specific task in a pre-determined way so that they perform it the same way every time.

Dialing your mother on your cellphone

Project BreakdownProject GoalsScopeRoles/Audience AnalysisResponsibilitiesTiming

CostsIssues

Project GoalsWhy are we doing thisWhat business need/requirement does it

fulfill

Training ScopeWhat will the students be able to accomplish

upon completion. Scope must be well defined BEFORE the

project starts.Scope creep leads to cost and time overruns

delaying the overall project deliveryScope helps determine the overall learning

objectives

Learning ObjectivesA learning objective is:

A collection of words and/or pictures and diagrams intended to let others know what you intend for your students to achieve It is related to intended outcomes, NOT the process

for achieving the outcomes It is specific and measurable, rather than broad

and intangible It is concerned with the students not the teachers

Learning ObjectivesLearning Objectives have 3 characteristics

that answer 3 questionsWhat should the learner be able to DO?Under what conditions do you want the learner

to be able to do it?How well must it be done?

Learning Objective - ExampleAt the end of this topic on performing a

Quality Control Check on a Completed Case Report form the learner should be able to:Identify all errors in the form using the the

Case Report Form Completion guidelines with a 100% accuracy.

Training Development RolesSMEReviewersProject ManagerDevelopersApprovers

Training Development ResponsibilitiesSMEReviewersProject ManagerDevelopersApprovers

SME DefinitionA subject matter expert (SME) is a colleague

or contractorwho demonstrates an understanding of the

business impact and knowledge of the processes, requirements (including appropriate regulations), systems, and/or activities relating to a given project

An SME is chosen to represent his/her line, division,

SMESMEs

Contribute their expertise, best practices, and knowledge; Serve as a global spokesperson for respective line; Are empowered to raise issues to senior management, support

new activities, and make decisions; Are responsible for communicating with respective functional

lines or business lines; Are to ensure current practices, processes, and systems are

considered in decision-making; Provide review and input on deliverables of the project

(including training materials); Are responsible for consolidating input from respective lines;

and Are responsible for offering input on how to implement the

project in the business environment (eg, how best to train lines on process changes).

ReviewersReview training material FOR

Correctness of contentNOT

Look and feel of screensComments should be

Complete and relevant Don’t say “That’s wrong” Say “That’s wrong and this is what it should say”

Training Project ManagerEnsures that all timelines are metOversees the vendors/developers responsible for

the creation of the course materialsEnsures that the project stays within scope and

budgetLiaison between the SMEs and the

vendors/developersReview and consolidate all review comments

from SMEs and/or developers on materials as they are developed

Developers - WBTCreate the

Course OutlineDesign documentsStoryboardsAlpha Courseware (first electronic version)Beta Courseware (second electronic version)Final Courseware

Developers – Instructor LedCreate the

Course OutlineDesign documentsDraft all Leader Led Materials

Slides Instructor Guide Student Guides Exercises and/or scenarios

Create all final deliverable materials

ApproversSign off on the final materials indicating

acceptance of content.

TimingInstructor Led Development

60 to 90 days* Web Based Training Development

90-120 days* (depending on complexity)

*The numbers of days listed for development are for planning purposes only. The "clock" starts when the vendor is engaged and able to begin development.

Pros and Cons - WBTPros

Available 24/7Goes at pace of studentReusableSimulations are “safe”

for studentsNo instructors requiredUpdates are automatic

and globalMay also be used as

interactive “help”

ConsNo instructorNot all audiences

comfortable with WBTCosts more in money

and time to developNot customizable to

audience on the fly

Pros and Cons - ILTPros

Instructor can tailor message to class

Learner/Instructor interaction

Peer interactionFamiliar environmentMultimedia may be

incorporated

Cons Restricted to time/place Travel costs Loss of productivity Scheduling of students 20% miss class Everyone goes at same

pace Inconsistent message with

multiple instructors Can require training

databases which must be maintained (cost associated)

CostWeb Based Training costs more than Instructor

Led initially.WBT has a 3 to 1 compression ratio (1 hour of WBT = 3

hours of ILT) ResearchOverall costs depends on

Training durationComplexity of trainingAmount of materials to developTechnical needs

IssuesTime target delivery dateIs the software ready? –We can’t build

training on “Vaporware.” Some parts of the training development on new

applications cannot begin until the environment is stable, i.e. no changes that will significantly affect screen shots.

SME selection and inputIf SME’s don’t do their job we can’t do oursSMEs should have the project in their goals