Keith AndersonFlat 1-2, 15 Innellan Place, Glasgow, G20 0DY

Mob: 07961 876 099 / E-mail: keith_anderson_2005@hotmail.co.uk

PERSONAL DETAILS

A confident, enthusiastic and hardworking Business Analyst with 10 years’ Financial Services experience, covering both Waterfall and Agile (Scrum) projects. I am comfortable operating in a fast moving, cross-functional stakeholder environment, and delivering results therein. A strong communicator with all levels of staff, excellent comprehension of business procedures and constantly seeking innovative solutions. Having worked in a range of roles within the Financial Services sector, I have developed a complete understanding and application of the project lifecycle.

KEY SKILLS

Experienced Business Analyst Waterfall and Agile (Scrum & Kanaban) project

development Jira and Confluence Admin Keen analytical mind Very enthusiastic and energetic Omega Lending Accreditation

10 years’ Financial Services experience Full project lifecycle experience Visio and full MS Office suite Regulated to sell multiple business products SQL writing and running of queries Excellent stakeholder management at all

levels

CAREER HISTORY

Clydesdale Bank, National Australia Group – March 2006 – Present

Business Analyst – January 2014 – Present

As a Business Analyst, I have gained great experience of both Agile and Waterfall methodologies. I am currently working on a digital transformation programme, the largest project the bank has ever undertaken, delivered through Agile methodologies, predominantly Kanban with elements of Scrum. My role consists of working with key business stakeholders as well as third parties to deliver the Decisioning system, data analysis, and proposition unique selling points, which will differentiate the offering in the market. I also have experience of the Waterfall methodology delivering the banks online broker mortgage solution for which I was the lead Analyst on the readiness phase the project.

Digital Programme

Responsibilities: Lead a cross-functional team of Business Analysts (covering both functional and delivery streams) working

with a team consisting of NAG analysts and external consultants during the delivery of a strategic digital programme, using Agile methodology

Manage requirements (epics, user stories and BDD format AC’s) during the end-to-end Kanban process, liaising with multiple stakeholders (UX, Solution Design, developers, testers, various business units, Programme Directors etc.) and providing daily ‘stand up’ updates to Programme Director and other key stakeholders

Undertake project governance requirements - weekly reporting, defect triage, risk and issue management, cross team dependencies

Responsible for engaging and working with the 3rd party delivering a Decisioning system to the programme

Key Achievements: Delivery of key and differentiating functionality Senior Analyst, leading a team of analysts and responsible for the defect triage process Produced and obtained sign-off of mid-level process designs through established governance channels Completed data analysis including writing and running SQL queries Knowledge transfer and SME (Subject Matter Expert) for Agile methodologies to be incorporated back into

other areas of the business

Online Broker Mortgage Application Programme

Responsibilities: Delivery of a new online application form to the banks broker mortgage population Full suite of project documentation including business requirements document, training and staff/customer

communication material, policy and procedure documentation, requirements traceability matrix, UAT scripts/plan and implementation playbook

Stakeholder engagement across a number of subject matter experts and senior managers, representing numerous business areas to ensure detailed and robust deliverables were produced to timescales

Manage the status of all elements of the project including requirements, build, RAIDs and defects

Key Achievements: Ran weekly working group and business steering group meetings attended by top of project representatives Delivered a key modernisation programme to the vital broker mortgage business Creation of all communication and training material plus successful delivery of same Lead the build, readiness and implementation phases of the project

Business Relationship Manager – April 2011 – January 2014

As a Relationship Manager of a portfolio of circa 850 SME (Small-Medium Enterprise) customers, I was responsible for growth through increased debt and deposit holdings, by identifying cross-selling opportunities through exceptional customer care and generating client acquisition. Part of my job was conducting full credit assessments of clients primary debt exposure and contingent liabilities held with the bank using details obtained from client reviews, company specific information, geographic and industry information to confirm appropriateness of facilities and implementing restructure/exit strategies when necessary.

Responsibilities: Wholly responsible for overall management of 850 SME customer relationships Proactively promote portfolio growth through exceptional levels of customer care Acquisition of new clients with annual turnover of up to £1m Full credit and suitability assessment of all new and existing facilities with annual reviews

Key Achievements: Successful achievement of annual sales targets of core facilities, secondary facilities, bank services and OOI

products Managing the portfolio back book to ensure minimal bad and doubtful debt and ensure customer stability and

success Training and mentoring of new Relationship Managers Achieved Omega lending accreditation and passed regulated exams so that I was regulated to sell business

banking products - overdrafts, loans, credit cards, asset finance and savings products

Other Roles – May 2006 – April 2011

Business Advisor – Clydesdale Bank, National Australia Group – Oct 2009 - April 2011Business Admin Team Lead - Clydesdale Bank, National Australia Group – Sep 2008 - Oct 2009Business Admin Advisor - Clydesdale Bank, National Australia Group – Sep 2007 – Sep 2008Internet Banking Helpdesk Advisor - Clydesdale Bank, National Australia Group – Mar 2006 – Sep 2007

Education History

Strathclyde University – Sept 2003 – May 2007

Physics – BSc Hons. Additional 1st and 2nd year credits in Biology and Forensic Investigation

Bearsden Academy - Aug 1997 – May 2003

Advanced Higher - History Higher - English, Maths, Physics, Tech Studies, PE Performance

Other QualificationsProfessional Banker Certification (PB Cert)QA Courses – Agile (Scrum), Business Analysis (Soft Skills)

Excellent references available on request