Dr. Edgaras Leichteris, Director of Knowledge Economy Forum

Through the eyes of client what we can learn from technological startups in addressing the needs of people

@leichteris

About me (1)

Law, business. Phd in administration and

management Learned interdisciplinary

approach

Have worked in Gov agency Learned complexity of Big e-projects (10-20 Mln EUR)

Head of NGO Learned science-business-gov cooperation in practice

@leichteris

About me (2)

Researcher Learned how technological and social systems behave

VisionaryLithuania 2030

Learning Lithuania 2030 Global Citizen 2050

Business owner and mentor Learned how to EXECUTE things

@leichteris

Lessons from e-gov projects

Big money

Little interoperability:

technological

people

No usability

Lesson No.1 !

It’s EASIER for the Government to put another 10 mln EUR than to admit that the project is

not usable, has interoperability issues and does not have TEAM behind

@leichteris

Lessons from NGO

Governmental officials are RIGHT

Business people are RIGHT

Researchers are RIGHT

Opinions are DIFFERENT

Lesson No. 2 !

Discussions ARE difficult and time consuming, but without them you will

FAIL at the execution stage

@leichteris

Lessons from researcher

Linear thinking - let’s push technologies and e-services (administration, regulation, control with lot’s of money to invest)

Interactive - let’s outsource something to private (market, quality, demand, PPP)

Holistic thinking - let’s create something TOGETHER (social capital, networks, empowerment)

Lesson No. 3 !

If you want impact - you need to fight complexity with coordinated actions,

involving many players

@leichteris

Lessons from Visionary

Lithuania 2030

Open - for open data, data sharing, cross-boarder

Creative - for knowledge how to make things happen

Responsible - for security, interoperability, usability

Lesson No. 4 !

Declarations without further implementation are useless. First write

it down - then just deliver it.

@leichteris

Lessons from mentoring

Eliminate uncertainty by testing vision continuously

Not “How to build the e-gov system, e-services”, but WHY ?

Minimum Viable Product (MVP)

Build-Measure-Learn cycle

Lesson No. 5 !

Building e-gov system is a LEARNING procedure, where you build MVP, test it

with clients and then improve.

Notes: Public procurement and gov regulations do not help.

Mobile first and simplification - might help.

@leichteris

Lessons from MINT personal finance startup

In 2 years they grew to 1.5 mln users and sold for 170 mln $ !

Because of that: !

“Validate your idea > Create a prototype > Build the right team > Raise funding"

Lesson No. 6 !

Learn from startups - how they build high growth businesses with 300 000 $

and attract money as they proceed

@leichteris

Lessons from Barack Obama

Sucess with political campaign (many A/B tests over short period, increased conversion rate by more than 150 %)

Failure with e-gov initiative HealthCare.gov

Three young programmers build alternative in a few days:

http://www.thehealthsherpa.com/

Lesson No. 7 !

Just continue towards your vision, remaking things and learning from

mistakes

Edgaras Leichteris !

http://www.linkedin.com/in/leichteris !

@leichteris !

edgaras@zef.lt