Lead ▪ learn ▪ protect ▪ engage Keeping up with changing priorities November 2012 eLIM.
Keeping 'Em Safe: Ways to Protect Your Clients Online
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Transcript of Keeping 'Em Safe: Ways to Protect Your Clients Online
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Keeping 'em Safe:8 More Ways to Help Your Clients
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More than 8 in 10 US small businesses believe their firms are safe from cyber threats yet
almost 80% have no formal security policies in place.
You can be attacked and not even know it. Even worse, your system could be used to attack
other people, and you may not know it.
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What Is Cyber Crime?● Spam● Fraud● Obscene or offensive content● Harassment● Child pornography● Drug trafficking● Cyber terrorism● Cyber warfare
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Who Is Behind Cyber Crime?
● Script kiddies● Hacktivists● Individual miscreants● National & transnational organized criminal
enterprises● Nation states
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Why Should You Care?● Your clients trust you with very sensitive data. ● If they become victims, your clients have less of
an ability to bounce back.● Systems that are used to commit crimes often
support the same organized networks that are behind human trafficking, identity theft, child pornography, and other issues you battle against daily.
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Biggest Threat?
You
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What? No Way!● Acting maliciously● Forgetting to log off● Losing laptops, USB keys, or smartphones● Storing client data in questionable places● Downloading viruses and malware● Using social network sites carelessly● Leaving metadata in documents● Having bad password practices● Getting tricked
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Acting maliciously
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What You Can Do● Put policies in place and enforce them● Trust your gut
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Forgetting to log off
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What You Can Do● Log off when you leave your computer● Shut down your computer at the end of the
day● Set up your computer to automatically lock
when the screensaver comes on
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Losing laptops, USB keys, or smartphones
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What You Can Do● Pay special attention and be careful● Store only the client data you absolutely need● Encrypt your data● Set up phones so you can erase them remotely● Use strong passwords● Back up the data before you leave
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Storing client data in questionable places
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What You Can Do● Read privacy policies● Develop a set of approved sites that client
information can be stored on and train staff to not store data on any other sites
● Don't include identifiable client information in emails
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Downloading viruses and malware
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What You Can Do● Patch software and systems religiously● Read before you click● Ask if the email or attachment seems “funny”● Avoid downloading screensavers, fonts, & porn● Use your anti-virus software● Ignore any website that pops up a virus warning
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Using social network sites carelessly
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What You Can Do● Be careful what you click● Don't friend people you don't know● Use strong passwords● Avoid playing games and installing applications● Be very careful about what you post
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Leaving metadata in documents
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What You Can Do● Clean metadata from documents before sending
electronic copies● Use the Document Inspector tool in Office● Download and use Metadata Removal tool for
WordPerfect
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Having bad password practices
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What You Can Do● Use strong passwords● Change passwords quarterly● Don't use a password for more than one site● Don't share passwords● Establish password guidelines for the
organization and follow them● Try a password manager
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Getting tricked
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What You Can Do● Be skeptical● Don't give anyone your passwords● Don't click a link to your bank website
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What If?● Tell your supervisor immediately● Be prepared to help figure out what happened● Notify the proper authorities
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Who Are the Proper Authorities?
Computer Intrusion Local FBI OfficeUS Secret ServiceInternet Crime Complaint Center
Password trafficking Local FBI OfficeUS Secret ServiceInternet Crime Complaint Center
Counterfeiting of currency US Secret Service
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Who Are the Proper Authorities?
Child pornography or exploitation
Local FBI OfficeUS Customs and Enforcement (if imported)Internet Crime Complaint Center
Internet fraud & SPAM Local FBI OfficeUS Secret Service (Financial Crimes Division)Federal Trade CommissionSecurities & Exchange Commission (if securities/investment-related)Internet Crime Complaint Center
Internet harassment Local FBI Office
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Resources● Cybercrime Reporting
http://www.cybercrime.gov/reporting.htm
● Stay Safe Onlinehttp://www.staysafeonline.org/
● US CERThttp://www.us-cert.gov/nav/nt01/
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Resources● US CERT
http://www.us-cert.gov/cas/tips/
● OnGuard Onlinehttp://www.onguardonline.gov/topics/computer-security.aspx
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Picture AttributionsIn orderhttp://www.flickr.com/photos/jesseshapins/3788641411/http://commons.wikimedia.org/wiki/File:Harry_Potter_Lightning.gifhttp://commons.wikimedia.org/wiki/File:Computer_n_screen.svghttp://www.flickr.com/photos/dunechaser/385847284/sizes/l/http://www.flickr.com/photos/sravi_in/3623242288/sizes/z/http://www.flickr.com/photos/stukjefotogebeuren/2081170312/http://www.flickr.com/photos/librarianbyday/3983719036/http://www.flickr.com/photos/booleansplit/4650422195/http://www.flickr.com/photos/the-icing-on-the-cake/2424326595/http://www.flickr.com/photos/sshb/3619977273/http://www.flickr.com/photos/esm723/4377802647/http://www.flickr.com/photos/stevendepolo/4027405671/