Keeping your COWs from beingput out to pasture.

CoastTec Fleet Management for Computers On Wheels (COWs) Mobile Computing Carts

Our Way-Better 5-Point Guarantee:

» Best cost-value in the business

» One-call fast service with your own caring personal agent

» Customized workflow according to your needs, your way

» The guaranteed greenest way to manage your toxic material waste

» Unmatched servicing, right on your own premises

Protection You Can Count OnBeyond the reassurance you receive from our COW Refurbishing Process, each refurbished COW that is put into service will carry a Full One-Year Warranty. The warranty begins on the date of service, giving you the same confidence and protection as the first day you purchased your COW.

Choose control and confidence. Using the following Refurbishing Process, COW Repair Technicians expertly recondition every COW, giving you peace of mind that your unit is in peak condition and that your data will be protected.

POWER CORDS AND CABLES• Check cables, power cords and prongs

• Ensure cart is receiving charge through assessing status indicator and checking charging circuit

WORK SURFACE• Ensure PC is firmly secured in cart

• Check USB connections and cables for strain when mounting arm is in any orientation

• If LCD is present, ensure all bolts/screws and supporting brackets are tightened

• Verify keyboard tray slides properly

• Ensure halogen lamp is operational

• Check screws that hold work surface to lift arm

BARCODE SCANNERS• Ensure scanner wand is charging properly

• Tighten and secure scanner base screws/locks

• Check data and power cable connections for integrity

• Test several barcodes to ensure data is entered into the PC

• If scanner does not scan barcodes, reprogram scanner with proper barcode

POWER SUPPLY & INTERNAL WIRING • Ensure fan is working properly

• Remove power system and clean, removing all accumulated dust

• Verify charging voltage

• Inspect and test all wiring, connections, switches and lights

• Inspect and test monitor, mouse and keyboard

• Verify all push buttons are functioning properly

• Inspect fuses for proper seating and burn marks; verify ratings

BATTERY• Replaced Sealed Lead Acid (SLA) battery(s)

• Lithium Iron Phosphate replacement battery(s) optional

• Check battery terminals for proper heat shrink and torque battery bolts

• Ensure battery connectors are crimped and connected properly

• Secure and tighten battery strap(s)

CART• Ensure lift arm elevates properly

• Tighten and properly position cart’s casters and pivot points

• Ensure all screws are present and tight

• Inspect damper assemblies

• Inspect all drawers, slides and latches

• Verify neat cable management

• Clean and disinfect cart with hospital-approved disinfectant

CART STORAGE• Ensure smooth sliding of bins, drawers and

latches

• Check that sensors detect open and closed conditions, both locked and unlocked

• Check the working of keypad

• Check functionality of Power LED and Activity LED lights

www.coasttec.com • info@coasttec.com • 410.521.1000 • 9635 Liberty Road, Suite T, Randallstown, MD 21133

The CoastTec COW Servicing Process

When it comes to point-of-delivery health care services, reliable uptime of your computers on wheels (COWs) is of the utmost importance. Unplanned downtime not only compromises care, it is frustrating for your workers and costly for your institution. Yet, malfunctioning COWs are largely avoidable by preventing problems before they occur.

CoastTec, a national leader in the power supply industry, offers you complete support for your mobile computing cart fleet with preventative programs to ensure your carts are in optimal condition to serve your 24/7 demanding healthcare requirement. As a result, errors are reduced, productivity is increased, and time is saved.

In addition, you can be assured that if a problem does occur, CoastTec provides superior COW servicing, right on your premises, by our expert repair technicians. You are assigned your own caring agent who will respond immediately to arrange service and get your COWs - and your important work - back on track.

Call us at 410 521.1000 x275 to learn more.

Reliable Uptime Is Essential

A Lifesaver for Missouri-based Mercy Health Care System

With more than 40 hospitals and nearly 700 clinics, Mercy enlisted CoastTec to eliminate the scrambling and uncertainty of computers going down.

Proactively, Mercy’s IT team and CoastTec use the online CPP Tracker to foresee maintenance needs to prevent most problems before they occur. Reactively, in the case of a unit failure, CPP kicks in with easy-to-use service credits. Mercy simply sends an email to its personal, assigned CoastTec representative who quickly assesses each situation, and - based on available IT expertise at a particular hospital - either deploys replacement parts or a technician for on-site service. No need for a new P.O. No scrambling. No headaches.

Looking ahead for planning future budgets and projects, CPP provides Mercy’s IT team a true sense of control and accurate information. That’s because CPP provides all unit information - available credits, used credits, model numbers, serial numbers, warranty start and end dates, and records for all parts and battery replacements - right at their fingertips.

Our healthcare clients rave about the difference our Comprehensive Protection Plan has made in their workplaces. The benefits are numerous: extending the life of existing COWs through preventative measures, saving the substantial costs of acquiring new carts and reducing downtime by handling repairs swiftly.

Jon Sevel CEO, CoastTec

About CoastTec

For more than 28 years, CoastTec has been setting the industry standard nationally for reconditioning and repairing uninterruptible power supplies (UPS). CoastTec’s popular Comprehensive Protection Plan (CPP) provides organizations a sensible way to gain control of their fleets-- from UPS units to computers on wheels (COWs) -- substantially reducing downtime and costs. We serve customers of all sizes and geographies from a diverse range of industries, including:

CoastTec Comprehensive Protection Plan

Our Comprehensive Protection Plan (CPP) is the easiest, most cost-effective way to manage your COW fleet. You will realize substantial savings by servicing your current COW carts in between purchasing cycles.

The way we see it - why pay for coverage of every COW if they aren’t all going to fail in the same year? The CPP covers your COW fleet for a specific number of service credits during the one-year agreement. Credits can be redeemed for:

• Proactive service to plan ahead to prevent failure. That includes lifecycle management and scheduled visits to detect and resolve issues before they cause problems and higher costs.

• Reactive service to respond quickly to an untimely failure or a need for replacement batteries or other parts. Depending on the expertise of your internal IT staff, CoastTec can either send new parts for your own team to install or we can deploy our technicians to address the COW on site, right at your own facility.

To get started, our team of COW experts will perform a FREE Risk Assessment of your fleet and determine the

appropriate number of service credits (a.k.a. “Cow Chips”) you need to both cover your fleet against failure and support your proactive service goals. At the outset, we’ll develop a lifecycle management plan for your COW fleet, saving money and avoiding downtime.

When a unit fails, we keep your COW fleet on course with a fast, convenient servicing process.

Your service credits – or as our clients call them “Cow Chips” – make servicing your COWs flexible and cost-effective.

Lifecycle ManagementDon’t let the smallest part of your job turn into your biggest nightmare.

IT equipment is extremely sensitive and susceptible to the relentless demands of the healthcare field. Your COW units keep operations up and running during hectic shifts and unpredictable circumstances.

Many organizations deploy a fleet of COW units but don’t maintain them even as the batteries wane. They “buy ‘em and forget ‘em.” But that’s a huge risk to your data, your network and your investment.

Asset Management Right From Your DesktopUsing our online CPP Tracker, we will itemize and track all units and credits, so you will always know your account status in real time including:

• Available Service Credits

• Used Service Credits

• COW Model Numbers

• COW Serial Numbers

• Warranty Start/End Dates

When it comes to point-of-delivery health care services, reliable uptime of your computers on wheels (COWs) is of the utmost importance. Unplanned downtime not only compromises care, it is frustrating for your workers and costly for your institution. Yet, malfunctioning COWs are largely avoidable by preventing problems before they occur.

CoastTec, a national leader in the power supply industry, offers you complete support for your mobile computing cart fleet with preventative programs to ensure your carts are in optimal condition to serve your 24/7 demanding healthcare requirement. As a result, errors are reduced, productivity is increased, and time is saved.

In addition, you can be assured that if a problem does occur, CoastTec provides superior COW servicing, right on your premises, by our expert repair technicians. You are assigned your own caring agent who will respond immediately to arrange service and get your COWs - and your important work - back on track.

Call us at 410 521.1000 x275 to learn more.

Reliable Uptime Is Essential

A Lifesaver for Missouri-based Mercy Health Care System

With more than 40 hospitals and nearly 700 clinics, Mercy enlisted CoastTec to eliminate the scrambling and uncertainty of computers going down.

Proactively, Mercy’s IT team and CoastTec use the online CPP Tracker to foresee maintenance needs to prevent most problems before they occur. Reactively, in the case of a unit failure, CPP kicks in with easy-to-use service credits. Mercy simply sends an email to its personal, assigned CoastTec representative who quickly assesses each situation, and - based on available IT expertise at a particular hospital - either deploys replacement parts or a technician for on-site service. No need for a new P.O. No scrambling. No headaches.

Looking ahead for planning future budgets and projects, CPP provides Mercy’s IT team a true sense of control and accurate information. That’s because CPP provides all unit information - available credits, used credits, model numbers, serial numbers, warranty start and end dates, and records for all parts and battery replacements - right at their fingertips.

Our healthcare clients rave about the difference our Comprehensive Protection Plan has made in their workplaces. The benefits are numerous: extending the life of existing COWs through preventative measures, saving the substantial costs of acquiring new carts and reducing downtime by handling repairs swiftly.

Jon Sevel CEO, CoastTec

About CoastTec

For more than 28 years, CoastTec has been setting the industry standard nationally for reconditioning and repairing uninterruptible power supplies (UPS). CoastTec’s popular Comprehensive Protection Plan (CPP) provides organizations a sensible way to gain control of their fleets-- from UPS units to computers on wheels (COWs) -- substantially reducing downtime and costs. We serve customers of all sizes and geographies from a diverse range of industries, including:

CoastTec Comprehensive Protection Plan

Our Comprehensive Protection Plan (CPP) is the easiest, most cost-effective way to manage your COW fleet. You will realize substantial savings by servicing your current COW carts in between purchasing cycles.

The way we see it - why pay for coverage of every COW if they aren’t all going to fail in the same year? The CPP covers your COW fleet for a specific number of service credits during the one-year agreement. Credits can be redeemed for:

• Proactive service to plan ahead to prevent failure. That includes lifecycle management and scheduled visits to detect and resolve issues before they cause problems and higher costs.

• Reactive service to respond quickly to an untimely failure or a need for replacement batteries or other parts. Depending on the expertise of your internal IT staff, CoastTec can either send new parts for your own team to install or we can deploy our technicians to address the COW on site, right at your own facility.

To get started, our team of COW experts will perform a FREE Risk Assessment of your fleet and determine the

appropriate number of service credits (a.k.a. “Cow Chips”) you need to both cover your fleet against failure and support your proactive service goals. At the outset, we’ll develop a lifecycle management plan for your COW fleet, saving money and avoiding downtime.

When a unit fails, we keep your COW fleet on course with a fast, convenient servicing process.

Your service credits – or as our clients call them “Cow Chips” – make servicing your COWs flexible and cost-effective.

Lifecycle ManagementDon’t let the smallest part of your job turn into your biggest nightmare.

IT equipment is extremely sensitive and susceptible to the relentless demands of the healthcare field. Your COW units keep operations up and running during hectic shifts and unpredictable circumstances.

Many organizations deploy a fleet of COW units but don’t maintain them even as the batteries wane. They “buy ‘em and forget ‘em.” But that’s a huge risk to your data, your network and your investment.

Asset Management Right From Your DesktopUsing our online CPP Tracker, we will itemize and track all units and credits, so you will always know your account status in real time including:

• Available Service Credits

• Used Service Credits

• COW Model Numbers

• COW Serial Numbers

• Warranty Start/End Dates

Keeping your COWs from beingput out to pasture.

CoastTec Fleet Management for Computers On Wheels (COWs) Mobile Computing Carts

Our Way-Better 5-Point Guarantee:

» Best cost-value in the business

» One-call fast service with your own caring personal agent

» Customized workflow according to your needs, your way

» The guaranteed greenest way to manage your toxic material waste

» Unmatched servicing, right on your own premises

Protection You Can Count OnBeyond the reassurance you receive from our COW Refurbishing Process, each refurbished COW that is put into service will carry a Full One-Year Warranty. The warranty begins on the date of service, giving you the same confidence and protection as the first day you purchased your COW.

Choose control and confidence. Using the following Refurbishing Process, COW Repair Technicians expertly recondition every COW, giving you peace of mind that your unit is in peak condition and that your data will be protected.

POWER CORDS AND CABLES• Check cables, power cords and prongs

• Ensure cart is receiving charge through assessing status indicator and checking charging circuit

WORK SURFACE• Ensure PC is firmly secured in cart

• Check USB connections and cables for strain when mounting arm is in any orientation

• If LCD is present, ensure all bolts/screws and supporting brackets are tightened

• Verify keyboard tray slides properly

• Ensure halogen lamp is operational

• Check screws that hold work surface to lift arm

BARCODE SCANNERS• Ensure scanner wand is charging properly

• Tighten and secure scanner base screws/locks

• Check data and power cable connections for integrity

• Test several barcodes to ensure data is entered into the PC

• If scanner does not scan barcodes, reprogram scanner with proper barcode

POWER SUPPLY & INTERNAL WIRING • Ensure fan is working properly

• Remove power system and clean, removing all accumulated dust

• Verify charging voltage

• Inspect and test all wiring, connections, switches and lights

• Inspect and test monitor, mouse and keyboard

• Verify all push buttons are functioning properly

• Inspect fuses for proper seating and burn marks; verify ratings

BATTERY• Replaced Sealed Lead Acid (SLA) battery(s)

• Lithium Iron Phosphate replacement battery(s) optional

• Check battery terminals for proper heat shrink and torque battery bolts

• Ensure battery connectors are crimped and connected properly

• Secure and tighten battery strap(s)

CART• Ensure lift arm elevates properly

• Tighten and properly position cart’s casters and pivot points

• Ensure all screws are present and tight

• Inspect damper assemblies

• Inspect all drawers, slides and latches

• Verify neat cable management

• Clean and disinfect cart with hospital-approved disinfectant

CART STORAGE• Ensure smooth sliding of bins, drawers and

latches

• Check that sensors detect open and closed conditions, both locked and unlocked

• Check the working of keypad

• Check functionality of Power LED and Activity LED lights

www.coasttec.com • info@coasttec.com • 410.521.1000 • 9635 Liberty Road, Suite T, Randallstown, MD 21133

The CoastTec COW Servicing Process