KCA Today April 2015

Happy Easter!

April 2015

Editor’s NoteHi everyone, This is a very special edition of KCA Today, as it’s going to be the last. And it’s no April fool’s! It will be the end of an era as it’s now been going for three years! But, don’t despair - in its place we will be launching a new e-newsletter in May. This will be for both KCA and Addaction staff as we get ready to become one organisation. It will ensure it keeps you up to date with the latest news and information from across the organisation every other week. All will be revealed soon! This issue is jam packed with the latest news and updates about the merger, firstly with the latest announcement about the new three Directors on page 3. Don’t forget the staff merger meetings, page 5, taking place this month, so make sure you come along to one of them and find out more about its opportunities - you can also ask any questions you have. Read about our two new contracts in Wandsworth and Greenwich Cluster Prisons page 9, both which start today, so we wish all the staff good luck! We’ve also just won a new contract in Bradford which will start in July. Also read about the successful recent staff exchange visits on page 6. We also have to say goodbye to Ryan Campbell, KCA’s Chief Executive, who will leave us this month, before starting his new job at Demelza House. We want to wish him all the very best. Well thanks to everyone for your continued support in reading and providing news and information for this newsletter. We hope you’ve enjoyed reading it - but we’ll be back soon!

Happy Easter! Hayley

To make a suggestion or

contribution please contact:

Hayley EversfieldMarketing

Communciations Manager

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www.kca.org.uk@KCAUK

Equality & Diversity: April events

Christain:3rd - Good Friday: A day to commemortae the execution of Jesus on the cross5th - Easter Sunday: Celebration of the Resurrection of Jesus Christ. The most important Christian Festival.23rd - St.George’s Day: Celebration of the patron saint of England.

Jewish:15th - The Holocaust Remembrance Day23rd - Israel’s Independance Day

Equality & Diversity: April events

Our inspirational (and some may say, formidable) new Director team is now in place in Operations as three new Directors have been appointed to take the lead on Addaction’s operational delivery. The new posts have been designed to ensure that we can improve our performance and deliver a greater level of consistency across our services. They will help ensure that the quality of the work we do for our service users every day is our continued focus, and that we constantly aim to improve our performance and results. The new Directors are (in no particular order):

Director of Services: Anna Whitton

Anna has worked for Addaction for nine years in a number of roles including Service Manager, Assistant Director and Regional Manager. For the last three years, Anna has been the Regional Director for the South West and in this time, has led the development of new business and achieved a significant growth in turnover from £4m to £14m, including the acquisition of Addaction’s social enterprise Re:Source. In her new role, Anna will be responsible for ensuring the strategic and priority objectives of Addaction are transformed into effective operational delivery plans. She will lead a team of Associate Directors who will be responsible for ensuring that Addaction’s front line staff are well informed and engaged with the wider objectives of the organisation.

Anna said: “I am excited about the new opportunities created by this merger and there will be much more opportunity to share learning and innovate across the organisation going forward. I relish the opportunity to work with staff, volunteers and service users to deliver the best possible services. There are exciting but challenging times ahead and I hope that my enthusiasm will be infectious and inspiring! The first task of course, will be to complete the operational restructure.

Outside of work, I am passionate about mental and physical health and act as an ‘expert patient’ for young women experiencing breast cancer. I also attends her local gym at least three times a week and love spending time with my niece and nephews - I’m very lucky to live in a beautiful part of the country (Devon).

Director of Quality Assurance: Samantha Downie

Sam has worked at KCA for more than 10 years in a range of senior roles focussed on operations and performance improvement, with a particular focus on mental health and primary care. In Sam’s most recent role as Director of Services, she was responsible for bringing together the delivery of KCA’s services to ensure the best possible provision for service users.

Sam is a keen advocate for quality services and has provided leadership on equality and diversity within service design and delivery. Sam has a strong training and performance management focus and is committed to ensure services are accessible and of high quality.

In her new role, Sam will be responsible for leading the development of innovative and evidence based interventions in treatment services, ensuring compliance with national standards and guidelines. She will

New Director Announcements

April 2015KCA Today

Merger update - next stepsThe transformation required for our merger to develop to its full potential is progressing as planned and is broadly on schedule, with staff transfers from KCA planned to take place on July 1st and September 1st. A number of workstreams are being carried out across the organisation to make sure we are able to realise the collective expertise of our merged organisation.

As the new Directors within Operations are now in post, they will be working on the next level of the operational restructure to appoint the Associate Directors with the intention that this will be completed this month. Once they have been appointed, the next phase of the operational restructure will review management to ensure we can fulfil all our needs for our new, more diverse organisation. There will be more detailed communications on the next steps and timings in the next few weeks.

also support capacity building in Addaction by leading on performance improvement initiatives to enhance the quality of services delivered and look at developing a standardised approach to delivery of recovery orientated treatment services. Sam said: “When I was thinking about how to describe Quality Assurance succinctly I came across the assertion that it is about an organisational culture in which there is ‘an absence of complacency’ – I liked that and it resonates with the conversations I have had with both new and known colleagues across the organisation. Substantial work has already been done both within KCA and Addaction; I am looking forward to working with colleagues to build on that work, supporting and challenging one another to be the best that we can be, to provide the best services that we can.”

Sam’s background includes research, teaching and advocacy across a range of services, with a focus on diversity. Sam practises yoga and enjoys swimming and cycling.

Director of Knowledge Management: Abigail Cooper

Abi has worked for KCA for over three years, most recently as Assistant Director of Quality and Performance. This role has had a broad remit including implementing a new business planning process, performance management, identifying and rolling out equality objectives, and ensuring CQC compliance. Prior to working for KCA, Abi has 25 years’ experience of working in the voluntary, public and higher education sectors.

In her new role, Abi will lead on ensuring that a knowledge management ethos is created and consolidated in the newly merged organisation, so that organisational knowledge is captured and shared to support the continual improvement of services and their growth and development.

Abi is looking forward to taking up her new position. She said: “Having a proper focus on understanding what we do, and what we do well in particular, is a really exciting opportunity. It will enable us to systematically share and learn from the excellent work that is already taking place within services, but also it allows us to better understand what we can do to improve services for our service users.”

When she is not working, Abi likes to ‘switch off ’ by walking and cooking and eating with family and friends. Abi is also committed to volunteering and for the last two years, she has been a volunteer with a charity that supports and mentors young asylum seekers.

KCA Today April 2015

Staff merger meetings

Appraisal dates moved

KCA Today April 2015

We have decided to postpone the KCA celebration party. It was felt that as all staff wouldn’t be transferred until September, that the party should be held then – so the party will now be held mid-September. A date and more information will follow in due course. If you have particular suggestions about how and where we should hold the party, please email [email protected]

Change of date for party

Don’t forget, staff meetings about the merger will be taking place this month. The meetings will be relatively informal and relaxed and will be a chance for you to meet some of your new colleagues and ask any questions you may have. The Executive team at Addaction will be hosting these meetings as part of our commitment to hold consultative activities with staff about the merger and its progress. These will be held on:

• Tuesday 21st April - The Cardinals Hall, Woking Football Club, Kingfield Stadium, Kingfield, Woking, Surrey, GU22 9AA from 12pm to 2pm • Thursday 30th April - Best Western Bromley Court Hotel from 10am to 12pm • Thursday 30th April - Augustine House, North Holmes Campus Canterbury from 2pm to 4pm

Please do come along to one of these events as it is your chance to hear first hand about the opportunities the merger offers us all.

Please work with your manager to undertake your appraisal during the normal time frame. This will mean that when you transfer over to Addaction, you will have a complete Appraisal with you upon transfer. Once you have transferred over, we will run a new process in October to agree targets for the year ahead which will allow the KCA and Addaction appraisal process to harmonise. The new process will now run from October through to September rather than June through to May.

By moving this to October, this will align the whole organisation to have the same timetable for appraisals and staff meetings will take place in September, with a meaningful 12 months to consider performance. It will also have the benefit of enabling the Executive to agree the year’s business plan and for this to be cascaded to teams. Your manager will carry across the 2014-15 appraisal targets until new ones can be set in September to start on 1 October 2015.

The Addaction Individual Performance and Development Plan (IPDP) will be used throughout the organisation as part of the Performance Management approach of good support and supervision of people. Training will be provided for managers in how to use the new process. There will be further communications over the summer.

April 2015KCA Today

Exchange visits a hit During the last month, staff from KCA and Addaction were given the opportunity to visit a service run by their future colleagues. Here, the staff who attended report about their day’s experiences.

Young Addaction, Buckinghamshire

Kim Cottington and Samantha Ledger visited the Young Addaction Team in Aylesbury, Buckinghamshire.

Kim said: “We arrived in time for the second half of their team meeting and were welcomed by Lesley the Service Manager. Everyone introduced themselves and told us about their job roles. The services offered by the team are very similar to our Kent services offer, such as group work, criminal justice specialism and one to one specialist treatment.

We were invited to shadow workers and see first-hand how they work. We took advantage of this opportunity and Sam went to observe a multi-agency outreach project called Youth Space, a state-of-the-art bus with such things as iMacs, PlayStation and Xboxes to encourage young people to jump on and talk to various agencies. There was even a private room at the back of the bus for more personal conversations. Sam was able to talk to the other agencies represented. I paired up Sam and we went to a local Pupil Referral Unit. He had an appointment to facilitate a back to school meeting with some of the boys who had been suspended for their cannabis use and had now returned. He also had some one-to-one appointments so I was able to compare with how my we do them; I was delighted to see it was very much the same.

Sam and I then met up with the rest of the team at a local café where Lesley very kindly treated us to lunch. It was a very worthwhile visit, being made to feel so welcome and seeing that we are all working in the same way and towards the same goals.

Kim Cottington, KCA Young Persons’ Workforce Development Lead

Wigan and Leigh Recovery Partnership

Lynda said: “George Anderson (Service Manager, KCA Thurrock Visons) and I travelled to Wigan to meet our Addaction colleagues in the Wigan and Leigh Recovery Partnership. It was raining – no surprise there then, it is the north after all!

We were met by Wayne McGarrigan, their lead Recovery Champion, who had just the day before attended the House of Commons to receive an award for his work. It wasn’t Wayne who told us this though, he was to modest. Wayne showed us round and generally answer all of our questions. Addaction works from several sites in this area and this one is the Coops Building, an impressive old sewing mill. Although in this part of the word old mills are two a penny!

The Clinical part of the service is delivered by a local NHS Trust, and Addaction and their partners deliver the rest. This service is coming to the end of the second year of its contract.

Arpil 2015KCA Today

We met other Recovery Champions and clients, who were on a course ‘Bridging the Gap’ locally delivered by a partner service, ADS, which is a ‘innovative, pre-employment programme’, delivered by people who have experienced substance misuse problems. This does indeed ‘bridge the gap’ between Recovery Champion/Peer Mentor/Volunteer and gives people the confidence to go onto further training and employment. George and I were so impressed by their testimony, George has begun to investigate commissioning it in Essex. Everyone who attends this course was very positive and enthusiastic about it. They also discussed the group programme, what they thought worked well and gave us an overview of the kind of things available to clients. We were introduced to MAP(Mutual Aid Partnership) Tools, which is also something we will follow up.

A partner working in the ame building delivers training opportunities and helps people find employment and service users appreciate this service. We were able to talk to Sharon Wain, the Service Manager and one of her Operational Managers, Daphne Deen. Sharon was the Implementation Manager for this Service and she liked it so much she applied for the job and remained after the implementation period. They helped explain the staff structure, (quite different to the one we currently work to in substance misuse), but which impressed George and I. The structure enables the Team Leaders to get quite close to client journeys via the supervision of Practitioners, and this has produce real and meaningful recovery opportunities for many clients. It gave George and I some ideas how staff might track the recovery of their client caseload.

We were both very impressed by the loyalty of the staff we spoke to and by their enthusiasm for their work. They definitely gave us the impression that Addaction is a great place to work.

Lynda Burr, KCA Operations Manager

HMP Highdown

Paul said: “ It was amazing to meet other agencies who are also client focused and involved in the Criminal Justice Sector and with the skills on offer around the table, it is plain to see that this could be a great field to work in over the length of the contract.

There were several skills on offer around the table and given the challenging environment in which these are delivered it is testament to the quality of staff that are getting involved in this field of service delivery. Although there were many different and valuable factors being delivered, the one that stood out for myself was that of the Transitional Worker that RaPT have recently rolled out. Even though it’s in it’s infancy, it is clear that this could be a winner in reducing reoffending. These workers essentially engage with offenders six weeks before the end of their sentence and continue that work for up to 12 weeks post-sentence identifying matters like Housing and Benefits Claims.

I’m hoping to engage with them in the future to share information and skills. The staff who looked after us in the restaurant at the Prison were very professional and I can’t rate the hospitality high enough.

Paul Carter, Criminal Justice Worker, Addaction-Cornwall

Kent Young Persons’ Service

Karen said: “I jumped at the chance to visit one of KCA’s young persons’ services. The nosey part of me simply wanted to know what they did, how they did it, when they did it and why! The professional part of me wanted to go and observe how they function as a team, how they deliver their interventions and if there was anything I could learn from them that we could implement into our young persons’ services.I made my way to sunny Seasalter in Kent for the Young Persons Practitioners’ Forum for South and East Kent. When I arrived, I was greeted and introduced to several managers who were very welcoming and

KCA Today February 2015

accommodating. I was invited to stay behind after the event to meet the rest of the team over lunch.

The purpose of the event was to update and network with young people’s practitioners from a variety of services who are invited to attend the forum regularly to keep up to date with their professional knowledge and learn about current substance misuse trends. Two presentations which really stood out for me were: ‘The Rise of the Dark Web’ and ‘Cannabis’. ‘

I was impressed with how professional the team were and they came across as knowledgeable, organised and professional at all times. It was great to see staff of all levels supporting the event and to see frontline staff delivering presentations which ties in nicely with our ‘one Addaction’ ethos. What really impressed me the most was the fact that their delivery was current and relevant which is something that substance misuse agencies can sometimes fail on. In fact, it was so current that they’d used footage from the well-publicised recently broadcast Channel 4 cannabis documentary/live experiment with Jon Snow.

I feel there are specifics from this event that we could adapt in Bournemouth and are already in talks about how we can implement some of this learning into our local training and service delivery.

Karen Boughey, Team Leader, Young Addaction Bournemouth

Our mental health services in Surrey have been rated as having the highest levels of data quality in the country by the HSCIC (Health & Social Care Information Centre). Well done to everyone involved!

Out of the 146 national providers of psychological services, our Woking service has been rated as top, achieving the highest level of data quality in the country over three months, evidencing 95% in November and December, and 96% in January. Our service in Reigate has been rated 2nd highest, with 94% in November and December, and 95% in January.

This is clearly a significant achievement and is testament to the hard work of the Data and Quality Team, and the Surrey Mental Health practitioners and administration staff. Well done!

Surrey ranks top for data

New widget shows inspection ratingsFrom April 1, all of our services have to display their CQC inspection ratings for service users and stakeholders to view.

These ratings are now also displayed on our websites and services will also be required to display a poster that details the results of recent inspections that have been carried out.

Success in BradfordKCA and Addaction have been awarded a new service in Bradford, to provide substance misuse clinical support service.

The two-year contract is worth £1.9m over two years and we will be working with Host Services to deliver prescribing and health intervention services.

Starting on 1 July, the prescribing programme is part of a holistic recovery oriented package of care that will include medical and physical health and BBVs, which complements any psychosocial counselling and support offered by host services. It will also address any immediate or acute physical need presented by the service user until this can be addressed by another health professional at the earliest possible convenience. Pharmacotherapy be utilised as part of a recovery care package in the wider treatment system.

Two new contracts start todayWandsworth

Our new contract in Wandsworth begins today, on 1 April.

The new service will provide a clinically-led holistic integrated treatment system based around specific pathways for service users. The treatment system includes criminal justice, tier 2 and 3 engagement, intervention and recovery, including outreach and employment, training and education opportunities.

We are part of a consortium led by South London and Maudsley NHS Trust who will deliver clinical interventions and provide overarching governance for the system. The other key subcontractor is St Mungo’s Broadway, who will deliver outreach and ETE work across the borough. We will work with other providers in the consortium to create a single pathway to treatment for service users, which will increase the number of people accessing services and lead to increased positive outcomes for individuals and communities.

This contract will make use of Addaction and KCA’s extensive combined knowledge of providing substance misuse services in criminal justice settings and of delivering services in Wandsworth.

We wish all staff who have now transferred to SLaM as the lead provider, best wishes and thanks for their hard work over the last few years.

Greenwich Cluster Prisons

Our new integrated health care system starts today in the Greenwich Cluster Prisons.

This new service, working with our prime provider, Oxleas NHS Foundation Trust, will provide both substance misuse and mental health provision in HMP Belmarsh, HMP Thameside and HMP and YOI ISIS. The service aims to make health everybody’s business to maximise access to care and promote effective health protection, self-care, evidence based treatments and positive health outcomes.

We will be working collaboratively with Turning Point, CRI and Lifeline, who contribute to the delivery of recovery focused programmes and support to individuals in these prisons.

February 2015KCA Today

KCA Today April 2015

Documents

Transcript of KCA Today April 2015