Kenneth A. Pierce
2
KENNETH A. PIERCE 104 TRACE COVE DRIVE MADISON, MS 39110 (601) 720-1075 E-Mail: [email protected] SUMMARY OF QUALIFICATIONS IN MANAGEMENT,CLIENT RELATIONS,TRAINING &INSTRUCTION,RESEARCH &WRITING • Co-developer and manager of a new department for a local restaurant that is part of a leading national restaurant corporation. As a result, sales have increased to the extent that the restaurant is in the Top Ten out of nearly 2,000 locations nationwide. • Successfully transitioned into a corporate environment after a career in ministry management spanning 19 years leading congregations of up to 750 members located in metropolitan, small town, and rural areas. Developed comprehensive programs around missions, restructured and streamlined organizations, and developed collaborative relationships that brought about measured increases in participation and effectiveness. Completed year-long one-on-one business management training with a leading consultant (2013 – 2014). • Skilled writer and researcher with proficient use of on-line research tools and Microsoft Office. • Achieved significant growth in churches across the country through innovation and programs that met the needs of people and enhanced organizational commitment. o At Trinity Presbyterian, led organization through extensive visioning and leadership coaching, resulting in mission buy-in, 50% increase in community outreach and benevolence programs, and an impact on the lives of more than 500 in the local community. o Restructured organizations in teams, matched teams to organizational functions, decentralized and simplified decision-making process, trained leaders, and increased member participation by over 300% with revenue at over $1 million. o Spearheaded the establishment of an elementary school, worked extensively with diverse community populations in charitable projects, and developed leaders. o Restructured an evening workshop service to be more reflective of cultural trends, resulting in the attraction of diverse attendees and a 50% increase in overall attendance. o Led a church with a declining socio-economic demographic to a membership increase of 30%. o Served three terms to Overtures Committee of General Assembly and as secretary for one year. • Effective and experienced speaker and workshop presenter, speaking to large groups twice a week for over 19 years. Utilizes extensive research, writing, and presentation skills to design compelling presentations to groups in a way that reflects relevancy and currency. Adjunct instructor in a four- year university. • Interacts effectively with people of all ages, personalities, and socio-economic backgrounds. EXPERTISE AND EXPERIENCE Business Management Customer Service/Client Relations Visioning & Planning Leadership Coaching Relationship Building Community Relations Organization/Restructuring Research & Writing Staff Recruitment & Supervision Training & Staff Development Crisis Management Classroom/Virtual Instruction Community Relations Team Development Counseling
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Transcript of Kenneth A. Pierce
KENNETHA.PIERCE 104TRACECOVEDRIVE�MADISON,MS39110�(601)720-1075
E-Mail:[email protected]
SUMMARYOFQUALIFICATIONSINMANAGEMENT,CLIENTRELATIONS,TRAINING&INSTRUCTION,RESEARCH&WRITING
• Co-developer and manager of a new department for a local restaurant that is part of a leading
nationalrestaurantcorporation.Asaresult,saleshaveincreasedtotheextentthattherestaurantisintheTopTenoutofnearly2,000locationsnationwide.
• Successfully transitioned into a corporate environment after a career in ministry managementspanning19yearsleadingcongregationsofupto750memberslocatedinmetropolitan,smalltown,andruralareas.Developedcomprehensiveprogramsaroundmissions,restructuredandstreamlinedorganizations,anddevelopedcollaborativerelationshipsthatbroughtaboutmeasuredincreasesinparticipation and effectiveness. Completed year-long one-on-one business management trainingwithaleadingconsultant(2013–2014).
• Skilledwriterandresearcherwithproficientuseofon-lineresearchtoolsandMicrosoftOffice.
• Achievedsignificantgrowth inchurchesacross thecountry through innovationandprograms that
mettheneedsofpeopleandenhancedorganizationalcommitment.
o AtTrinityPresbyterian, ledorganization throughextensive visioningand leadership coaching,resulting inmissionbuy-in,50% increase in communityoutreachandbenevolenceprograms,andanimpactonthelivesofmorethan500inthelocalcommunity.
o Restructuredorganizationsinteams,matchedteamstoorganizationalfunctions,decentralizedand simplified decision-making process, trained leaders, and increasedmember participationbyover300%withrevenueatover$1million.
o Spearheaded the establishment of an elementary school, worked extensively with diversecommunitypopulationsincharitableprojects,anddevelopedleaders.
o Restructuredaneveningworkshopservicetobemorereflectiveofculturaltrends,resultingin
theattractionofdiverseattendeesanda50%increaseinoverallattendance.
o Ledachurchwithadecliningsocio-economicdemographictoamembershipincreaseof30%.
o ServedthreetermstoOverturesCommitteeofGeneralAssemblyandassecretaryforoneyear.• Effectiveandexperiencedspeakerandworkshoppresenter,speakingtolargegroupstwiceaweek
forover19years. Utilizesextensiveresearch,writing,andpresentationskillstodesigncompellingpresentationstogroupsinawaythatreflectsrelevancyandcurrency.Adjunctinstructorinafour-yearuniversity.
• Interactseffectivelywithpeopleofallages,personalities,andsocio-economicbackgrounds.
EXPERTISEANDEXPERIENCEBusinessManagementCustomerService/ClientRelationsVisioning&PlanningLeadershipCoachingRelationshipBuilding
CommunityRelationsOrganization/RestructuringResearch&WritingStaffRecruitment&SupervisionTraining&StaffDevelopment
CrisisManagementClassroom/VirtualInstructionCommunityRelationsTeamDevelopmentCounseling
KENNETHA.PIERCE PAGETWO
PROFESSIONALEXPERIENCEHospitalityManager,Chic-fil-A–Madison,MS 2015–PresentLargestquickservicechickenrestaurantintheU.S.with1,950locationsin42statesandD.C.• Hospitality Manager for one of the top ten Chick-fil-A restaurants in the country. Recruited to
launchthisnewpositionfocusedonachievingoutstandingcustomerserviceandclientrelationsandincreasesalesinafast-pacedenvironment,particularlywithregardtocateringproducts.
• Doubledsalesoverlastyearwithaprojected$8millioninrevenueprojectedfor2016.• Inconjunctionwithmanagementteam,developedanewHospitalityDepartmentfortherestaurant,
centeredaroundthecorporatemissionoftreatingeachcustomerwithhonor,dignity,andrespect.Primaryobjectiveswereestablished toensure thedeliveryofextraordinarycustomer service thatwould drive brand loyalty by resolving or neutralizing customer issues by making it right, andultimatelyturningthesecustomersinto“fans.”
• Serves and develops relationships with high profile corporate clients such an Entergy, UniversityMedicalCenter,Comcast,andpharmaceuticalrepresentatives.Knowscustomersbyname.
• Developscommunityrelationshipsandvisibility fortherestaurantwithinthecommunity. Involvedin the corporation and restaurant’s community enrichment and philanthropic giving programs aswellasweeklythemedprogramsandevents.
• Developsinnovativeprogramsthatreflectcreativityandinitiative,butstrictlywithinthecorporatemissionandculture.FrequentlytravelstoAtlantaheadquartersformeetingswithtopmanagement.
AdjunctInstructor,BelhavenUniversity–Jackson,MS 2014–PresentInstructorininChristianWorldview,OldTestament,andNewTestamentinbothclassroomandvirtuallearningenvironments.SeniorPastor,TrinityPresbyterianChurch–Jackson,MS 2007–2015SeniorPastor,Draper’sValleyPresbyterianChurch–Draper,VA 2001–2007Pastor,GreensboroandNewbernPresbyterianChurches–Greensboro,AL 1998–2001AssistanttotheMinister,SeventhReformedChurch–GrandRapids,MI 1996–1998
EDUCATIONPh.D.CandidateinHistory(Est.graduation2016),AberdeenUniversity–Aberdeen,ScotlandAmericanintellectualhistorywithconcentrationonlate19thcenturySouthMastersofDivinity(1996),ReformedTheologicalSeminary–Jackson,MSJamesHenleyThornwellresearchfellow-DepartmentofSystematicTheologyB.A.inHistoryandReligion(1993),HillsdaleCollege–Hillsdale,MISummacumlaude.SeniorthesesinJ.GreshamMachen(history)andBiblicalhermeneutics(religion)President,OmicronDeltaKappaleadershiphonorary;PhiAlphaThetahistoryhonorary;AlphaOmegaChristianstudieshonorary;fulltuition,halfroom&boardscholarshipbasedonvolunteerismandleadership
AFFILIATIONSLeadershipDevelopmentCommittees(1998–2015)&
OverturesCommitteeoftheGeneralAssembly–PresbyterianChurchofAmericaSouthernHistoricalAssociation�AmericanStudiesAssociation
![Ft. Pierce News. (Fort Pierce, Florida) 1911-09-29 [p ].ufdcimages.uflib.ufl.edu/UF/00/07/59/02/00177/01405.pdf · COmpany PlorJda Surplus BusinessRate SOLID-AS A-ROCK PIERCE Pierce](https://static.fdocuments.net/doc/165x107/5f55c7d35008a525e06b9149/ft-pierce-news-fort-pierce-florida-1911-09-29-p-company-plorjda-surplus.jpg)