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CON9755: The Management of Identity and Access: Breaches, Compliance, Downtime, and Loss Ken Baxter, Product Strategy Director, IDM Management Enterprise Manager Cloud Control Holly Harris and Ruby Garza Pacific Gas & Electric October 26, 2015



Safe Harbor Statement

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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Program Agenda

The challenge of managing an IAM estate

Enterprise Manager Cloud Control (EMCC) Overview

Managing IAM with Dashboards

Customer presentation: Pacific Gas & Electric (PG&E)

Additional EMCC sessions, labs, and demo booths

Q&A

1

2

3

4

5

6

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Customer Challenges

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Challenges

You

How do I manage all of these Targets

centrally? How do I automate monitoring setup?

How do I identify and resolve

performance problems?

How do I ensure Targets comply with IT

standards?

I wish there were a set of Best Practices

Access

Governance

Directory


Customer Challenges

• Are my targets up? Availability

• Are my processes performing to expectations? Performance

• Can I diagnose issues across tiers easily and quickly? Diagnostics

• How can I be sure that configurations comply with Best Practices? Compliance

• How do I prove that the system was available and performing, according to agreed-upon criteria? Service Levels


Enterprise Manager Cloud Control Overview

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Total Cloud Control

Optimized, Efficient | |

Integrated Cloud Stack Management

Agile, Automated

Complete Cloud Lifecycle Management

Scalable, Secure

Superior Enterprise-Grade Management


Next Release Builds on a Solid Foundation

Optimized, Efficient | |

Integrated Cloud Stack Management

Agile, Automated

Complete Cloud Lifecycle Management

Scalable, Secure

Superior Enterprise-Grade Management

NEW: Continuous Monitoring

NEW: Infrastructure Management

NEW: Improved

Hybrid Cloud Management


Managing IAM with Dashboards Faster, better, more efficient

13


Managing IDM with Dashboards Faster, better, more efficient

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• Mix and match over 22 different regions to create a unique Dashboard

• Regions include RUEI, JVMD, Infrastructure (System), Service Level Agreement, Compliance, Metrics, and more

• Provide at-a-glance status of different aspects of IAM estate

• Drill down on Targets to perform root cause analysis


Business Applications Dashboard Birds eye view of all targets within any OAM, OIM, OUD instance

15


JVM Diagnostics Drill Down Live Thread Analysis

16


JVM Diagnostics Drill Down Java Workload Explorer

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Target Drill Down One-click to any infrastructure target

18


Service Level Agreement Drill Down Manage application availability and performance via Synthetic Tests

19


Service Level Agreement Drill Down Out-of-the-Box integration with Incident Management

20


Service Level Agreement Out-of-the-Box Executive and Operational Reporting

21

• Out-of-the-box comparisons of system performance and usage to established Service levels


Compliance Management Ensure all IAM targets adhere to Best Practice configuration

22

• Compliance hierarchy enables efficient management of hundreds/thousands of individual configuration parameters.


Compliance Management Find out-of-compliance targets quickly and easily

23


Compliance Management Investigate and resolve non-compliant targets and settings

24


Customer presentation

25

Pacific Gas & Electric (PG&E)

26

Pacific Gas & Electric Company

Holly Harris, Online & Middleware Application Operations

Ruby Garza, Identity & Access Management

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Agenda

• PG&E Profile

• Middleware Environment

• Why OEM Cloud Control

• Identity & Access Management Rollout

• Identity & Access Management Environment

• Use Cases

• Roadmap

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PG&E Profile

PG&E SERVICE AREA IN CALIFORNIA

• Headquarters in San Francisco, California

• Provides energy to approximately 16 million people

• 70,000 square mile service area in northern and central CA

• Approximately 20,000 employees

• Founded in 1905, one of the largest combination natural gas and electric utilities in the US

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Middleware Environment

Supported Products

• ALSB

• Apache HTTP Server

• Apache Tomcat

• B2B

• BPM

• Coherence

• OSB

• OIM

• OVD

• SOA

• Sun ONE

• Weblogic Portal

• Weblogic Server

Environment Overview

• Middleware Hosts 530

• Weblogic versions 9.2 through 12.1.3

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Why OEM Cloud Control

• Single Pane Monitoring

• OEM in use by DBA Team

• Ability to set thresholds on numerous metrics

• Provisioning

• Centralized Patching

• Reporting Capabilities

• Troubleshooting – JVMD

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Build IAM Domains

Install OEM 12c Agent

Discover IAM Targets

Standard Monitoring Template

IAM Custom Monitoring Template

Create Incident Rules

Identity & Access Management Rollout

32

IDM Environment

33

IDM Environment

34

Use Case 1: SQL Queries

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• Template Collections:

• Identified metrics for use in alerting

• Metrics based on historical performance

• Customize metrics specific to the lines of business

Use Case 2: Customized Monitoring

36

Middleware: Metric and Collection Settings


37

Identity & Access: Metric and Collection Settings


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Use Case 3: Identity & Access Dashboard

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Use Case 3: Identity & Access Dashboard

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Use Case 4: CPU/Memory Analysis

• Quick view into OS bottlenecks

• Single Pane for all IAM hosts

• Host access unnecessary

41

Roadmap

• Create Custom Dashboards

• Configuration Management

• Key Metrics Maturity

• Log Monitoring

42

Thank You


Enterprise Manager Sessions & Hands-On Labs

43


Introducing Oracle Management Cloud

Join Us! GEN9778 - Oracle Management

Cloud: Real-Time Monitoring, Log, & IT Operations Analytics.

Tuesday, October 27, 11AM, Moscone South Room 102

Attendees will receive a special gift!


Enterprise Manager Sessions – Monday October 26th Title Time Location

Centralized Access and Auditing for Oracle WebLogic Server Domain Administration [CON9742] 11:00 AM Moscone South 303

The Management of Identity and Access: Breaches, Compliance, Downtime, and Loss [CON9755] 11:00 AM Moscone South 301

Hybrid Cloud Management Using Oracle Exalogic [CON9744] 11:00 AM Intercontinental—Sutter (5th Floor)

Oracle Enterprise Manager: The Complete Solution and Oracle’s Best-Kept Secrets [CON9715] 12:15 PM Moscone South 300

Simplify the Deployment and Monitoring of Your Identity Management System [CON9468] 12:15 PM Moscone South 310

Oracle Exadata Monitoring and Management Best Practices [CON9727] 12:15 PM Intercontinental B (5th

Floor)

Advanced Management: Oracle SOA Suite and Oracle Service Bus with Oracle Enterprise Manager [CON9751]

1:30 PM Moscone South 302

Managing at Hyper-Scale: Oracle Enterprise Manager as the Nerve Center of Oracle Cloud [CON9710]


Next-Generation Database Management: Advanced Topics for Expert DBAs [CON9107] 1:30 PM Moscone South 104

Agile IT: Visibility and Management Across Oracle WebLogic Server and Oracle Java Cloud Service [CON9745]


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Enterprise Manager Sessions – Monday October 26th Title Time Location

Oracle Enterprise Manager Database Consolidation Workbench—Secret to Successful Consolidation [CON9718]


Best Practices for Maintaining and Supporting Oracle Enterprise Manager [CON8671] 4:00 PM Moscone West 2024

The Future of Oracle Enterprise Manager: What’s Next? [CON9708] 4:00 PM Moscone South 300

Risk-Free Administration for Expert Database Administrators [CON9725] 4:00 PM Moscone South 104

HA–Enabled Oracle Enterprise Manager 12c on Virtualized Oracle Database Appliance [CON6928] 5:15 PM Moscone South 250

Tips and Techniques for Maximizing Database Performance: Theory and Practice [CON9723] 5:15 PM Moscone South 104

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Enterprise Manager Sessions – Tuesday October 27th Title Time Location

General Session: Oracle Management Cloud—Real-Time Monitoring, Log, and IT Operations Analytics [GEN9778]

11:00 AM Moscone South 102

Oracle Enterprise Manager: The Future of Hardware Management [CON9732] 12:15 PM 5th Floor – Hotel

Intercontinental C

Oracle IT Analytics Cloud Service: Next-Generation Analytics for Maximizing Performance [CON9722]


Upgrading Oracle Enterprise Manager: Why and How [CON9729] 12:15 PM Moscone South 300

Enterprise Patient Data Repository Using Oracle Healthcare Analytics and Oracle SOA Suite [CON7720]

4:00 PM Park Central – City

Latest Innovations in Database as a Service Enabled by Oracle Enterprise Manager [CON9734] 4:00 PM Moscone South 300

Oracle Application Performance Monitoring Cloud Service: Application Visibility for DevOps [CON9746]


Servers, Storage, Virtualization, and More: Managed Through a Single Pane of Glass [CON9733] 4:00 PM Intercontinental C (5th

Floor)

Oracle IT Analytics Cloud Service: Operational Insight for Your Database and Middleware Estate [CON9752]


Monitor, Diagnose, and Optimize Java Workloads on Premises and in the Cloud [CON9740] 5:15 PM Moscone South 309

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Enterprise Manager Sessions – Wednesday October 28th Title Time Location

Oracle Enterprise Manager 12c Cloud Control for Managing Oracle E-Business Suite 12.2 [CON8127] 11:00 AM Moscone West 3022

Using Oracle Enterprise Manager Effectively to Become an Oracle Enterprise Manager Champion [CON9711]

11:00 AM Moscone South 104

Managing Configuration Compliance in and Across the Clouds [CON9750] 11:00 AM Moscone South 300

Oracle Log Analytics Cloud Service: Real-Time Insight for Middleware Administrators [CON9754] 12:15 PM Moscone South 303

Way Beyond the Basics: Oracle Enterprise Manager Monitoring Best Practices [CON9721] 12:15 PM Moscone South 300

Hybrid Cloud Management of Oracle Java Cloud Service and On-Premises Oracle WebLogic Server [CON9743]


Data on Demand: Advanced Cloning Automation for DBAs [CON9748] 1:45 PM Moscone South 300

Oracle Log Analytics Cloud Service: Real-Time Insight for Database Administrators [CON9753] 3:00 PM Moscone South 300

Enterprise Monitoring in a Hybrid Cloud [CON4724] 3:00 PM Moscone South 303

Best Practices for Engineered Systems Management Using Oracle Enterprise Manager [CON9728] 4:15 PM Moscone South 300

Hybrid Cloud—Pivot to the Cloud with Oracle Enterprise Manager Cloud Control [CON9712] 4:15 PM 5th Floor – Hotel

Intercontinental B

48


Enterprise Manager Sessions – Thursday October 29th Title Time Location

Case Study: How a Cloud-Based, Service-Oriented Customer Uses Oracle Enterprise Manager [CON2800] 9:30 AM Marriott Marquis

Salon 10/11

Database as a Service: What Is It and How Do You Use It? A Q&A with an Expert Panel [CON3637] 9:30 AM Moscone South 102

Practical Tips for Oracle Enterprise Manager High Availability and Diagnostics [CON9726] 9:30 AM Moscone South 300

Oracle Enterprise Manager for MySQL Database—Latest Features [CON4507] 10:45 AM Moscone South 262

PaaS-ify Across on Premises and Oracle Cloud with Ease [CON9747] 10:45 AM Moscone South 300

Think Outside the Data Center—Monitoring Retail and Cloud Locations [CON7513] 10:45 AM Marriott Marquis

Salon 10/11

Oracle Management Cloud Best Practices for Mining Oracle Enterprise Manager Data [CON9714] Noon Marriott Marquis

Salon 10/11

Raising the Ante on Security with Oracle Enterprise Manager [CON9719] Noon Moscone South 300

Realizing MWaaS on the Private Cloud Using Oracle Enterprise Manager [CON4627] Noon Moscone South 302

Case Study: Oracle Application Management Suite for Oracle E-Business Suite [CON8126] 1:!5 PM Moscone West 3004

Oracle Enterprise Manager? OpenStack? VSphere? Have It Your Way! [CON8059] 1:15 PM Intercontinental—Sutter

(5th Floor)

Supercharge Your DevOps Automation Using Oracle Enterprise Manager’s CLI and REST APIs [CON9731] 1:15 PM Moscone South 300

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Enterprise Manager Labs

Location: Hotel Nikko—Carmel (3rd Floor) – unless noted Day Time

Oracle Systems and Virtualization Management with Oracle Enterprise Manager [HOL10466] Monday 11:00 AM

Consolidate and Standardize Database Resources with Lifecycle and Private Cloud Management [HOL10468]

Monday Wednesday

2:00 PM 4:15 PM

Hybrid Cloud Management: Complete Management of On-Premises and Public Services [HOL10465]

Tuesday Wednesday

10:15 AM 11:45 AM

Practical Overview of the Latest Features of Oracle Enterprise Manager for MySQL [HOL4522] **Location: Hotel Nikko—Peninsula (25th Floor)

Tuesday 10:15 AM

Maximizing Oracle Database 12c Performance with Oracle Enterprise Manager [HOL10442] Tuesday Tuesday

11:45 AM 5:30 PM

Managing Oracle Fusion Middleware with the New Oracle Enterprise Manager [HOL10453] Wednesday

Thursday 10:15 AM 12:30 PM

Consolidate and Standardize Database Resources with Lifecycle and Private Cloud Management [HOL10468]

Monday Wednesday

2:00 PM 4:15 PM

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Enterprise Manager Demos Demo Title Venue Workstation

Database Lifecycle Management, Database as a Service, Snap Cloning with Oracle Enterprise Manager

Moscone South, Upper Left, Database SLD-025

End-to-End Database Performance Management Moscone South, Upper Left, Database SLD-023

End-to-End Engineered Systems Manageability with Oracle Enterprise Manager Moscone North, Lower Lobby, Engineered Systems Showcase

N/A

Hybrid Cloud Management: Single Pane of Glass for Complete Management—On-Premises and Public Cloud

Moscone South, Upper Left, Database SLD-026

Managing On-Premises IT, Private Clouds, and Hybrid Clouds with Oracle Enterprise Manager Moscone South, Upper Left, Database SLD-024

Oracle BI, BPM, and Oracle WebCenter Management with Oracle Enterprise Manager Moscone South, Lower Left, Middleware

SLM-034

Oracle SPARC/x86 Systems and Virtualization Management with Oracle Enterprise Manager Moscone South, Center, Engineered Systems, Servers and Storage

SC-034

Oracle WebLogic, Java Cloud Service, and SOA Management with Oracle Enterprise Manager Moscone South, Lower Left, Middleware

SLM-003

See How to Provision Storage with Oracle Enterprise Manager Moscone South, Center, Engineered Systems, Servers and Storage

SC-020

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Demo Hours • Monday: 10:15 AM to 6 PM • Tuesday: 10:15 AM to 6 PM • Wednesday: 10:15 AM to 4 PM


OMC Demos

Demo Title Workstation

Oracle Application Performance Monitoring Cloud Service SPI-036

Oracle IT Analytics Cloud Service SPI-003

Oracle Log Analytics Cloud Service SPI-037

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Demo Hours • Monday: 10:15 AM to 6 PM • Tuesday: 10:15 AM to 6 PM • Wednesday: 10:15 AM to 4 PM

Venue Moscone South Oracle Cloud Platform & Infrastructure Showcase


Safe Harbor Statement

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

Note: The speaker notes for this slide include instructions for when to use Safe Harbor Statement slides.

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