GTEC 2008“Reading the Signals and Preparing for the Future”

October 28, 2008

Ken CochraneChief Information Officer of the Government of Canada

Introduction

“In the pre-globalization world, change occurred incrementally and infrequently”

“Organizations are faced with more hazards and more opportunities, forcing them to make dramatic changes and improvements”

(John Kotter)

Understanding Types of Change

(Nadler & Tushman)

Areas of Strategic Focus

• Security in a networked world

• The current and future workforce

• Web 2.0 and connecting the enterprise

Security in a Networked World

According to a survey commissioned by the

Canadian Association of Police Boards…

…Cyber crime is poised to become the country’s

biggest criminal endeavour.

CBC reports that…

…Police have dismantled a network of 16 computer hackers who targeted…

…unprotected personal computers and took control

of nearly 1 million computers worldwide.

Investigators estimate that the network profited by as

much as $45 million.

Symantec estimates…

...your full identity sells for between

$1 and $15

Your email password sells for between

$4 and $30

Your bank account information might fetch

$10 to $1,000

Malware is a group of sophisticated software that penetrates networks and

computers…

They are commonly called:TrojansWormsViruses

Key Loggers

Malware is evolving faster than antivirus applications.

According to IDG news…

…Malware pushers use dedicated test labs and

professional techniques to improve their chances of infecting your computer...

According to Verizon Business…

…75% of breaches are not discovered by the victim.

So, do we need to only worry about protecting

computers?

According toInformationWeek…

…the CIA has admittedthat recent power outages in

multiple cities outside of the United States

are the result of cyber attacks.

According to the Washington Post…

...the amount proposed for information security

in the American Federal Budget for 2009:

$7.3 billion.

According to Packet Clearing House…

...cyber attacks are so inexpensive & easy to do

that they will almost certainly remain a feature of

modern warfare.

We have seen the signals.

How do we prepare for security in a

networked world?

Proactive Defense

GC IT Incident Management Plan

Identity Management

Pan-Canadian Identity Management and Authentication Framework

The Workforce ofToday

andTomorrow

According to theUS Bureau of

Labour Statistics...

...careers in the IT sectorwill continue to

enjoy high salaries.

Careers in the IT sectorwill also enjoy

more than twice the growth rate of the overall workforce.

Canadian university enrolment in Technology

steadily decreased between 2001 and 2006

from 46,000 to 36,000.

Canadian university enrolment in Law, Business and Public Administration increased during the same

period.

Businesses are anticipating skills shortfalls…

…for ICT practitioners.

The ICT skills shortage for Western Europe

was an estimated 1.7 million.

In 2005.

While many agree that ….

…individuals will need to regularly learn new skills to

maintain their employability...

…the greatest issue facing organizations is

an inability to rapidly develop skills to address current

needs.

A recent survey of Canadian university and college

students found:

19% favour working for the government or public sector

after graduation.

85% consider opportunities for advancement as the number one reason for

choosing a job.

36% said that they expected to be promoted

within a year.

49% expect promotion within two years.

In a survey of Workers in the United Kingdom,

37% regard starting a new job as more stressful than a

first date.

We know what the signs are.

How do we prepare for the current and future workforce?

Generic Jobs & Job Competencies

Recruiting

• Collective Staffing• Return to schools year

after year• Job Fairs

Reaching the New Generation of Students

Web 2.0 and Connecting

the Enterprise

According to Internet World Stats dot com...

...worldwide Internet penetration was 21%

or1.5 billion people.

Canadian internet penetration:

84.3%or

28 million people.

6th highest on Earth.

As per arstechnica…

Wikipedia serves 10 billion pages each month.

Wikipedia’s peak traffic is 50,000 requests a second.

Wikipedia has75,000 active contributors,

working on more than 10 million articles,

in 250 languages.

Wikipedia attracts more than 684 million visitors per year.

The “Blogosphere” isa series of interconnected

communities of bloggers and their readers.

Technorati maintains a directory of 113 million

blogs.Up from 70 million

one year ago.

According to Technorati’s State of the Blogosphere

2008…

...184 million peoplehave started a blog

and364 million people

read blogs.

According to comScore, June 2008...

...social networking is growing by 25% per year.

580 million people engage in social networking around

the globe.100 million people are

Facebook users.

According to a 2007 McKinsey Survey on

Internet Technologies…

75% of executives plan to maintain or increase their

investments in wikis, blogs and social networking tools.

Executives say they are using Web 2.0 technologies

to communicate with customers and business

partners, andto encourage internal

collaboration.

According to a New Technologies 2007 study:

87% of Canadians feel the government should invest in

the use of Web 2.0

84% of Canadians spend more than 6 hours per month on

social networking sites

70% of Canadians over age 55

had visited a social networking site

According to “Perceptions of Blogs and

Traditional Media” (A survey of American adults)

…

...51% of respondents believe they will get their news and entertainment from blogs

rather than traditional media.

49% of respondents said that blogs are just as valid media

sources astraditional media.

21% of respondents believe that newspapers will not

exist in 10 years.

These are the signals.

How do we prepare for Web 2.0 and connecting the

enterprise?

Wiki and Blog Pilots

• Designed to test use of the tools for business purposes (internally facing)

– Blog• 200 users from 70 departments

– Wiki• 1,000 users from 100 departments• 20 active wiki communities• 10 waiting in the queue

Usage Guidance

• Code of values and ethics• Use of electronic networks• Official Languages• Privacy• Accessibility• Access to Information• Common Look and Feel• Intellectual Property and Copyright• Information Management

Piloting…

A Meeting Place for Public Servants

GTEC 2008“Reading the Signals and Preparing for the Future”

October 28, 2008

Ken CochraneChief Information Officer of the Government of Canada