Keys to Deliver Superior Customer Servicemedia01.commpartners.com/NIPA/2016/Session04/1S... ·...
Transcript of Keys to Deliver Superior Customer Servicemedia01.commpartners.com/NIPA/2016/Session04/1S... ·...
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Keys to Deliver Superior Customer Service
Karen Gridley, KMG Enterprises, LLC
Business Owner – Professional Speaker, Coach & Consultant
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Karen Gridley, KMG Enterprises, LLC Business Owner – Professional Speaker, Coach & Consultant
Karen Gridley specializes in helping companies and
professionals who value work-life balance, personal leadership
skills and high-performance. Utilizing her vast experience in
service-based industries; combined with her background as a
former scientist and a Recovering Excuse Maker™ herself; Karen
gives practical tools to implement immediately for diverse teams
and business professionals. Individuals and teams improve
performance, decrease stress and know what they do makes a
difference as they save time and increase the bottom line.
Clients rave about her down-to-earth, matter-of-fact and
humorous style as they gain insights and take action. She is the
owner of KMG Enterprises, LLC.
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Objective
Improve Customer Service
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What is Customer Service?
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Keys
• EVERYONE is a customer
• To receive superior customer service,
deliver superior customer service
• To deliver superior customer service
begins with level of customer service
to oneself
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EVERYONE is a Customer
Critical components
Aligned or misaligned
Interested or committed
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To receive superior customer service,
deliver superior customer service
Empower Self and Others
Reap what you Sow
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To deliver superior customer service
begins with level of customer service to
Oneself
Patience
Communication
Can vs Can’t
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What’s GRATITUDE Got to Do With It?
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EXERCISE
If I were MORE _____________
I’d be more effective at delivering
Superior Customer Service
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TAKEAWAYS
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Recap
• EVERYONE is a customer
• To receive superior customer service,
deliver superior customer service
• To deliver superior customer service
begins with level of customer service
to oneself