KHALED DAOUD - INDUSTRIAL ENGINEER & MEMC: +971-50-6440025, E: kdaoud1@eim.ae

SUMMARY

Sales & Business development professional successful at acquiring, expanding and managing key corporate accounts. I am currently exploring the possibility of obtaining a high position in a challenging international organization providing opportunities for growth and advancement.

HIGHLIGHTS

1. Leadership 2. Strategic Planning3. Financial Reporting Skills 4. Revenue Generation5. Excellent Sales Skills 6. Supporting International Sales Team7. Strong lead development Skills 8. Persuasive Communication Expertise9. Analytical Thinking & Problems Solver 10. Operational Management Skills11. Contracts Management Skills 12. Project Management Skills13. Procurement & Supply Chain 14. High Engineering Management Skills

EDUCATION BACKGROUND

1. Master of Engineering Management – MEM, (Operation Management) 2013, UOWD University of Wollongong Australia, Topics discussed:

Economic Analysis for Business Project Management Engineering Economy Engineering Modeling Engineering Logistics Supply Chain Management Accounting for Managers Operation Management Organization Behavioral in Multinational Companies Strategic Decision Making – Engineering Strategy for Managers

2. Bachelors of Industrial Engineering, 1994-1999 Applied Science University (A.S.U) achieving second grade, Amman Jordan.

3. High School (Scientific) in Sep 1994 from Ben Al Azwar Secondary School, Amman Jordan.

ACCOMPLISHMENTS

I have organized extremely successful seminars, events and exhibitions, resulted in new market exposures, and I have Introduced and supplied industrial approved products (UL, FM, LPCB, BSI approved) in many countries GCC, Middle East, North Africa, Asia, Europe and Pacific ocean like: UAE, Kuwait, KSA, Qatar, Oman, Jordan, Yemen, Lebanon, Iraq, Egypt, Libya, Sudan, Tunis, Morocco, Algeria, South African countries, Pakistan, Malta, Cyprus, Philippine, UK, Turkey, Mauritius, Maldives, Brunei, Australia, and New Zealand.

During my work experience I have successfully dealt with several Global Manufacturers of

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products that serves Various industrial sectors through participating in local & International Tenders in the market combining techno-commercial aspects, that requires Third party inspection at factory for products such as: Industrial Products, Fire Fighting products, Fire Suppression systems, Centrifugal Fire pumps, Fire Truck/Vehicles, Safety Equipment, Valves, Pipes (GI & HDPE), Fittings, ELV, CCTV, BMS, Cooling Towers, Heat Exchangers, Boilers, Ventilation, HVAC accessories.

WORK EXPERIENCE

1. NAFFCO -National Fire Fighting Manufacturing Co. FZCO, Dubai -UAE the world lead specialist in Fire Fighting Field, Business Development & Sales Director - Apr/2005 – Nov-2014.

The main Job Responsibilities:

1. Reporting to the CEO. 2. Effective Member of the group Board of Directors. 3. Major contributor to the business plan, goal & marketing strategies, especially in setup and

implementation cycle. 4. Maintaining excellent connection with the stakeholders in our business.

5. Generating new accounts/ clients with sales by implementing effective networking. 6. Identifying new business opportunity via marketing resources (Media & CRM). 7. Managing budget forecasting and controlling. 8. Generating revenue through providing important direction for the regional sales teams operating

in each country. 9. Negotiating and finalizing hot deals exceeds expectations. 10. Managing different engineering operations, and a team of more than 57 staff. 11. Reviewing the sales team performance achieved with respect to target quarterly. 12. Improving customer acquisition via market segmentation. 13. Monitoring selling prices, P/L and credit/ debit transaction for the client’s accounts. 14. Monitoring installation/ fit out projects operations (Supply Chain) to minimize cost, maximize

revenue within due date according to scope of work. 15. Excellent inputs for the recruiting process for candidates required by human resource

department and motivating Staff. 16. Reviewing sales contracts agreements with clients technically, and financially. 17. Reviewing agency & distribution agreements with our agents. 18. Planning strategic brand-building events to expand the product portfolio. 19. Set up exhibitions/ trade shows for our company globally to expand the product portfolio. 20. Monitoring competitors in the market. (Price level) 21. Maintaining excellent knowledge of current industry technology. 22. Maintaining up to date knowledge of new NFPA/ Local & Global Authorities requirement. 23. Setting new regent office. 24. Monitor the performance of our agents/ distributors 25. Key Player with Korean EPC contractors in the Oil and Gas sector who operates in the GCC,

MENA and Middle East. 26. Reviewing and controlling maintenance service contracts. 27. Worked as Branch Manager & Area Manager for the northern Emirates for 3 years.

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28. Worked as Export Manager for GCC and MENA area for 3 years.

Achievements: Successfully achieved the yearly sales target with not less than AED 95 million. Develop & penetrate new markets in more than 30 countries. Successfully managed to sell a full range of products to different market segments with high

profit margin. Established new regent office with full operations. Have zero bad debts in the market with all clients by implementing secured and planned

payment terms.

2. Al Jubail Industrial Development Co, Jordan – Amman, Sales Manager - Jordan Branch Apr/2004 –April-2005.

The main Job Responsibilities:

1. Supervise all the customers’ inquiries for new Industrial products and maintenance service from the industrial sectors in Jordan market. 2. Supervise quotation & biddings process efficiently (Technically and commercially). 3. Managed the tradeshow and exhibitions. 4. Delivered excellent customer service. 5. Developed new clients. 6. Resolved customer complaints effectively. 7. Followed up our suppliers from Asia, Europe and USA. 8. Conducted Market Research & analysis of customer satisfaction survey. 9. Monitor the competitors in the market.

Achievements: Successfully achieved the planned yearly sales target with JOR 5 Million. Developed new clients by especially with governments sector.

3. Nuqul Group of Companies, Jordan – Amman, QA & QC Manager Apr/2003 - Apr/2004.

The main Job Responsibilities are:

1. Conduct internal audit in all departments as per ISO requirements. 2. Supervise and review the results of the management review meetings quarterly. 3. Conduct weekly visit to clients to resolve their complaints. 4. Analyze the problems to find the root cause for better set up of corrective action. 5. Conduct visits to approved suppliers to follow our raw material supplied to facilitate on site

inspection 6. Update our specifications and our standers according to the recent international standards. 7. Update and monitor our new vendor list for better new suppliers performance.

Achievements:

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Renewed our ISO 9001 certificate through External Auditor carried on our company operational system with no NCR’s.

Successfully reduced the customer complaints by 30%. Successfully increased the reliable suppliers by 15%.

4. National Paints Factories Co. LTD, Sayegh Group, Jordan – Amman, (QA) Management Representative - (Jun-2001 – Aug-2002)

The main Job Responsibilities are:

1. Supervise the Internal audit process in all departments according to ISO requirements. 2. Arrange the follow up the management review meetings with the CEO and board of directors

involved. 3. Monitor the customer complaints and solve the root cause. 4. Monitor the production process and raw material procurements process and procedures. 5. Monitor the supplier’s performance and follow mainly their raw material inspection process, 6. Update our records for the specifications and standers in the vendor list.

5. Nuqul Group of Companies Amman– Jordan, Quality Control Engineer.     Mar/2000 - Jun/2001

The main Job Responsibilities are:

1. Setup products specification with upper and lower limits. 2. Setup the best work procedures for all production process in the factory 3. Manage and monitor fully the daily work of the Q.C inspection for the entire factory through

planned supervision to the inspection made by QC inspectors for raw material, work in process, and finished product.

4. Supervise all the reporting system made to the Q.C Manager regarding all the Q.C procedures. 5. Conduct weekly visit to clients to follow up their complaints to solve the root cause. 6. Train the QC inspectors and machines operators about the product specification requirements

and best production procedures for minimizing the defects in the factory.

LANGUAGES1. Arabic (Read, Write, Speak) – Excellent2. English (Read, Write, Speak) – Excellent

TRAINING COURSES 1. NFPA – 20, Fire Pumps Installation, NFPA – USA Nov 2012.2. Root Cause Analysis – Blue Rock Training Center April 20123. How to say what you mean to get the results that you want – Dale Carnegie Training April 2011

UAE -Dubai4. IELTs academic - British Council UAE, 2010 rating 65. TOEFL, 2010 UAE. 6. Work Challenge - NAFFCO -May 2005 Provide all the methods for controlling and managing the

work and the stress. Dubai May 2005– UAE7. Internal Quality Audit ISO 9001:2000- May 2002 Engineering and Management Consultants

Team, (Arab Center for Management Development) Jordan

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8. English Language (level seven) - April 2000 Amman Business Institute (A.B.I). Jordan9. Feasibility Studies for Projects - Feb 2000 Engineering Training Center, JEA Jordan10. University Industrial Practice - Jul 1998 Jordan Cement Factories Co  Jordan

SKILLS

Personality: Thinking style: High (learning index, verbal skills, verbal reasoning, numerical ability and numeric reasoning) Behavioral Traits: High (Energy Level, Assertiveness, Sociability, Manageability, Attitude, Decisiveness, Accommodating, independence, and objective Judgment). Interest: (Enterprising, Financial/ Administrative, People Service, Creative, Technical, and Mechanical / Industrial). Presentation: Presentation and powerful communication. Business Strategy, SWOT/ TOWS/ PESTEL/ 5 Forces Analysis, BSC Balance Scorecards & Feasibility Study. Computer Skills: Microsoft office, Arena, Oracle/CRM – All Excellent

PERSONAL DATA

Date/Location of Birth: 28th of Nov 1974, Kuwait.Citizenship: Jordan.Marital status: Married.Resident address: UAE. Driving license: UAE & Jordan Availability: immediate.Visa status: UAE Residence Visa JAFZA.Other visa: Business visa from USA, UK, Australia, and Korea.

AFFILIATIONS1. Jordan Engineers Association - JEA - Amman Jordan2. National Fire Protection Association – NFPA- USA3. University of Wollongong in Dubai UOWD

Khaled Daoud, 2015